Privacy Policy

1. Information we collect

We may collect information you provide, including your name, organization, address, telephone number, email address, appointment details, service request, device and accessory details, account identifiers, communications, estimates, approvals, invoices, payment status, and other information you add to a form or ticket.

When required for an authorized service, you may provide device passwords, recovery keys, account access, software-license information, files, logs, network information, or other technical data. Provide only the access and information reasonably needed for the approved work. Do not place passwords, full payment-card numbers, or unnecessary sensitive information in public website forms.

The website and connected services may automatically collect limited technical information such as IP address, browser or device type, pages viewed, referring page, timestamps, cookies, security events, and general usage data.

Information may come directly from you, an authorized household or organization representative, the equipment or account presented for service, the 1010Client Portal, booking and payment providers, communications, vendors supporting an approved service, publicly available business information, and security or diagnostic tools used within the authorized scope.

2. How information is used

• Schedule, deliver, document, support, and improve requested services.
• Create and maintain ticket, estimate, approval, invoice, payment, warranty, and communication records.
• Diagnose technology problems, verify authorization, protect equipment, prevent fraud, and maintain security.
• Respond to questions, send status and pickup notices, and provide service-related follow-up.
• Operate, secure, measure, and improve the website and connected business systems.
• Meet accounting, tax, insurance, legal, regulatory, and recordkeeping obligations.

3. Service providers and disclosures

1010Computers uses service providers for functions such as website hosting, ticket and client-portal operations, scheduling, communications, remote support, payment processing, accounting, security, analytics, data storage, shipping, and supplier or manufacturer support. These providers may receive the information reasonably necessary to perform their function and operate under their own terms and privacy practices.

Information may also be disclosed when authorized by you, required to complete a requested service, required by law or valid legal process, necessary to protect rights, safety, equipment, accounts, or systems, or connected to a business reorganization or transfer subject to appropriate safeguards.

1010Computers does not authorize a provider to use service information for an unrelated purpose merely because the provider can access it. Provider access is limited by the provider's function, available controls, contract or account terms, and applicable law. A provider may process information in another state or country where it or its infrastructure operates.

4. Payments, cookies, analytics, and linked services

Payment-card and electronic-payment transactions may be processed by independent payment providers. 1010Computers may receive a transaction identifier, payment status, receipt information, limited card details such as brand and last digits, and information needed for accounting, refunds, disputes, or fraud review. Do not send a full payment-card number through a public website form, ordinary email, or ticket comment unless an approved payment process specifically requests it.

The website or connected services may use necessary cookies, security technologies, performance measurement, or analytics. If advertising or social-media tools are enabled, those providers may collect information under their own policies. Browser controls can limit cookies, but blocking required technologies may prevent a portal, booking, payment, or security feature from working correctly.

Links to maps, social networks, manufacturers, remote-support tools, videos, payment pages, and the 1010Client Portal take you to services with separate privacy and security practices. Review the destination and use only links you trust.

5. Device data and service access

Technicians may access information on a device or connected account only as reasonably needed to diagnose, test, repair, recover, transfer, configure, or verify the authorized service. Supervised team members or trainees may participate in service delivery under company procedures.

Data backup, migration, recovery, imaging, or temporary storage occurs only when included in the approved scope. Service working copies are not permanent backup storage. Review returned data promptly and maintain your own verified backup.

The client is responsible for identifying access restrictions, regulated or unusually sensitive information, litigation holds, employer requirements, or other handling instructions before service begins. 1010Computers may pause, limit, or decline work when authorization cannot be verified or when legal, safety, security, or confidentiality concerns make the requested access inappropriate.

6. Automated and AI-assisted tools

1010Computers may use software-assisted or AI-assisted tools to organize service information, improve drafts, identify patterns, support diagnostics, strengthen security, or improve operations. These tools support staff work; human team members remain responsible for service recommendations, approvals, and client communication.

Confidentiality, access, and security expectations continue to apply when approved business tools are used. Clients should avoid placing unnecessary confidential information in public forms and should use the 1010Client Portal or another technician-provided secure method for service-specific information.

When practical, information submitted to an approved automated tool is limited to what is reasonably needed for the task, and unnecessary direct identifiers or sensitive content should be removed. Automated output may be incomplete or incorrect and is subject to staff review before it becomes a client recommendation, approval request, or official service communication.

1010Computers does not rely solely on an automated system to make a final decision that authorizes charges, changes an approved repair scope, releases equipment, or resolves a warranty request. The written service record and responsible staff review control those actions.

7. Security, retention, and incident response

1010Computers uses reasonable administrative, technical, and physical safeguards appropriate to a small technology-service business. No website, network, transmission, remote session, device, storage system, or security control can be guaranteed to be completely secure.

Business and service records may be retained for the time reasonably needed to provide support, document authorizations, administer warranties, meet accounting or legal requirements, protect the company and clients, and resolve disputes. Temporary data created for an approved service follows the retention or review window stated in the service record and is not intended as ongoing storage.

Retention decisions consider the type and sensitivity of the information, the service and warranty relationship, security needs, dispute or fraud prevention, contractual requirements, and applicable accounting, tax, insurance, or legal obligations. When information is no longer reasonably needed, 1010Computers may delete, de-identify, overwrite, or securely dispose of it using methods appropriate to the record and media.

If 1010Computers discovers a security incident affecting information it controls, the company may investigate, contain, preserve evidence, work with affected providers or authorities, and provide legally required notices. A client should promptly report suspected misuse of a portal link, account, credential, remote session, or service communication.

8. Privacy requests, choices, and verification

You may ask to access or correct contact information, update communication preferences, request deletion of eligible information, or ask a question about a service record through the 1010Client Portal or by calling the Repair Center. Available rights depend on the information, your relationship with 1010Computers, and applicable law.

To protect clients and business records, 1010Computers may verify identity, ownership, authority, account access, device details, or transaction information before responding. A request may be limited or declined when identity or authority cannot be verified, the request would expose another person's information, or the record must be retained for an active service, warranty, security, fraud, accounting, tax, legal, claim, or compliance purpose.

You can control browser cookies through your browser settings, although some website or portal features may not work as intended when cookies are blocked. Protect your portal links, account credentials, device passwords, recovery keys, and copies of service communications.

Service and transaction communications are necessary to manage an appointment, ticket, estimate, invoice, payment, pickup, warranty, or security matter and are different from optional marketing. You may request a change to optional marketing preferences, but required service, legal, or security communications may still be sent.

9. Children, geographic scope, policy updates, and contact

The website and services are not directed to children under 13. A parent, legal guardian, or authorized adult must approve service and remain responsible for appointments or equipment involving a minor.

1010Computers primarily serves clients in the United States. If you provide information from another jurisdiction, you understand that it may be processed in the United States and by providers operating in other locations, subject to the protections described here and applicable law.

This policy may be updated when technology, vendors, services, or legal requirements change. The date above identifies the current website version. Material changes apply prospectively unless law requires otherwise. For a privacy question or request, contact 1010Computers, LLC at 1107 McDonough Place, McDonough, Georgia 30253, call 404-585-6253, or use the 1010Client Portal so the request can be documented and routed appropriately.