This is a binding contractual agreement between 1010Computers & I (The client)
—-PLAIN ENGLISH VERSION—-
I (the client) understand and agree to the following:
*1010Computers does not accept responsibility for backing up any data or installed software applications that may be on my device(s) hard drive(s). I am solely responsible for making sure that all critical data is backed up before tendering my device(s) and providing copies of any licensed software if necessary for registering/activation of aftermarket software unless the service(s) are requested above in detail.
*Data backup, ghosting, drive imaging, drive copying and data transfer depends on the condition of your disk and data integrity. Charges will apply for these backup services. 1010Computers is not liable for any data loss or damage. It is HIGHLY recommended that all guests save a backup copy of their data and program installation files in an alternate location before bringing their device in for any service.
*1010Computers does not provide any form of warranty for the functionality or licensing of software that is installed by its
technicians.
*1010Computers absolutely do not cover any misuse, tampering, abuse, fire, theft, accidental damage, surges, spikes or brownouts that occur in the customer’s possession. This applies to all provided services.
*I understand that all discounts, coupons, and certificates are to be presented and submitted at the time of check-in of the device(s) or it will not be applied to the current invoice.
*I understand that payment for all approved services is due at the time of service/repair approval. This is to reduce the amount of wait times that our guests have been experiencing at device pick up. Any overage amounts are due at the time of service completion.
*I understand that when I bring my system in for repair or a technician comes out to my home/office, I will be charged a minimum of $40.00 for a diagnosis fee. Payment is due at the time of Check-In/service and is non-refundable. Credit/Debit payment is accepted with applicable fees. Any further work recommended will be quoted. The diagnosis fee is applied to approved repair(s) if I decide to get the work performed by the 1010Computers technician(s) within 7 days of the diagnosis. This fee will also be applied if the technician arrives and is unable to complete the job due to lack of required services, including but not limited to electricity, internet, phone service, or any other unforeseen resource required to complete the job.
–The minimum (trip fee) for all business service calls is $159.98 which is due at the rime of reservation. This amount is non-refundable. There is 1 complimentary reschedule allowed, per invoice/ticket, if we are notified before 24 hours of the reservation date via Repair Center visit, email, or phone call. All cancellations and any reschedule requests within 24 hours of the reservation or after the complimentary reschedule is used will forfeit any payments made and the guest will be required to make payment before scheduling a new reservation.
*When I drop off my device(s)/or a 1010Computers technician picks it/them up, the technician will give me an estimate of when the repair or maintenance will be finished; if this estimate changes, the technician will notify me at the phone or email address above. All wanted items/accessories is my responsibility. When I pick up my device(s), I will make sure that I also pick up all peripheral devices and media, and I will not hold 1010Computers responsible for the subsequent
loss of any items that I may leave behind. I am also responsible for distinguishing new from old parts and will not hold 1010Computers responsible for discarding the incorrect parts.
*I understand that services for devices with liquid damage are not guaranteed due to the complexity of issues commonly caused by liquid spills. 1010Computers will not be held accountable for further unforeseen issues that may occur with approved repairs/treatments, and these items are not covered under any warranty policy.
*1010Computers technicians will work on my computer to the best of their abilities; however 1010Computers does not guarantee that its technicians will be able to solve the problem or problems that my device(s) is experiencing.
*Due to limited space in our facility, the device must be picked up by the guest or an authorized representative within 30 calendar days of the ticket’s “Ready for Pick Up” and “Completion” status updates. If the device has not been picked up from the Repair Center by close of business on the 30th day of completion, the device will be considered abandoned by the guest and the ticket will be closed. All applicable discounts, payments, and refunds are forfeited and unable to be applied to any additional balances for the ticket. The device will become the property of 1010Computers, LLC.; at which time it may be discarded or made available for purchase. If the guest is still interested in the device, it can be purchased at current retail value as determined by 1010Computers, if available. If the device has been sold or is no longer available, the guest can feel free to take a look at the desktop and laptop computers for sale in our Repair Center.
*I acknowledge and understand I will be charged an additional fee of $40.00 for all returned checks which covers bank fees as well as resources and time needed to correct the payment a second time and if this fee is not paid, legal actions may be taken against me/my organization. All discounts will be forfeited and full payment for approved service will be due.
LAST MODIFIED June 2020.
—-OFFICIAL LEGAL VERSION—-
1010COMPUTERS is owned and operated by 1010Computers, LLC. dba 1010COMPUTERS (hereinafter “1010COMPUTERS”, “we”, “us”, “our”). We reserve the right to change these terms at any time as we see fit. It is the responsibility of any subscriber, user, customer or prospective customer (“client”, “you”, “your”) to read these terms of service before contacting us to schedule a service engagement. BY CONTACTING 1010COMPUTERS FOR ANY REASON YOU AGREE TO BE LEGALLY BOUND BY THESE TERMS AS THEY EXIST, OR AS THEY ARE UPDATED OR AMENDED. IF YOU (the “CLIENT”) DO NOT ACCEPT THESE TERMS, THEN YOU SHOULD NOT CONTACT 1010COMPUTERS.
SERVICES – 1010COMPUTERS provides equipment resale and web design services, as well as support and repair information and services related to audio/video/entertainment/voice equipment, technology integration, computers, portable devices, computer networks and software. We reserve the right to refuse to service any product and any client for any reason that does not violate these terms or local and national law.
1010COMPUTERS will attempt to diagnose and provide, or suggest, a solution to the problem(s) and question(s) presented by the client in exchange for a service fee; which is due prior to service. 1010COMPUTERS representatives ARE NOT able to provide services OTHER THAN THOSE LISTED HERE. OUR STAFF IS NOT ABLE TO ASSIST WITH MOVING FURNITURE or any other service that involves handling anything other than the ELECTRONIC devices associated with the request that was scheduled for that time.
NOTE TO CALIFORNIA CONSUMERS – AN ESTIMATE FOR REPAIRS, AS REQUIRED (SECTION 9844 OF THE CALIFORNIA BUSINESS AND PROFESSIONS CODE), SHALL BE GIVEN TO THE CLIENT BY 1010COMPUTERS IN WRITING. 1010COMPUTERS MAY NOT CHARGE FOR WORK DONE OR PARTS SUPPLIED IN EXCESS OF THE ESTIMATE WITHOUT THE PRIOR CONSENT OF THE CUSTOMER. WHERE PROVIDED IN WRITING 1010COMPUTERS MAY CHARGE A REASONABLE FEE FOR SERVICES PROVIDED IN DETERMINING THE NATURE OF THE MALFUNCTION IN PREPARATION OF A WRITTEN ESTIMATE FOR REPAIR. FOR INFORMATION, CONTACT THE BUREAU OF ELECTRONIC AND APPLIANCE REPAIR, DEPARTMENT OF CONSUMER AFFAIRS, SACRAMENTO, CA 95814.
If, during the course of our services, additional problems are discovered, additional charges may be required to resolve those newly discovered issues. If additional problems are discovered, we will generate a revised estimate and we will promptly submit that revised estimate to you. No work associated with these additional problems will be performed until you approve the revised estimate. If you are unavailable to approve these additional charges, and no further work can be performed until that approval and payment is provided, all work will stop until you approve the revised estimate. We are not responsible for delays in the completion of a service as a result of our inability to receive feedback from you related to the repair process. The cost of the service call/repair(s) will still be invoiced at full price as we have honored our tech time onsite.
No work will be done to troubleshoot or resolve issues that do not affect the normal operation of the equipment and are not requested by the client.
In some situations, a solution, diagnosis or support may not be completed due to an issue with your computer, its configuration or other issue that is beyond our control. If a situation of this nature occurs, we will make every reasonable attempt to complete the service(s) as requested by the client in another way or at another time. Regardless of the outcome, the client is still responsible for charges for the approved time and effort spent in an attempt to provide services even if a complete solution is not provided.
CLIENT RESPONSIBILITIES
A. DATA – You understand and agree that it is your responsibility to back-up data, software, files or other electronic information stored within a computer hard disk drive or other memory device or drive associated with or connected to the device(s) submitted to us for any service performed by us. You agree that whether or not you request back-up services from 1010COMPUTERS, 1010COMPUTERS shall not be liable under any circumstances for any loss, disclosure, alteration or corruption of any data, software, information, files, videotapes, compact disks, floppy disks, laser disks, cassettes, DVDs, film or other media. Guests are advised that they are responsible for making sure that any critical, private/sensitive, and/or confidential data is backed up before bringing the device into the Repair Center. 1010Computers recommends that all guests verify whether their important data files are accessible in an alternate location prior to approving or declining any data services. It is highly recommended that the guest provide access to all user accounts on the device for accurate testing and data retrieval, if needed. If guests decline to provide access to all user accounts on the device, there is no way to guarantee that all data files will be able to be backed up and/or recovered. 1010Computers does not offer data insurance of any kind nor warranties or guarantees regarding guest data. Approved data services are stored on a temporary drive, then moved back onto the device when the repair has been completed. Guests are strongly advised to check any backed up or recovered data on their device after the repair within 7 days of device pick up. After 7 days, there is no guarantee that any of the data will still be on our temporary drive. 1010Computers does not keep the guest’s data for longer than 7 days after repair completion. As we cannot be responsible for any lost data, it is always highly recommended that our guests back up all data prior to having any repairs completed on their devices. Any reported issues regarding missing or damaged data files after 7 days of repair completion will require the guest to check the device back into the Repair Center to have it tested for recoverable data. Standard fees will apply.
B. AGE – You represent that you are 18 years of age or older. If you are not 18 years of age or older, your repair form must be reviewed, initialized and signed by a parent or legal guardian. For onsite service involving individuals who are under the age of 18, an adult parent or legal guardian must be present at all times during the service visit.
C. ACCOUNTS – You agree that you are responsible for all activity and use of your account with 1010COMPUTERS. You agree and understand that you accept full responsibility and liability for the actions of anyone who uses our services via your account.
D. SCHEDULING – You agree that you will be available at your scheduled appointment time. Applicable no-show, cancellation or late fees are due according to standard payment practices. 1010COMPUTERS agrees to be on-site within 15 minutes of the scheduled appointment time window and will stay on-site for no more than 30 minutes after the originally scheduled meeting time.
E. SAFE & REASONABLE ACCESS – You agree to provide safe access to all equipment involved in your request. This includes the computer system, ALL CABLES (INCLUDING THE POWER CABLES) CONNECTED TO ALL COMPONENTS OF THE COMPUTER SYSTEM, the network, peripherals and any other device(s) involved in your request. It is at the sole discretion of the 1010COMPUTERS representative to determine whether or not he or she has safe access to the equipment. If the 1010COMPUTERS representative determines that he or she does not reasonably have access, cooperation, or safe working areas, then service may be denied and a cancellation fee equal to the minimum service fee will be charged. Under no circumstances will 1010COMPUTERS staff handle anything other than those devices associated with the specific request that was scheduled for that time.
SERVICE COVERAGE – 1010COMPUTERS reserves the right to add or eliminate service coverage areas with or without notice to the client. We also have the authority to change, establish and charge additional fees for areas outside of our normal service areas. For all on-site services, 1010COMPUTERS charges a Flat-Rate trip fee of $40.00 plus $0.50 per mile as defined by travel time from our main office in McDonough, GA.
UNUSED BILLABLE TIME – Any unused billable time will not carry forward. Service hours and incidents are at our sole discretion.
AUTO APPROVALS:
No services will be completed without guest approval via telephone, email, or text message responses. Exceptions to this policy include specific instructions/requests from the guest regarding services and ALL services that require device/component repair and/or fabrication to complete diagnostic testing. In these cases, the auto-approval amount due will not exceed the Flat-Rate Labor Rate(s) of $79.99 – $99.99, unless the guest approves additional repairs/services or parts replacement.
PAYMENTS – 1010COMPUTERS’s invoiced services are due at service approval and/or appointment scheduling. Payment for any billable service that extends over the paid time/service is due at the time that the updated invoice is created. Payment for all services, including approved services/repairs that go AGAINST the recommendation of our 1010Techs AND approved repairs with devices that require motherboard repairs/replacement, will require full payment at the time of approval, including devices with “No Power”. Orders for power cables, batteries and other replacement parts will also require full payment before the order can be placed. The guest may be required to check the device into the Repair Center and pay the minimum Diagnosis/Deposit fee if the information for the requested order is not readily available on the exterior of the device and/or it is required that the device be opened to obtain it. All payments are subject to our 5% processing fee. Payments via cash and check have the 5% payment processing fee waived.
DEVICE PICK UP TIME(S):
Repairs are normally completed within 1-7 business days, depending on the time required to complete the approved service(s) and if parts ordering is required. Ordered parts will require additional time. Diagnostic testing and estimates are normally completed within the same 1-14 business day time frame, depending on the severity of the reported issue. Any services (including Diagnostic Testing) that are expected to take longer than the normal time frame are communicated to the guest via email and/or phone call. All repair and service estimates require the guest’s immediate attention as they are only valid for up to 7 business days after the information is updated in the guest’s ticket. If 1010Computers has not received a repair approval within the 7 day time frame, the recommended services will be considered “Auto-Declined” and the device will be made “Ready For Pick Up” and considered “Completed”. Approvals after the allotted 7 day time frame are subject to additional wait times, changes in pricing and availability, and an additional payment for Diagnostic Fees, if applicable. Our guests are provided ample amount of time to pick up the device after the device has been made “Ready for Pick Up” and “Completed”. Due to limited space in our facility, the device must be picked up by the guest or an authorized representative within 30 calendar days of the ticket’s “Ready for Pick Up” and “Completion” status updates. If the device has not been picked up from the Repair Center by close of business on the 30th day of completion, the device will be considered abandoned by the guest and the ticket will be closed. All applicable discounts, payments, and refunds are forfeited and unable to be applied to any additional balances for the ticket. The device will become the property of 1010Computers, LLC.; at which time it may be discarded or made available for purchase. If the guest is still interested in the device, it can be purchased at current retail value as determined by 1010Computers, if available. If the device has been sold or is no longer available, the guest can feel free to take a look at the desktop and laptop computers for sale in our Repair Center. There are limited occasions where a refund will be approved, in writing, by a member of management. Refunds will always be processed in the form of a check and are required to be picked up from the Repair Center location by the guest within 30 days of the completion date of the applicable ticket. No authorized representatives will be allowed to pick up without written approval from management and the guest. Applicable refunds will be forfeited if the guest does not pick up the check within 30 days from the completion date of the applicable ticket.
PRE-EXISTING DAMAGES:
This section refers to devices that have experienced physical damages before being checked into the Repair Center for service. (I.E. Damaged screen/display assembly, damaged hinges, damaged casing, missing keys/buttons, etc..) Devices with pre-existing damages may need additional time for diagnostic results as they are not in a “normal physical state” when brought in for diagnosis. This can take up to 14 business days as any disassembly and reassembly will require extreme caution in our attempts to minimize further damage to the components. Photos are taken of any damage to the device before the diagnosis begins. They are then uploaded to the guest’s ticket. Guests will have access to view the photos. The device may need to be disassembled in order to provide accurate damage analysis and pricing for recommended replacement hardware. It is possible for the device’s damages to worsen during the diagnostic process as parts may need to be moved around for testing and/or disassembly. PLEASE NOTE: 1010Computers does not accept liability for the continuation of damages sustained to any device during the diagnostic process and service visit. If recommended repairs/services are declined by the guest, the assigned 1010Tech will reassemble the device using all undamaged hardware components. 1010Computers does not guarantee that the device will operate in the manner that it did before it was checked in for diagnosis.
AVAILABILITY OF SERVICES – Services may not be available at all times. 1010COMPUTERS or its subsidiaries, suppliers or partners may restrict the availability of service or its times of availability to perform scheduled or unscheduled maintenance at any time without notice or liability. For remote services, specific Internet connection requirements are necessary. It is the responsibility of you the user to maintain Internet connectivity to allow for adequate service levels. 1010COMPUTERS will at its sole discretion determine adequate service levels.
The client acknowledges that circumstances outside of our control may arise that may lead to service delays. The client hereby releases us from any and all liability and agrees that we are not responsible for any direct or indirect damages resulting from any service delays.
DISCLAIMER OF LIABILITY – To the maximum extent permitted by law, 1010COMPUTERS will under no circumstances be liable for any special, indirect, incidental or consequential damages resulting from the performance of any of our services, including but not limited to loss of business, goodwill, reputation, damage to, or corruption of data; or any costs of recovering, programming or restoring any program or data stored or used with your product and any failure to maintain the confidentiality of data stored on your product.
1010COMPUTERS DOES NOT WARRANT THAT IT WILL BE ABLE TO PERFORM ITS SERVICES WITHOUT RISK TO OR LOSS OF YOUR PROGRAMS AND/OR DATA, AND MAINTAIN THE CONFIDENTIALITY OF YOUR DATA. IF ANY HARDWARE PRODUCT SHOULD BECOME PHYSICALLY DAMAGED OR LOST WHILE IN 1010COMPUTERS’S CUSTODY, OUR LIABILITY WILL BE LIMITED TO THE COST OF REPAIR OR REPLACEMENT OF THE AFFECTED HARDWARE PRODUCT.
CONSENT
By contacting 1010COMPUTERS and utilizing our services you are hereby consenting to all terms set forth in this agreement. This includes ALL LIMITATIONS OF DAMAGE PROVISIONS as outlined in this Terms of Use. You also consent to the collection and utilization of information by 1010COMPUTERS. If you do not consent to any of the terms set forth in this agreement, do not contact 1010COMPUTERS.
LAST MODIFIED JUNE 2020