Startups
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French startup StarOfService has recently switched its business model and has been profitable for the month of January 2019. The company operates a marketplace for independent contractors, a sort of Thumbtack for the rest of the world.
If you’re looking for a plumber, a music teacher or a DJ for a wedding, StarOfService can help you find one. The service is now available in 80 countries in Europe and has worked with 500,000 professionals over the years. It’s unclear how many of them are active right now.
There are 6 million requests posted every year, and StarOfService currently generates $73.7 million (€65 million) in transactions per month.
Originally, you first created a request and sent it to the platform. Professionals had 24 hours to bid on your request, and clients could pick a service provider based on reviews and quotes.
StarOfService would charge contractors every time they’d see a request. It was a sort of lead-generation platform for independent contractors. Depending on the conversion rate, StarOfService could have been more attractive for some platforms compared to others.
The company has shifted to a more traditional yellow pages model — even though you don’t pay to get listed. Based on your request, you get a list of potential contractors and you can then contact them through the platform. If you say that you’re interested by sending a message or clicking on the phone number button, StarOfService charges the contractor.
It’s also interesting to see that the startup is communicating about its profits and losses. It sounds like StarOfService is optimizing its bottom line for an acquisition or a fundraising round.
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ViSenze, a startup that provides visual search tools for online retailers like Rakuten and ASOS, announced today that it has raised a $20 million Series C. The round was co-led by Gobi Ventures and Sonae IM, with participation from other backers, including returning investors Rakuten and WI Harper.
Founded in 2012, ViSenze has now raised a total of $34.5 million (its last round was a Series B announced in September 2016). The Singapore-based company, whose clients also include Urban Outfitters, Zalora and Uniqlo, bills its software portfolio as a “personal shopping concierge” that allows shoppers to find or discover new products based on visual search, automatic photo tagging and recommendations based on their browsing history. ViSenze’s verticals include fashion, jewelry, furniture and intellectual property.
ViSenze’s latest funding will be used to develop its software through partnerships with smartphone makers including Samsung, LG and Huawei. The company has offices in Asia, Europe and the United States, and claims an annual revenue growth rate of more than 200 percent. Other startups in the same space include Syte.ai, Slyce, Clarifai and Imagga.
In a statement, Rakuten Ventures partner Adit Swarup said “When we first invested in ViSenze in 2014, retailers had just started seeing the benefits of powering product recommendations with image data. Today, ViSenze not only powers recommendations for the largest brands in the world, but has helped pioneer a paradigm shift in e-commerce; helping consumers find products inside their favorite social media videos and images, as well as initiate a search directly from their camera app.”
Other participants in the round include returning investors Singapore Press Holdings (SPH) Ventures, Raffles Venture Partners, Enspire Capital and UOB Venture Management, as well as new investors Tembusu ICT Fund, 31Ventures Global Innovation Fund and Jonathan Coon’s Impossible Ventures.
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Orai, a startup building communication coaching tools, is announcing that it has raised $2.3 million in seed funding.
CEO Danish Dhamani said that he co-founded the company with Paritosh Gupta and Aasim Sani to address a need in his own life — the fact that he was “held back personally and professionally” by lackluster “communications skills and public speaking skills.”
Dhamani said he attended Toastmasters International meetings hoping to improve those skills, where he came to a surprising conclusion — that he could build an algorithm to analyze your speaking abilities and give tips on how to improve.
To be clear, Orai isn’t necessarily trying to replace groups like Toastmasters, or individual speaking coaches. However, Dhamani said the “status quo” involves a “one-to-one” approach, where a human coach gives feedback to one person. Orai, on the other hand, can coach “entire IT teams, entire student bodies.”
“I am a big advocate of personalized, one-on-one coaching as well,” he said. “Orai is not replacing that, it’s enhancing that if used together.”
The startup has created iOS and Android smartphone apps to demonstrate the technology, which offer focused lessons and then assess your progress by analyzing recordings of your voice. (I did the initial assessment, and although I was praised for not using any “filler words,” I was told that I need to slow down — something I hear a lot.)
The real business model involves selling the tools to businesses, which can then assign Orai lessons to salespeople or other teams, create their own lessons and track everyone’s progress.
Attendees of TechCrunch’s Disrupt SF hackathon may recognize the team, which presented a body language analyzer in 2017 called Vocalytics. So you can probably guess that Dhamani’s plans go beyond audio.
The funding was led by Comcast Ventures — Orai was one of the startups at Comcast’s LIFT Labs Accelerator in Philadelphia. (Currently accepting applications for its second class!) In addition to announcing the funding, Orai has signed up famed speaking coach Nancy Duarte as an advisor.
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As online gaming becomes the new social forum for living out virtual lives, a new startup called Medal.tv has raised $3.5 million for its in-game clipping service to capture and share the Kodak moments and digital memories that are increasingly happening in places like Fortnite or Apex Legends.
Digital worlds like Fortnite are now far more than just a massively multiplayer gaming space. They’re places where communities form, where social conversations happen and where, increasingly, people are spending the bulk of their time online. They even host concerts — like the one from EDM artist Marshmello, which drew (according to the DJ himself) roughly 10 million players onto the platform.
While several services exist to provide clips of live streams from gamers who broadcast on platforms like Twitch, Medal.tv bills itself as the first to offer clipping services for the private games that more casual gamers play among friends and far-flung strangers around the world.
“Essentially the next generation is spending the same time inside games that we used to playing sports outside and things like that,” says Medal.tv’s co-founder and chief executive, Pim DeWitte. “It’s not possible to tell how far it will go. People will capture as many if not more moments for the reason that it’s simpler.”
The company marks a return to the world of gaming for DeWitte, a serial entrepreneur who first started coding when he was 13 years old.
Hailing from a small town in the Netherlands called Nijmegen, DeWitte first reaped the rewards of startup success with a gaming company called SoulSplit. Built on the back of his popular YouTube channel, the SoulSplit game was launched with DeWitte’s childhood friend, Iggy Harmsen, and a fellow online gamer, Josh Lipson, who came on board as SoulSplit’s chief technology officer.
At its height, SoulSplit was bringing in $1 million in revenue and employed roughly 30 people, according to interviews with DeWitte.
The company shut down in 2015 and the co-founders split up to pursue other projects. For DeWitte that meant a stint working with Doctors Without Borders on an app called MapSwipe that would use satellite imagery to better locate people in the event of a humanitarian crisis. He also helped the nonprofit develop a tablet that could be used by doctors deployed to treat Ebola outbreaks.
Then in 2017, as social gaming was becoming more popular on games like Fortnite, DeWitte and his co-founders returned to the industry to launch Medal.tv.
It initially started as a marketing tool to get people interested in playing the games that DeWitte and his co-founders were hoping to develop. But as the clipping service took off, DeWitte and co. realized they potentially had a more interesting social service on their hands.
“We were going to build a mobile app and were going to load a bunch of videos of people playing games and then we we’re going to load videos of our games,” DeWitte says.
The service allows users to capture the last 15 seconds of gameplay using different recording mechanisms based on game type. Medal.tv captures gameplay on a device and users can opt-in to record sound as well.
“It is programmed so that it only records the game,” DeWitte says. “There is no inbound connection. It only calls for the API [and] all of the things that would be somewhat dangerous from a privacy perspective are all opt-in.”
There are roughly 30,000 users on the platform every week and around 15,000 daily active users, according to DeWitte. Launched last May, the company has been growing between 5 percent and 10 percent weekly, according to DeWitte. Typically, users are sharing clips through Discord, WhatsApp and Instagram direct messages, DeWitte said.
In addition to the consumer-facing clipping service, Medal also offers a data collection service that aggregates information about the clips that are shared by Medal’s users so game developers and streamers can get a sense of how clips are being shared across which platform.
“We look at clips as a form of communication and in most activity that we see, that’s how it’s being used,” says DeWitte.
But that information is also valuable to esports organizations to determine where they need to allocate new resources.
“Medal.tv Metrics is spectacular,” said Peter Levin, chairman of the Immortals esports organization, in a statement. “With it, any gaming organization gains clear, actionable insights into the organic reach of their content, and can build a roadmap to increase it in a measurable way.”
The activity that Medal was seeing was impressive enough to attract the attention of investors led by Backed VC and Initial Capital. Ridge Ventures, Makers Fund and Social Starts participated in the company’s $3.5 million round as well, with Alex Brunicki, a founding partner at Backed, and Matteo Vallone, principal at Initial, joining the company’s board.
“Emerging generations are experiencing moments inside games the same way we used to with sports and festivals growing up. Digital and physical identity are merging and the technology for gamers hasn’t evolved to support that,” said Brunicki in a statement.
Medal’s platform works with games like Apex Legends, Fortnite, Roblox, Minecraft and Oldschool Runescape (where DeWitte first cut his teeth in gaming).
“Friends are the main driver of game discovery, and game developers benefit from shareable games as a result. Medal.tv is trying to enable that without the complexity of streaming,” said Vallone, who previously headed up games for Google Play Europe, and now sits on the Medal board.
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If a picture is worth a thousand words, how many emails can you replace with a video? As offices fragment into remote teams, work becomes more visual and social media makes us more comfortable on camera, it’s time for collaboration to go beyond text. That’s the idea behind Loom, a fast-rising startup that equips enterprises with instant video messaging tools. In a click, you can film yourself or narrate a screenshare to get an idea across in a more vivid, personal way. Instead of scheduling a video call, employees can asynchronously discuss projects or give “stand-up” updates without massive disruptions to their workflow.
In the 2.5 years since launch, Loom has signed up 1.1 million users from 18,000 companies. And that was just as a Chrome extension. Today Loom launches its PC and Mac apps that give it a dedicated presence in your digital work space. Whether you’re communicating across the room or across the globe, “Loom is the next best thing to being there,” co-founder Shahed Khan tells me.
Now Loom is ready to spin up bigger sales and product teams thanks to an $11 million Series A led by Kleiner Perkins . The firm’s partner Ilya Fushman, formally Dropbox’s head of product and corporate development, will join Loom’s board. He’ll shepherd Loom through today’s launch of its $10 per month per user Pro version that offers HD recording, calls-to-action at the end of videos, clip editing, live annotation drawings and analytics to see who actually watched like they’re supposed to.
“We’re ditching the suits and ties and bringing our whole selves to work. We’re emailing and messaging like never before, but though we may be more connected, we’re further apart,” Khan tells me. “We want to make it very easy to bring the humanity back in.”
Loom co-founder Shahed Khan
But back in 2016, Loom was just trying to survive. Khan had worked at Upfront Ventures after a stint as a product designer at website builder Weebly. He and two close friends, Joe Thomas and Vinay Hiremath, started Opentest to let app makers get usability feedback from experts via video. But after six months and going through the NFX accelerator, they were running out of bootstrapped money. That’s when they realized it was the video messaging that could be a business as teams sought to keep in touch with members working from home or remotely.
Together they launched Loom in mid-2016, raising a pre-seed and seed round amounting to $4 million. Part of its secret sauce is that Loom immediately starts uploading bytes of your video while you’re still recording so it’s ready to send the moment you’re finished. That makes sharing your face, voice and screen feel as seamless as firing off a Slack message, but with more emotion and nuance.
“Sales teams use it to close more deals by sending personalized messages to leads. Marketing teams use Loom to walk through internal presentations and social posts. Product teams use Loom to capture bugs, stand ups, etc.,” Khan explains.
Loom has grown to a 16-person team that will expand thanks to the new $11 million Series A from Kleiner, Slack, Cue founder Daniel Gross and actor Jared Leto that brings it to $15 million in funding. They predict the new desktop apps that open Loom to a larger market will see it spread from team to team for both internal collaboration and external discussions from focus groups to customer service.
Loom will have to hope that after becoming popular at a company, managers will pay for the Pro version that shows exactly how long each viewer watched. That could clue them in that they need to be more concise, or that someone is cutting corners on training and cooperation. It’s also a great way to onboard new employees. “Just watch this collection of videos and let us know what you don’t understand.” At $10 per month though, the same cost as Google’s entire GSuite, Loom could be priced too high.
Next Loom will have to figure out a mobile strategy — something that’s surprisingly absent. Khan imagines users being able to record quick clips from their phones to relay updates from travel and client meetings. Loom also plans to build out voice transcription to add automatic subtitles to videos and even divide clips into thematic sections you can fast-forward between. Loom will have to stay ahead of competitors like Vidyard’s GoVideo and Wistia’s Soapbox that have cropped up since its launch. But Khan says Loom looms largest in the space thanks to customers at Uber, Dropbox, Airbnb, Red Bull and 1,100 employees at HubSpot.
“The overall space of collaboration tools is becoming deeper than just email + docs,” says Fushman, citing Slack, Zoom, Dropbox Paper, Coda, Notion, Intercom, Productboard and Figma. To get things done the fastest, businesses are cobbling together B2B software so they can skip building it in-house and focus on their own product.
No piece of enterprise software has to solve everything. But Loom is dependent on apps like Slack, Google Docs, Convo and Asana. Because it lacks a social or identity layer, you’ll need to send the links to your videos through another service. Loom should really build its own video messaging system into its desktop app. But at least Slack is an investor, and Khan says “they’re trying to be the hub of text-based communication,” and the soon-to-be-public unicorn tells him anything it does in video will focus on real-time interaction.
Still, the biggest threat to Loom is apathy. People already feel overwhelmed with Slack and email, and if recording videos comes off as more of a chore than an efficiency, workers will stick to text. And without the skimability of an email, you can imagine a big queue of videos piling up that staffers don’t want to watch. But Khan thinks the ubiquity of Instagram Stories is making it seem natural to jump on camera briefly. And the advantage is that you don’t need a bunch of time-wasting pleasantries to ensure no one misinterprets your message as sarcastic or pissed off.
Khan concludes, “We believe instantly sharable video can foster more authentic communication between people at work, and convey complex scenarios and ideas with empathy.”
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Redis Labs, a startup that offers commercial services around the Redis in-memory data store (and which counts Redis creator and lead developer Salvatore Sanfilippo among its employees), today announced that it has raised a $60 million Series E funding round led by private equity firm Francisco Partners.
The firm didn’t participate in any of Redis Labs’ previous rounds, but existing investors Goldman Sachs Private Capital Investing, Bain Capital Ventures, Viola Ventures and Dell Technologies Capital all participated in this round.
In total, Redis Labs has now raised $146 million and the company plans to use the new funding to accelerate its go-to-market strategy and continue to invest in the Redis community and product development.
Current Redis Labs users include the likes of American Express, Staples, Microsoft, Mastercard and Atlassian . In total, the company now has more than 8,500 customers. Because it’s pretty flexible, these customers use the service as a database, cache and message broker, depending on their needs. The company’s flagship product is Redis Enterprise, which extends the open-source Redis platform with additional tools and services for enterprises. The company offers managed cloud services, which give businesses the choice between hosting on public clouds like AWS, GCP and Azure, as well as their private clouds, in addition to traditional software downloads and licenses for self-managed installs.
Redis Labs CEO Ofer Bengal told me the company’s isn’t cash positive yet. He also noted that the company didn’t need to raise this round but that he decided to do so in order to accelerate growth. “In this competitive environment, you have to spend a lot and push hard on product development,” he said.
It’s worth noting that he stressed that Francisco Partners has a reputation for taking companies forward and the logical next step for Redis Labs would be an IPO. “We think that we have a very unique opportunity to build a very large company that deserves an IPO,” he said.
Part of this new competitive environment also involves competitors that use other companies’ open-source projects to build their own products without contributing back. Redis Labs was one of the first of a number of open-source companies that decided to offer its newest releases under a new license that still allows developers to modify the code but that forces competitors that want to essentially resell it to buy a commercial license. Ofer specifically notes AWS in this context. It’s worth noting that this isn’t about the Redis database itself but about the additional modules that Redis Labs built. Redis Enterprise itself is closed-source.
“When we came out with this new license, there were many different views,” he acknowledged. “Some people condemned that. But after the initial noise calmed down — and especially after some other companies came out with a similar concept — the community now understands that the original concept of open source has to be fixed because it isn’t suitable anymore to the modern era where cloud companies use their monopoly power to adopt any successful open source project without contributing anything to it.”
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Darktrace helped pave the way for using artificial intelligence to combat malicious hacking and enterprise security breaches. Now a new U.K. startup founded by an ex-Darktrace executive has raised some funding to take the use of AI in cybersecurity to the next level.
Senseon, which has pioneered a new model that it calls “AI triangulation” — simultaneously applying artificial intelligence algorithms to oversee, monitor and defend an organization’s network appliances, endpoints and “investigator bots” covering multiple microservices — has raised $6.4 million in seed funding.
David Atkinson — the startup’s CEO and founder who had previously been the commercial director for Darktrace and before that helped pioneer new cybersecurity techniques as an operative at the U.K.’s Ministry of Defense — said that Senseon will use the funding to continue to expand its business both in Europe and the U.S.
The deal was co-led by MMC Ventures and Mark Weatherford, who is chief cybersecurity strategist at vArmour (which itself raised money in recent weeks) and previously Deputy Under Secretary for Cybersecurity, U.S. Department of Homeland Security. Others in the round included Amadeus Capital Partners, Crane Venture Partners and CyLon, a security startup incubator in London.
As Atkinson describes it, triangulation was an analytics concept first introduced by the CIA in the U.S., a method of bringing together multiple vectors of information to unearth inconsistencies in a data set (you can read more on triangulation in this CIA publication). He saw an opportunity to build a platform that took the same kind of approach to enterprise security.
There are a number of companies that are using AI-based techniques to help defend against breaches — in addition to Darktrace, there is Hexadite (a remediation specialist acquired by Microsoft), Amazon is working in the field and many others. In fact I think you’d be hard-pressed to find any IT security company today that doesn’t claim to or actually use AI in its approach.
Atkinson claims, however, that many AI-based solutions — and many other IT security products — take siloed, single-point approaches to defending a network. That is to say, you have network appliance security products, endpoint security, perhaps security for individual microservices and so on.
But while many of these work well, you don’t always get those different services speaking to each other. And that doesn’t reflect the shape that the most sophisticated security breaches are taking today.
As cybersecurity breaches and identified vulnerabilities continue to grow in frequency and scope — with hundreds of millions of individuals’ and organizations’ data potentially exposed in the process, systems disabled, and more — we’re seeing an increasing amount of sophistication on the part of the attackers.
Yes, those malicious actors employ artificial intelligence. But — as described in this 2019 paper on the state of cybersecurity from Symantec — they are also taking advantage of bigger “surface areas” with growing networks of connected objects all up for grabs; and they are tackling new frontiers like infiltrating data in transport and cloud-based systems. (In terms of examples of new frontiers, mobile networks, biometric data, gaming networks, public clouds and new card-skimming techniques are some of the specific areas that Experian calls out.)
Senseon’s antidote has been to build a new platform that “emulates how analysts think,” said Atkinson. Looking at an enterprise’s network appliance, an endpoint and microservices in the cloud, the Senseon platform “has an autonomous conversation” using the source data, before it presents a conclusion, threat, warning or even breach alert to the organization’s security team.
“We have an ability to take observations and compare that to hypothetical scenarios. When we tell you something, it has a rich context,” he said. Single-point alternatives essentially can create “blind spots that hackers manoeuvre around. Relying on single-source intelligence is like tying one hand behind your back.”
After Senseon compiles its data, it sends out alerts to security teams in a remediation service. Interestingly, while the platform’s aim is to identify malicious activity in a network, another consequence of what it’s doing is to help organizations identify “false positives” that are not actually threats, to cut down on time and money that get wasted on investigating those.
“Organisations of all sizes need to get better at keeping pace with emerging threats, but more importantly, identifying the attacks that require intervention,” said Mina Samaan of MMC Ventures in a statement. “Senseon’s technology directly addresses this challenge by using reinforcement learning AI techniques to help over-burdened security teams better understand anomalous behaviour through a single holistic platform.”
Although Senseon is only announcing seed funding today, the company has actually been around since 2017 and already has customers, primarily in the finance and legal industries (it would only give out one customer reference, the law firm of Harbottle & Lewis).
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Paris-based startup Alan has raised a Series B round of funding of $45 million (€40 million). Index Ventures is once again leading the round, with partners of DST Global also participating. The company had raised a $28 million funding round only 10 months ago.
Alan is a software-as-a-service startup tackling a very specific industry: the health insurance market in France — and soon across Europe. The company wants to create a well-designed insurance product with transparent pricing and policies to make healthcare more accessible. And it isn’t just a marketplace — the startup has obtained an official health insurance license and is the first new health insurance company in France in 30 years.
In France, every employee is covered by the national healthcare system for basic reimbursements, as well as a private insurance company for more expensive treatments. In addition to that, legacy insurance companies have neglected those products as they usually don’t generate a lot of margins on that segment. It creates a huge market opportunity for Alan.
With today’s funding announcement, the startup has shared some numbers. In 2018 alone, the company grew from 5,000 insured people to 27,000, and revenue jumped from $4 million to $25 million (€3.5 million to €22 million). Alan has been focused on freelancers as well as small and medium companies, such as My Little Paris, Le Slip Français, Ledger and Converteo.
More interestingly, Alan is close to break-even right now with 64 employees. That gives you an idea of Alan’s margins.
Following today’s funding round, the company is going to hire a lot more people. There should be around 175 people working for Alan by the end of the year.
On the product front, the company is always looking at ways to make the experience as seamless as possible. “We’re trying to make the insurance process instantaneous, from quotes to coverage and reimbursements” co-founder and CEO Jean-Charles Samuelian told me.
But Alan has always been about healthcare at large, not just insurance products. So let’s see how they can use this influx of funding to simplify healthcare in general.
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Compared to startups born into the frothy London fintech space as it exists today, 2011-founded GoCardless could well be considered a slow burner. However, in more recent years, the nearly 300-person company — headed by co-founder and CEO Hiroki Takeuchi — has undoubtedly stepped on the gas in a bid to become the one-stop shop globally for businesses that want to let customers pay via recurring bank payments.
A little over a year ago, GoCardless announced that it had raised $22.5 million in further funding, off the back of record annual growth in the U.K. and strong early traction in new markets. And today the fintech is disclosing another fresh injection of capital: $75 million in Series E funding, in part to fund new offices across EMEA, APAC and North America. In addition to its London HQ, the company already has sites in France, Australia and Germany, from which it says it processes transactions for 40,000 businesses worldwide.
Leading the round are new investors Adams Street Partners, Google Ventures and Salesforce Ventures. Previous backers Accel Partners, Balderton Capital, Notion Capital and Passion Capital also followed on.
In a call with Takeuchi late last week, he picked up on a familiar theme, describing the collection of recurring payments for many business as “broken.” Accessing the various bank to bank payments schemes has traditionally been difficult from a commercial, compliance and technical point of view. Instead, businesses have typically relied on payment methods, such as card payments or cheques, which aren’t up to the job of recurring payments.
That’s because these payment options are designed for one-off transactions (cards, for example, expire, breaking the payment flow). Meanwhile, there’s been a rise in subscription business models and an expanding B2B market in which contractors and partners need to make regular variable payments. According to Takeuchi, this means an international recurring payments network like the one GoCardless is building is needed more than ever.
“A global network for bank debit is an absolute necessity in allowing businesses to easily collect recurring payments anywhere, in any currency,” he says. “Thanks to the support of our investors we can now open up our global network and payments platform to more businesses across the world, delivering on our mission to take the pain out of getting paid, so that businesses can focus on what they do best.”
Takeuchi also tells me GoCardless is investing heavily in its product, with a product team of around 100 members. He declined to go into much detail with regards to GoCardless’ immediate or more long-term roadmap, although currency conversion is one area the company is developing new products for. It’s not clear if that will be via an FX partner, such as London neighbour TransferWise, or a more homegrown solution, although the former seems more likely. Takeuchi wouldn’t be drawn on any specifics.
Other areas of development include products to help businesses boost cash flow via “instant settlement,” and smarter payment features to increase transaction success rates. The latter could include using open banking to check if funds are available before trying to process a bank debit, or to automatically set the most appropriate payment date.
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“The book itself is a curious artefact, not showy in its technology but complex and extremely efficient: a really neat little device, compact, often very pleasant to look at and handle, that can last decades, even centuries. It doesn’t have to be plugged in, activated, or performed by a machine; all it needs is light, a human eye, and a human mind. It is not one of a kind, and it is not ephemeral. It lasts. It is reliable. If a book told you something when you were 15, it will tell it to you again when you’re 50, though you may understand it so differently that it seems you’re reading a whole new book.”—Ursula K. Le Guin
Every year, Bill Gates goes off-grid, leaves friends and family behind, and spends two weeks holed up in a cabin reading books. His annual reading list rivals Oprah’s Book Club as a publishing kingmaker. Not to be outdone, Mark Zuckerberg shared a reading recommendation every two weeks for a year, dubbing 2015 his “Year of Books.” Susan Wojcicki, CEO of YouTube, joined the board of Room to Read when she realized how books like The Evolution of Calpurnia Tate were inspiring girls to pursue careers in science and technology. Many a biotech entrepreneur treasures a dog-eared copy of Daniel Suarez’s Change Agent, which extrapolates the future of CRISPR. Noah Yuval Harari’s sweeping account of world history, Sapiens, is de rigueur for Silicon Valley nightstands.
This obsession with literature isn’t limited to founders. Investors are just as avid bookworms. “Reading was my first love,” says AngelList’s Naval Ravikant. “There is always a book to capture the imagination.” Ravikant reads dozens of books at a time, dipping in and out of each one nonlinearly. When asked about his preternatural instincts, Lux Capital’s Josh Wolfe advised investors to “read voraciously and connect dots.” Foundry Group’s Brad Feld has reviewed 1,197 books on Goodreads and especially loves science fiction novels that “make the step function leaps in imagination that represent the coming dislocation from our current reality.”
This begs a fascinating question: Why do the people building the future spend so much of their scarcest resource — time — reading books?
Image by NiseriN via Getty Images. Reading time approximately 14 minutes.
Do innovators read in order to mine literature for ideas? The Kindle was built to the specs of a science fictional children’s storybook featured in Neal Stephenson’s novel The Diamond Age, in fact, the Kindle project team was originally codenamed “Fiona” after the novel’s protagonist. Jeff Bezos later hired Stephenson as the first employee at his space startup Blue Origin. But this literary prototyping is the exception that proves the rule. To understand the extent of the feedback loop between books and technology, it’s necessary to attack the subject from a less direct angle.
David Mitchell’s Cloud Atlas is full of indirect angles that all manage to reveal deeper truths. It’s a mind-bending novel that follows six different characters through an intricate web of interconnected stories spanning three centuries. The book is a feat of pure M.C. Escher-esque imagination, featuring a structure as creative and compelling as its content. Mitchell takes the reader on a journey ranging from the 19th century South Pacific to a far-future Korean corpocracy and challenges the reader to rethink the very idea of civilization along the way. “Power, time, gravity, love,” writes Mitchell. “The forces that really kick ass are all invisible.”
The technological incarnations of these invisible forces are precisely what Kevin Kelly seeks to catalog in The Inevitable. Kelly is an enthusiastic observer of the impact of technology on the human condition. He was a co-founder of Wired, and the insights explored in his book are deep, provocative, and wide-ranging. In his own words, “When answers become cheap, good questions become more difficult and therefore more valuable.” The Inevitable raises many important questions that will shape the next few decades, not least of which concern the impacts of AI:
“Over the past 60 years, as mechanical processes have replicated behaviors and talents we thought were unique to humans, we’ve had to change our minds about what sets us apart. As we invent more species of AI, we will be forced to surrender more of what is supposedly unique about humans. Each step of surrender—we are not the only mind that can play chess, fly a plane, make music, or invent a mathematical law—will be painful and sad. We’ll spend the next three decades—indeed, perhaps the next century—in a permanent identity crisis, continually asking ourselves what humans are good for. If we aren’t unique toolmakers, or artists, or moral ethicists, then what, if anything, makes us special? In the grandest irony of all, the greatest benefit of an everyday, utilitarian AI will not be increased productivity or an economics of abundance or a new way of doing science—although all those will happen. The greatest benefit of the arrival of artificial intelligence is that AIs will help define humanity. We need AIs to tell us who we are.”
It is precisely this kind of an AI-influenced world that Richard Powers describes so powerfully in his extraordinary novel The Overstory:
“Signals swarm through Mimi’s phone. Suppressed updates and smart alerts chime at her. Notifications to flick away. Viral memes and clickable comment wars, millions of unread posts demanding to be ranked. Everyone around her in the park is likewise busy, tapping and swiping, each with a universe in his palm. A massive, crowd-sourced urgency unfolds in Like-Land, and the learners, watching over these humans’ shoulders, noting each time a person clicks, begin to see what it might be: people, vanishing en masse into a replicated paradise.”
Taking this a step further, Virginia Heffernan points out in Magic and Loss that living in a digitally mediated reality impacts our inner lives at least as much as the world we inhabit:
“The Internet suggests immortality—comes just shy of promising it—with its magic. With its readability and persistence of data. With its suggestion of universal connectedness. With its disembodied imagines and sounds. And then, just as suddenly, it stirs grief: the deep feeling that digitization has cost us something very profound. That connectedness is illusory; that we’re all more alone than ever.”
And it is the questionable assumptions underlying such a future that Nick Harkaway enumerates in his existential speculative thriller Gnomon:
“Imagine how safe it would feel to know that no one could ever commit a crime of violence and go unnoticed, ever again. Imagine what it would mean to us to know—know for certain—that the plane or the bus we’re travelling on is properly maintained, that the teacher who looks after our children doesn’t have ugly secrets. All it would cost is our privacy, and to be honest who really cares about that? What secrets would you need to keep from a mathematical construct without a heart? From a card index? Why would it matter? And there couldn’t be any abuse of the system, because the system would be built not to allow it. It’s the pathway we’re taking now, that we’ve been on for a while.”
Machine learning pioneer, former President of Google China, and leading Chinese venture capitalist Kai-Fu Lee loves reading science fiction in this vein — books that extrapolate AI futures — like Hao Jingfang’s Hugo Award-winning Folding Beijing. Lee’s own book, AI Superpowers, provides a thought-provoking overview of the burgeoning feedback loop between machine learning and geopolitics. As AI becomes more and more powerful, it becomes an instrument of power, and this book outlines what that means for the 21st century world stage:
“Many techno-optimists and historians would argue that productivity gains from new technology almost always produce benefits throughout the economy, creating more jobs and prosperity than before. But not all inventions are created equal. Some changes replace one kind of labor (the calculator), and some disrupt a whole industry (the cotton gin). Then there are technological changes on a grander scale. These don’t merely affect one task or one industry but drive changes across hundreds of them. In the past three centuries, we’ve only really seen three such inventions: the steam engine, electrification, and information technology.”
So what’s different this time? Lee points out that “AI is inherently monopolistic: A company with more data and better algorithms will gain ever more users and data. This self-reinforcing cycle will lead to winner-take-all markets, with one company making massive profits while its rivals languish.” This tendency toward centralization has profound implications for the restructuring of world order:
“The AI revolution will be of the magnitude of the Industrial Revolution—but probably larger and definitely faster. Where the steam engine only took over physical labor, AI can perform both intellectual and physical labor. And where the Industrial Revolution took centuries to spread beyond Europe and the U.S., AI applications are already being adopted simultaneously all across the world.”
Cloud Atlas, The Inevitable, The Overstory, Gnomon, Folding Beijing, and AI Superpowers might appear to predict the future, but in fact they do something far more interesting and useful: reframe the present. They invite us to look at the world from new angles and through fresh eyes. And cultivating “beginner’s mind” is the problem for anyone hoping to build or bet on the future.
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