Complete published information
Service details and important policies
Data recovery is an attempt, not a guarantee. Results depend on the physical condition of the media, file-system integrity, encryption, corruption, prior recovery attempts, and the device’s ability to communicate with recovery equipment. In-house results are documented before a recovery tier, destination, or clean-room option proceeds.
Service scope
What this service may include
- Initial drive-integrity or recovery scan using available in-house equipment
- Written findings describing the recoverable data identified by the scan
- Tiered recovery recommendation based on the amount and condition of available data
- Clean-room or specialized partner option when in-house methods cannot safely proceed
Documented workflow
What to expect
- The device condition, requested data, encryption, and available credentials are documented.
- Available in-house recovery systems attempt to read and assess the media.
- Results, identified data volume, storage needs, service tier, and limitations are provided in writing.
- Approved recovered data is copied to compatible storage and reviewed for accessibility when possible.
Important service notes
Scope, access, and limitations
- Recovery cannot guarantee every file, file name, folder structure, date, application database, or the ability to open recovered content. Some files may be incomplete or corrupted.
- Encryption, mechanical failure, flash-memory damage, liquid exposure, overwritten data, severe corruption, and prior repair attempts can limit or prevent recovery.
- Clients should review recovered data within seven days of pickup. Temporary recovery copies are not retained indefinitely and are handled under the current written service terms.
Clear communication
Your written service record
Updates, findings, estimates, approvals, declines, invoices, and pickup notices are documented through the secure 1010Client Portal. Please reply in writing when approval or additional information is requested so the complete service history remains connected to the correct ticket.
Before work continues
The written scope controls
Published service information is a starting point. Device condition, parts, access, data needs, and test results may change the recommended scope. The written estimate and approved service ticket define the authorized work, charges, timing, and transaction-specific terms.