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In surprise choice, Zoom hitches wagon to Oracle for growing infrastructure needs

With the company growing in leaps and bounds, Zoom went shopping for a cloud infrastructure vendor to help it with its growing scale problem. In a surprising choice, the company went with Oracle Cloud Infrastructure.

Zoom has become the go-to video conferencing service as much of the world has shut down due to the pandemic, and life needs to go on somehow. It has gone on via video conferencing with Zoom growing from 200 million active users in February to 300 million in March. That kind of growth puts a wee bit of pressure on your infrastructure, and Zoom clearly needed to beef up its game.

What’s surprising is that it chose Oracle, a company whose infrastructure market share registers as a strong niche player in Synergy Research’s latest survey in February. It is well behind market leaders including Amazon, Microsoft, Google, and even IBM (and that’s saying something).

Brent Leary, who is founder at CRM Essentials, says he sees this as a move to show that Zoom can move beyond the SMB market to power enterprise customers, no matter what they demand.

“I think Zoom went with Oracle because they are proven in the enterprise in terms of mission critical apps built on Oracle databases running on Oracle hardware in the cloud. Zoom needs to prove to enterprises that they are able to handle scale and data security needed to beyond what SMBs typically require,” Leary told TechCrunch.

In addition, Leary speculated that Oracle might have given Zoom a good deal to get a hot company into the fold and beat rivals like Amazon and Microsoft.

It’s worth noting that CNBC reported a couple of weeks ago that Oracle chairman Larry Ellison called Zoom an “essential service” for his business, as well as others. It certainly seems in hindsight that was hardly a coincidence, as he was praising up his new prize customer.

Others have speculated that it might have to do with keeping business away from a potential rival given that Amazon with Chime, Google with Hangouts and Microsoft with Teams all have competing products. However, none of them have become synonymous with online meetings as Zoom has during this crisis.

Zoom went public last year and has become the darling of the video conference market since in spite of a set of security issues that have developed as the company scaled, which they have been working to address.

The stock market is apparently not impressed with the choice. As we went to publish, the stock was down 3.38% or $5.56.

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Celonis pushes beyond process mining into automated workflow tooling

Celonis has made its name as a process discovery company, helping companies understand the way work flows through its systems to expose inefficiencies, but up until now the company has left it to others to solve those problems. Today it announced the first products that help companies improve those workflows automatically.

Alexander Rinke, founder and CEO at Celonis, says customers have been asking the company to go beyond process discovery to something that really helps solve the problems and bottlenecks they were finding.

“Where customers were really pushing us is to take the company from a software that’s showing you all the insights around your business processes, where the friction points are, where things aren’t going as they should be going…” he told TechCrunch.

To that end, the company acquired Banyas last year to give it a way to connect to internal ERP systems more easily, as they were thinking about how to create some process improvement automation apps. The Banyas acquisition gave the company some tools to start thinking about this more deeply.

“We put all of this together — the intelligence, the action, the automation and we solve business goals for certain departments,” Rinke said.

For starters, that involves supply chain and finance, but there are plans for building even more applications this year and beyond. The way it works for starters, is it connects to the company’s transactions systems, whether that’s SAP or Oracle or something similar. This is where the Banyas acquisition really comes into play,

“You can basically put these applications on top of your transaction systems and tell them which business goals you have — like I want to preserve cash or I want to pay on time — and then we analyze the enterprise’s entire processes towards these business goals, and then drive everything, automate things towards these business goals intelligently,” he said.

In addition to the two apps, the company is also announcing that it’s making the platform that the engineering team used to build these apps more broadly available to allow third parties to build their own apps on top of Celonis, and then they will be able to share them in an app marketplace.

If you’re thinking this is moving Celonis into Robotic Process Automation (RPA), Rinke disagrees As he sees it, RPA is about automating all-computer processes. He says the Celonis solutions often have human stopping points in a process, and he sees that as a big difference.

Celonis was founded in 2011 and has raised more than $367 million, according to Crunchbase data. Rinke reports the company has more than 1000 employees now.

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Tecton.ai emerges from stealth with $20M Series A to build machine learning platform

Three former Uber engineers, who helped build the company’s Michelangelo machine learning platform, left the company last year to form Tecton.ai and build an operational machine learning platform for everyone else. Today the company announced a $20 million Series A from a couple of high-profile investors.

Andreessen Horowitz and Sequoia Capital co-led the round with Martin Casado, general partner at a16z and Matt Miller, partner at Sequoia joining the company board under the terms of the agreement. Today’s investment combined with the seed they used to spend the last year building the product comes to $25 million. Not bad in today’s environment.

But when you have the pedigree of these three founders — CEO Mike Del Balso, CTO Kevin Stumpf and VP of Engineering Jeremy Hermann all helped build the Uber system —  investors will spend some money, especially when you are trying to solve a difficult problem around machine learning.

The Michelangelo system was the machine learning platform at Uber that looked at things like driver safety, estimated arrival time and fraud detection, among other things. The three founders wanted to take what they had learned at Uber and put it to work for companies struggling with machine learning.

“What Tecton is really about is helping organizations make it really easy to build production-level machine learning systems, and put them in production and operate them correctly. And we focus on the data layer of machine learning,” CEO Del Balso told TechCrunch.

Image Credit: Tecton.ai

Del Balso says part of the problem, even for companies that are machine learning-savvy, is building and reusing models across different use cases. In fact, he says the vast majority of machine learning projects out there are failing, and Tecton wanted to give these companies the tools to change that.

The company has come up with a solution to make it much easier to create a model and put it to work by connecting to data sources, making it easier to reuse the data and the models across related use cases. “We’re focused on the data tasks related to machine learning, and all the data pipelines that are related to power those models,” Del Balso said.

Certainly Martin Casado from a16z sees a problem in search of a solution and he likes the background of this team and its understanding of building a system like this at scale. “After tracking a number of deep engagements with top ML teams and their interest in what Tecton was building, we invested in Tecton’s A alongside Sequoia. We strongly believe that these systems will continue to increasingly rely on data and ML models, and an entirely new tool chain is needed to aid in developing them…,” he wrote in a blog post announcing the funding.

The company currently has 17 employees and is looking to hire, particularly data scientists and machine learning engineers, with a goal of 30 employees by the end of the year.

While Del Balso is certainly cognizant of the current economic situation, he believes he can still build this company because he’s solving a problem that people genuinely are looking for help with right now around machine learning.

“From the customers we’re talking to, they need to solve these problems, and so we don’t see things slowing down,” he said.

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5 top gaming investors explain how the pandemic is reshaping MMOs and social games

Now that the COVID-19 pandemic has forced millions into isolation, video games are seeing a surge in usage as people seek entertainment and social interaction.

When we surveyed gaming-focused VCs in October, Andreessen Horowitz partner Jonathan Lai predicted that “next-generation games will be bigger than anything we’ve seen yet,” eventually reaching “Facebook scale.” This month, when we asked 17 VCs how this era would impact consumer startups, gaming was one of the top verticals they named.

We wanted to learn more about how the venture community thinks about the future of this sector, so we asked five experienced gaming investors about where they do — and don’t — see new opportunities within this trend:

Below are their responses, edited for space and clarity. We’ll follow up with surveys on other gaming categories in the next couple of weeks.

And if you’re interested in understanding the challenges for gaming companies aiming to become next-generation social platforms, be sure to read my eight-part series on virtual worlds.

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Checkly raises $2.25M seed round for its monitoring and testing platform

Checkly, a Berlin-based startup that is developing a monitoring and testing platform for DevOps teams, today announced that it has raised a $2.25 million seed round led by Accel. A number of angel investors, including Instana CEO Mirko Novakovic, Zeit CEO Guillermo Rauch and former Twilio CTO Ott Kaukver, also participated in this round.

The company’s SaaS platform allows developers to monitor their API endpoints and web apps — and it obviously alerts you when something goes awry. The transaction monitoring tool makes it easy to regularly test interactions with front-end websites without having to actually write any code. The test software is based on Google’s open-source Puppeteer framework and to build its commercial platform, Checkly also developed Puppeteer Recorder for creating these end-to-end testing scripts in a low-code tool that developers access through a Chrome extension.

The team believes that it’s the combination of end-to-end testing and active monitoring, as well as its focus on modern DevOps teams, that makes Checkly stand out in what is already a pretty crowded market for monitoring tools.

“As a customer in the monitoring market, I thought it had long been stuck in the 90s and I needed a tool that could support teams in JavaScript and work for all the different roles within a DevOps team. I set out to build it, quickly realizing that testing was equally important to address,” said Tim Nolet, who founded the company in 2018. “At Checkly, we’ve created a market-defining tool that our customers have been demanding, and we’ve already seen strong traction through word of mouth. We’re delighted to partner with Accel on building out our vision to become the active reliability platform for DevOps teams.”

Nolet’s co-founders are Hannes Lenke, who founded TestObject (which was later acquired by Sauce Labs), and Timo Euteneuer, who was previously Director Sales EMEA at Sauce Labs.

Tthe company says that it currently has about 125 paying customers who run about 1 million checks per day on its platform. Pricing for its services starts at $7 per month for individual developers, with plans for small teams starting at $29 per month.

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SkyCell raises $62M for smart containers and analytics to transport pharmaceuticals

While human travel has become severely restricted in recent months, the movement of goods has remained a constant priority — and in some cases, has become even more urgent. Today, a startup out of Switzerland that builds hardware and operates a logistics network designed to transport one item in particular — pharmaceuticals — is announcing a significant round to fuel its growth.

SkyCell — a designer of “smart containers” powered by software to maintain constant conditions for drugs that need to be kept at strict temperatures, humidity levels, and levels of vibration, which are in turn used to transport pharmaceuticals around the globe on behalf of drug companies — is today announcing. that it has raised $62 million in growth funding.

This latest round is being led by healthcare investor MVM Partners, with participation also from family offices, a Swiss insurance company that declined to be named, as well as previous investors the Swiss Entrepreneurs Fund (managed by Credit Suisse and UBS), and the BCGE Bank’s growth fund.

The company was founded in 2012 Switzerland when Richard Ettl and Nico Ros were tasked to design a storage facility for one of the big Swiss pharma giants. The exec charged with overseeing the project brainstormed that the work they were putting in could potentially be applied to transportation containers, and thus SkyCell was born.

Today, Ettl (who is the CEO, while Ros is the CTO), said in an interview that the company now works with eight of the world’s biggest pharmaceutical companies and has been in validation trials with a further seven. These use SkyCell’s network of some 22,000 air freight pallets to move their products around the world.

The new capital will be used to expand that reach further, specifically in the U.S. and Asia, and to double its fleet to become the biggest pharmaceutical transportation company globally. With 30 of the 50 biggest-selling drugs in the world being temperature sensitive (and some generics for one of the biggest-selling, the arthritis medication Humira, now also coming out), this makes for a huge opportunity.

And unsurprisingly, several of SkyCell’s customers are working on COVID-19 medications, Ettl said, either to help ease symptoms or potentially to vaccinate or eradicate the virus, and so it’s standing at the ready to play a role in getting drugs to where they need to be.

“We are well positioned in case there is a vaccine developed. Out of the six pharma companies developing these right now, four of them are our customers, so there is a high likelihood we would transport something,” Ettl said.

For now, he said SkyCell has been involved in helping to transport “supportive” medications related to the outbreak, such as flu shots to make sure people are not falling ill with other viral infections at the same time.

SkyCell is not disclosing its valuation but we understand that it’s in the many hundreds of millions of dollars. The company had raised some $36 million in equity and debt before this, bringing the total outside funding now to $98 million.

In a market that’s estimated to be worth some $2.8 billion annually and growing at a rate of between 15% and 20% each year, there are a number of freight businesses that focus on the transportation of pharmaceuticals. They include not only freight companies but airlines themselves, which often buy in containers from third parties. (And for some more context, one of its competitors, Envirotainer, was acquired for over $1 billion in 2918; while another, CSafe, has raised significantly more funding.)

But there was virtually no innovation in the market, and most pharmaceutical companies factored in failure rates of between 4% and 12% depending on where the drugs were headed.

One key differentiator with SkyCell has been its containers, which are able to withstand temperatures as high as 60 degrees Celsius or as low as negative 10 degrees Celsius, and have tracking on them to better monitor their movements from A to B.

These came to the market at a time when incumbents were only able to (and some still are only able to) guarantee insulation for temperatures as high as 40 degrees, which was not as pressing an issue in the past as it is today, in part because of rising temperatures around the globe, and in part because of the growing sophistication of pharmaceuticals.

“We’ve found that the number of days where [one has to consider] temperature extremes has been going up,” Ettl said. “Last year, we had 30 days where it was warmer than 40 degrees Celsius across our network of countries.”

On top of the containers themselves, SkyCell has built a software platform that taps into the kind of big data analytics that are now part and parcel of how modern companies in the logistics industry work today, in order to optimise movement and best routing for packages.

The conditions it considers include not only the obvious ones around temperature, humidity and vibration, but distance and time of travel, as well as overall carbon emissions. SkyCell claims that its failure rate comes out at less than 0.1%, with CO2 emissions reduced by almost half on a typical shipment.

Together, the hardware and software are covered by some 100 patents, the company says.

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Shopify launches Shop, a new mobile app

While Shopify is best-known for powering the online stores of more than 1 million businesses, the company is launching a consumer shopping app of its own today, simply called Shop.

The app is actually an update and rebrand of Arrive, an app for tracking packages from Shopify merchants and other retailers, which the company says has been used by 16 million consumers already.

Shop includes those same package tracking capabilities, but it also allows consumers to browse a feed of recommended products, learn more about each brand and make purchases using the one-click Shop Pay checkout process.

Carl Rivera, the general manager of Shop, told me that the app is a response to a broader shift — not just from desktop to mobile commerce, but also from mobile web to native mobile apps. The challenge, he suggested, is that most of us only download and shop from a handful of native apps, so it can be hard for an independent brand to launch an app of their own.

“What we want to do with Shop is give them a place to call their own,” Rivera said.

Shopify Shop overview

Image Credits: Shop

Shop provides customized product recommendations to each shopper, but Rivera noted that these recommendations all come from brands that you’ve already shown an interested in, either by purchasing a product from their Shopify store or by following their profiles in the app.

He contrasted this with product recommendations on other online stores, which he said offer “a feed of products from brands you don’t know, brands you don’t care about — most these platforms are driven by advertising.” Shop, Rivera said, will not include any ads, and it will be available for free to both shoppers and brands.

He added that he’s been working on Shop “basically since I came on-board” in late 2018. However, the current COVID-19 pandemic and resulting economic crisis prompted his team (and Shopify at large) to ask “What are the things we can today to best support merchants?”

One of their answers: a feature that allows shoppers to browse local merchants, see which ones currently support delivery and in-store purchase, then make purchases to support them.

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Qoala raises $13.5M to grow its insurance platform in Indonesia

Online lending firms might be beginning to feel the heat of the coronavirus pandemic in Southeast Asia, but investors’ faith in digital insurance startups remains unflinching in the region.

Jakarta-based Qoala has raised $13.5 million in its Series A financing round, the one-year-old startup said Tuesday. Centauri Fund, a joint venture between funds from South Korea’s Kookmin Bank and Telkom Indonesia, led the round.

Sequoia India, Flourish Ventures, Kookmin Bank Investments, Mirae Asset Venture Investment, Mirae Asset Sekuritas and existing investors MassMutual Ventures Southeast Asia, MDI Ventures, SeedPlus and Bank Central Asia’s Central Capital Ventura participated in the round, which pushes the startup’s to-date raise to $15 million.

Qoala works with leading insurers including AXA Mandiri, Tokio Marine, Great Eastern to offer customers cover against phone display damage, e-commerce logistics and hotel-quality checks. The startup says it offers personalized products to customers and eases the burden while making claims by allowing them to upload pictures.

The startup maintains partnership with several e-commerce firms including Grabkios, JD.ID, Shopee and Tokopedia and hotel and travel booking firms PegiPegi and RedBus.

It uses machine learning to detect fraud claims. It’s a win-win scenario for customers, who can make claims easily and have more affordable and sachet insurance products to buy, and for insurers, who can reach more customers.

Qoala processes more than 2 million policies each month, up from 7,000 in March last year. The startup said it is working on insurance products to cover health and peer-to-peer categories. The startup, which employs about 150 people currently, plans to double its headcount in a year.

“As a relatively new entrant in the space we are delighted to partner with leading global investors whose tremendous thought leadership as well as operational experience will allow us to maintain our innovative edge. This truly demonstrates the ecosystem’s belief in what Qoala is trying to achieve — humanizing insurance and making it accessible and affordable to all,” said Harshet Lunani, founder and chief executive of Qoala, in a statement.

Kenneth Li, managing partner at Centauri Fund, said Qoala’s multi-channel approach has the potential to unlock Indonesia’s untapped insurance industry.

“Our thesis identified that Indonesia has a considerably low gross written premium (GWP) to GDP ratio in comparison to other emerging countries, coupled with the large growing middle class in need of more security in their financial planning which allows immense potential for the insurance sector to take off in Indonesia through innovative propositions,” he added.

According to one estimate (PDF), Southeast Asia’s digital insurance market is currently valued at $2 billion and is expected to grow to $8 billion by 2025. Last week, Singapore-based Igloo extended its Series A financing round to add $8.2 million to it.

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A full-time VC & part-time ER doctor shares his thoughts on COVID-19

An emergency room physician for the past 12 years, Dr. Robert Mittendorff joined Norwest Venture Partners eight years ago as a healthcare investor; the firm invests in a number of healthcare startups, including Talkspace, which raised a $50 million Series D last year, and TigerConnect.

As the COVID-19 pandemic spreads, Mittendorff is spending his weekdays with portfolio companies and weekends working with Kaiser Permanente in San Francisco. While he notes that his medical colleagues are “bearing the brunt” of the pandemic by working full time, we wanted to hear from someone who has a foot in both the investing and the healthcare world right now.

In this interview, he discusses what he’s learned from both roles, how it has influenced his healthcare investments, and offers his predictions regarding which companies will fare the best in the future.

This interview has been edited for length and clarity.

TechCrunch: How did you get to where you are today?

Dr. Robert Mittendorff: So, my journey to being a venture capitalist at Norwest and investing in healthcare companies as well as an emergency physician was really a parallel set of paths that overlapped and that cross every once in a while and now usually on a daily basis.

I started off life as a biomedical engineer really focused on wanting to be on the side of innovation and on the development of technologies to help human health. I knew early on that I wanted to be on the business side [of that], but it was important for me to understand and really be deeply in touch with what it was like to be a provider.

The journey started out going to engineering school, medical school, and then business school in the middle of medical school. I trained at Stanford, which really exposed me to county hospitals, which are probably going to be the more challenging situations as the weeks go on here, and then to Kaiser Permanente. And then, of course, Stanford, I was exposed to San Francisco General and then the Santa Clara Valley Hospital. I always practice part-time following up so it’s been 12 years as an attending, practicing part-time as an emergency physician.

In the venture space I saw an opportunity to really help select entrepreneurs and markets to grow them to a higher impact state.

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Oriente raises $50 million to continue building its infrastructure for digital financial services

Oriente, a Hong Kong-based startup that develops tech infrastructure for digital credit and other online financial services, has raised $50 million for its ongoing Series B round. The funding was led by Peter Lee, co-chairman of Henderson Land, one of Hong Kong’s largest property developers, with participation from investors including website development platform Wix.com.

Launched in 2017 by Geoff Prentice (one of Skype’s co-founders), Hubert Tai and Lawrence Chu, Oriente focuses on markets that are underserved by traditional financial institutions. The new funding will be used for growth in Oriente’s existing markets, the Philippines and Indonesia, and expansion into new countries, including Vietnam.

It will also be used to continue building Oriente’s technology, which uses big data analytics to help merchants increase sales conversions and lower risk. Oriente has now raised more than $160 million in equity and debt, including a $105 million round in November 2018.

While many large tech companies, including Grab, Google, Facebook, Amazon, Uber, Apple and Samsung, are looking at digital payments and other online financial services, they need the tech infrastructure to do so, and partners that can also help them handle regulations in different markets.

Oriente doesn’t compete with payment providers. Instead, it is “innovating credit as a service,” Prentice told TechCrunch, by building technology that allows offline and online merchants to launch digital credit solutions quickly.

Oriente “is the only company that is focusing on building an end-to-end digital financial services infrastructure,” he added, with services created for consumers, online and offline merchants, and enterprise clients.

For consumers, the startup currently offers two apps, Cashalo in the Philippines and Finmas in Indonesia, which it says has a combined 5 million users and more than 1,000 merchants. Services include cash loans, online credit and working capital for small to medium-sized enterprises.

Oriente says that in 2019, it saw a 700% year-over-year growth in transactions and served more than 4 million new users, while merchant partners had a more than 20% increase in sales volume.

Over the next few months, Oriente plans to expand its Pay Later digital credit feature and launch new growth capital solutions for small businesses that need financing. Oriente also has several partnerships in the works to expand its enterprise solutions for larger businesses and corporations.

In Vietnam, Oriente is currently beta testing a consumer platform similar to Cashalo and Finmas. It will offer online credit and financing, as well as other services in partnership with local companies.

Oriente has also started focusing on how to serve businesses during the COVID-19 pandemic, since many merchants are coping with revenue declines, loss of users and cash flow issues.

“Over the past few weeks, we’ve reprioritized our corporate strategy to focus on the top opportunities within each market. We have also taken various steps to rebuild our organizations for optimized operational and financial efficiency in line with current and forecasted market conditions and our more focused strategy,” Prentice said.

“Our aim is not only to mitigate anticipated headwinds on liquidity but to demonstrate that our business has the potential to overcome and outperform the market in a recession—unlocking value for all stakeholders for years to come.”

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