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Salesforce, AWS expand partnership with secure data sharing between platforms
Salesforce and Amazon’s cloud arm, AWS, have had a pretty close relationship for some time, signing a $400 million deal for infrastructure cloud services in 2016, but today at Dreamforce, Salesforce’s massive customer conference taking place this week in San Francisco, they took it to another level. The two companies announced they were offering a new set of data integration services between the two cloud platforms for common customers.
Matt Garman, vice president of Amazon Elastic Compute Cloud, says customers looking to transform digitally are still primarily concerned about security when moving data between cloud vendors, More specifically, they were asking for a way to move data more securely between the Salesforce and Amazon platforms. “Customers talked to us about sensitive data in Salesforce and using deep analytics and data processing on AWS and moving them back and forth in secure way,” he said. Today’s announcements let them do that.
In practice, Salesforce customers can set up a direct connection using AWS Private Link to connect directly to private Salesforce APIs and move data from Salesforce to an Amazon service such as Redshift, the company’s data warehouse product, without ever exposing the data to the open internet.
Further, Salesforce customers can set up Lambda functions so that when certain conditions are met in Salesforce, it triggers an action such as moving data (or vice versa). This is commonly known as serverless computing and developers are increasingly using event triggers to drive business processes.
Finally, the two companies are integrating more directly with Amazon Connect, the Amazon contact center software it launched in 2017. This is where it gets more interesting because of course Salesforce offers its own contact center services with Salesforce Service Cloud. The two companies found a way to help common customers work together here to build what they are calling AI-driven self-service applications using Amazon Connect on the Salesforce mobile Lightning development platform.
This could involve among other things, building mobile applications that take advantage of Amazon Lex, AWS’s bot building application and Salesforce Einstein, Salesforce’s artificial intelligence platform. Common customers can download the Amazon Connect CTI Adapter on the Salesforce AppExchange.
Make no mistake, this is a significant announcement in that it involves two of the most successful cloud companies on the planet working directly together to offer products and services that benefit their common customers. This was not lost on Bret Taylor, president and chief product officer at Salesforce. “We’re enabling something that wouldn’t have been possible. It’s really exciting because it’s something unique in the marketplace,” he said.
What’s more, it comes on the heels of yesterday’s partnership news with Apple, giving Salesforce two powerful partners to work with moving forward.
While the level of today’s news is unprecedented between the two companies, they have been working together for some time. As Garman points out, Heroku, which Salesforce bought in 2010 and Quip, which it bought last year were both built on AWS from the get-go. Salesforce, which mostly runs its own data centers in the U.S. runs most of its public cloud on AWS, especially outside the U.S. Conversely, Amazon uses Salesforce tools internally.
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Snyk raises $22M on a $100M valuation to detect security vulnerabilities in open source code
Open source software is now a $14 billion+ market and growing fast, in use in one way or another in 95 percent of all enterprises. But that expansion comes with a shadow: open source components can come with vulnerabilities, and so their widespread use in apps becomes a liability to a company’s cybersecurity.
Now, a startup out of the UK called Snyk, which has built a way to detect when those apps or components are compromised, is announcing a $22 million round of funding to meet the demand from enterprises wanting to tackle the issue head on.
Led by Accel, with participation from GV plus previous investors Boldstart Ventures and Heavybit, this Series B notably is the second round raised by Snyk within seven months — it raised a $7 million Series A in March. That’s a measure of how the company is growing (and how enthusiastic investors are about what it has built so far). The startup is not disclosing its valuation but a source close to the deal says it is around $100 million now (it’s raised about $33 million to date).
As another measure of Snyk’s growth, the company says it now has over 200 paying customers and 150,000 users, with revenues growing five-fold in the last nine months. In March, it had 130 paying customers.
(Current clients include ASOS, Digital Ocean, New Relic and Skyscanner, the company said.)
Snyk plays squarely in the middle of how the landscape for enterprise services exists today. It provides options for organisations to use it on-premises, via the cloud, or in a hybrid version of the two, with a range of paid and free tiers to get users acquainted with the service.
Guy Podjarny, the company’s CEO who co-founded Snyk with Assaf Hefetz and Danny Grander, explained that Snyk works in two parts. First, the startup has built a threat intelligence system “that listens to open source activity.” Tapping into open-conversation platforms — for example, GitHub commits and forum chatter — Snyk uses machine learning to detect potential mentions of vulnerabilities. It then funnels these to a team of human analysts, “who verify and curate the real ones in our vulnerability DB.”
Second, the company analyses source code repositories — including, again, GitHub as well as BitBucket — “to understand which open source components each one uses, flag the ones that are vulnerable, and then auto-fix them by proposing the right dependency version to use and through patches our security team builds.”
Open source components don’t have more vulnerabilities than closed source ones, he added, “but their heavy reuse makes those vulnerabilities more impactful.” Components can be used in thousands of applications, and by Snyk’s estimation, some 77 percent of those applications will end up with components that have security vulnerabilities. “As a result, the chances of an organisation being breached through a vulnerable open source component are far greater than a security flaw purely in their code.”
Podjarny says the plan is not to tackle proprietary code longer term but to expand how it can monitor apps built on open source.
“Our focus is on two fronts – building security tools developers love, and fixing open source security,” he said. “We believe the risk from insecure use of open source code is far greater than that of your own code, and is poorly addressed in the industry. We do intend to expand our protection from fixing known vulnerabilities in open source components to monitoring and securing them in runtime, flagging and containing malicious and compromised components.”
While this is a relatively new area for security teams to monitor and address, he added that the Equifax breach highlighted what might happen in the worst-case scenario if such issues go undetected. Snyk is not the only company that has identified the gap in the market. Black Duck focuses on flagging non-compliant open source licences, and offers some security features as well.
However, it is Snyk — whose name derives from a play on the word “sneak”, combined with the acronym meaning “so now you know” — that seems to be catching the most attention at the moment.
“Some of the largest data breaches in recent years were the result of unfixed vulnerabilities in open source dependencies; as a result, we’ve seen the adoption of tools to monitor and remediate such vulnerabilities grow exponentially,” said Philippe Botteri, partner at Accel, who is joining the board with this round. “We’ve also seen the ownership of application security shifting towards developers. We feel that Snyk is uniquely positioned in the market given the team’s deep security domain knowledge and developer-centric mindset, and are thrilled to join them on this mission of bringing security tools to developers.”
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Picfair gives every photographer on its marketplace their own store
Picfair, the photo marketplace that competes with Getty and Shutterstock by giving photographers a fairer deal, is adding a major update to its offering today. The London-based startup is launching Picfair Stores, giving the 35,000 photographers on its marketplace the ability to create their own free independent online store. Customers who buy from a Picfair Store can choose a licensed digital copy or a physical print.
“We’re moving beyond being just a new generation stock image marketplace,” Picfair founder Benji Lanyado, who used to be a journalist at The Guardian, tells me. “With stores, and prints, and more… we’re becoming a fully featured commercial ecosystem for photographers. At the heart of it all: the principle that anyone should be able to make money from their images, simply and fairly”.
In addition, every image on a photographer’s individual Picfair Store will also be available simultaneously on Picfair’s marketplace, which Lanyado likens to “thousands of local image stores across the globe, with a central Amazon-style megastore they all feed in to”.
He reckons it is the first time anyone has combined a marketplace with the added control of website builders, such as Wix or Squarespace, and the on-demand print functionality of Smugmug or Zenfolio, all built with amateur photographers in mind (although the line between amateur and professional is becoming increasingly blurred).
“Picfair is uniting all of this. The control of a website builder. The commercial structures of an e-commerce platform. The exposure of a marketplace, with added price control and fair royalty splits,” Lanyado says.
Less tech-driven but perhaps equally significant, Picfair has recently launched a photo agency unit, building on top of its bread and butter business of selling image licenses to editorial and marketing companies. It came about slightly accidentally, says Lanyado, after brands and creative agencies started approaching the company asking if it could help them find photographers across the globe.
“Initially we just introduced the photographers to the clients directly, like idiots,” he tells me. “Then we started acting like non-idiots and offered our services as a photographer-finder agency, with a very handy black book of 35,000 photographers around the world. We’ve already worked with Google, VisitBritain, Ogilvy and a few other big brands too. The cool bit: all of our leads have come from our community. Most of our photographers aren’t professionals, and their jobs cover the creative gamut: production people in creative agencies, marketing folk etc. The marketplace is generating leads for the agency!”.
Meanwhile, Picfair has just closed a $540,000 equity crowdfunding round. This saw many of its photographers take part, meaning that the company is now part photographer-owned. It adds to a £1.5 million seed round raised a year ago.
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Chinese electric scooter startup Niu files for $150M U.S. public offering
Chinese electric scooter startup Niu Technologies has filed for an initial public offering on Nasdaq to raise up to $150 million. In its form, Niu said it is “the largest lithium-ion battery-powered e-scooters company in China,” according to data from China Insights Consultancy, and also a market leader in Europe based on sales volume.
Founded in 2014 and based in Beijing, Niu says it currently holds a market share of 26% in China based on sales volume. Niu’s debut will the latest in a string of recent Chinese tech IPOs, the most prominent of which include the recent Hong Kong listings of Xiaomi and Meituan.
Niu’s scooters connect with an app that give drivers maintenance and performance data and also delivers firmware updates. As of the end of June, Niu claims it had sold more than 431,500 smart electric scooters in China, Europe and other markets.
According to the CIC’s data, China is the largest market for electric two-wheeled vehicles, with retail sales expected to increase to $13 million by 2022, up from $8 billion in 2017. Niu says its growth markets also include Southeast Asia and India, where scooters are a popular form of transportation.
In its filing, Niu said its net revenue in 2017 was RMB 769.4 million ($116.2 million), an increase of 116.8% from RMB 354.8 million in 2016. Its net losses during that time decreased to RMB 184.7 million ($27.9 million) in 2017 from RMB 232.7 million in 2016. More recently, net revenue for the first six months of 2018 was RMB 557.1 million ($84.2 million), an increase of 95.4% from RMB 285.1 million the same period a year earlier. Net loss was RMB 314.9 million ($47.6 million) during that period, compared to RMB 96.6 million the year before.
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As English burns, Scrabble plays the fiddle adding 300 words like Bitcoin, botnet and emoji
Attention, Scrabble enthusiasts! A whopping 300 new words have been added to Merriam-Webster’s Official Scrabble Players Dictionary, including a few that are sure to satisfy millennials and aggravate everyone else: Bitcoin, emoji and botnet.
Merriam-Webster likes to keep up with the hip, younger crowd and often adds words that began as slang but infiltrated the average person’s vocabulary.
‘Ew,’ ‘bizjet’ (a jet used for business purposes, of course), ‘aquafaba,’ ‘facepalm,’ ‘hivemind,’ ‘macaron,’ ‘yowza,’ ‘beatdown,’ ‘zomboid,’ ‘twerk,’ ‘sheeple,’ ‘wayback,’ ‘bokeh,’ ‘frowny,’ ‘puggle,’ ‘nubber‘ and ‘OK’ are also among the new entries.
“OK is something Scrabble players have been waiting for, for a long time,” Peter Sokolowski, Merriam-Webster editor-at-large, told The Associated Press. “Basically two- and three-letter words are the lifeblood of the game.”
OK may not be worth much, but bizjets could garner up to 120 points.
Earlier this month, Merriam-Webster added 800 new words to their flagship English dictionary, including ‘TL;DR,’ ‘instgramming,’ ‘fintech,’ ‘biohacking,’ ‘rando’ and ‘bingeable.’
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You can play Alto’s Adventure on your Mac now
Everyone’s favorite endless, serene snowboarding game just made the leap from mobile to the Mac App Store. Available now for $9.99, Alto’s Adventure for Mac is a desktop port of the side-scrolling snowscape game that’s won hearts and accolades since it first hit iOS in 2015.
Earlier this year, the team behind Alto’s Adventure introduced a second game, Alto’s Odyssey, which trades the first game’s snowy terrain for sand and sun while maintaining its charm. If you’ve already spent some time with Alto’s Odyssey, the Mac version of the classic is a good reason to circle back.
The game’s serene setting and blissed out music make Alto’s Adventure eminently replayable, even if you’ve already sunk tens of hours into lengthening your scarf in an infinite procedurally generated snowy world dotted with charming villages, dramatic slopes and many, many things to trip over.
If you’ve yet to dive into Alto’s Adventure, and we really recommend that you do, the Mac version is probably a good starting place. For everyone else, progress in the game syncs across devices through iCloud, so it’s a good excuse to push a little further into one of the most thoughtful, pleasant mobile game experiences to date.
And while you’re hanging out in the Mac App Store, don’t forget to update to Mojave — Apple’s latest desktop operating system is available now.
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The 7 most important announcements from Microsoft Ignite today
Microsoft is hosting its Ignite conference in Orlando, Florida this week. And although Ignite isn’t the household name that Microsoft’s Build conference has become over the course of the last few years, it’s a massive event with over 30,000 attendees and plenty of news. Indeed, there was so much news this year that Microsoft provided the press with a 27-page booklet with all of it.
We wrote about quite a few of these today, but here are the most important announcements, including one that wasn’t in Microsoft’s booklet but was featured prominently on stage.
1. Microsoft, SAP and Adobe take on Salesforce with their new Open Data Initiative for customer data
What was announced: Microsoft is teaming up with Adobe and SAP to create a single model for representing customer data that businesses will be able to move between systems.
Why it matters: Moving customer data between different enterprise systems is hard, especially because there isn’t a standardized way to represent this information. Microsoft, Adobe and SAP say they want to make it easier for this data to flow between systems. But it’s also a shot across the bow of Salesforce, the leader in the CRM space. It also represents a chance for these three companies to enable new tools that can extract value from this data — and Microsoft obviously hopes that these businesses will choose its Azure platform for analyzing the data.
2. Microsoft wants to do away with more passwords
What was announced: Businesses that use Microsoft Azure Active Directory (AD) will now be able to use the Microsoft Authenticator app on iOS and Android in place of a password to log into their business applications.
Why it matters: Passwords are annoying and they aren’t very secure. Many enterprises are starting to push their employees to use a second factor to authenticate. With this, Microsoft now replaces the password/second factor combination with a single tap on your phone — ideally without compromising security.
3. Microsoft’s new Windows Virtual Desktop lets you run Windows 10 in the cloud
What was announced: Microsoft now lets businesses rent a virtual Windows 10 desktop in Azure.
Why it matters: Until now, virtual Windows 10 desktops were the domain of third-party service providers. Now, Microsoft itself will offer these desktops. The company argues that this is the first time you can get a multiuser virtualized Windows 10 desktop in the cloud. As employees become more mobile and don’t necessarily always work from the same desktop or laptop, this virtualized solution will allow organizations to offer them a full Windows 10 desktop in the cloud, with all the Office apps they know, without the cost of having to provision and manage a physical machine.
4. Microsoft Office gets smarter
What was announced: Microsoft is adding a number of new AI tools to its Office productivity suite. Those include Ideas, which aims to take some of the hassle out of using these tools. Ideas may suggest a layout for your PowerPoint presentation or help you find interesting data in your spreadsheets, for example. Excel is also getting a couple of new tools for pulling in rich data from third-party sources. Microsoft is also building a new unified search tool for finding data across an organization’s network.
Why it matters: Microsoft Office remains the most widely used suite of productivity applications. That makes it the ideal surface for highlighting Microsoft’s AI chops, and anything that can improve employee productivity will surely drive a lot of value to businesses. If that means sitting through fewer badly designed PowerPoint slides, then this whole AI thing will have been worth it.
5. Microsoft’s massive Surface Hub 2 whiteboards will launch in Q2 2019
What was announced: The next version of the Surface Hub, Microsoft’s massive whiteboard displays, will launch in Q2 2019. The Surface Hub 2 is both lighter and thinner than the original version. Then, in 2020, an updated version, the Surface Hub 2X, will launch that will offer features like tiling and rotation.
Why it matters: We’re talking about a 50-inch touchscreen display here. You probably won’t buy one, but you’ll want one. It’s a disappointment to hear that the Surface Hub 2 won’t launch into next year and that some of the advanced features most users are waiting for won’t arrive until the refresh in 2020.
6. Microsoft Teams gets bokeh and meeting recordings with transcripts
What was announced: Microsoft Teams, its Slack competitor, can now blur the background when you are in a video meeting and it’ll automatically create transcripts of your meetings.
Why it matters: Teams has emerged as a competent Slack competitor that’s quite popular with companies that are already betting on Microsoft’s productivity tools. Microsoft is now bringing many of its machine learning smarts to Teams to offer features that most of its competitors can’t match.
7. Microsoft launches Azure Digital Twins
What was announced: Azure Digital Twins allows enterprises to model their real-world IoT deployments in the cloud.
Why it matters: IoT presents a massive new market for cloud services like Azure. Many businesses were already building their own version of Digital Twins on top of Azure, but those homegrown solutions didn’t always scale. Now, Microsoft is offering this capability out of the box, and for many businesses, this may just be the killer feature that will make them decide on standardizing their IoT workloads on Azure. And as they use Azure Digital Twins, they’ll also want to use the rest of Azure’s many IoT tools.
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Snapchat lets you take a photo of an object to buy it on Amazon
See, snap, sale. In a rare partnership for Amazon, the commerce giant will help Snapchat challenge Instagram and Pinterest for social shopping supremacy. Today Snapchat announced it’s slowly rolling out a new visual product search feature, confirming TechCrunch’s July scoop about this project, codenamed “Eagle.”
Users can use Snapchat’s camera to scan a physical object or barcode, which brings up a card showing that item and similar ones along with their title, price, thumbnail image, average review score and Prime availability. When they tap on one, they’ll be sent to Amazon’s app or site to buy it. Snapchat determines if you’re scanning a song, QR Snapcode or object, and then Amazon’s machine vision tech recognizes logos, artwork, package covers or other unique identifying marks to find the product. It’s rolling out to a small percentage of U.S. users first before Snap considers other countries.
Snap refused to disclose any financial terms of the partnership. It could be earning a referral fee for each thing you buy from Amazon, or it could just be doing the legwork for free in exchange for added utility. A Snapchat spokesperson tells me the latter is the motivation (without ruling out the former), as Snapchat wants its camera to become the new cursor — your point of interface between the real and digital worlds.
Social commerce is heating up as Instagram launches Shopping tags in Stories and a dedicated Shopping channel in Explore, while Pinterest opens up Shop the Look pins and hits 250 million monthly users. The feature should mesh well with Snap’s young and culture-obsessed audience. In the U.S., its users are 20 percent more likely to have made a mobile purchase than non-users, and 60 percent more likely to make impulse purchases according to studies by Murphy Research and GfK.
The feature functions similarly to Pinterest’s Lens visual search tool. In the video demo above, you can see Snapchat identifying Under Armour’s HOVR shoe (amongst all its other models), and the barcode for CoverGirl’s clean matte liquid makeup. That matches our scoop based on code dug out of Snapchat’s Android app by TechCrunch tipster Ishan Agarwal. Snapchat’s shares popped three percent the day we published that scoop, and again this morning before falling back to half that gain.
The feature could prove useful for when you don’t know the name of the product you’re looking at, as with shoes. That could turn visual search into a new form of word-of-mouth marketing where every time an owner shows off a product, they’re effectively erecting a billboard for it. Eventually, visual search could help users shop across language barriers.
Amazon is clearly warming up to social partnerships, recognizing its inadequacy in that department. Along with being named Snapchat’s official search partner, it’s also going to be bringing Alexa voice control to Facebook’s Portal video chat screen, which is reportedly debuting this week according to Cheddar’s Alex Heath.
Snapchat could use the help. It’s now losing users and money, down from 191 million to 188 million daily active users last quarter while burning $353 million. Partnering instead of trying to build all its technology in-house could help reduce that financial loss, while added utility could aid with user growth. And if Snap can convince advertisers, they might pay to educate people on how to scan their products with Snapchat.
Snap keeps saying it wants to be a “Camera Company,” but it’s really an augmented reality software layer through which to see the world. The question will be whether it can change our behavior so that when we see something special, we interact with it through the camera, not just capture it.
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Mode raises $3M Series A to put sensor data in the cloud
True Ventures has led the $3 million round for Mode, a real-time database that gives companies instant access to sensor data. GigaOm founder and True Ventures partner Om Malik has joined the startup’s board of directors as part of the deal.
Sensor data is collected from vehicles, cell phones, appliances, medical equipment and other machines. Businesses deploying these sensors, however, often don’t have back-end databases or tools to understand what that data means for the real world.
San Mateo-based Mode wants to help them make sense of it by moving the hoards of sensor data to the cloud, where they can better understand their devices and derive actionable insights. For now, Mode is targeting the solar, medical and manufacturing industries.
“We focus on data collection because we want to address common infrastructure challenges and let customers spend their time utilizing data for their businesses,” said Gaku Ueda, Mode co-founder and Twitter’s former director of engineering.
Ueda and co-founder Ethan Kan, who was previously the director of engineering at gaming startup 50Cubes, have a long history of friendship. True Ventures’ Malik says that’s part of what attracted him to the company.
“Companies are not a straight line,” Malik told TechCrunch. “You go through ups and downs. If you have a good co-founder, you have someone to get you through it.”
The round brings Mode’s total funding to $5 million. The company, which is also backed by Kleiner Perkins, Compound.vc and Fujitsu, will use the Series A financing to connect additional sensors to the cloud and expand its team.
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Microsoft, SAP and Adobe take on Salesforce with their new Open Data Initiative for customer data
Microsoft, SAP and Adobe today announced a new partnership: the Open Data Initiative. This alliance, which is a clear attack against Salesforce, aims to create a single data model for consumer data that is then portable between platforms. That, the companies argue, will provide more transparency and privacy controls for consumers, but the core idea here is to make it easier for enterprises to move their customers’ data around.
That data could be standard CRM data, but also information about purchase behavior and other information about customers. Right now, moving that data between platforms is often hard, given that there’s no standard way for structuring it. That’s holding back what these companies can do with their data, of course, and in this age of machine learning, data is everything.
“We want this to be an open framework,” Microsoft CEO Satya Nadella said during his keynote at the company’s annual Ignite conference. “We are very excited about the potential here about truly putting customers in control of their own data for our entire industry,” he added.
The exact details of how this is meant to work are a bit vague right now, though. Unsurprisingly, Adobe plans to use this model for its Customer Experience Platform, while Microsoft will build it into its Dynamics 365 CRM service and SAP will support it on its Hana database platform and CRM platforms, too. Underneath all of this is a single data model and then, of course, Microsoft Azure — at least on the Microsoft side.
“Adobe, Microsoft and SAP are partnering to reimagine the customer experience management category,” said Adobe CEO Shantanu Narayen. “Together we will give enterprises the ability to harness and action massive volumes of customer data to deliver personalized, real-time customer experiences at scale.”
Together, these three companies have the footprint to challenge Salesforce’s hold on the CRM market and create a new standard. SAP, especially, has put a lot of emphasis on the CRM market lately, and while that’s growing fast, it’s still far behind Salesforce.
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