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‘SmartLens’ app created by a high schooler is a step towards all-purpose visual search

A couple of years ago I was eagerly expectant of an app that would identify anything you pointed it at. Turns out the problem was much harder than anyone expected — but that didn’t stop high school senior Michael Royzen from trying. His app, SmartLens, attempts to solve the problem of seeing something and wanting to identify and learn more about it — with mixed success, to be sure, but it’s something I don’t mind having in my pocket.

Royzen reached out to me a while back and I was curious — as well as skeptical — about the idea that where the likes of Google and Apple have so far failed (or at least failed to release anything good), a high schooler working in his spare time would succeed. I met him at a coffee shop to see the app in action and was pleasantly surprised, but a little baffled.

The idea is simple, of course: You point your phone’s camera at something and the app attempts to identify it using an enormous but highly optimized classification agent trained on tens of millions of images. It connects to Wikipedia and Amazon to let you immediately learn more about what you’ve ID’ed, or buy it.

It recognizes more than 17,000 objects — things like different species of fruit and flower, landmarks, tools and so on. The app had little trouble telling an apple from a (weird-looking) mango, a banana from a plantain and even identified the pistachios I’d ordered as a snack. Later, in my own testing, I found it quite useful for identifying the plants springing up in my neighborhood: periwinkles, anemones, wood sorrel, it got them all, though not without the occasional hesitation.

The kicker is that this all happens offline — it’s not sending an image over the cell network or Wi-Fi to a server somewhere to be analyzed. It all happens on-device and within a second or two. Royzen scraped his own image database from various sources and trained up multiple convolutional neural networks using days of AWS EC2 compute time.

Then there are far more than that number in products that it recognizes by reading the text of the item and querying the Amazon database. It ID’ed books, a bottle of pills and other packaged goods almost instantly, providing links to buy them. Wikipedia links pop up if you’re online as well, though a considerable amount of basic descriptions are kept on the device.

On that note, it must be said that SmartLens is a more than 500-megabyte download. Royzen’s model is huge, since it must keep all the recognition data and offline content right there on the phone. This is a much different approach to the problem than Amazon’s own product recognition engine on the Fire Phone (RIP) or Google Goggles (RIP) or the scan feature in Google Photos (which was pretty useless for things SmartLens reliably did in half a second).

“With the several past generations of smartphones containing desktop-class processors and the advent of native machine learning APIs that can harness them (and GPUs), the hardware exists for a blazing-fast visual search engine,” Royzen wrote in an email. But none of the large companies you would expect to create one has done so. Why?

The app size and toll on the processor is one thing, for sure, but the edge and on-device processing is where all this stuff will go eventually — Royzen is just getting an early start. The likely truth is twofold: it’s hard to make money and the quality of the search isn’t high enough.

It must be said at this point that SmartLens, while smart, is far from infallible. Its suggestions for what an item might be are almost always hilariously wrong for a moment before arriving at, as it often does, the correct answer.

It identified one book I had as “White Whale,” and no, it wasn’t Moby Dick. An actual whale paperweight it decided was a trowel. Many items briefly flashed guesses of “Human being” or “Product design” before getting to a guess with higher confidence. One flowering bush it identified as four or five different plants — including, of course, Human Being. My monitor was a “computer display,” “liquid crystal display,” “computer monitor,” “computer,” “computer screen,” “display device” and more. Game controllers were all “control.” A spatula was a wooden spoon (close enough), with the inexplicable subheading “booby prize.” What?!

This level of performance (and weirdness in general, however entertaining) wouldn’t be tolerated in a standalone product released by Google or Apple. Google Lens was slow and bad, but it’s just an optional feature in a working, useful app. If it put out a visual search app that identified flowers as people, the company would never hear the end of it.

And the other side of it is the monetization aspect. Although it’s theoretically convenient to be able to snap a picture of a book your friend has and instantly order it, it isn’t so much more convenient than taking a picture and searching for it later, or just typing the first few words into Google or Amazon, which will do the rest for you.

Meanwhile for the user there is still confusion. What can it identify? What can’t it identify? What do I need it to identify? It’s meant to ID many things, from dog breeds and storefronts, but it likely won’t identify, for example, a cool Bluetooth speaker or mechanical watch your friend has, or the creator of a painting at a local gallery (some paintings are recognized, though). As I used it I felt like I was only ever going to use it for a handful of tasks in which it had proven itself, like identifying flowers, but would be hesitant to try it on many other things when I might just be frustrated by some unknown incapability or unreliability.

And yet the idea that in the very near future there will not be something just like SmartLens is ridiculous to me. It seems so clearly something we will all take for granted in a few years. And it’ll be on-device, no need to upload your image to a server somewhere to be analyzed on your behalf.

Royzen’s app has its issues, but it works very well in many circumstances and has obvious utility. The idea that you could point your phone at the restaurant you’re across the street from and see Yelp reviews two seconds later — no need to open up a map or type in an address or name — is an extremely natural expansion of existing search paradigms.

“Visual search is still a niche, but my goal is to give people the taste of a future where one app can deliver useful information about anything around them — today,” wrote Royzen. “Still, it’s inevitable that big companies will launch their competing offerings eventually. My strategy is to beat them to market as the first universal visual search app and amass as many users as possible so I can stay ahead (or be acquired).”

My biggest gripe of all, however, is not the functionality of the app, but in how Royzen has decided to monetize it. Users can download it for free but upon opening it are immediately prompted to sign up for a $2/month subscription — before they can even see whether the app works or not. If I didn’t already know what the app did and didn’t do, I would delete it without a second thought upon seeing that dialog, and even knowing what I do, I’m not likely to pay in perpetuity for it.

A one-time fee to activate the app would be more than reasonable, and there’s always the option of referral codes for those Amazon purchases. But demanding rent from users who haven’t even tested the product is a non-starter. I’ve told Royzen my concerns and I hope he reconsiders.

It would also be nice to scan images you’ve already taken, or save images associated with searches. UI improvements like a confidence indicator or some kind of feedback to let you know it’s still working on identification would be nice as well — features that are at least theoretically on the way.

In the end I’m impressed with Royzen’s efforts — when I take a step back it’s amazing to me that it’s possible for a single person, let alone one in high school, to put together an app capable of completing such sophisticated computer vision tasks. It’s the kind of (over-) ambitious app-building one expects to come out of a big, playful company like the Google of a decade ago. This may be more of a curiosity than a tool right now, but so were the first text-based search engines.

SmartLens is in the App Store now — give it a shot.

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Snapchat scrambles to fix failed redesign, moves Stories to Discover

Snapchat’s redesign was a disaster. It cratered ad views and revenue and led Snapchat’s user count to actually shrink in March. That’s why CEO Evan Spiegel just announced a big reversal of the redesign’s worst part:

We learned that combining watching Stories and communicating with friends into the same place made it harder to optimize for both competing behaviors. We are currently rolling out an update to address this by sorting communication by recency and moving Stories from friends to the right side of the application, while maintaining the structural changes we have made around separating friends from creators and sorting friends’ Stories by relationships.

Spiegel relayed that user behavior on iOS is starting to stabilize, but “performance regressions” on Android related to the redesign have contributed to the app’s overall growth troubles.

Snap had previously tested this change, and also tried creating separate tabs for Chat and chronologically sorted Stories inside the Friends section on the left side of the app. Below you can see the new version of Discover, which shows preview tiles of friends’ Stories up top, sorted by who you interact with most. It’s reminiscent of Instagram Stories, which also uses a horizontal scrolling row of Stories.

I think this design is still a mess. It takes Snapchat’s pioneering Stories product and buries it amongst all the professional content inside Discover. Essentially, Snapchat has taken its redesign philosophy too far. Originally it pulled brands and social media stars out of the Stories list and put them in Discover because it didn’t want your friends’ Stories to have to compete with the pros. But now those Stories and the pro content are all crammed into one screen.

What Snap needs to do is create tabs for relevancy sorted Stories and chronologically sorted messages in the friends side of the app, and keep all professional content in the Discover section, but with the option to subscribe to your favorite creators to move them over to the Friends’ story lists.

Spiegel says he expects users metrics to stabilize as people get used to the redesign. But Snapchat doesn’t have time to be patient. Its losses are mounting and the growth of WhatsApp Status is explosive. That Facebook-owned Stories clone now has 450 million daily users. Snapchat needs to stuff its pride and philosophy and drill down into what users actually want. Spiegel has always gone by his gut, but this awful earnings report should give him indigestion.

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WhatsApp’s stories hit 450M users, stealing the globe from Snapchat

Snapchat neglected the international market in its early years, and now WhatsApp has snatched that growth opportunity. WhatsApp’s clone of Snapchat Stories, WhatsApp Status, now has 450 million daily active users. That’s compared to just 191 million daily users on all of Snapchat as of today’s disastrous Q1 Snap Inc earnings call. Theupdate from today’s F8 conference comes after Facebook said WhatsApp Status and Instagram Stories had 300 million daily users as of November.

WhatsApp is getting stickers

Group video calling is coming to WhatsApp

Rather than rest on its laurels, WhatsApp just announced stickers and Group Video calling to make the lean communications utility more fun. Users already spend 2 billion minutes per day on WhatsApp video and audio calls. But in the coming months, they’ll be able to have at least four people on a single split-screen video call, and possibly more. And rather than just chat with text, in the coming months you’ll be able to send stickers inside WhatsApp. Third-party sticker packs will also be available, so developers can contribute illustrations to help people chat visually.

Meanwhile, on the serious side, WhatsApp is inching toward monetization. It now has 3 million companies on its new WhatsApp For Business app. While it’s a free product currently, WhatsApp has said it plans to charge big brands like airlines, banks and mobile carriers for bonus features that will help them do commerce and customer support on the app. With strong traction already, it seems like Facebook will be able to squeeze a solid new revenue stream out of Facebook when it’s ready.

With all the talk of election interference on Facebook and Instagram, WhatsApp was the company’s feel-good story for today’s F8 conference. The division’s director Mubarik Imam said that if she could work for any company for free, she would have picked WhatsApp. Facebook needs as much positive PR as it can get right now amidst all its scandals, and WhatsApp might be its ticket.

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Goldman Sachs CFO Martin Chavez and Roblox CEO David Baszucki to hit up Disrupt SF

We’ve already got a star-studded lineup prepped to speak at Disrupt SF, running September 5 to September 7. So far, we’ve announced appearances by Sophia Amoruso, Carbon’s Dr. Joseph DeSimone, Adidas’ Eric Liedtke, Ripple’s Brad Garlinghouse, Michael Arrington, and Drew Houston.

But given that today is the last day to purchase early bird tickets, we thought we’d let slip a couple more stellar speakers joining the agenda.

We’re thrilled to announce that Roblox CEO and cofounder David Baszucki and Goldman Sachs CFO Martin Chavez will be joining us on the Disrupt SF stage. (Not together, to be clear.)

David Baszucki – Roblox

Back in 2006, Roblox started out as an interactive physics program, giving people the opportunity to test out their own physics experiments in a virtual setting, from testing out pulley systems to simulating a car crash.

In the time since, Roblox has managed to turn physics into a gaming sensation for young people.

The massively multiplayer online game has overtaken Minecraft and is wildly popular with the pre-teen crowd. In fact, the company recently announced that it has hit 60 million monthly users, spending more than 780 million hours on the platform.

Roblox lets users build their avatars and almost anything else using their imagination, sort of replacing the LEGO of older generations. But because those users tend to skew young, Roblox has made safety a priority, implementing a number of parental controls, with moderators scanning all communication between users, ensuring that a young person doesn’t give out any personal identifying information.

The company has raised nearly $100 million from investors like Index Venture Partners, First Round Capital, Altos Ventures, and Meritech Capital Partners. Roblox also recently signed a deal with HarperCollins to grant them the publishing rights for Roblox, marking the beginning of Roblox’s existence in the physical world.

Plus, Roblox has established itself on YouTube as well as with merchandise, which is an increasingly important part of successfully running a game studio.

We’re absolutely psyched to have David Baszucki join us on stage to talk about the company’s meteoric rise.

Martin Chavez – Goldman Sachs

Many don’t think of Goldman Sachs as a technology company. But those people would be wrong.

Goldman Sachs CEO Lloyd Blankfein has said many a time that the firm is a technology company, and has gone on to state that Goldman Sachs employs more engineers than companies like Facebook and Twitter.

But Goldman Sachs is also a huge investor, with more than 600 investments according to CrunchBase. Some of those investments include WeWork China, Cadre, Dropbox, Uber, and Ring, which recently sold to Amazon for more than $1 billion, according to reports.

Trust us, keeping a finger on the bleeding pulse of technology is exhausting. But Goldman Sachs CFO Martin Chavez, who has a long history in the technology sector, is keeping up with the Joneses.

Before serving as the CFO, Chavez was the Chief Information Officer at Goldman Sachs and led the technology division. He’s also a serial founder, cofounding and serving as CTO of Quorum Software Systems from 1989 to 1993, as well as cofounding Kiodex, where he served as Chairman and CEO until 2004.

We’re excited to pick Chavez’s brain on how fintech might evolve over the next five years and what role Goldman Sachs might play in that evolution, especially given the rise of cryptocurrencies and the blockchain.

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Workplace, Facebook’s enterprise version, now has 52 SaaS apps and bots, opens up for more integrations

Workplace, the more secure, closed enterprise version of Facebook that competes against the likes of Slack, Microsoft Teams and Hipchat as a platform for employees to communicate and work on things together, says that it today has tens of thousands of organisations using its platform.

Now to pick up more, and to bring more of customers into the paid premium tier of Workplace, Facebook is announcing a couple of new developments at F8.

First, it’s expanding the premium tier of the service with several more integrations — apps that it says have been the most requested by the “tens of thousands” of organizations using Workplace — including Jira, Sharepoint, and SurveyMonkey, bringing the total now to just over 50. And second, Facebook is now taking applications for app developers who want to integrate with the platform.

The latter is a significant shift: up to now, Facebook had been handpicking third-party integrations itself.

The new apps that are being announced today roughly fall into three categories, as outlined by Facebook. Those that let users share information; those that let users get daily summaries; and those that let users speed up data entry and data queries by way of bots.

New integrations for JIRA, Cornerstone OnDemand and Medallia allow users to bring in previews of content from these apps so that they can discuss them in Workplace. Users of Sharepoint from Microsoft can now also share folders from that into Workplace groups.

Meanwhile, users of SurveyMonkey, Hubspot, Marketo, Vonage and Zoom can get notifications from those apps to update on how campaigns and other work is running within those services.

Lastly, Workplace is now bringing bots into its platform to help manage queries from apps outside of it. A new integration with ADP for example will let employees start a chat with it to request a payslip, book and get updates on vacation time and more. Others that are launching bots for querying their apps include AdobeSign, Kronos, Smartsheet and Workday.

The bigger idea behind today’s app expansion, and opening up the platform to more users, is to continue to expand the usefulness of Workplace.

It’s been a fairly methodical journey, the antithesis of “move fast and break things,” Facebook’s (sometimes notorious) mantra.

When the service made its official debut in closed beta back in January 2015 (when it was called Facebook at Work), it was little more than a basic version of Facebook that could be used in a more closed environment, a little like a closed Facebook Group.

It rebranded to Workplace when it officially left its closed beta in October 2016, but that was nearly two years later.

The subsequent addition of apps and features like chat (which came a year after that) have also been very gradual. Even today, there is a big gulf between the 50 or so apps that you can use with Workplace and the 1,400+ that are available on a platform like Slack.

Julien Codorniou, who leads the Workplace effort at Facebook, describes the company’s slower approach to adding apps and features as very intentional.

“We don’t need 1,000 apps on Workplace,” he said. “Our customers ask for an application like Sharepoint or Jira. We wanted to keep the integrations meaningful, and to keep them beautiful in the news feed.”

In 2017 Workplace snapped up retail giant Walmart as a customer, and in a way that deal is indicative of how Workplace has positioned itself as a product.

Facebook is targeting businesses that have a mix of employees that range from those who sit at desks to those who never sit at a desk. And as a result, it wants to keep the number of apps and IT noise low to avoid putting off those users.

“We try to connect people who have never had access to software as a service by making products like ServiceNow easy to use,” Codorniou said.

So there is a common touch, but it only goes so far.

Ultimately, the full set of app integrations is only available for those users who are on the premium tier of the product. Pricing is $3 per active user, per month up to 5,000 users. More users are negotiated with Facebook. Those who are standard users get a much more limited range of apps, including Box, OneDrive and Dropbox and RSS. Codorniou would not comment on whether Facebook had plans to add more apps into the free tier.

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Facebook and Instagram Stories open to sharing from other apps

Facebook is recruiting help to make its Stories more interesting than Snapchat’s. Starting with Spotify, SoundCloud and GoPro, third-party apps can now let their users share to Facebook Stories and Instagram Stories. Rather than screenshotting, users will be able to hit a button to share a photo or video of a playlist, song or mini-movie from another app into Facebook or Instagram’s Stories camera, where they can embellish it with effects and post it to their friends. GoPro’s integration actually lets you edit your movies inside Facebook’s apps, while you can immediately start listening to songs shared from Spotify and SoundCloud.

Facebook’s CPO Chris Cox announced the feature at Facebook’s F8 conference, saying that he’s excited to see what developers build. Other launch partners include selfie editor Meitu, lipsyncing app Musically, Indian streaming music service Saavn and more.

While this new wing of the Facebook platform is opening to all developers, only approved partners that go through a review process like the three mentioned will have attribution watermarks added to the shares.

This platform move mirrors what Facebook did with its Open Graph launch 7 years ago at F8 2011. That let developers push stories about in-app activity to Facebook’s Ticker and News Feed. Eventually Facebook dropped the Ticker and phased out these Open Graph auto-shares in favor of explicit sharing, where the user is in full control. Facebook is taking this more cautious approach with Stories too, rather than make users worry their guilty pleasure listening or private imagery could be unknowingly shared to their Story.

The plan deviates significantly from Snapchat’s strategy, which has shunned third-party developers like music video-maker Mindie in the past. Now Snapchat lets developers create augmented reality lenses and geofilters that users can unlock, but the content creation happens in Snapchat’s app. Facebook hopes that by recruiting developers and getting them to build special content users can share to their Stories, it will avoid the feature growing stale from the same old selfies and sunsets.

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Facebook launches commerce ‘Analytics’ app

Facebook wants to prove it can earn businesses money, not just build their social media audience. This morning, just before its big F8 conference, a “Facebook Analytics” app for iOS and Android appeared in the app stores. It touts the ability to “stay on top of your growth, engagement, and conversion efforts on the go. Easily view key metrics and reports, check automated insights, and receive notifications when changes occur.”

As social marketing has matured, companies aren’t content just getting Likes, followers and reach. They want to sell stuff. Between storefronts on Facebook, marketing bots on Messenger, professional accounts and shopping tags on Instagram and the new WhatsApp For Business app, Facebook wants to offer tools to keep them loyal.

We’ll likely hear more about the Analytics app later today during the conference, and we’ve reached out for more info. The app complements Facebook’s Pages Manager and Ad Manger. But rather than just those surfaces, the Analytics app helps businesses track their apps, websites, bots and event source groups.

The Facebook Analytics app lets users create custom mobile views of their most important metrics like revenue, retention, demographics and active users. It ties into Facebook’s web Analytics suite to let you view funnels, cohorts and segments you’ve created there. Some businesses will also see automated insights, such as that you’ve experienced a period of higher sales, or that a certain demographic spends more time or money in your app.

If Facebook can boost confidence in the return on investment businesses get from its social network, it could convince them to invest more in ads, content and managing their presence there. Clients have largely stuck with Facebook through its recent scandals because there’s simply no place with more precise ways to reach customers. But as the app hits saturation in certain markets and user growth plateaus, Facebook must keep finding ways to squeeze more money out of each of them.

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Hustle rallies $30M for grassroots texting tool Republicans can’t use

Hustle 20X’d its annual revenue run rate in 15 months by denying clients that contradict its political views. It’s a curious, controversial, yet successful strategy for the startup whose app lets activists and marketers text thousands of potential supporters or customers one at a time. Compared to generic email blasts and robocalls, Hustle gets much higher conversion rates because people like connecting with a real human who can answer their follow-up questions.

The whole business is built around those relationships, so campaigns, non-profits, and enterprises have to believe in Hustle’s brand. That’s why CEO Roddy Lindsay tells me “We don’t sell to republican candidates or committees. What it’s allowed us to do is build trust with the Democratic party and progressive organizations. We don’t have to worry about celebrating our clients’ success and offending other clients.”

Hustle execs from left: COO Ysiad Ferreiras, CEO Roddy Lindsay, CTO Tyler Brock

Investors agree. Tempted by Hustle’s remarkable growth to well over a $10 million run rate and 85 million conversations started, Insight Venture Partners has led a $30 million Series B for the startup that’s joined by Google’s GV and Salesforce Ventures.

The round comes just 10 months after Hustle’s $8M Series A when it was only doing $3 million in revenue. Lindsay says he was impressed with Insight’s experience with communication utilities like Cvent and non-profit tools like Ministry Brands. Its managing director Hilary Gosher who specializes in growing sales teams will join Hustle’s board, which is a great fit since Hustle is hiring like crazy.

Humanizing The Call To Action

Founded in late 2014, Hustle’s app lets organizers write MadLibs-style text message scripts and import contact lists. Their staffers or volunteers send out the messages one by one, with the blanks automatically filled in to personalize the calls to action. Recipients can respond directly with the sender ready with answers to assuage their fears until they’re ready to donate, buy, attend, or help. Meanwhile, organizers can track their conversions, optimize scripts, and reallocate assignments so they can reach huge audiences with an empathetic touch.

The Hustle admin script editor

The app claims to be 77X faster than making phone calls and 5.5X more engaging than email, which has won Hustle clients like LiveNation’s concert empire, NYU, and the Sierra Club. Clients pay $0.30 per contact uploaded into Hustle, with discounts for bigger operations. Now at $41 million in total funding, Hustle plans to push further beyond its core political and non-profit markets and deeper into driving alumni donations for universities, sales for enterprises, and attendance for event promoters.

Hustle will be doing that without one of its three co-founders, Perry Rosenstein, who left at the end of 2017. [Disclosure: I know Lindsay from college and once worked on a short-lived social meetup app with Rosenstein called Signal.] Lindsay says Rosenstein’s “real excellence was about early stage activities and problems”. Indeed, in my experience he was more attuned to underlying product-market fit than the chores of scaling a business. “It was Perry’s decision, it was a departure we celebrated, and he’s still involved as an informal adviser to me and the company” Lindsay concluded.

Hustle is growing so fast, this recent photo is already missing a third of the team

Hustle has over 100 other employees in SF, NYC, and DC to pick up the torch, though. That’s up from just 12 employees at the start of 2017. And it’s perhaps one of the most diverse larger startups around. Lindsay says his company is 51 percent women, 48 percent people of color, and 21 percent LGBT. This inclusive culture attracts top diverse talent. “We see this as a key differentiator for us. It allows us to hire incredible people” Lindsay says. “It’s something we took seriously from day one and the results show.”

Partisan On Purpose

What started as a favored tool of the Bernie Sanders campaign has blossomed into a new method of communicating at scale. “We’re massively humanizing the way these organizations communicate” Lindsay said. “Humans really matter, no matter if what you care about is getting lots of people to come to events, vote, or renew a season ticket package. Having a relationship with another person can cut through the noise. That’s different than your interactions with bots or email marketing campaigns or things where it’s dehumanized.”

Lindsay felt the frustration of weak relationships when after leaving Facebook where he worked for six years as one of its first data scientists, he volunteered for Mark Zuckerberg’s Fwd.us immigration reform organization. Its email got just a 1 percent conversion rate. He linked up with Obama’s former Nevada new media director Rosenstein and CTO Tyler Brock to fix that with Hustle.

Working with Bernie aligned with the team’s political sentiments, but they were quickly faced with whether they wanted to fuel both sides of the aisle — which would mean delivering fringe conservative campaign messages they couldn’t stomach. Hustle still has no formal policy about declining Republican money, and a spokesperson said they point potential clients to TechCrunch’s previous article mentioning the stance. Meanwhile, Hustle is growing its for-profit client base to make shunning the GOP feel like less of a loss. Having Salesforce as a strategic investor also creates a bridge to a potential exit option.

Focusing on the left is working for now. Over 25 state Democratic parties are clients. Hustle sent 2.5 million messages and reached over 700,000 voters — 1 in 5 total — during the Alabama special election, helping Democrat Doug Jones win the Senate seat.

“Let’s build this great business for the Democratic party. Let’s let someone else take the Republicans” Lindsay explains. A stealth startup called OpnSesame is doing just that, Lindsay mentions. But he says “we don’t actually see them as competitive. We see them as potential allies that advocate for the power of p2p texting in getting everyone included in our democracy.” Instead, Lindsay sees the potential for Hustle to lose its sense of purpose and drive as it rapidly hires as its biggest threat.

Long-term, Hustle hopes to propel the right side of history by sticking to the left. Lindsay concludes, “You can really just put on your business hat and see this is a good choice.”

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ScienceLogic release gives IT view across entire stack

It’s tough being part of IT Ops these days. Your company could be operating across public and private clouds, and in many cases, an internal datacenter too. Meanwhile your developers are generating more code ever faster. ScienceLogic wants to help with it latest release, ScienceLogic SL1.

As company CEO Dave Link sees, we are seeing this vast confluence of technology influences coming together very quickly. He says the goal with this release is nothing less than a comprehensive, full-stack view of how an application is behaving, and how the different pieces that make up and connect to that application could be affecting its performance.

“Every CIO wants to know the health of their mission critical business services and only way to see that is to see through the entire stack,” Link said.

Part of the problem of course is the sheer volume of information. As that increases, it becomes nearly impossible for humans, even the most highly skilled among us, to keep up and understand what particular element may be causing an application to misbehave.  That problem is exacerbated further by the speed at which developers are generating new code.

Murali Nemani, CMO at ScienceLogic, says that’s where artificial intelligence and machine learning come into play. “Part of the problem is that if businesses are moving at machine speed in terms of their capability to innovate, the big challenge is how do you get operations to keep up with what developers are creating,” Nemani asked.

The machine learning aspect of the platform enables companies to begin automating solutions for some of the more common problems, while directing the more unusual ones to humans on the operations team. They rely on the AI tools produced by others, rather than trying to develop that part of the solution themselves. “If an application is performing poorly, we can diagnose which part is the problem child, then feed this information to AI/ML engines like Google TensorFlow or IBM Watson and see pattern recognition. That’s the way we achieve machine speed,” Nemani explained.

Link says they do this by looking at the problem holistically and giving operations a full view of the application to track down the problem behavior and fix it. “We look at all the layers when we think of a service view: security, systems, network, OS, infrastructure then the application layer (database and application tier). We then contextualize all of those elements into one service view, so [the customer has] the most efficient view of what’s happening in real time,” Link said.

The product being announced publicly today has been early Beta up to now and will be generally available on July 25th.

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RedHat’s CoreOS launches a new toolkit for managing Kubernetes applications

CoreOS, the Linux distribution and container management startup Red Hat acquired for $250 million earlier this year, today announced the Operator Framework, a new open source toolkit for managing Kubernetes clusters.

CoreOS first talked about operators in 2016. The general idea here is to encode the best practices for deploying and managing container-based applications as code. “The way we like to think of this is that the operators are basically a picture of the best employee you have,” Red Hat OpenShift product manager Rob Szumski told me. Ideally, the Operator Framework frees up the operations team from doing all the grunt work of managing applications and allows them to focus on higher-level tasks. And at the same time, it also removes the error-prone humans from the process since the operator will always follow the company rulebook.

“To make the most of Kubernetes, you need a set of cohesive APIs to extend in order to service and manage your applications that run on Kubernetes,” CoreOS CTO Brandon Philips explains in today’s announcement. “We consider Operators to be the runtime that manages this type of application on Kubernetes.”

As Szumski told me, the CoreOS team developed many of these best practices in building and managing its own Tectonic container platform (and from the community that uses it). Once written, the operators watch over the Kubernetes cluster and can handle upgrades, for example, and when things go awry, the can react to failures within milliseconds.

The overall Operator Framework consists of three pieces: an SDK for building, testing and packaging the actual operator, the Operator Lifecycle Manager for deploying the operator to a Kubernetes cluster and managing them, and the Operator Metering tool for metering Kubernetes users for enterprises that need to do chargebacks or that want to charge their customers based on usage.

The metering tool doesn’t quite seem to fit into the overall goal here, but as Szumski told me, it’s something a lot of businesses have been looking for and CoreOS actually argues that this is a first for Kubernetes.

Today’s CoreOS/Red Hat announcement only marks the start of a week that’ll likely see numerous other Kubernetes-related announcements. That’s because the Cloud Native Computing Foundation is its KubeCon developer conference in the next few days and virtually every company in the container ecosystem will attend the event and have some kind of announcements.

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