Complete published information
Service details and important policies
Backup with repair is intended for available user files on an operational and readable source device. It is not a recovery service and does not repair a failing or inaccessible drive. The approved estimate identifies the source, destination, data scope, storage media, and any size-based service tier.
Service scope
What this service may include
- Copying of available user files within the approved data scope
- Use of the approved destination or temporary service storage
- Basic malware scan of copied files when applicable
- Return of the approved data set with the completed repair
Documented workflow
What to expect
- The client identifies the important user data and confirms the available source.
- The technician verifies whether the source is readable enough for backup.
- The approved data is copied before or during the repair workflow.
- The client reviews the returned data promptly after pickup.
Important service notes
Scope, access, and limitations
- Applications, programs, licenses, online accounts, subscriptions, the operating system, and custom settings are not included unless specifically listed.
- A failing, encrypted, locked, damaged, corrupted, or inaccessible source may require a separately approved data-recovery service. No data service can guarantee every requested file.
- Clients should review returned data within seven days of pickup. Temporary service copies are not retained indefinitely and are handled under the current written service terms.
Clear communication
Your written service record
Updates, findings, estimates, approvals, declines, invoices, and pickup notices are documented through the secure 1010Client Portal. Please reply in writing when approval or additional information is requested so the complete service history remains connected to the correct ticket.
Before work continues
The written scope controls
Published service information is a starting point. Device condition, parts, access, data needs, and test results may change the recommended scope. The written estimate and approved service ticket define the authorized work, charges, timing, and transaction-specific terms.