Startups
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As handset makers continue to work on ways of making smartphones more streamlined and sleek, while at the same time introducing new features that will get people buying more devices, a startup that is pioneering something called “software-defined” surfaces — essentially, using ultrasound and AI to turn any kind of material, and any kind of surface, into one that will respond to gestures, touch and other forces — is setting out its stall to help them and other hardware makers change up the game.
Sentons, the startup out of Silicon Valley that is building software-defined surface technology, is today announcing the launch of SurfaceWave, a processor and accompanying gesture engine that can be used in smartphones and other hardware to create virtual wheels and buttons to control and navigate apps and features on the devices themselves. The SurfaceWave processor and engine are available to “any mobile manufacturer.”
Before this, Sentons had already inked direct deals to test market interest in its technology. There were already three smartphones released — two of which were only sold in Asia (models and customer names undisclosed by Sentons) and one of which is made by Asus in partnership with Tencent, the Republic of Gamers phone (the Air Triggers are powered by Sentons). Jess Lee, the company’s CEO, told me in an interview that there are another 10-12 devices “in process” right now due to be released in coming cycles. He would not comment on whether his former employer is one of them.
Sentons has been around since 2011, but very much under the radar until this year, when it announced that Lee — who had been at Apple, after his previous company, the cutting-edge imaging startup InVisage, was acquired by the iPhone maker — was coming on as CEO.
The company has quietly raised about $35 million from two investors; NEA and Lee confirmed to me that it’s currently raising another, probably larger, round. (Given the company’s partnership with Tencent and Asus, those are two companies I would think are candidates as strategic investors.)
Sentons’ core idea is focused around sound — specifically ultra sound.
Its system is based around a processor that emits ultrasonic “pings” (similar to sonar array, the company says, which is used for example on submarines to navigate and communicate) to detect physical movement and force on the surface of an object. The company says that this technique is much more sophisticated than capacitive touch that has been used on smartphones up to now, because combined with Sentons’ algorithms it can measure force and intent as well as touch.
Combined with the processor that emits the pings and houses the gesture engine, Sentons also uses “sensor modules” around the perimeter of a device to detect when those pings are interrupted. The system trains itself and can adjust both to temporal “buttons” and also other unintended things like when a screen cracks and your gestures move over to a different area of the phone.
Gaming — the main use case for Asus’s ROG phone — is an obvious category ripe for software-defined surfaces. The medium always strives for more immersive experiences, and as more games are either natively made for phones, or ported there because of the popularity of mobile gaming, handset makers and publishers are always trying to come up with ways to enhance what is, ultimately, very limited real estate (even with larger screens). Using any and all parts of a device to experience motion and other physical responses, and to control the game, is a natural fit for what Sentons has built.
But the bigger picture and longer-term goal is to apply Sentons’ technology for other uses on devices — photography and building enhanced camera tools is one obvious example — and on other “hardware,” like connected cars, clothes and even the human body, as Sentons’ technology can also work on and through human tissue.
“Every surface is an opportunity,” Lee said, noting that conversations around health and medical technology are still very early, while other areas like wearables and automotive are seeing “engagement” already. “In the cabin of a vehicle, you have a wealth of tactile materials, whether it’s leather dashboards or metal buttons, and all of those are extremely interesting to us,” he added.
At the same time, the more immediate opportunity for Sentons is the mobile industry.
Smartphone sales have slowed down, and for some vendors declined, in recent years; and while some of that might have to do with premium device prices continuing to climb, and much higher smartphone penetration globally, some have laid the blame in part on a lack of innovation. Specifically, newer phones are just not providing enough “must have” new features to merit making a purchase of a new device if you already have one.
You could argue that making a technology like this widely available and open to all comers might make those who are trying to make their devices stand out with special features less inclined to jump on the bandwagon.
“Yes, you could say there is more value in scarcity, an approach we took in the last company,” Lee said, referring to InVisage and how very under the radar it was before being snapped up by Apple.
However, he thinks a different approach is needed here. “Whether we launched this platform to everyone or not, the gates have opened, the piñata has broken, and we see a lot more opportunities and want to go for them,” he said.
“You can call it a multi-pronged approach,” he continued, “but ensuring the adoption of software-defined interactions [by trying to work with as many companies as possible] gets the technology or use out there quickly.” He noted that when a new gesture is introduced on devices, it can take time for the world to absorb it, “and we are positive there will be followers, perhaps with different technology, that will compete with us, so a broad launch is what we are going for.”
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Pendo, the late-stage startup that helps companies understand how customers are interacting with their apps, announced a $100 million Series E investment today on a valuation of $1 billion.
The round was led by Sapphire Ventures . Also participating were new investors General Atlantic and Tiger Global, and existing investors Battery Ventures, Meritech Capital, FirstMark, Geodesic Capital and Cross Creek. Pendo has now raised $206 million, according to the company.
Company CEO and co-founder Todd Olson says that one of the reasons they need so much money is they are defining a market, and the potential is quite large. “Honestly, we need to help realize the total market opportunity. I think what’s exciting about what we’ve seen in six years is that this problem of improving digital experiences is something that’s becoming top of mind for all businesses,” Olson said.
The company integrates with customer apps, capturing user behavior and feeding data back to product teams to help prioritize features and improve the user experience. In addition, the product provides ways to help those users either by walking them through different features, pointing out updates and new features or providing other notes. Developers can also ask for feedback to get direct input from users.
Olson says early on its customers were mostly other technology companies, but over time they have expanded into lots of other verticals, including insurance, financial services and retail, and these companies are seeing digital experience as increasingly important. “A lot of this money is going to help grow our go-to-market teams and our product teams to make sure we’re getting our message out there, and we’re helping companies deal with this transformation,” he says. Today, the company has more than 1,200 customers.
While he wouldn’t commit to going public, he did say it’s something the executive team certainly thinks about, and it has started to put the structure in place to prepare should that time ever come. “This is certainly an option that we are considering, and we’re looking at ways in which to put us in a position to be able to do so, if and when the markets are good and we decide that’s the course we want to take.”
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Pensando, an edge computing startup founded by former Cisco engineers, came out of stealth mode today with an announcement that it has raised a $145 million Series C. The company’s software and hardware technology, created to give data centers more of the flexibility of cloud computing servers, is being positioned as a competitor to Amazon Web Services Nitro.
The round was led by Hewlett Packard Enterprise and Lightspeed Venture Partners and brings Pensando’s total raised so far to $278 million. HPE chief technology officer Mark Potter and Lightspeed Venture partner Barry Eggers will join Pensando’s board of directors. The company’s chairman is former Cisco CEO John Chambers, who is also one of Pensando’s investors through JC2 Ventures.
Pensando was founded in 2017 by Mario Mazzola, Prem Jain, Luca Cafiero and Soni Jiandani, a team of engineers who spearheaded the development of several of Cisco’s key technologies, and founded four startups that were acquired by Cisco, including Insieme Networks. (In an interview with Reuters, Pensando chief financial officer Randy Pond, a former Cisco executive vice president, said it isn’t clear if Cisco is interested in acquiring the startup, adding “our aspirations at this point would be to IPO. But, you know, there’s always other possibilities for monetization events.”)
The startup claims its edge computing platform performs five to nine times better than AWS Nitro, in terms of productivity and scale. Pensando prepares data center infrastructure for edge computing, better equipping them to handle data from 5G, artificial intelligence and Internet of Things applications. While in stealth mode, Pensando acquired customers including HPE, Goldman Sachs, NetApp and Equinix.
In a press statement, Potter said “Today’s rapidly transforming, hyper-connected world requires enterprises to operate with even greater flexibility and choices than ever before. HPE’s expanding relationship with Pensando Systems stems from our shared understanding of enterprises and the cloud. We are proud to announce our investment and solution partnership with Pensando and will continue to drive solutions that anticipate our customers’ needs together.”
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Rocket Lab has added another successful commercial launch to its track record: The rocket startup’s ‘As The Crow Flies’ mission took off today from its LC-1 launch site in New Zealand as planned. The rocket took off at 9:22 PM ET (6:22 PM PT), during its second launch opportunity of the day after the first window was pushed due to high altitude winds.
This is the ninth Electron launch for the company thus far, and the eighth mission for a commercial customer (the first was a test mission in 2017) since it began ferrying payloads for paying clients in 2018. Today’s launch carried a satellite called ‘Palisade’ for client Astro Digital, which is a technology demonstrator that will test the company’s next-generation geocommunications satellite design.
This mission was a late-stage substitute, swapping in for another Rocket Lab client who had to delay their own launch. Rocket Lab founder and CEO Peter Beck told TechCrunch that “Electron is a launch on demand service — we’re ready when the launch customer is,” highlighting the flexibility of the launch service they offer to adapt to the needs of their customers.
After successful launch and kick stage separation, the Astro Digital satellite now awaits its final deployment into its target orbit, which should happen in the next few hours. We’ll update with the results of that maneuver.
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MyGate, a Bangalore-based startup that offers security management and convenience service for guard-gated premises, said today it has bagged more than $50 million in a new financing round as it looks to expand its footprint in the nation.
Chinese internet giant Tencent, Tiger Global, JS Capital and existing investor Prime Venture Partners funded the three-year-old startup’s $56 million Series B financing round. The new round pushes MyGate’s total fundraise to $67.5 million.
MyGate offers an eponymous mobile app that allows home residents to approve entries and exits, communicate with their neighbors, log attendance and pay society maintenance bills and daily help workers.
The startup says it is operational in 11 cities in India and has amassed over 1.2 million home customers. Its customer base is increasing by 20% each month, it claimed. The service is handling 60,000 requests each minute and clocking over 45 million check-in requests each month.
The idea of MyGate came after its co-founder and CEO, Vijay Arisetty, left the Indian armed force. In an interview with TechCrunch, he said his family was appalled to learn about the poor state of security across societies in India.
“This was also when e-commerce companies and food delivery firms were beginning to gain strong foothold in the nation. This meant that many people were entering a gated community each day,” he said.
MyGate has inked partnerships with many e-commerce players to create a system to offer a silent and secure delivery experience for its users. The startup also trains guards to understand the system.
According to industry estimates, more than 4.5 million people in India today live in gated communities, and that figure is growing by 13% each year. The private security industry in the country is a $15 billion market.
Arisetty says he believes the startup could significantly accelerate its growth as its solution understands the price-sensitive market. Using MyGate costs an apartment about Rs 20 (28 cents) per month. Even at that price, the startup says it is making a profit. “Today, we are seeing more demand than we can handle,” he said.
That’s where the new funding would come into play for the startup, which today employs about 700 people.
The startup plans to use the fresh capital to expand its technology infrastructure, its marketing and operations teams and build new features. The startup aims to reach 15 million homes in 40 Indian cities in the next 18 months.
In a statement, Sanjay Swamy, managing partner at Prime Venture Partners, said, “It’s been great to see a fledgling startup execute consistently and holistically, and grow into a category-creating market-leader.”
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Over the past few years, gig economy companies and the treatment of their labor force has become a hot button issue for public and private sector debate.
At our recent annual Disrupt event in San Francisco, we dug into how founders, companies and the broader community can play a positive role in the gig economy, with help from Derecka Mehrens, an executive director at Working Partnerships USA and co-founder of Silicon Valley Rising — an advocacy campaign focused on fighting for tech worker rights and creating an inclusive tech economy — and Amanda de Cadenet, founder of Girlgaze, a platform that connects advertisers with a network of 200,000 female-identifying and non-binary creatives.
Derecka and Amanda dove deep into where incumbent gig companies have fallen short, what they’re doing to right the ship, whether VC and hyper-growth mentalities fit into a sustainable gig economy, as well as thoughts on Uber’s new ‘Uber Works’ platform and CA AB-5. The following has been lightly edited for length and clarity.
Arman Tabatabai: What was the original promise and value proposition of the gig economy? What went wrong?
Derecka Mehrens: The gig economy exists in a larger context, which is one in which neoliberalism is failing, trickle-down economics is proven wrong, and every day working people aren’t surviving and are looking for something more.
And so you have a situation in which the system we put together to create employment, to create our communities, to build our housing, to give us jobs is dysfunctional. And within that, folks are going to come up with disruptive solutions to pieces of it with a promise in mind to solve a problem. But without a larger solution, that will end up, in our view, exacerbating existing inequalities.
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&Open is a startup with an unusual name, and one that fills an unusual niche in the business world. It has built a gift-giving platform, so that businesses can reward loyalty with a small token of appreciation. The gift depends on the business and the circumstances, but it could be something like a book or a tea towel and a recipe.
Co-founder and CEO Jonathan Legge says the Dublin-based startup fits most easily in the corporate gift-giving category, but he sees the company handling much more than that. “We are more about gifting for loyalty and customer retention. We grew out of a B2C operation in which we got visibility on this market, and then quickly evolved &Open to fulfill this market,” Legge explained.
In fact, the company developed out of a business Legge had prior to launching &Open, producing high-end gifts. As part of that business, he was finding that he would get requests from CMOs of big companies like Google, Airbnb and Jameson’s to develop gifts for their events. From that, Legge saw the potential for a full-fledged business based on that idea and he launched &Open.
He sees a world in which transactions increasingly take place in the digital realm, yet consumers still crave physical interactions with businesses beyond an email or a text thanking them. That’s where &Open can help.
“We’re filling the space of helping businesses connect with their customers and showing they care, and not by kind of devaluing their own product and putting on sales. It’s more working with the customer support team, the loyalty team or the marketing team to watch the life cycle of the customer and make sure they’re being gifted at key moments in the life cycle and within their journey with a brand,” he said.
He says this definitely is not swag like you would get a conference, but something more personal that shows the brand cares about the customer. Nor is it a set of generic gifts that every &Open customer can select from. Instead it’s a catalog it creates with each one to reflect that brand’s values.
Image: &Open
“We will design a catalog of gifts for our clients, and then they will be grouped into subsets of situations based on price. For Airbnb, the gift set could depend on whether it’s for a host or guest, and there’s different gifts within those situations. So for a host, it will be more stuff for the home such as a recipe book, a tea towel with a recipe or a guest book,” Legge said.
The company has been around since 2017 and is already in 52 countries. To make this all work, it has developed a three-part system. In addition to building a custom catalog for each brand, it has a logistics component to distribute the gift and make sure it has been delivered, and finally a technology platform that brings these different systems together.
The way it works for most customers is that the customer service team or the social media team will see situations where they think a gift is warranted, and they will log into the &Open system and choose a gift based on whatever the circumstances are — such as an apology for bad service or a reward for loyalty.
Today, the company has 25 employees, most of whom are in Dublin. The company is self-funded so far and has not sought outside investment.
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In our oceans the scale of disasters is measured in millions, billions, and trillions, while solutions amount to single digits: individuals or institutions working to impact a chosen issue with approaches often both brilliant and quixotic. Putting such individuals in close contact with both whales and billionaires is the strange alchemy being attempted by the Sustainable Ocean Alliance’s Accelerator at Sea.
I and a few other reporters were invited to observe said program, a five-day excursion in Alaska that put recent college graduates, aspiring entrepreneurs, legends of the sea, and soft-spoken financial titans on the same footing: spotting whales from Zodiacs in the morning, learning from one another in the afternoon, and drinking whiskey good and bad under the Northern lights in the pre-dawn dark.
The boat — no, not that big one, or that other big one… yes, that one.
In that time I got to know the dozen or so companies in the accelerator, the second batch from the SOA but the first to experience this oddly effective enterprise. And I also gathered from conversations among the group the many challenges facing conservation-focused startups.
(By way of disclosure, I should say that I was among four press offered a spot on the chartered boat; Those invited, from penniless students to deep-pocketed investors, could join provided they got themselves to Juneau for embarkation.)
The picture painted by just about everyone was one of impending doom from a multiplicity of interlinked trends, and as many different approaches to averting or mitigating that doom as people discussing it.
In Silicon Valley one grows so used to seeing enormous sums of money expended on things barely categorizable as irritations, let alone serious problems, that it is a bit bewildering to be presented with the opposite: existential problems being addressed on shoestring budgets by founders actually passionate about their domain.
Throughout the trip, the discussions had at almost every occasion, be it looking for bear prints in a tidal flat or visiting a local salmon hatchery, were about the imminent collapse of natural ecosystems and the far-reaching consequences thereof.
Overfishing, rising water temperatures, deforestation, pollution, strip mining, microplastics — everywhere we looked is a man-made threat that has been allowed to go too far. Not a single industry or species is unaffected.
It’s enough to make you want to throw your hands up and go home, which is in fact what some have advised. But the people on this boat are not them. They were selected for their dedication to conservation and ingenuity in pursuing solutions.
Of course, there’s no “solution” to the million of tons of plastic and oil in the oceans poisoning fish and creating enormous dead zones. There’s no “solution” to climate change. No one expects or promises a miracle cure for nature’s centuries of abuse at human hands.
But there are mitigations, choices we can make and technologies we can opt for where a small change can propagate meaningfully and, if not undo the damage we’ve done, reduce it going forward and make people aware of the difference they can make.
The trip came right at the beginning of the accelerator, a choice that meant they were only getting started in the program and in fact had never met one another. It also meant in many cases their pitches and business models were less than polished. This is for the most part an early-stage program, and early in the program at that.
That said, the companies may be young but the ideas and technologies are sound. I expect to follow up with many as they perfect their hardware, raise money, and complete pilot projects, but I think it’s important to highlight each one of them, if only briefly. The accelerator’s demo day is actually today, and I wish I could attend to see how the companies and founders have evolved.
Some accelerators are so big and so general-purpose that it was refreshing to have a manageable number of companies all clustered around interlinked issues and united by a common concern. If young entrepreneurs trying to change the world isn’t TechCrunch business, I don’t know what is.
The problems may be multifarious, but I managed to group the startups under two general umbrellas: waste reduction and aquatic intelligence.
But before that I want to mention one that doesn’t fit into either category and for other reasons deserves a shout out.
Coral Vita is working on a special method of fast-tracking coral growth and simultaneously selecting for organisms resistant to bleaching and other threats. The founder, Gator Halpern, impressed the importance of the coral systems on us over the trip, as did filmmaker Jeff Orlowski, who directed the harrowing documentaries Chasing Ice and Chasing Coral. (He gave a workshop on storytelling — important when you’re pitching a film or a startup.)
Gator is using a special method to grow corals at 50 times normal rates and hopefully resuscitate reefs around the world, which is awesome, but I wanted to put Coral Vita first because of a horribly apropos coincidence: Hurricane Dorian, the latest in a historically long unbroken line of storms, struck his home and lab in the Bahamas while we were at sea.
It was literally battering the islands while he was supposed to pitch investors, and he used his time instead to ask us to help the victims of the storm. That’s heart. And it serves as a reminder that these are not armchair solutions to invented problems.
If you can spare a buck, you can support Coral Vita and victims of Dorian in the Bahamas here.
The other companies were addressing problems equally as destructive, if not quite so immediately so.
Humans produce a lot of waste, and a lot of that waste ends up in the ocean, either as whole plastic bags scooping up fish, microplastics poisoning them, or heavier trash cluttering the sea floor. These startups focused on reducing humanity’s deleterious effects on ocean ecosystems.
Cruz Foam is looking to replace one of my least favorite substances, Styrofoam, which I see broken up and mixed in with beach soil and sand all the time. The company has created a process that uses an incredibly abundant and strong material called chitin to create a lightweight, biodegradable packing foam. Chitin is what a lot of invertebrates use to form their shells and exoskeletons, and there’s tons of it out there — but the company has been careful to find ethical sourcing for the volume it need.
Cruz Foam’s chitin-based product, left, and Biocellection’s plastic reduction process.
Biocellection is coming from the other direction, having created a process to break down polyethylenes (i.e. plastics) into smaller molecules that are useful in existing chemical processes. It’s actually upcycling waste plastic rather than repurposing it as a lower grade product.
Loliware was in SOA’s first batch, and creates single-use straws out of kelp material — a timely endeavor, as evidenced by the $6M round A they just pulled in, and backlog of millions of units ordered. Their challenge now is not finding a market but supplying it.
Dispatch Goods and Muuse are taking complementary approaches to reducing single-use items for take-out. Dispatch follows a model in use elsewhere in the world where durable containers are used rather than disposable ones for delivery items, then picked up, washed, and reused. Kind of obvious when you think about it, which is it’s common in other places.
Muuse (formerly Revolv) takes a more tech-centric approach, partnering with coffee shops to issue reusable cups rather than disposable ones. You can keep the cup if you want, or drop it off at a smart collection point and get a refund; RFID tags keep track of the items. Founder Forrest Carroll talked about early successes with this model on semi-closed environments like airports and college campuses.

Repurpose is aiming to create a way to go “plastic neutral” the way people try to go “carbon neutral.” Companies and individuals can sponsor individual landfills where their plastics go, subsidizing the direct removal and handling costs of a given quantity of trash.
Finless Foods hopes to indirectly reduce the huge amount of cost and waste created by fishing (“sustainable” really isn’t) by creating lab-grown tuna tissue that’s indistinguishable from the real thing. It’s a work in progress, but they’ve got a ton of money so you can probably count on it.
The technology used in the maritime and fishing industries tends toward the “sturdy legacy” type rather than “cutting edge.” That’s changing as costs drop and the benefits of things like autonomous vehicles and IoT become evident.
Ellipsis represents perhaps the most advanced, yet direct, application of the latest tech. The company uses camera-equipped drones using computer vision to inspect rivers and bodies of water for plastics, helping cleanup and response crews characterize and prioritize them. This kind of low-level data is largely missing from cleanup efforts, which gave rise to the name, which refers to both the peripatetic founder Ellie and the symbol indicating missing or omitted information
Ellipsis uses computer vision to find plastic waste in water systems.
For larger-scale inspection, autonomous boats like Saildrone are an increasingly valuable tool — but they cost hundreds of thousands of dollars and have their own limitations.
EcoDrone is a lower-cost, smaller, customizable autonomous sailboat that costs more like $2,500. Plenty of missions would prefer to deploy a fleet of smaller, cheaper boats than put all their hopes into one vessel.

Sea Proven is going the other direction, with a much larger autonomous ship: 20 meters long with a full ton of payload space. That opens up entirely new mission profiles that use sophisticated, large-scale equipment and require long-term presence at sea. The company has two ships now embarking on a mission to track whales in the Mediterranean.
Nets and traps are notoriously dumb, producing a huge amount of “bycatch,” animals caught up in them that aren’t what the fishing vessel was aiming (or licensed) to collect. Smart Catch equips these huge nets with a camera that tracks and characterizes the fish that enter, allowing the owner to watch and monitor them remotely and respond if necessary.

Meanwhile “dumb” traps can still be smarter in other ways. Stationary traps in stormy seas are often lost, dragged along the sea bed to an unknown location, there to sit attracting hapless crab and fish until they fall apart centuries from now. Blue Ocean Gear makes GPS-equipped buoys that can be tracked easily, reducing the risk of losing expensive fishing kit and line, and preventing “ghost fishing.”
Connectivity at sea can be problematic, with satellite often the only real option. Sure, Starlink and others are on their way, but why wait? A system of interconnected floating hubs from ONet could serve as hotspots for ships carrying valuable and voluminous data that would otherwise need to be processed at sea or uploaded at great cost.

And integrating all that data with other datasets like those provided by universities, ports, municipalities, NGOs… good luck getting it all in one place. But that’s the goal of SINAY, which is assembling a huge ocean-centric meta-database where users can cross-reference without having to sort or process it locally. Clouds come from oceans, right? So why shouldn’t the ocean be in the cloud?
The idea of commencing this accelerator program with a trip to southeast Alaska is a fanciful one, no doubt. But an influx of support for the accelerator’s parent organization, the Sustainable Ocean Alliance, made it possible. The SOA raised millions from the mysterious Pine and not-so-mysterious Benioffs, but it also made a deep impression on the founder of Lindblad Expeditions, Sven Lindblad, who offered not just to host the event but to attend and speak at it.
He joined several other experts and interesting people in doing so: Former head of Google X Tom Chi, Value Act’s Jeff Ubben, Gigi Brisson and her Ocean Elders, including Captain (ret.) Don Walsh, the first man to reach the bottom of the Challenger Depths in the Marianas Trench. He’s hilarious, by the way.
I met SOA founder Daniela Fernandez at a TechCrunch event a few years ago when all this was just one of many twinkles in her twinkly eyes, and it’s been rewarding to watch her grow a community around these issues, which have passionate supporters around the globe if you’re willing to look for them and validate their purpose. It’s not a surprise to me at all that she has collected such an impressive group.
The boat, departing from Juneau, made a number of stops at local places of interest, where we would meet locals in the fishing industry, whale researchers, and others, or hear about the local economy ecology from one of the boat’s designated naturalists. In between these expeditions we did team-building exercises, honed pitches, and heard talks from the people mentioned above on hiring practices, investment trends, history.
These people weren’t just plucked from from the void — they are all part of the extended community that the SOA and Fernandez have built over the last few years. The organization was built with the idea of putting young, motivated people together with older, more experienced ones, and that’s just what was happening.

In a way it was what you might expect out of an accelerator program: Connecting startups with industry veterans and investors (of which there were several present) and getting them the advice and exposure they need. There was a pitch competition — the “Otter Sanctuary” (you had to be there).
But there was something very different about doing it this way — on a boat, I mean. In Alaska. With bears, whales, and the northern lights present at every turn.
“For the first time ever, we brought together a community of ocean entrepreneurs from all around the world and allowed them to become fully immersed in the environment that they have been working so hard to protect,” said Craig Dudenhoffer, who runs the accelerator program. “It was amazing to see the entrepreneurs establishing lifelong relationships with each other and with members of the SOA community. It might seem counter-intuitive for a technology entrepreneur, but sometimes you have to disconnect from technology in order to reconnect with your mission.”
In a normal startup accelerator, and in fact for the remainder of this one, aspiring entrepreneurs are living on their own somewhere, coming into a shared office space, attending office hours, meeting VCs in their offices or at demo days. That’s just fine, and indeed what many a startup needs — a peer group, a focal point in space and time, goals and advice.
On the boat, however, these things were present, but secondary to the experience of, say, standing next to someone under the aurora. I’m aware of how that sounds — “it was an experience, man!” — but there’s something fundamentally different about it.
In an office in the Bay Area, there is an established power structure and hierarchy. Schedules are adjusted around meetings, priorities are split, time and attention are devoted in formal 15-minute increments. On the boat there was no hierarchy, or rather the artificial one to which we would cleave in the city was flattened by the scale of what we were learning and experiencing.

You’d be in a zodiac or pressed against the railing with your binoculars, talking about whales and the threat of microplastics with whoever’s next to you in a normal fashion, only to find out they’re a billionaire who you’d never be able to meet directly with at all, let alone on equal terms.
Sitting at breakfast one day the guy next to me started talking about hydrogen-powered trucking — I figured I’d indulge this harmless idealist. In fact it was Jeff Ubben and Value Act was investing millions in an ecosystem they fully expect to take over the west coast. This sort of encounter was happening constantly as people engaged naturally, acting outside the established hierarchies and power structures.
Part of that was the gravity of the issues the startups were facing, and which we were reminded of repeatedly by the impending hurricane, the hatchery warning of salmon apocalypse, the visibly collapsing ecosystems, and perhaps most poignantly by the changes seen personally by Don and Sven, who were been on the seas professionally long before I was even born.
On the last night of the trip, I shared a glass of wine with Sven to talk about why he was supporting this endeavor, which was undoubtedly expensive and certainly unusual.
“From a business perspective, I depend on the ocean — but there’s a personal connection as well. I’m constantly looking for ways to protect what we depend on,” he began. “We have a fund that generates a couple million dollars a year, and we find different people that we believe in — that have an idea, a passion, intelligence. You meet someone like Daniela, you want to go to bat for them.”

“When you’re 21 or whatever, you have all these idealistic thoughts about making a difference in the world. They need support in a variety of ways — advice, finance, mentorship, all these things are part of the puzzle,” he said. “What SOA has done is recognize people that have a good idea. Left to their own devices most of them would probably fail. But we can provide some support, and it’s like with salmon eggs – maybe instead of one in a million surviving, maybe two, or five survive, you know?”
“Tech is a valuable tool, but it has to serve to support an idea. It isn’t the idea. Eliminating plastics and bycatch, making data more useful, putting sonar sensors on robotic boats, all very interesting. We need solutions, actions, ideas, as fast as we can, to accelerate the change in behavior as fast as we can.”
His earnest replies soon became emotional, however, as his core concern for the ocean and planet in general took over.
“We’re fucked,” he said simply. “We are literally destroying the next generation’s future. I’ve been with colleagues and we’ve wept over glasses of wine over what we’re doing.”
“I have two personalities,” he explained. “And most of my friends, associates, scientists have these dual personalities, too. One is when they look in the mirror and talk to themselves — that tends to be more pessimistic. But the other is the external personality, where being pessimistic is not helpful.”
“Something like this really activates that optimism,” he said. “At the end of the day young people have to grab their future, because we sure haven’t done a great job of it. They have to get out there, they have to vote, they have to take control. Because if the system really starts to collapse… I don’t think anyone even begins to understand the magnitude of it. It’s unfathomable.”
The Accelerator at Sea program was a fascinating experience and I’m glad to have taken part. I feel sure it was valuable for the startups as well, and not just because of the $25,000 they were each spontaneously awarded from the investors on board, who in closing remarks emphasized how important it is that startups like these and the people behind them are supported by gatekeepers like venture firms and press.
The combination of good times in nature, stimulating experts and talks, and a group of highly motivated young entrepreneurs was a powerful mixture, and unfortunately one that is difficult to describe even in 3,000 words. But I’m glad it exists and I look forward to following the progress of these companies and the people behind them. You can keep up with the SOA at its website.
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DoNotPay helps you get out of parking tickets and cancel forgotten subscriptions, and now it can call you when it’s your turn in a customer service phone queue. The app today is launching “Skip Waiting On Hold.” Just type in the company you need to talk to, and DoNotPay calls for you using tricks to get a human on the line quickly. Then it calls you back and connects you to the agent so you never have to listen to that annoying hold music.
And in case the company tries to jerk you around or screw you over, the DoNotPay app lets you instantly share to social media a legal recording of the call to shame them.

Skip Waiting On Hold comes as part of the $3 per month DoNotPay suite of services designed to save people time and money by battling bureaucracy on their behalf. It can handle DMV paperwork for you, write legal letters to scare businesses out of overcharging you and it provides a credit card that automatically cancels subscriptions when your free trial ends.
“I think the world would be a lot fairer place if people had someone fighting for them” says DoNotPay’s 22-year-old founder Joshua Browder. Indeed; $3 per month gets the iOS app‘s 10,000 customers unlimited access to all the features with no extra fees or commissions on money saved. “If DoNotPay takes a commission then we have an incentive to perpetuate the problems we are fighting against.”
Browder comes from a family of activists. His father Bill Browder got the Magnitsky Act passed, which lets the U.S. government freeze the foreign assets and visas of human rights abusers. It’s named after Bill’s Russian lawyer who was murdered in Moscow after uncovering a $230 million government corruption scheme linked to President Putin’s underlings.

“These big companies [and governments] are getting away with a lot,” Browder tells me. He hit a breaking point when frustrated with the process of appealing parking tickets. He built DoNotPay to cut through hassles designed to separate us from our money. In April it raised a $3.5 million seed round led by Felicis to develop an Android version after picking up early funding from Andreessen Horowitz. Surprisingly, the startup has never been sued.
For Skip Waiting On Hold, DoNotPay built out a database of priority and VIP customer service numbers for tons of companies. For legality, if you opt in to recording the exchanges, the app automatically plays a message informing both parties they’ll be recorded. A human voice detection system hears when a real agent picks up the phone, and then rings your phone. It’s like having customer service call you.
Not only can DoNotPay help you get in touch about cancelling subscriptions, scoring refunds or retrieving information, it’s like “a body camera for customer service calls,” Browder says. “Before they make a decision that rips off the customer, they’ll think ‘this could be made public and go viral and hurt our business.’ ” For example, an airline that jacks up prices for rescheduled flights surrounding hurricanes could be shamed for profiting off of natural disasters.

The full list of DoNotPay services includes:
Browder hopes that with time, companies and governments will make all these chores easier for everyone. To avoid putting itself out of a job, DoNotPay is constantly looking for new annoyances to eliminate. “I’m from the U.K. America seems to be a pay-to-play society. The more money you have, the more rights you have,” Browder concludes. But those rights could be restored for all by building a robot lawyer that’s affordable to everyone.
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Autify, a platform that makes testing web application as easy as clicking a few buttons, has raised a $2.5 million seed round from Global Brain, Salesforce Ventures, Archetype Ventures and several angels. The company, which recently graduated from the Alchemist accelerator program for enterprise startups, splits its base between the U.S., where it keeps an office, and Japan, where co-founders Ryo Chikazawa (CEO) and Sam Yamashita got their start as software engineers.
The main idea here is that Autify, which was founded in 2016, allows teams to write tests by simply recording their interactions with the app with the help of a Chrome extension, then having Autify run these tests automatically on a variety of other browsers and mobile devices. Typically, these kinds of tests are very brittle and quickly start to fail whenever a developer makes changes to the design of the application.
Autify gets around this by using some machine learning smarts that give it the ability to know that a given button or form is still the same, no matter where it is on the page. Users can currently test their applications using IE, Edge, Chrome and Firefox on macOS and Windows, as well as a range of iOS and Android devices.
Chikazawa tells me that the main idea of Autify is based on his own experience as a developer. He also noted that many enterprises are struggling to hire automation engineers who can write tests for them, using Selenium and similar frameworks. With Autify, any developer (and even non-developer) can create a test without having to know the specifics of the underlying testing framework. “You don’t really need technical knowledge,” explained Chikazawa. “You can just out of the box use Autify.”
There are obviously some other startups that are also tackling this space, including SpotQA, for example. Chikazawa, however, argues that Autify is different, given its focus on enterprises. “The audience is really different. We have competitors that are targeting engineers, but because we are saying that no coding [is required], we are selling to the companies that have been struggling with hiring automating engineers,” he told me. He also stressed that Autify is able to do cross-browser testing, something that’s also not a given among its competitors.
The company introduced its closed beta version in March and is currently testing the service with about a hundred companies. It integrates with development platforms like TestRail, Jenkins and CircleCI, as well as Slack.
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