Complete published information
Service details and important policies
Diagnostics are the foundation of the 1010Computers service process. Testing is based on the concern documented at check-in and may include software diagnostics, hardware testing, disassembly and inspection, vendor research, test-part validation, or a data-recovery review. Results are limited to the symptoms and conditions we can reproduce while the device is available for testing.
Service scope
What this service may include
- Documented review of the symptoms reported at check-in
- Software, automated, manual, or component-level testing as appropriate
- Written findings, practical recommendations, and an estimate when additional work is advised
- Updates and approval steps through the secure 1010Client Portal
Documented workflow
What to expect
- The device and reported symptoms are documented at check-in.
- A technician completes the testing that is reasonably available for the device condition.
- Results, recommendations, and any required approval or payment steps are sent in writing.
- You have seven days after the diagnostic update to approve or decline the recommendation.
Important service notes
Scope, access, and limitations
- Diagnostics are required and non-refundable once testing has started. For qualifying standard repairs, the diagnostic payment may be applied as described in the written estimate. Specialized services, custom or gaming systems, servers, and liquid-exposed devices may follow different terms.
- Testing may require disassembly. A device that cannot power on, display an image, boot, charge, or remain stable may have additional issues that cannot be identified until the first approved repair is complete.
- Data is not backed up, recovered, or transferred unless that service is separately quoted and approved in writing.
- Optional 1010XPRESS priority service may reduce the diagnostic window by approximately half. It must be requested by the next business day after check-in or before diagnostics are completed, whichever comes first, and does not guarantee parts shipping or a specific completion date.
Clear communication
Your written service record
Updates, findings, estimates, approvals, declines, invoices, and pickup notices are documented through the secure 1010Client Portal. Please reply in writing when approval or additional information is requested so the complete service history remains connected to the correct ticket.
Before work continues
The written scope controls
Published service information is a starting point. Device condition, parts, access, data needs, and test results may change the recommended scope. The written estimate and approved service ticket define the authorized work, charges, timing, and transaction-specific terms.