Limited Warranty Policy

What is covered by this limited hardware warranty?

This limited hardware warranty covers defects in materials and workmanship in your — our end-user customer’s — Custom built, new, or refurbished computer.

What is not covered by this limited hardware warranty?

This limited hardware warranty does not cover:

Software, including the operating system, third-party software, or the reloading of software.

Peripherals / Accessories, including an external hard drive, monitor, keyboard, mouse, printer, scanner, speakers, cameras, microphones, wireless router, cable modem or DSL modem.

Problems that result from:

  • External causes such as accident, abuse, misuse, environmental factors or problems with electrical power
  • Servicing not authorized by 1010Computers
  • Usage that is not in accordance with product instructions
  • Failure to follow the product instructions or failure to perform preventive maintenance
  • Use of accessories, parts, or components not supplied by 1010Computers
  • Spyware, viruses, Trojan horses or other malicious software.
  • Products with missing or altered serial numbers
  • Products for which 1010Computers has not received payment
  • Normal wear and tear
  • Prevention of access due to passwords or other installed security options

Improper or incorrectly performed maintenance or repair voids this warranty.

What will 1010Computers do?

1010Computers or its authorized representative will repair any 1010Computers built computer hardware products returned to us that prove to be defective in materials or workmanship.  This warranty also applies to refurbished hardware sold my 1010Computers. If 1010Computers or its authorized representative is not able to repair the product, it may be replaced with a comparable product that is new or refurbished.

If we determine that the problem is not covered under this warranty, we will notify you and inform you of service alternatives that are available to you on a fee basis.

NOTE: Before you bring the product(s) to us, make sure to back up the data on the hard drive(s) and any other storage device(s) in the product(s). Remove any confidential, proprietary, or personal information and removable media such as floppy disks, CDs, or PC Cards. We are not responsible for any of your confidential, proprietary, or personal information; lost or corrupted data; or damaged or lost removable media.

What do I do if I need warranty service?

Please bring the computer into any of our authorized 1010Computers locations. Warrantied item are to be delivered to the office/store for repair.  Additional charges my be incurred if a pick up is required.  Please note all warranties require the original purchase receipt.  

How will you fix my product?

We use new and refurbished parts made by various manufacturers in performing warranty repairs and in building replacement parts and systems. Refurbished parts and systems are parts or systems that have been returned to 1010Computers, some of which were never used by a customer. All parts and systems are inspected and tested for quality. Replacement parts and systems are covered for the remaining period of the limited hardware warranty for the product you bought. 1010Computers owns all parts removed from repaired products.

How long does this limited hardware warranty last?

The limited hardware and labor warranty on all 1010Computer products begins on the date of the receipt, or delivery date (which ever is applicable first). The warranty period is not extended if we repair or replace a warranted product or any parts. 1010Computers may change the availability of limited hardware warranties, at its discretion, but any changes will not be retroactive.  All warranties are understood to be a 30-calandar day warranty, unless specified otherwise on the packing slip, invoice, work order form, repair form, quote, email, or receipt

May I transfer the limited hardware warranty?

Limited hardware warranties on all devices systems are not transferable.

Warranties

THE LIMITED WARRANTES APPLICABLE TO THE 1010COMPUTER’S BUILT COMPUTER CAN BE FOUND AT http://www.1010computers.com/home/limited-warranty-policy/

THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE (OR JURISDICTION TO JURISDICTION). 1010COMPUTERS, LLC. RESPONSIBILITY FOR MALFUNCTIONS AND DEFECTS IN HARDWARE IS LIMITED TO REPAIR AND REPLACEMENT AS SET FORTH IN THIS WARRANTY STATEMENT. ALL EXPRESS AND IMPLIED WARRANTIES FOR THE PRODUCT, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES AND CONDITIONS OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ARE LIMITED IN TIME TO THE TERM OF THE LIMITED WARRANTY PERIOD REFLECTED ON YOUR PACKING SLIP OR INVOICE. NO WARRANTIES, WHETHER EXPRESS OR IMPLIED, WILL APPLY AFTER THE LIMITED WARRANTY PERIOD HAS EXPIRED. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG AN IMPLIED WARRANTY LASTS, SO THIS LIMITATION MAY NOT APPLY TO YOU.

WE DO NOT ACCEPT LIABILITY BEYOND THE REMEDIES PROVIDED FOR IN THIS LIMITED HARDWARE WARRANTY OR FOR CONSEQUENTIAL OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, ANY LIABILITY FOR THIRD-PARTY CLAIMS AGAINST YOU FOR DAMAGES, FOR PRODUCTS NOT BEING AVAILABLE FOR USE, OR FOR LOST DATA OR LOST SOFTWARE. OUR LIABILITY WILL BE NO MORE THAN THE AMOUNT YOU PAID FOR THE PRODUCT THAT IS THE SUBJECT OF A CLAIM. THIS IS THE MAXIMUM AMOUNT FOR WHICH WE ARE RESPONSIBLE.

SOME STATES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION OR EXCLUSION MAY NOT APPLY TO YOU.

LAST MODIFIED January 2014.