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Daily Crunch: MWC faces coronavirus concerns

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

1. As top exhibitors pull out of MWC, organizers implement stringent safeguards

A couple of weeks before the event, the organizers of Mobile World Congress have issued some fairly sweeping safeguards over growing concerns around the coronavirus. After a number of high-profile back-outs, the organizers announced a ban of visitors originating from the Hubei province, whose capital Wuhan is believed to be the origin of the epidemic.

Following this news on Sunday, Sony and Amazon also pulled out of MWC.

2. NASA and ESA’s Solar Orbiter begins its nearly two-year journey to the Sun

After years of development, an exciting new scientific research spacecraft has launched on its journey to study our solar system’s central player: the Sun.

3. Netflix’s movies only won two Oscars this year

Two Oscars — Best Actress in a Supporting Role for Laura Dern’s performance in “Marriage Story” and Best Documentary Feature for “American Factory” — are a respectable showing for a studio that only started making movies a few years ago. Yet it still feels like a disappointment, given Netflix’s 24 nominations and its aggressive Oscar campaigns.

4. Starling Bank raises another £60M from existing backers

Starling Bank, the U.K.-based challenger bank founded by banking veteran Anne Boden, has raised another £60 million from its existing investors, Merian Global Investors and Harry McPike’s JTC. Starling is also disclosing that customers have opened 1.25 million consumer and business accounts since its banking app launched in May 2017.

5. The team behind Apple’s ‘Mythic Quest’ says video games aren’t the punch line

When video game publisher Ubisoft first approached “It’s Always Sunny in Philadelphia” stars Rob McElhenney and Charlie Day about creating a new show set in the game industry, McElhenney said they weren’t interested — at least not initially. But a visit to Ubisoft’s Montreal office changed his mind.

6. Index Fund’s portfolio is driving long-overdue innovation in femcare

We chatted with Index principal Hannah Seal about the fund’s investment in tampon startup Daye and her broader thoughts on a new generation of female-focused startups. (Extra Crunch membership required.)

7. This week’s TechCrunch podcasts

The Equity team has some thoughts about Casper’s IPO, as well as the strong post-IPO performance of One Medical. And over on Original Content, we review Netflix’s Taylor Swift documentary “Miss Americana” — even if you’re not a Swiftie, I think we had a fun conversation about celebrity culture.

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Localytics founders announce Demand Sage, a startup bringing marketing intelligence to small and mid-sized businesses

Just a couple days after mobile analytics and marketing company Localytics was acquired by Upland Software, two of its founders are announcing their new startup, Demand Sage.

CEO Raj Aggarwal and CTO Henry Cipolla previously co-founded and served in the same roles at Localytics, and they founded Demand Sage with Chief Product Officer Randy Dailey — whom Aggarwal described as the “perpetual all star” of the Localytics product team.

Aggarwal explained that the idea for Demand Sage emerged from their time at Localytics, where the team worked with large enterprises and used customer data to “refine their customer experience.” But he discovered that “even for a mid-sized company like ourselves, it was impossible, infeasible to take advantage of those same capabilities.”

At least, it was impossible in the past, but Aggarwal said the landscape has changed in ways that allow Demand Sage to now bring “the best of a large enterprise’s marketing intelligence capabilities to small and medium-sized companies,” (as he put it in a blog post introducing the company).

First, there’s cost. Aggarwal told me that while a smaller business can’t afford the “massive cost to cleanse and manipulate data,” many are now using online software that collects and structures the data for them, so Demand Sage can take advantage of that work.

“The problem is that the enterprise solutions are built in a way that requires customization or data manipulation as the first step to really understand what that data is,” he said. “That’s what makes it cost tens of thousands of dollars, often. That’s the first piece that we think we can eliminate immediately.”

Second, there’s the fact that marketers are increasingly creating their reports in Google Sheets, because of its flexibility. And third, Aggarwal said that while “the raw cost of computation has gone down,” the data remains “pretty difficult to access and challenging for a non-data scientist to use it.”

So Demand Sage was built to take advantage of and address these shifts. It initially plugs into HubSpot (with plans to integrate with other marketing platforms) and Google Sheets, automatically generating what Aggarwal said are “spreadsheets that are well-formatted and well structured” to highlight trends and anomalies that are relevant to marketers, which can then be used for “communicating those insights back into organizations.”

To be clear, we’re not talking about basic analytics data, but rather more nuanced analysis, the kind of thing that Dailey said smaller businesses struggled with in the past.

“We might ask them what factors influenced customer converting down the funnel, and they would say we don’t do that analysis,” Dailey said. “They often just left it on the cutting room floor.”

As for whether Demand Sage can perform this kind of analysis across different industries, Cipolla added, “Because the data is coming from a really opinionated API, typical data science tasks like anomaly detection and basic predictions should work for any industry.”

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Facebook Workplace co-founder launches downtime fire alarm Kintaba

“It’s an open secret that every company is on fire,” says Kintaba co-founder John Egan. “At any given moment something is going horribly wrong in a way that it has never gone wrong before.” Code failure downtimes, server outages and hack attacks plague engineering teams. Yet the tools for waking up the right employees, assembling a team to fix the problem and doing a post-mortem to assess how to prevent it from happening again can be as chaotic as the crisis itself.

Text messages, Slack channels, task managers and Google Docs aren’t sufficient for actually learning from mistakes. Alerting systems like PagerDuty focus on the rapid response, but not the educational process in the aftermath. Finally, there’s a more holistic solution to incident response with today’s launch of Kintaba.

The Kintaba team experienced these pains firsthand while working at Facebook after Egan and Zac Morris’ Y Combinator-backed data transfer startup Caffeinated Mind was acqui-hired in 2012. Years later, when they tried to build a blockchain startup and the whole stack was constantly in flames, they longed for a better incident alert tool. So they built one themselves and named it after the Japanese art of Kintsugi, where gold is used to fill in cracked pottery, “which teaches us to embrace the imperfect and to value the repaired,” Egan says.

With today’s launch, Kintaba offers a clear dashboard where everyone in the company can see what major problems have cropped up, plus who’s responding and how. Kintaba’s live activity log and collaboration space for responders let them debate and analyze their mitigation moves. It integrates with Slack, and lets team members subscribe to different levels of alerts or search through issues with categorized hashtags.

“The ability to turn catastrophes into opportunities is one of the biggest differentiating factors between successful and unsuccessful teams and companies,” says Egan. That’s why Kintaba doesn’t stop when your outage does.

Kintaba Founders (from left): John Egan, Zac Morris and Cole Potrocky

As the fire gets contained, Kintaba provides a rich text editor connected to its dashboard for quickly constructing a post-mortem of what went wrong, why, what fixes were tried, what worked and how to safeguard systems for the future. Its automated scheduling assistant helps teams plan meetings to internalize the post-mortem.

Kintaba’s well-pedigreed team and their approach to an unsexy but critical software-as-a-service attracted $2.25 million in funding led by New York’s FirstMark Capital.

“All these features add up to Kintaba taking away all the annoying administrative overhead and organization that comes with running a successful modern incident management practice,” says Egan, “so you can focus on fixing the big issues and learning from the experience.”

Egan, Morris and Cole Potrocky met while working at Facebook, which is known for spawning other enterprise productivity startups based on its top-notch internal tools. Facebook co-founder Dustin Moskovitz built a task management system to reduce how many meetings he had to hold, then left to turn that into Asana, which filed to go public this week.

The trio had been working on internal communication and engineering tools as well as the procedures for employing them. “We saw firsthand working at companies like Facebook how powerful those practices can be and wanted to make them easier for anyone to implement without having to stitch a bunch of tools together,” Egan tells me. He stuck around to co-found Facebook’s enterprise collaboration suite Workplace while Potrocky built engineering architecture there and Morris became a mobile security lead at Uber.

Like many blockchain projects, Kintaba’s predecessor, crypto collectibles wallet Vault, proved an engineering nightmare without clear product market fit. So the team ditched it and pivoted to build out the internal alerting tool they’d been tinkering with. That origin story sounds a lot like Slack’s, which began as a gaming company that pivoted to turn its internal chat tool into a business.

So what’s the difference between Kintaba and just using Slack and email or a monitoring tool like PagerDuty, Splunk’s VictorOps or Atlassian’s OpsGenie? Here’s how Egan breaks a site downtime situation handled with Kintaba:

You’re on call and your pager is blowing up because all your servers have stopped serving data. You’re overwhelmed and the root cause could be any of the multitude of systems sending you alerts. With Kintaba, you aren’t left to fend for yourself. You declare an incident with high severity and the system creates a collaborative space that automatically adds an experienced IMOC (incident manager on call) along with other relevant on calls. Kintaba also posts in a company-wide incident Slack channel. Now you can work together to solve the problem right inside the incident’s collaborative space or in Slack while simultaneously keeping stakeholders updated by directing them to the Kintaba incident page instead of sending out update emails. Interested parties can get quick info from the stickied comments and #tags. Once the incident is resolved, Kintaba helps you write a postmortem of what went wrong, how it was fixed, and what will be done to prevent it from happening. Kintaba then automatically distributes the postmortem and sets up an incident review on your calendar.

Essentially, instead of having one employee panicking about what to do until the team struggles to coordinate across a bunch of fragmented messaging threads, a smoother incident reporting process and all the discussion happens in Kintaba. And if there’s a security breach that a non-engineer notices, they can launch a Kintaba alert and assemble the legal and PR team to help, too.

Alternatively, Egan describes the downtime fiascoes he’d experience without Kintaba like this:

The on call has to start waking up their management chain to try and figure out who needs to be involved. The team maybe throws a Slack channel together but since there’s no common high severity incident management system and so many teams are affected by the downtime, other teams are also throwing slack channels together, email threads are happening all over the place, and multiple groups of people are trying to solve the problem at once. Engineers begin stepping all over each other and sales teams start emailing managers demanding to know what’s happening. Once the problem is solved, no one thinks to write up a postmortem and even if they do it only gets distributed to a few people and isn’t saved outside that email chain. Managers blame each other and point fingers at people instead of taking a level headed approach to reviewing the process that led to the failure. In short: panic, thrash, and poor communication.

While monitoring-apps like PagerDuty can do a good job of indicating there’s a problem, they’re weaker at the collaborative resolution and post-mortem process, and designed just for engineers rather than everyone, like Kintaba. Egan says, “It’s kind of like comparing the difference between the warning lights on a piece of machinery and the big red emergency button on a factory floor. We’re the big red button . . . That also means you don’t have to rip out PagerDuty to use Kintaba,” since it can be the trigger that starts the Kintaba flow.

Still, Kintaba will have to prove that it’s so much better than a shared Google Doc, an adequate replacement for monitoring solutions or a necessary add-on that companies should pay $12 per user per month. PagerDuty’s deeper technical focus helped it go public a year ago, though it has fallen about 60% since to a market cap of $1.75 billion. Still, customers like Dropbox, Zoom and Vodafone rely on its SMS incident alerts, while Kintaba’s integration with Slack might not be enough to rouse coders from their slumber when something catches fire.

If Kintaba can succeed in incident resolution with today’s launch, the four-person team sees adjacent markets in task prioritization, knowledge sharing, observability and team collaboration, though those would pit it against some massive rivals. If it can’t, perhaps Slack or Microsoft Teams could be suitable soft landings for Kintaba, bringing more structured systems for dealing with major screw-ups to their communication platforms.

When asked why he wanted to build a legacy atop software that might seem a bit boring on the surface, Egan concluded that, “Companies using Kintaba should be learning faster than their competitors . . . Everyone deserves to work within a culture that grows stronger through failure.”

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Amazon wants to depose president and secretary of Defense as part of JEDI protest

Today, AWS made public its Motion to Supplement the Record in its protest of the JEDI contract decision. As part of that process, the company has announced it wants to depose President Trump and Secretary of Defense Mark Esper.

When Amazon announced at the end of last year that it was protesting the DoD’s decision to award the $10 billion, decade-long JEDI contract to Microsoft, the company made clear that it was not happy with the decision. The company believes that the president steered the contract away from Amazon because of personal political differences with Amazon CEO Jeff Bezos, who also owns The Washington Post.

“President Trump has repeatedly demonstrated his willingness to use his position as President and Commander in Chief to interfere with government functions – including federal procurements – to advance his personal agenda. The preservation of public confidence in the nation’s procurement process requires discovery and supplementation of the administrative record, particularly in light of President Trump’s order to ‘screw Amazon.’ The question is whether the President of the United States should be allowed to use the budget of the DoD to pursue his own personal and political ends,” an AWS spokesperson said in a statement.

This is consistent with public statements the company has been making since the DoD made the surprise decision in October to go with Microsoft. It had been widely believed that Amazon would win the contract, and there was much wrangling and complaining throughout the procurement process that the contract had been designed to favor Amazon, something that the DoD repeatedly denied.

At AWS re:Invent at the end last year, AWS CEO Andy Jassy made it clear he was unhappy with the decision and that he believed the president showed bias. “I think that we ended up with a situation where there was political interference. When you have a sitting president, who has shared openly his disdain for a company, and the leader of that company, it makes it really difficult for government agencies, including the DoD, to make objective decisions without fear of reprisal,” Jassy said last year.

Sources say that the DoD gave Amazon a written debriefing after the decision to award the contract to Microsoft, but the company is particularly upset that the department has failed to respond in a timely fashion to requests for additional information and questions, as required by law.

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Web traffic increases in 2019 were driven by mobile; top 100 sites saw average of 223B monthly visits

Mobile adoption around the world is having a significant impact on the web’s traffic. According to a new report from SimilarWeb, out today, mobile web traffic has jumped 30.6% since 2017, while desktop traffic dropped 3.3%. But it’s not just the numbers that are changing. Mobile visitors also behave differently from their desktop web counterparts, staying on pages for shorter periods of time, for example, which is impacting core metrics web publishers today track.

The report found that 2019’s total web traffic to the top 100 sites was up 8% from 2018, and up 11.8% over 2017, averaging 223 billion visits per month. The largest increases were in April and June 2019, when traffic was up by more than 10% over the same time in 2018.

Mobile is driving these traffic increases, but mobile visitors don’t stay as long on the site. Across platforms, the overall time spent on websites has dropped by 49 seconds from 2017 to 2019, the report found.

In addition, mobile has become the platform of choice for visiting certain categories of websites. Mobile traffic dwarfs desktop on adult sites, gambling sites, food & drink, pets & animals, health, community & society, sports and lifestyle. And over the years, other categories shifted to become more mobile as well — including news and media, vehicle sites, travel, reference, finance and others.

But not all categories are doing well, despite the shift to mobile.

News sites, for instance, were losing traffic. The report found that traffic to the top 100 media publications is down 5.3% year-over-year from 2018 to 2019 (a loss of 4 billion visits), and down by 7% since 2017.

These decreases impact all sorts of media categories, with popular news, entertainment news and local news all showing decreases of more than 25%. Only business & finance and women’s interest news categories saw any increases, the report said.

The increase in mobile traffic is also helping the biggest sites on the web grow larger, helping to further cement their position on today’s internet. The top 10 biggest sites saw a total of 167.5 billion monthly visits in 2019, up 10.7% over 2018. The remaining 90 biggest sites out of the top 100 only saw a 2.3% increase, by comparison.

Google’s move to consolidate traffic to its core domain increased traffic to google.com; YouTube grew as well. However, Facebook’s troubles were reflected in its numbers as it lost 8.6% of traffic over the past year alone. The report theorized that some of its lost traffic went to YouTube, which could inform Facebook’s heavier focus on video in recent years. That said, Facebook’s investments in mobile helped it grow elsewhere — both Instagram and WhatsApp saw their web traffic grow up to 74% year-over-year.

Also on the decline were Yahoo, which lost 33.6% of its 2017 traffic, and Tumblr, which banned adult sites in 2018, leading to a 33% loss in traffic.

Facebook fought off the web traffic declines and related declines in app usage by re-engaging existing users in 2019, which helped it to increase the total number of app sessions throughout the year. YouTube uses a similar tactic to increase its own app engagement figures, leading to a close tie between the two on this metric.

The data for the report was gathered from January 2017 to December 2019, and tracked desktop and mobile web traffic, as well as Android app use.

The full report, available here, also dug into specific categories, like shopping, travel, finance, messaging and more.

 

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Xerox sweetens HP offer to $24 per share as take-over drama continues

Ever since Xerox set its sights on HP last November, the companies have been engaged in an ongoing battle. Xerox would like very much to take over the much larger HP, while the printer giant has so far rejected Xerox’s advances. Today, Xerox decided to sweeten the pot, raising its offer by two dollars per share, from $22 to $24, or about $34 billion in total.

The company says it will make a tender offer officially on around March 2nd, which should give it more time to lobby shareholders, but Xerox claims to have spoken to larger HP stockholders, and they believe the larger number could finally push this over the finish line. Given HP’s previous reluctance, that remains to be seen.

“Xerox has met, in some cases multiple times, with many of HP’s largest stockholders. These stockholders consistently state that they want the enhanced returns, improved growth prospects and best-in-class human capital that will result from a combination of Xerox and HP. The tender offer announced today will enable these stockholders to accept Xerox’s compelling offer despite HP’s consistent refusal to pursue the opportunity,” the company wrote in a statement today.

The current dance between the two companies dates back to last fall, with Xerox believing the two companies would match up well together to become a printer giant, while HP’s board unanimously rejected the offer.

In a rejection letter last November, the company made clear it didn’t appreciate or welcome Xerox’s overtures:

“We reiterate that we reject Xerox’s proposal as it significantly undervalues HP.

“Additionally, it is highly conditional and uncertain. In particular, there continues to be uncertainty regarding Xerox’s ability to raise the cash portion of the proposed consideration and concerns regarding the prudence of the resulting outsized debt burden on the value of the combined company’s stock even if the financing were obtained,” the letter stated.

At the end of November, Xerox vowed to take the offer to shareholders. More recently, it said it would try to replace all of the HP board members who rejected the offer previously with a friendlier slate of candidates. That is slated to be voted on by stockholders at the HP stockholders meeting in April.

HP has not responded yet to this latest offer. Surprisingly, HP stock was down .12/share, or 0.81%, in early trading.

Note: We requested comment from HP, but had not heard from the company as we went to publish. Should this change we will update the report.

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Sony to pull out of MWC over coronavirus outbreak

Japanese electronics firm Sony is the latest phone maker to announce it’s withdrawing from the Mobile World Congress (MWC) tradeshow, citing concerns about the coronavirus outbreak.

“As we place the utmost importance on the safety and wellbeing of our customers, partners, media and employees, we have taken the difficult decision to withdraw from exhibiting and participating at MWC 2020 in Barcelona, Spain,” Sony wrote in a press release.

MWC is due to take place in Barcelona between February 24-27.

Sony said it will now run a press conference planned for the event via its official Xperia YouTube channel at the scheduled time of 8:30 AM (CET) on February 24.

“Sony would like to thank everyone for their understanding and ongoing support during these challenging times,” it added.

In recent days, a number of companies have announced they’re pulling out or scaling back their presence at the conference as a result of concerns about the spread of the virus, including Amazon, Ericsson, LG, NVIDIA and ZTE.

The World Health Organization dubbed the emergence and spread of the novel coronavirus a global emergency late last month.

At the time of writing, the majority of infections and deaths from the virus remain in China, where the virus was first identified in the town of Wuhan in the Hubei province.

Several Chinese tech companies, including ZTE and Xiaomi, have said they will make changes to their participation in MWC related to coronavirus concerns, such as placing limits on staff travelling from China or requiring they self isolate in the period before attending.

Yesterday the organizers of MWC, the GSMA, also announced stringent rules to try to safeguard attendees, including a ban on travellers from Hubei and a requirement that all travellers who have been in China must be able to prove they have been outside the country 14 days prior to the event.

Attendees will also be required to self-certify they have not been in contact with anyone affected, the GSMA said. Temperature screening will also be implemented at the event.

Last year the annual mobile tech conference drew almost 110,000 attendees from 198 countries.

“While further planning is underway, we will continue to monitor the situation and will adapt our plans according to developments and advice we receive. We are contending with a constantly evolving situation, that will require fast adaptability,” the GSMA also said.

Attendance at MWC has regularly broken 100,000 in recent years, but 2020’s conference seems likely to mark a break with business as usual as companies face pressure to rethink their travel priorities.

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Samsung teases videocalling on its next foldable during the Oscars

It was South Korea’s — rather than Netflix’s — night at the Oscars, thanks to Bong Joon-ho’s biting class satire Parasite, which won a well-deserved best picture

But tech giant Samsung appears to have been hoping to steal a little of the national limelight. The Korean phone maker chose a prime Oscars ad slot to show off a 360-degree view of its next foldable, running it as a teaser for its Unpacked 2020 unboxing event, which takes place in San Francisco tomorrow.

#Samsung showing off the new foldable during the #Oscars ahead of #unpacked2020 pic.twitter.com/PD9KdZKjmB

— Carolina Milanesi (@caro_milanesi) February 10, 2020

The ad shows the flip phones from all angles, opening and closing while the Comic Strip sounds of Serge Gainsbourg and Brigitte Bardot pop and crackle in the background.

Notably we see the foldable propping itself up, with the screen half or three-quarters open, for a hands-free face-time style chat. (In case you were wondering what the point of a flip phone might be in 2020.)

There’s also an eye-popping iridescent purple color-way on show that seems intended to make the most of the screen-concealing clamshell design. A black version does a much better job of blending into the background, and a brief side view of the phone shows what looks like a side-mounted fingerprint scanner as shown in earlier leaks.

And if you’re wondering how you’ll screen incoming calls when the clam is closed, the ad shows a micro display that tells you the name of the person calling. TL;DR: You can still ghost your frenemies while packing a flip.

We’ve seen renders of the Samsung Galaxy Z Flip leak online before but this is an official full view of the foldable Samsung hopes will spark a retro fashion craze for clamshell flip phones. (See also the rebooted Motorola Razr.)

Samsung will also, of course, be hoping this foldable can bend without immediately breaking.

Stay tuned for all the details from Samsung Unpacked 2020 as we get them (we’re especially keen to find out the price-tag for this foldable), including our first look at the next flagship Galaxy S device.

TechCrunch’s intrepid hardware editor, Brian Heater, will be on the ground in San Francisco tomorrow to get hands on with all the new kit so you don’t have to.

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The team behind Apple’s ‘Mythic Quest’ says video games aren’t the punch line

When Ubisoft first approached “It’s Always Sunny in Philadelphia” stars Rob McElhenney and Charlie Day about creating a new show set in the video game industry, McElhenney said they weren’t interested — at least, not initially.

“Anything that we had ever seen in the past, from a movie or television show perspective, the industry was always presented in such a negative light,” he told me. “It was the butt of the joke. The characters themselves were derided, and it was very specific to geek culture … We just had no interest in that.”

And yet McElhenney, Day and “It’s Always Sunny” writer Megan Ganz ended up creating “Mythic Quest: Raven’s Banquet,” which premieres on Apple TV+ this weekend. McElhenney explained that a visit to the Montreal offices of Ubisoft — publisher of “Assassin’s Creed”, “Prince of Persia” and other major game franchises — changed his mind.

“Once we went to Montreal and met all of the devs that worked at Ubisoft, that all work in communion to make these games, [we realized] how many different, disparate personalities there really were and how much they were all all united by their love of games,” he said.

So McElhenney decided that “this just seemed like a really interesting and new place to set those kinds of stories.”  And just as he assumes most “Sunny” viewers aren’t tuning in to learn the fate of Paddy’s Pub (the Philadelphia bar run by the show’s main characters), “The approach we took was, the general audience is not going to care about the success or failure of a video game, they’re going to care about the interpersonal dynamics of the characters themselves.”

Ganz also said she didn’t know much about video game development when McElhenney first approached her about collaborating on the show, but she started to see parallels between that world and a TV writers’ room.

“Except that instead of everyone being a writer, they all have very specialized jobs that they care about, like just the writing or just the design or just the money that’s being made,” she said. “And I thought, well, that’s really fun because that presents something that’s even more complex than your typical writers’ room — you have all these sort of Greek gods that all control their very specific part of the world.”

Mythic Quest

Of course, “Mythic Quest” had a writers’ room of its own, which Ganz said was divided evenly between people with deep knowledge of the industry (like Ashly Burch, who’s done extensive voiceover work on games like “Team Fortress 2” and “Fortnite,” and who also plays a game tester on the show), and those like Ganz herself, “who maybe played casually when they were younger” but ultimately didn’t know much about that world.

“We did that because ultimately, if you come up with a script or a joke that satisfies both of those people, then you’re going to satisfy as much of the audience as you possibly can,” she said.

The goal, she added, was not “pandering to the video game community,” but rather “to be authentic and not make fun of them, but also be authentic in terms of talking about some of the toxicity that happens in the video game space, the gender dynamics that are at play.”

It wasn’t just a learning process for the writers. F. Murray Abraham (who won an Oscar for playing Salieri in “Amadeus”) plays an eccentric science fiction writer who works on the game, and he told me that when it came to video games, “I had no idea. I knew something, I was aware of it, but not the size of it, the success of it, the reach of it, my God.”

All the “Mythic Quest” writers and actors I spoke to said that their approach has evolved significantly from the original pilot script. For example, there’s McElhenney’s character Ian Grimm, the creative director of the massively multiplayer online roleplaying game that gives the show its name.

“In the first draft of the script, we made Ian a little bit more of just a straight buffoon,” McElhenney said. “We read through it and we realized it just felt false. It was missing something, that if we didn’t want this to feel like a live action cartoon — like ‘Sunny’ often does, which is by design — and we wanted these people to feel real and authentic, that we needed to believe that he really should have that position.”

The question, then was how to make him competent, but in a funny way. They went with a pilot episode where Ian and lead engineer Poppy (played by Charlotte Nicdao) end up in a passionate debate about the properties of the game’s brand new shovel. While that debate will probably seem silly to most viewers, McElhenney said it also conveys “that thing that so many people in the creative arts have, or don’t have — the ability to see the most minor detail, the reason why something is going to work, or why it might not work.”

Mythic Quest

Throughout that process, the writers also tapped Ubisoft for advice. Jason Altman, Ubisoft’s head of film and television, is an executive producer on the show, and he recalled bringing in different team members to help the writers understand everything that goes into the development process.

In addition, Ubisoft Red Storm (the studio behind the Tom Clancy game franchise) pitched in by building the game segments that we actually see on the show.

“What they created were actually small gameplay sandboxes that we could bring to set, and the actors could sit and play with them and it would actually inform their performances,” Altman said.

He acknowledged that there were challenges, like helping the “Mythic Quest” writers realize that the developers needed time to do their work — but ultimately, he said the Red Storm team had “a great time” creating something that gave the show “a real sense of authenticity.”

Ganz and McElhenney also had plenty of praise for the developers, particularly for their openness to adding silly comedic elements like ridiculous gouts of blood. McElhenney pointed to one episode that required them to create “a really believable Sieg Heil Nazi salute.”

“There’s no way they’re going to go for that, it’s going to take a follow-up phone call,” he recalled thinking. “And they were like, ‘Okay great.’ And I was like, ‘Wait, what do you mean, okay great?’ They said, ‘No, we do Nazis all the time’ — and we put this in the show — ‘because Nazis make the best villains, everybody hates Nazis.”

I was also curious about why the show focuses on the development of an ongoing MMORPG, rather than launching a new game. Altman had an answer for me: “I think it represents what’s happening within the game industry. You don’t just launch a game and forget it, the development team lives with it, you’ve got live services and live events. It’s the way games are operated right now.”

Plus, he said it reflects another aspect of development, the fact that teams “don’t just spend six months together, they spend years together, and the success that they create together binds them together.”

David Hornsby — who, like McElhenney, is both a writer, executive producer and actor on the show — told me that the writers’ understanding of show’s distribution also evolved, since Apple TV+ hadn’t launched (or even been officially announced) when “Mythic Quest” first got picked up.

“We weren’t sure if it wasn’t going to be binge-able from the start, we heard incrementally,” Hornsby said. “Apple is good at keeping secrets.”

Ultimately, they did find out that all nine episodes would drop at once, which Hornsby said led them to structure the season “like a movie — we know where we are going to be in the middle of the season, the story arcs for each of our characters.”

I also brought up Apple TV+ with McElhenney, who said the team had offers from a number of studios.

“It was scary,” he said. “And I remember we were discussing it, we were like, do we go with a known quantity? Or do we jump into the waters of mystery, because even though it’s the biggest company in the world, you don’t know if it’s going to work.”

So why choose Apple? “We just felt like, if you’re gonna bet on somebody, why not bet on a trillion dollars? They seem to have the resources and something figured out.”

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As top exhibitors pull out of MWC, organizers implement stringent safeguards

A couple of weeks out, Mobile World Congress organizer, the GSMA, has issued some fairly sweeping safeguards over growing concerns around the coronavirus. After a number of high profile back outs, including ZTE, LG, NVIDIA and Ericsson, the company issued a new list, including a ban of visitors originating from the Hubei province, whose capital Wuhan is believed to be the origin of the epidemic.

Per GSMA CEO John Hoffman,

  • All travelers from the Hubei province will not be permitted access to the event

  • All travelers who have been in China will need to demonstrate proof they have been outside of China 14 days prior to the event (passport stamp, health certificate)

  • Temperature screening will be implemented

  • Attendees will need to self-certify they have not been in contact with anyone infected.

More than 800 people have died from the virus, surpassing the 774 people who were killed by SARS circa 2002-2003. Hoffman adds that the organizer will be increasing a disinfectant program around the site and promoting a “no handshake policy.” As the organization notes, some 5,000-6,000 people from China attend the show each year, accounting for around 5-6 percent of visitors.

The GSMA is clearly interested in addressing concerns over the virus, while limiting further attendee or exhibitor erosion. The release quotes Catalan health minister Alba Vergés, who notes, “The Catalan health system is prepared to detect and treat coronavirus, to give the most appropriate response, and this must be clear to those attending MWC Barcelona.”

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