Limited Warranty Policy

1. What the limited warranty covers

Coverage applies only to the eligible 1010Computers-supplied part and the workmanship used to install or repair the specific item listed in the written transaction record. The first 30 calendar days provide full in-store coverage for that covered part and workmanship. After day 30, the eligible part continues under the prorated parts coverage described below.

A valid invoice or receipt and any required Warranty ID label are part of the warranty record. The label must remain attached, readable, and unaltered during the coverage period.

2. Warranty period and prorated parts value

Days 1-30: The eligible repair receives full in-store warranty coverage for the covered 1010Computers-supplied part and the workmanship shown on the written transaction record. Warranty inspection and covered corrective work are performed at the Repair Center. Pickup, delivery, mobile service, travel, and unrelated work are not included unless stated in writing.

Days 31-365: The original eligible covered part receives parts-only warranty coverage on a prorated basis. The available parts credit equals the original eligible part charge multiplied by the number of unused days remaining in the 365-day term, divided by 365. The value therefore decreases as more of the one-year warranty period is used.

After day 30, diagnostic charges, removal or installation labor, shipping, taxes, travel, data protection, and any difference between the prorated credit and the current replacement-part price are the client's responsibility unless a written transaction record states otherwise.

The complete warranty term begins on the date 1010Computers sends the completion or Ready for Pickup notice. Delayed pickup does not extend the term. Warranty repair or replacement does not restart the original 365-day period unless 1010Computers confirms an extension in writing. A written product, plan, or manufacturer warranty may provide different or additional coverage.

3. What is not covered

The limited warranty does not cover problems outside the specific eligible part or workmanship listed in the transaction record.

• Software, operating systems, malware, data, accounts, subscriptions, licenses, product keys, activation, or third-party applications unless a written plan expressly provides coverage.
• Unrelated or pre-existing conditions, normal wear, consumable items, cosmetic issues, or a problem that could not be tested before the approved repair.
• Liquid, corrosion, contamination, heat, fire, impact, accidental damage, misuse, neglect, power surge, unstable power, environmental conditions, or other external causes.
• Changes, repairs, tampering, disassembly, or replacement performed by the client or a third party after service.
• Client-supplied parts, accessories, peripherals, missing or altered serial numbers, missing or altered Warranty ID labels, unpaid balances, or access restrictions that prevent testing.

4. Software, data, and attempt-based services

Software repair, malware removal, password recovery, data recovery, drive-corruption repair, liquid treatment, static release, and other attempt-based services do not carry a general hardware warranty unless the written estimate or invoice expressly states otherwise.

A successful service does not guarantee protection from future malware, future hardware failure, account restrictions, new software conflicts, later data corruption, or recurrence caused by a condition outside the approved scope.

5. How to request warranty review

Open or update the original 1010Client Portal ticket as soon as a concern appears and no later than 365 calendar days after the completion date. Include the invoice or receipt, describe the current symptoms, and disclose any event, damage, software change, or third-party work that occurred after service.

Do not authorize another person or company to alter the covered work before 1010Computers has an opportunity to inspect it. The product or device must be returned to the Repair Center unless 1010Computers approves another arrangement in writing. Pickup, delivery, mobile service, data protection, or unrelated diagnostic work may have separate charges.

6. Available remedy

If 1010Computers confirms a covered defect during the first 30 calendar days, the company may reperform the covered in-store work, repair the eligible part, or replace it with a comparable new or refurbished part. From day 31 through day 365, 1010Computers may apply the calculated prorated parts credit toward an eligible replacement part. Parts removed during warranty service may be retained by 1010Computers or the supplier when required for return or credit.

If the concern is not covered, 1010Computers will explain the available fee-based diagnostic or repair options before additional chargeable work proceeds.

7. Other rights and written terms

This limited warranty is not transferable unless 1010Computers confirms an exception in writing. It does not replace rights that cannot be limited under applicable law. Any transaction-specific warranty promise in writing should be reviewed together with this policy.