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While many celebrities try to invest in the world of tech, very few do so successfully. And no one has proved their worth as celebrity-turned-VC more than Ashton Kutcher .
That’s why we’re absolutely thrilled to host Ashton Kutcher and Sound Ventures partner Effie Epstein at TC Disrupt SF in September.
Kutcher first got into investing in 2011 with the launch of A-Grade Investments. The firm invested in big-name companies like DuoLingo, FlexPort, ProductHunt, Airbnb, and Uber. In 2014, Kutcher, alongside his longtime friend and partner Guy Oseary, started a new VC firm called Sound Ventures.
Since launch, Sound Ventures has made 53 investments and led six rounds of financing, with portfolio companies including Gusto, Vicarious, Robinhood, Lemonade, and Acorns.
And in 2017, Sound made another investment in the form of Effie Epstein. The firm brought on Epstein as managing partner and COO, with Kutcher telling TechCrunch: “Effie has a deep understanding of business and fiduciary responsibilities. She also has a multidisciplinary background which makes her a home run for venture. The bottom line is she is someone I want to work for.”
Before joining Sound, Epstein led global strategy at Marsh & McLennan subsidiary Marsh. Prior to Marsh, she served as SVP of planning and head of Investor Relations at iHeartMedia, and before that she worked in business development at Clear. Epstein also worked in investment banking in the energy sector and has an MBA from Harvard Business School.
In other words, Epstein brings a multi-disciplinary approach to Sound, which is venturing beyond consumer tech into financial services, insurance tech, enterprise, govtech and medtech sectors.
This won’t be Kutcher’s first go-around at Disrupt. He spoke at Disrupt NY in 2013, right as the world was first hearing about Bitcoin. We’re excited to revisit the topic of cryptocurrencies and so much more with Kutcher and Epstein, and discuss their investment thesis moving forward.
Tickets to Disrupt SF are available here.
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Facebook is hoping to avoid another privacy scandal by adding new accountability and transparency requirements for businesses that use its Custom Audiences too to target you with ads based on your email address or phone number. Starting July 2nd, advertisers will have to declare whether contact info uploaded for ad targeting was collected with proper user consent by them, one of their partners or both. Users will be able to see this info if they opt to block future ads from that business.
Companies can only share Custom Audiences info with partners like ad agencies if they’re formally connected through Facebook’s business manager tool. And Facebook will start to show advertisers reminders that they need consent for contact info ad targeting and force all users connected to an ad account to confirm these terms.
The new consent tool launch confirms TechCrunch’s scoop from March that Facebook would crack down on Custom Audiences targeting without consent. Facebook has always technically required consent, but it hasn’t necessarily done much to enforce those rules. That same approach to API rules produced the Cambridge Analytica debacle. Facebook began to safeguard Custom Audiences a few months ago when it blocked third-party data brokers like Datalogix and Acxiom from work with Facebook to upload data sets as Partner Categories that advertisers could target. But that still let businesses just upload the same data themselves.
[Update: Two days after the March announcement, Facebook also announced it would be shutting down Managed Custom Audiences, which let data brokers upload data sets on behalf of marketers. But in doing so, Facebook also formalized its policy that advertisers could still buy these data sets from data brokers and upload them themselves.]
Custom Audiences is one of Facebook’s most valuable revenue generators because it allows businesses to hit up their former customers to buy more. A scandal surrounding the targeting mechanism could be seriously detrimental to the social network’s business in a way that the rest of its recent public image problems haven’t, judging by the recovery of Facebook’s share price.
Since 2012, Facebook has offered Custom Audiences as a way for businesses to upload privacy-safe hashed lists of customer contact info. Facebook matches that against its users’ info to show them the business’ ads, rather than companies having to pay to try to reach those people through demographic targeting. That way, a company that already sold you a car and got your email signup could target you a few years later with ads to trade in and buy a new vehicle. Businesses can also use Facebook’s lookalikes targeting to reach people with similar characteristics to their existing customers.
Now at least Facebook will show this “Original Data Source” field asking who collected the uploaded phone numbers or emails. Users can check out this info if they click the “Why Am I Seeing This Ad?” button in the drop-down. However, Facebook stops short of scanning the lists for suspicious info, such as blocks of contact info that match hacked or purchased data sets.
That means Facebook is trusting advertisers to tell the truth about consent for targeting… despite them having a massive financial incentive to bend or break those rules. Today’s update will give Facebook more plausible deniability in the event of a scandal, and it might deter misuse. But Facebook is stopping short of doing anything to actually prevent non-consensual ad targeting.
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Discord has risen among the ranks of gamers as the most common choice for game-related communications. And it’s easy to see why: it works well and the competition is pretty dismal. But Valve is looking to keep users in-house with an overhaul of the chat options on its game platform Steam .
It’s a welcome change, one of many that Steam’s users have surely been asking for — the platform, while convenient in many ways, is also incredibly outdated in others. The friend and communications options may as well be ICQ, and let’s not get started on the browser.
Today’s news suggests that Valve has not failed to hear gamers’ cries. The revamped chat is very Discord-like, with text and voice channels listed separately, in-game details like map and game type listed next to friends and a useful quick list for your go-to gaming partners. There’s also a robust web client.
Voice and text chat is all encrypted and passed through Steam’s servers, which prevents the NSA competition from monitoring your squad’s tactics during PUBG games and griefers from tracing your IP and ordering a hundred pizzas to your door (or worse).
It’s long past due for a platform like Steam, but more importantly it lets them keep Discord in check. The latter, after all, could conceivably grow itself a game store or promotions page in order to subsidize its free services — and that would be stepping on Valve’s turf. Unforgivable.
That said, it’s far too late for Steam to steal away Discord’s users — it’s been adopted by far too many communities and the benefits of switching aren’t really substantial. But for people who have not yet installed Discord, the presence of a robust chat and voice client within Steam is a powerful deterrent.
It’s currently in beta, but you can request access here (web) and here (Steam). No word on whether they are developing a whole system of chat icons based on those wiggly little egg-people in the top image. (Please.)
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Even as AI assistants delve deeper into consumer hardware, companies still seem a bit reticent to bring them deep into their office software workflows.
Jane.ai is aiming to bring natural language processing and intelligence into an employee-facing solution that lets people query a digital assistant to give them information about documents, meetings and general company knowledge.
The St. Louis startup announced today that it is raising an $8.4 million Series A from private investors to power this vision.
Jane lives inside apps like Slack and Skype for Business (in addition to its own web app) where users are already chatting with co-workers and may need to surface information quickly that they don’t have ready access to. With Jane, employees can just message the assistant directly and the system will comb through information and apps that were uploaded and connected to the system in order to find answers. You can ask for a file by name and quickly get a link. You can ask for a specific department’s phone number and Jane will slack it to you.
The startup currently supports integrations with Office 365, Slack, Salesforce and Zenefits, and has more partnerships “on the horizon.”
The big focus will be outsourcing some of the more basic questions that you would ordinarily ask HR or IT so you don’t have to bombard the same person’s email to get the latest phone number for the workaround for a particular problem.
The Jane.ai team
The basic goal of the system is to learn over time and give appointed admins the ability to be called on to answer certain questions when Jane doesn’t have an answer so that Jane will learn from the company experts and get more informed over time.
“Pitting humans against machines is one of the big design flaws of a lot of AI systems,” Jane.ai CEO David Karandish told TechCrunch.
The startup will also have a general knowledge base where users can call on some quickly available info that will also grow over time. It takes time for these solutions to gather the information to be accessible enough to turn to, but Jane.ai is hoping that by ensuring that data is cleaned up for every customer, a lot of employees’ frequent questions are answered on day 1.
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To say the gaming community is not known for its friendliness to women and minority groups is something of an understatement. But we’re starting to see developers abandon the usual excuses of tradition, demographics and, the most absurd of all, “realism,” in favor of making gaming more inclusive. Kind of.
This has been an ongoing theme for years, of course. But it feels like this year it was a little less self-congratulatory and a little more self-motivated.
The fun started early, well ahead of E3, with the apparently devastatingly diverse front lines in Battlefield V, which takes place during World War II. The predictable objections as to “historical accuracy” appeared — unironic, despite the utter lack of historical accuracy in pretty much any of these games. The way the war was fought, the locations and situations, the weapons and vehicles have all been liberally massaged to turn the worst thing in history into a fun multiplayer game.
But it was EA’s chief creative officer, Patrick Soderlund, who made the headlines with a searing riposte in an interview with Gamasutra. Citing the historical record of women and people of color in the war, he called out the peanut gallery as both incorrect and irrelevant.
What’s the most unrealistic part about Battlefield V? It ain’t her.
“These are people who are uneducated,” he said. “They don’t understand that this is a plausible scenario, and listen: this is a game.”
A game, he added, intended to surface stories that have been hitherto relatively seldom told, including the roles of those groups.
“This is something that the development team pushed. And we don’t take any flak. We stand up for the cause, because I think those people who don’t understand it, well, you have two choices: either accept it or don’t buy the game. I’m fine with either or. It’s just not OK.”
Then E3 got started. As a pleasant early surprise, Gears of War 5 has you playing a female protagonist in what has long been a mainstay of grizzled space-marine mandom, and your companion is a black guy. Of course you have the new Tomb Raider, a solid franchise with an increasingly strong, well-written female lead.
In Assassin’s Creed Odyssey, Ubisoft went so far as to twist the lore of the series to accommodate the player’s choice of character: Alexios or Kassandra, between whom there are no real differences — including romance options, a quietly provocative decision.
The Last of Us Part Two has a badass young woman as its protagonist, defending herself with shocking brutality in a post-apocalyptic hellscape. (Yet you can be sure it’s the kiss shared with a girl on the dance floor that will generate more controversy.)
Nintendo offered a variety of customization in the new Smash Bros. for Switch, with male and female options for all kinds of characters, including Pikachu. Even Cuphead has a playable lady in it now.
Elsewhere we saw diversity on display in something as simple as having men and women of all races represented as pirate captains, commanders of futuristic forces, medieval knights (a nice Joan of Arc feel from For Honor’s trailer) and futuristic jet pilots. (My favorite outfit was in Control, by the way.)
What it felt like to me, though, was not that these companies were fulfilling some kind of diversity quota — that bogeyman so often invoked by critics — but rather the simple acknowledgement that the world of games should resemble the world of gamers.
Of course, when you pull back a little bit, it becomes extremely clear that the majority of games are still very much dominated by the garden variety grizzled white male protagonist. But that’s fine. We have a similar problem in film, TV and other fiction as well, right? Moving on from outdated ideas of race and gender in the world of media is an ongoing concern and it won’t happen all at once.
But at least at this E3 we’re seeing indications that developers and publishers are moving in the right direction.
As for the people playing — well, that’s a different story. Whatever the flexibility of your choices in the latest crop of AAA games, female gamers and people of color will still be ruthlessly harassed, abused and otherwise targeted. Developers can’t change the bigoted minds of toxic players — but they can ban them. Here’s hoping that side of things is getting equal attention.
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Nintendo doesn’t come out with a ton of hardware in-between system launches, but the peripherals it does come out with have a history of being pretty quality. That being said, the Poké Ball Plus may be the nicest little game-specific system accessory Nintendo has sold yet.
At Nintendo’s big, honking E3 booth I had a chance to go hands-on with the little golf-ball sized device. Nintendo was not allowing us to take video or pictures of it during use, but rest assured, this is exactly what it looks like in real life.
For what should by all means be a gimmicky little device, Nintendo put a thoughtful amount of engineering into the little ball, which was surprisingly fun to play the new titles with and seemed to offer a lot more than nostalgia for prospective owners.
Build-wise this thing feels nice and hefty with an experience that feels a bit more immersive than using a Joy-Con because you are holding a little ball rather than flicking a controller. Additionally, there are some lights on the joystick/trigger that light up to showcase when you’ve caught a Pokémon or are housing one. You can charge the Poké Ball Plus via USB-C and you’ll get about six hours charge on it, the company tells us.
You can navigate your character through the game with the joy-stick and push it in to make selections. When it comes to actually capturing Pokémon that you encounter, you can sort of flick the little ball — there’s a strap and a little ring to ensure the ball doesn’t go flying.
Will this be something that drastically improves your experience playing the varieties of Pokemon: Let’s Go? No, but you probably won’t feel like an idiot for spending extra money on something your system’s Joy-Cons can already do if more fun is an acceptable system spec.
It’s cool, it’s cute and tiny and, similar to the Pokémon GO Plus wristband, you’ll be able to connect this to your phone and catch the little creatures on-the-go, so you are getting some added functionality if you’ve bought into Niantic’s Pokémon world on mobile, as well.
Other features beyond being able to house a Pokémon that you have captured on the move is that you can actually shake the device and hear the sound of the particular Pokémon you currently have captured. As far as fun little features go, this has a lot to offer fans.
We don’t have an official price for the accessory itself, but Nintendo did reveal today that it will be included with a $100 bundle with a copy of Pokemon: Let’s Go Pikachu or Eevee. You’ll also get the mythical Pokémon Mew with your Poké Ball Plus.
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In 2014, it seemed like pretty much anyone with a pulse and pitch deck was capable of raising huge amounts of capital from prestigious venture capital firms at sky-high valuations. Here we are four years later and times have changed. VCs inked a little more than 3,100 deals in the last quarter of 2017, according to Crunchbase — about 500 fewer than the previous quarter.
For aspiring startup founders, it’s a “confusing time in the so-called Unicorn story,” as Erin Griffith put it in a column last May — an asset bubble that never really popped, but which at the very least is deflating. In the confirmation hearing for new SEC Chairman Jay Clayton, lawmakers lamented the dearth of initial public offerings as companies that thrived in private markets — from Snap to Blue Apron — have struggled to deliver meaningful returns to investors.
This all creates a number of dilemmas for founders looking to raise capital and scale businesses in 2018. VCs remain an integral part of the innovation ecosystem. But what happens when the changing dynamics of financial markets collide with VCs’ expectations regarding growth? VCs may not always be aligned with founders and companies in this new environment. A recent study commissioned by Eric Paley at Founder Collective found that by pressuring companies to scale prematurely, venture capitalists are indirectly responsible for more startup deaths than founder infighting, technical debt and slow customer adoption — combined.
The new landscape requires that founders in particular be judicious in the way they seek out new sources of capital, structure cap tables and ownership and the types of concessions made to their new backers in exchange for that much-needed cash. Here are three ways founders can ensure they’re looking out for what’s best for their companies — and themselves — in the long run.
Venture capitalists are arguably in the business of due diligence. Before they sign the dotted line, they can be expected to call your competitors, your customers, your former employers, your business school classmates — they will ask everyone and their mother about you.
It goes without saying that differences of opinion regarding your business strategy can lead to big conflict down the road.
A first-time founder is also new to the pressures of entrepreneurship, of having employees rely on you for their livelihoods. Whether you are desperate for cash because you need to make payroll, or you’re anxious for the validation of a headline-worthy investment, few founders take the time to properly backchannel their investors. Until you can say you’ve done due diligence of your own, your opinion of your VCs is going to be based on the size of their fund, the deals they’ve done or the press they’ve gotten. In short, it will likely be based on what they’ve done right.
On the other hand, you likely don’t know anything about the actual partner that will join your board. Are they intelligent in your space? Do they have a meaningful network? Or do they just know a few headhunters? Are they value creators? What is their political standing in their firm? Before you sign a term sheet, you need to take the time to contextualize the profile of the person who is taking a board seat. It gives you foresight on the actions your investment partner will likely take down the road.
If you do decide to raise capital, make sure you are in alignment with your board regarding your business plan, the pursuit of profit at the expense of revenue growth, or vice versa, and how it will steer your decision making as the market changes. It goes without saying that differences of opinion regarding your business strategy can lead to big conflict down the road.
As you think about these trade-offs, remember that as an entrepreneur, your obligation is to the existing shareholders: the employees and you. As the pack of potential unicorns has thinned, VCs in particular have turned to unconventional deal structures, like the use of common and preferred shares. For the founder who needs to raise cash, a dual ownership structure seems like a fair compromise to make, but remember that it may be at the expense of your employees’ option pool. The interests of preferred and common shareholders are not perfectly aligned, particularly when it comes time to make difficult decisions in the future.
VCs frequently share information, board decks and investor presentations with members of the press and the tech community, sometimes in support of their own personal agendas or to get perspective on whether to invest or not. That’s why it’s particularly important to backchannel, and more importantly, that you have allies that you can call on and people who can ensure some measure of goodwill. A good company board cannot be made up of just the investors and you: You need advocates that are balanced and on your side.
Venture capital is far from the only way to finance an early-stage business.
These prescriptions can sound paranoid, particularly to the founder whose business is growing nicely. But anything can cause a sea change and put you at odds with the people funding your company — who now own a piece of the company that you’re trying to build. When disagreements arise, it can get tense. They might say that you are a first-time founder, and therefore a novice. They will make your weaknesses known and say you’ll never be able to raise again if you ignore their invaluable advice. It’s important that you don’t fall into the fear trap. If you create a product or service that solves an undeniable problem, the money will come — and you will get funded again.
The term founder-friendly VC was always perhaps a bit of a misnomer. The people building the business and the people planning on cashing in on your efforts are imperfect allies. As a founder and business owner, your primary responsibilities are to your clients, to the company you’re building and, most importantly, to the employees who are helping you do it. As founders we like to think that we have all the answers, especially in bad times. Making sure you have alignment with your investors in challenging and unpredictable situations is critical. It’s important to anticipate how your investors will problem-solve before you give up control.
Venture capital is far from the only way to finance an early-stage business. Founders looking to jump-start their business have a number of alternatives, from debt financing and bootstrapping to crowdfunding, angel investors and ICOs. There are indeed still many advantages to having experienced investors on your side, not simply the cash but also the access to hiring and industry knowledge. But the relationship can only benefit both parties when founders go in eyes wide open.
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When it comes to scaling startups, few people are as accomplished or consistently successful as Reid Hoffman .
While the rest of us consider scaling a startup to market domination a daunting task, Hoffman has continued to make it look easy.
In September, Hoffman will join us at TC Disrupt SF to share his strategies on “blitzscaling,” which also happens to be the title of his forthcoming book.
Hoffman started out his Silicon Valley career at PayPal, serving as EVP and a founding board member. In 2003, Hoffman founded LinkedIn from his living room. LinkedIn now has more than 500 million members across 200 countries and territories across the world, effectively becoming a necessity to the professional marketplace.
Hoffman left LinkedIn in 2007, but his contributions to the company certainly helped turn it into the behemoth it is today, going public in 2011 and selling to Microsoft for a whopping $26.2 billion in 2016.
At Disrupt, he’ll outline some of the methodology behind going from startup to scale up that is outlined in his new book, Blitzscaling, co-authored with Chris Yeh:
Blitzscaling is a specific set of practices for igniting and managing dizzying growth; an accelerated path to the stage in a startup’s life-cycle where the most value is created. It prioritizes speed over efficiency in an environment of uncertainty, and allows a company to go from “startup” to “scaleup” at a furious pace that captures the market.
Drawing on their experiences scaling startups into billion-dollar businesses, Hoffman and Yeh offer a framework for blitzscaling that can be replicated in any region or industry. Readers will learn how to design business models that support lightning-fast growth, navigate necessary shifts in strategy at each level of scale, and weather the management challenges that arise as their company grows.
Today, Hoffman leads Greylock Partners’ Discovery Fund, where he invests in seed-stage entrepreneurs and companies. He currently serves on the boards of Airbnb, Convoy, Edmodo and Microsoft. Hoffman’s place in the VC world is a natural continuation of his angel investing. His angel portfolio includes companies like Facebook, Flickr, Last.fm, and Zynga.
Hoffman has also invested in tech that affects positive change, serving on the non-profit boards of Biohub, Kiva, Endeavor, and DoSomething.org.
Blitzscaling marks Hoffman’s third book (others include The Startup of You and The Alliance) and we’re absolutely thrilled to have him teach us a thing or two at Disrupt SF.
Tickets to Disrupt SF are available now right here.
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Super Mario Party is coming to the Nintendo Switch, but alongside the new party gameplay, there appears to be an interesting new use of the Switch hardware for multi-player purposes.
It appears you’ll be able to modularly connect at least two Nintendo Switch consoles to expand the size of the screen you’re working with. In gameplay it seems actions will be able to seamlessly move from one screen to the other after users draw where the connection between the consoles are.
This orientation calibration mechanic for Mario Party is currently front runner for Interaction Design of the year. Shut it down folks. pic.twitter.com/kHl7GsBEcX
— Jim Toepel (@jimtoepel) June 12, 2018
Mario Party has long been a Nintendo franchise that pushes the technical limits of the systems in their most gimmicky capacities. It seems that the Switch will gain some cool applications of the controllers’ motion capabilities for the wide variety of party games.
This really seems like the idealized use for the Switch’s controller system, and while Mario Kart 8 offered a lot of tabletop fun for using controllers on the tiny screen, Nintendo is really letting loose here bringing multiple Switches together and all of the controllers that they can handle.
How much a feature like this would actually be used in real life is a little dubious, but we’ll find out how much the mechanic fits into gameplay October 5.
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“The next hundreds of millions of riders for us are going to come from outside of the United States”, Uber’s head of rider experience Peter Deng tells me. The transportation giant already sees 75 million riders per month and 15 million rides per day. But to grow in the developing world, it had to rethink its app to work on the oldest phones and slowest networks. So Deng’s team traveled the globe asking people what they needed from Uber, but also what they didn’t.
The result is Uber Lite.
It’s launching today in India before rolling out to more countries, though there’s still a waitlist form instead of a download link. The Android app takes up just 5 megabytes. “You delete three selfies, you have room for Uber” Deng laughs. 300-millisecond response time means its quick to hail a ride, even for the 4 percent of users in India on sluggish 2G networks. And by streamlining the design and only showing maps by request, it won’t burn much data for users on a budget.
Uber needs to score growth in developing markets after retreating while cutting deals with local winner like Didi in China, Grab in Southeast Asia, and a forthcoming arrangement with Yandex in Russia. India’s Ola rideshare service already has a ‘Lite” app that’s just 1 megabyte and a 45% share of the taxi market, compared to Uber’s 35%. Uber has reported has talked with Ola about a possible merger in India, sources have told TechCrunch and others. With the country making up 10% of Uber’s rides, it’s a market it can’t forfeit.
To reach its full potential, Uber has to start out-competing homegrown competitors. Success with Uber Lite could give it leverage with Ola and path to gaining more of it around the world.
“We know we’re not just a U.S. company, we’re a global company. Not only have we built this for the world, it was built in India” Deng tells me. Deng came to Uber in March 2017 after 10 years at Facebook’s various companies. It was early to the “Lite” idea, with its shrunken app reaching over 200 million users.
But Deng says Uber Lite didn’t come from stripping down the main app, but building it up from scratch. “The team has traveled to markets around the world to do in home interviews to understand the needs of the customers.”
Compared to the 181 megabyte standard version, Uber Lite is a lot easier for low-storage phones to handle. Uber Lite launches not to a map or a text entry box, but instead a suggested nearby business or landmark based on your GPS. “You have to do less typing and can do more tapping” Deng explains. It also tries to guess your destination based on pre-cached popular city spots. You can input addresses, but Uber Lite won’t load a data-heavy map unless you purposefully grab for it. ‘Tap for map’.
Same goes for your driver’s ETA. After you’ve selected your vehicle type and hailed, you’ll just get a countdown to their arrival unless you tap to see them on their way. Payment for now is cash only. But soon Uber plans to add India’s popular Paytm payment platform and credit card options. It’s also still lacking notifications, which seem worth the data. More languages will come too.
Uber wouldn’t explain how, but it also revealed that it plans to offer offline hailing, possibly through some peer-to-peer Bluetooth mesh network or other technology. One other interesting test its running in India lets users punch in a code found at a bus stop to instantly hail a ride there. Another lets older or less phone savvy users phone in to an accessibility team that can hail a ride for them. It’s already offered web bookings. “The whole charter is to allow everyone around the world to experience Uber” Deng says.
What Uber wouldn’t skip in v1 was the in-app support and a way to share your ETA with loved ones so they can watch out for you. “We knew how important safety was in these markets. I’m really proud we took additional steps to empathize” Deng says.
The company is clearly trying to put the darker moments of its past behind it. While cynics might take the compassion talk as just lip service like the company’s big apology ad campaign, it’s also the reason some tech talent has stayed at or joined Uber. If the company is going to be unavoidable, making it secure and accessible is a pretty good reason to wake up in the morning.
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