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Stonly is building a service for customer support teams so that they can share step-by-step guides to solve the most common issues users have. The startup just raised a $3.5 million funding round led by Accel with business angels also participating, such as Eventbrite CTO Renaud Visage and PeopleDoc founders Jonathan Benhamou and Clément Buyse.
The startup isn’t building a chatbot for customer support — chatbots usually don’t understand what you mean and you end up contacting customer support anyway. Stonly believes that scripted guides with multiple questions work much better than both chatbots and intimidating knowledge bases.
But the company is well aware that it isn’t going to replace Zendesk or Intercom overnight. That’s why a Stonly guide is a module that you can embed in your existing tools. The startup currently supports Intercom, Zendesk, Freshdesk and Front.
This way, if somebody contacts you on Front or Intercom, you can reply with a Stonly guide to help your users solve their own issues (at least if it’s a common issue). Stonly is also launching its own more traditional knowledge base powered by Stonly guides so that your client can access common questions through a chat widget.
Putting together a Stonly guide doesn’t require any technical skills. After defining the steps, you can write text, add images, videos and buttons in a web interface. Stonly also supports translations.
And it’s been working well for the startup’s first clients. For instance, Dashlane noticed a 25% decrease in opened tickets for their most frequent issues after using Stonly. Other clients include Devialet, Happn and Calendly.
With today’s funding round, the startup is expanding to the U.S. with a new office in New York and David Rostan, VP of Sales and Marketing at Calendly, is joining as head of revenue.
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The student loan crisis in the U.S. has left venture capitalists searching for novel approaches to financing higher education, but can the same systems designed for helping coders in Silicon Valley get jobs at Google help underserved students in developing countries become part of a global work force?
Similar to the buzzy San Francisco startup Lambda School, Microverse is a coding school that utilizes ISAs, or Income Share Agreements, as a means of allowing students to learn now and pay later with a fixed percentage of their future salary. Microverse isn’t aiming to compete heavily with Lambda School for U.S. students, however, they are looking more heavily at courting students in developing countries. The startup currently has students in 96 countries, with Mexico, Brazil, Kenya, Nigeria, Cameroon and India among their most represented, CEO Ariel Camus tells TechCrunch.
The pitch of bringing the ISA model worldwide has attracted investor interest. The startup tells TechCrunch it has just closed $3.2 million in seed funding from venture capitalists including General Catalyst and Y Combinator.
Lambda School and its ilk have excited plenty of investors. There has also been plenty of scrutiny and some questions on whether quickly scaling to venture-sized returns or building revenue by selling off securitized ISAs ends up pushing these startups towards cutting corners.
Microverse, for its part, is already built quite lean. The program has no full-time instructors. The entire curriculum is a self-guided English-only lesson plan that relies on students that are just months ahead in the program serving as “mentors.” Students are expected to spend eight hours per day pushing through the curriculum with assigned study partners and peer groups, graduating in about eight months on average, Camus says.
“The average starting salary for us — it’s of course lower and that’s expected,” said Camus. “The only way we can offer as good or better learning experience as Lambda or any other campus-based education in the US — with salaries that will usually be lower — is if our costs are lower, and that’s why we have designed the entire system to allow us to scale faster. We don’t have to hire teachers, we don’t have to create content and that allows us to adjust to changes in the market and new technologies much much faster.”
While Lambda School’s ISA terms require students to pay 17% of their monthly salary for 24 months once they begin earning above $50,000 annually — up to a maximum of $30,000, Microverse requires that graduates pay 15% of their salary once they begin making more than just $1,000 per month, though there is no cap on time so students continue payments until they have repaid $15,000 in full. In both startup’s cases, students only repay if they are employed in a field related to what they studied, but with Microverse, ISAs never expire so if you ever enter a job adjacent to your area of study, you are on the hook for repayments. Lambda School’s ISA taps out after five years of deferred repayments.
Without much of the nuance in how Lambda School or Holberton School have structured their ISA terms, Microverse structure seems less amenable, but Camus defends the terms as a necessary means to getting around under-reporting.
“When you use a cap, you’re using using a perverse incentive for under-reporting,” Camus says. “In the U.S. where you can enforce tax reviews, there’s no need to worry about that and I think it’s better if you can cap it, but in most of the developing countries where there is not a strong tax system, it isn’t a possibility.”
For students that qualify terms for repaying this ISA, they are, again, on the hook for $15,000. Charging such a hefty fee for an online course without full-time instructors geared towards students in developing countries could be controversial for a venture-backed startup, but it will also put a heavy burden on the school to keep their students satisfied and help them find employment via its network of career counselors.
The CEO acknowledges the high price of Microverse’s instruction, “It is huge,” but says that the premium is necessary to build a business around getting students in developing countries careers in the global workforce. Microverse is keeping its total number of admitted students small early on so that it can ensure it’s meeting their needs, Camus says, noting that Microverse accepts just 1% of applicants, adding 70-80 students to the program per month.
“This conversation around the ISA in the U.S. that is so hot, you have to frame it in such a different way when you’re talking about students in developing and emerging countries. Like, there are no alternatives,” Camus says. “…if you can find a value proposition that aligns with their goals and gives them some international and professional exposure, that gives them a world-class education… that’s a very compelling proposition.”
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It’s been a big news day for Salesforce . It announced that co-CEO Keith Block would be stepping down, and that it had acquired Vlocity for $1.33 billion in an all-cash deal.
It’s no coincidence that Salesforce targeted this startup. It’s a firm that builds six industry-specific CRMs on top of Salesforce — communications, media and entertainment, insurance and financial services, health, energy and utilities and government and nonprofits — and Salesforce Ventures was also an investor. This would appear to have been a deal waiting to happen.
Brent Leary, founder and principal analyst at CRM Essentials, says Salesforce saw this as an important target to keep building the business. “Salesforce has been beefing up their abilities to provide industry-specific solutions by cultivating strategic ISV partnerships with companies like Vlocity and Veeva (which is focused on life sciences). But this move signals the importance of making these industry capabilities even more a part of the platform offerings,” Leary told TechCrunch.
Ray Wang, founder and principal analyst at Constellation Research, also liked the deal for Salesforce. “It’s a great deal. Vlocity gives them the industries platform they need. More importantly, it keeps Google from buying them and [could generate] $10 billion in additional industries revenue growth over next four years,” he said.
Vlocity had raised about $163 million on a valuation of around $1 billion as of its most recent round, a $60 million Series C last March. If $1.33 billion seems a little light, given what Vlocity is providing the company, Wang says it’s because Vlocity needed Salesforce more than the other way around.
“Vlocity on its own doesn’t have as big a future without Salesforce. They have to be together. So Salesforce doesn’t need to buy them. They could keep building out, but it’s better for them to buy them now,” Wang said.
Still, the company was valued at $1 billion just under a year ago, and sold for $1.33 billion after raising $163 million. That means it received 8.2x total invested capital ($1.33 billion/ $163 million invested capital), which isn’t a bad return.
In a blog post on the Vlocity website, founder and CEO David Schmaier put a positive spin on the deal. “Upon the close of the transaction, Vlocity — this wonderful company that we, as a team, have created, built, and grown into a transformational solution for six of the most important industries in the enterprise — will become part of Salesforce,” he wrote.
Per usual, the deal will be predicated on regulatory approval and close some time during Salesforce’s second quarter in fiscal 2021.
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Fintech startup Revolut is raising a large Series D round of funding. TCV is leading the $500 million round, valuing the company at $5.5 billion. Over the past few years, Revolut has raised $836 million in total.
Some existing investors are also participating in today’s funding round, but Revolut isn’t sharing names. Previous investors include DST Global, Index Ventures, Balderton Capital and many others.
If you’re not familiar with Revolut, the company is building a financial service to replace traditional bank accounts. You can open an account from an app in just a few minutes. You can then receive, send and spend money from the app or using a debit card.
On top of that, Revolut has added a ton of features that it has built in-house or through partnerships. You can insure your phone, get a travel medical insurance package, buy cryptocurrencies, buy shares, donate to charities, save money and more.
Revolut currently has more than 10 million customers, mostly in Europe and the U.K. The company doesn’t share specific numbers when it comes to transaction volume and monthly active customers, but here are some percentage-based metrics:
With the new influx of cash, the company says that it’ll focus on improving its product for existing users as well as revenue. It’s all about making Revolut more useful and stickier going forward.
In particular, you can expect new lending services for both retail customers as well as companies using Revolut for Business. While Revolut provides a ton of services in the U.K., customers in other markets don’t have the same feature set. For instance, Revolut recently launched savings vaults in the U.K. — customers in other markets will be able to open savings sub-accounts in the future, as well.
Other than that, Revolut wants to double down on the core features. The company will improve its two subscription tiers (Premium and Metal) and improve banking operations across Europe — you can expect full bank accounts in Europe in the future.
There are currently 2,000 people working for Revolut. “We’re on a mission to build a global financial platform — a single app where our customers can manage all of their daily finances, and this investment demonstrates investor confidence in our business model. Going forward, our focus is on rolling-out banking operations in Europe, increasing the number of people who use Revolut as their daily account, and striving towards profitability,” Revolut co-founder and CEO Nik Storonsky said in the release.
Revolut is currently live in the U.K., Europe, Singapore and Australia (in beta). While the company has announced plans to expand to a handful of countries, the main focus is on launching in the U.S. and Japan in the coming months.

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Oxx, a European venture capital firm co-founded by Richard Anton and Mikael Johnsson, this month announced the closing of its debut fund of $133 million to back “Europe’s most promising SaaS companies” at Series A and beyond.
Launched in 2017 and headquartered in London and Stockholm, Oxx pitches itself as one of only a few European funds focused solely on SaaS, and says it will invest broadly across software applications and infrastructure, highlighting five key themes: “data convergence & refinery,” “future of work,” “financial services infrastructure,” “user empowerment” and “sustainable business.”
However, its standout USP is that the firm says it wants to be a more patient form of capital than investors who have a rigid Silicon Valley SaaS mindset, which, it says, often places growth ahead of building long-lasting businesses.
I caught up with Oxx’s co-founders to dig deeper into their thinking, both with regards to the firm’s remit and investment thesis, and to learn more about the pair’s criticism of the prevailing venture capital model they say often pushes SaaS companies to prioritize “grow at all costs.”
TechCrunch: Oxx is described as a B2B software investor investing in SaaS companies across Europe from Series A and beyond. Can you be more specific regarding the size of check you write and the types of companies, geographies, technologies and business models you are focusing on?
Richard Anton: We will lead funding rounds anywhere in the range $5-20 million in SaaS companies. Some themes we’re especially excited about include data convergence and the refining and usage of data (think applications of machine learning, for example), the future of work, financial services infrastructure, end-user empowerment and sustainable business.
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Boris Renski, the co-founder of Mirantis, one of the earliest and best-funded players in the OpenStack space a few years ago (which then mostly pivoted to Kubernetes and DevOps), has left his role as CMO to focus his efforts on a new startup: FreedomFi. The new company brings together open-source hardware and software to give enterprises a new way to leverage the newly opened 3.5 GHz band for private LTE and — later — 5G IoT deployments.
“There is a very broad opportunity for any enterprise building IoT solutions, which completely changes the dynamic of the whole market,” Renski told me when I asked him why he was leaving Mirantis. “This makes the whole space very interesting and fast-evolving. I felt that my background in open source and my existing understanding of the open-source landscape and the LTE space […] is an extremely compelling opportunity to dive into headfirst.”
Renski told me that a lot of the work the company is doing is still in its early stages, but the company recently hit a milestone when it used its prototype stack to send messages across its private network over a distance of around 2.7 miles.
Mirantis itself worked on bringing Magma, a Facebook-developed open-source tool for powering some of the features needed for building access networks, into production. FreedomFi is also working with the OpenAirInterface consortium, which aims to create an ecosystem for open-source software and hardware development around wireless innovation. Most, if not all, of the technology the company will develop over time will also be open source, as well.
Renski, of course, gets to leverage his existing connections in the enterprise and telco industry with this new venture, but he also told me that he plans to leverage the Mirantis playbook as he builds out the company.
“At Mirantis, our journey was that we started with basically offering end-to-end open-source cloud buildouts to a variety of enterprises back when OpenStack was essentially the only open-source cloud project out there,” he explained. “And we spent a whole bunch of time doing that, engaging with customers, getting customer revenue, learning where the bottlenecks are — and then kind of gradually evolving into more of a leveraged business model with a subscription offering around OpenStack and then MCP and now Kubernetes, Docker, etc. But the key was to be very kind of customer-centric, go get some customer wins first, give customers a services-centric offering that gets them to the result, and then figure out where the leveraged business model opportunities are.”
Currently, enterprises that want to attempt to build their own private LTE networks — and are willing to spend millions on it — have to go to the large telecom providers. Those companies, though, aren’t necessarily interested in working on these relatively small deployments (or at least “small” by the standards of a telco).
Renski and his team started the project about two months ago and for now, it remains self-funded. But the company already has five pilots lined up, including one with a company that produces large-scale events and another with a large real estate owner, and with some of the tech falling in place, Renski seems optimistic that this is a project worth focusing on. There are still some hurdles to overcome and Renski tells me the team is learning new things every day. The hardware, for example, remains hard to source and the software stack remains in flux. “We’re probably at least six months away from having solved all of the technology and business-related problems pertaining to delivering this kind of end-to-end private LTE network,” he said.
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David Renteln, the Los Angeles-based co-founder of Soylent and the co-founder and chief executive of new nicotine gum manufacturer Lucy Goods, thinks there should be a better-tasting, less-medicinal offering for people looking to quit smoking.
That’s why he founded Lucy Goods, and that’s why investors, including RRE Ventures, Vice Ventures and FundRX joined previous investors YCombinator and Greycroft in backing the company with $10 million in new funding.
“We reformulated nicotine gum and the improvements that we made were to the taste, the texture and the nicotine release speed,” said Renteln.
These days, any startup that’s working on smoking cessation or working with tobacco products can’t avoid comparisons to Juul — the multi-billion-dollar startup that’s at the center of the surge in teen nicotine consumption.
“The Juul comparison is something that’s obviously top of people’s minds,” Renteln said. “It’s important to note that there’s a huge difference in nicotine products.”
Renteln points to statements from former Food and Drug Administration chief, Scott Gottlieb (who’s now a partner at the venture firm New Enterprise Associates), which drew a distinction between combustible tobacco products on one end and nicotine gums and patches on the other.
“Nicotine isn’t the principle agent of harm associated with these tobacco products,” said Rentlen. “It’s addictive but not inherently bad for you.”
Lucy Goods also doesn’t release its nicotine dosage in a concentrated burst like vapes, which are designed to replicate the head rush associated with smoking a cigarette, said Renteln.
“It is a stimulant and they will get a sensation, but it’s not as intense as taking a very deep drag of a cigarette,” Renteln said.
The company’s website also doesn’t skew to young, lifestyle marketing images. Instead, there are testimonials from older, ex-smokers hawking the Lucy gum.
“I don’t want anyone underage using any nicotine product or any drug in general… [and] the flavors have been around for a long time.”
Joining Renteln in the quest to create a better nicotine gum is Samy Hamdouche, a former business development executive at several Southern California biotech startups and the previous vice president of research at Soylent.
For both men, the idea is to get a new product to market that can help people quit smoking — without a social stigma — Renteln said.
“Smoking is the leading cause of preventable death in the United States claiming over 480,000 lives every year and costing the U.S. an estimated $300 billion in direct health costs and lost productivity. Lucy is committed to bringing innovative nicotine products to the market to eliminate tobacco related harm and we’re proud to be part of their journey,” said RRE investor, Jason Black in a statement.

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Deviceplane, a member of the Y Combinator Winter 2020 class, is developing an open-source toolset to manage, monitor and update Linux devices running at the edge.
“We solve the hard infrastructure problems that all these companies face, including network conductivity, SSH access, orchestrating and deployment of remote updates, hosting, application monitoring and access and security controls. It’s 100% open source, available under an Apache License. You can either host it yourself or you can run on the hosted version,” company founder and CEO Josh Curl told TechCrunch.
He could see this working with a variety of hardware, including robotics, consumer appliances, drones, autonomous vehicles and medical devices.
Curl, who has a background in software engineering, was drawn to this problem and found that most companies were going with home-grown solutions. He said once he studied the issue, he found that the set of infrastructure resources required to manage, monitor and update these devices didn’t change that much across industries.
The over-the-air updates are a big part of keeping these devices secure, a major concern with edge devices. “Security is challenging, and one of the core tenets of security is just the ability to update things. So if you as a company are hesitant to update because you’re afraid that things are going to break, or you don’t have a proper infrastructure to do those upgrades, that makes you more hesitant to do upgrades, and it slows down development velocity,” Curl said.
Customers can connect to the Deviceplane API via Wi-Fi, cellular or ethernet. If you’re worried about someone tapping into that, Curl says the software assigns the device a unique identity that is difficult to spoof.
“Devices are assigned an identity in Deviceplane and this identity is what authorizes it to make API calls to Deviceplane. The access key for this identity is stored only on the device, which makes it impossible for someone else to spoof this device without physical access to it.
“Even if someone were able to spoof this identity, they would not be able to deploy malicious code to the spoofed device. Devices never have access to control what software they’re running — this is something that can be done only by the developer pushing out updates to devices,” Curl explained.
The company intends to offer both the hosted version and installed versions of the software as open source, something that he considers key. He hopes to make money supporting companies with more complex installations, but he believes that by offering the software as open source, it will drive developer interest and help build a community around the project.
As for joining YC, Curl said he has friends that had been through the program in the past, and had recommended he join as well. Curl sees being part of the cohort as a way to build his business. “We were excited to be tapping into the YC network — and then being able to tap into that network in the future. I think that YC has funded many companies in the past that can be Deviceplane customers, and that can accelerate going forward.”
Curl wasn’t ready to share download numbers just yet, but it’s still an early-stage startup looking to build the company. It’s using an open-source model to drive interest, while helping solve a sticky problem.
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Commercial aviation isn’t typically the place to look if you’re after carbon-light initiatives. Jet fuel isn’t generally very green, and airplanes burn a lot of it when traversing the skies. But supersonic flight startup Boom wants to change the perception of commercial aviation as an emissions-costly prospect, starting with their testing development program for the XB-1 supersonic demonstration aircraft that will eventually lead to the development of its Overture passenger aircraft.
Boom claims this will make it the first commercial flight OEM to achieve this level of sustainability, especially from the very beginning of its aircraft flight testing and certification process. And while XB-1 and eventually Overture aren’t electric or hybrid aircraft, the way the company hopes to achieve this milestone is through a combination of using sustainable jet fuel and carbon offsets (effectively the process of buying carbon “credits” by funding projects that net reduce greenhouse gases) to reduce its overall carbon footprints to zero.
The fuel that Boom is using comes from partner Prometheus Fuel, which is a company that uses electricity from renewable power sources, like solar and wind, to turn CO2 scrubbed from the air into jet fuel. Already, Boom has tested this fuel in use during some of its initial ground tests, and its findings indicate that it should be able to use it effectively through both the remainder of ground testing, as well as into its flight program.
While there is some debate about the overall validity and efficacy of carbon offsets, provided that money from these programs is funneled into the proper initiatives, they do seem to result in more ecological good than not. And any attempt to offset the economic impact of a flight program like Boom’s, especially if it’s carried through to flying production aircraft, should be better for the environment than had no attempt been made whatsoever. Which, by the way, is the case for most new aircraft development programs.
Already, Boom is in the process of building the XB-1, which it will then flight test in partnership with Flight Research during a program in the Mojave Desert at the Mojave Air and Space Port. The goal is to begin testing this summer, and eventually use the information gathered from the XB-1 program (which will be able to hold a pilot but no passengers) to build out the final Overture aircraft that will offer commercial passenger supersonic flight services. Boom has secured agreements with a number of airlines for pre-orders for Overture, including JAL and Virgin.
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How well do Robinhood’s financials stack up against incumbent online brokerages? While we wait for the seven-year-old company’s long-planned IPO, Alex Wilhelm examined Morgan Stanley’s big $13 billion purchase of E-Trade for fresh data comparison points. Robinhood has 10 million accounts — twice what E-Trade has — but it also appears to make much less money per user and has far fewer assets under management, as he covered for Extra Crunch. So while its fee-free approach has destroyed a key revenue stream for competitors, it still has to grow its own “order-flow” business into its private-market valuation.
One solution is to make the platform stickier via social features. On the same day as the E-Trade deal announcement, Robinhood launched a new Profiles feature to encourage users to share stock tips. Josh Constine explored the offering and where it is headed on TechCrunch, concluding that “Profiles and lists, and then eventually more social features, could get Robinhood’s users trading more so there’s more order flow to sell and more reason for them to buy subscriptions.”
Alex also took a look at a new report on fintech funding, which found last year was a peak overall — but skewed towards later-stage companies. Certainly, the wealth management segment is looking mature.
But the category is massive, with many more incumbents left to disrupt. What are fintech investors looking for? Check out our popular investor survey on this topic from November.


“Our mandate is any technology that can be strategic to the real estate industry,” the prolific investor told Connie Loizos in an extended interview for Extra Crunch this week. While WeWork may have depressed some investor interest, plenty of models are working great across various segments — so he and his partners are raising more funds. One of the hottest sectors, perhaps surprisingly, is in sustainable buildings. As Wallace details, public pressure, large-tenant pressure, large-investor pressure and new metro requirements have removed any choice that the industry has in the matter:
Make no mistake; we are front-and-center to what is happening in the real estate industry and the collision with technology, and this is the single-most-important thing that has happened to the real estate industry in the last five decades. The real estate industry is going to have to go carbon-neutral and that is brand-new.
Is this sector also your focus? Be sure to check out our survey of investors in construction robotics from last week to find out some of the latest opportunities, plus our overview survey of real estate and prop tech investors from November.

Ahead of our big robotics conference at UC Berkeley in early March, we have been producing a whole series of surveys on robotics verticals. This week, our resident financial analyst Arman Tabatabai teamed up with our hardware editor turned conference organizer, Brian Heater, to do a series of interviews with VCs who are focused on warehouse and manufacturing robotics. Investors include:
Our media columnist Eric Peckham wants to feature your advice in two upcoming articles. If you have relevant expertise, click the links below and share your opinions.
Do AI startups have worse economics than SaaS shops? (EC)
Elon Musk says all advanced AI development should be regulated, including at Tesla (TC)
SpaceX alumni are helping build LA’s startup ecosystem (EC)
Dear Sophie: I need the latest details on the new H-1B registration process (TC)
Tracking China’s astounding venture capital slowdown (EC)
The rise of the winged pink unicorn (TC)
Voodoo Games thrives by upending conventional product design (EC)
Ex-YC partner Daniel Gross rethinks the accelerator (TC)
How companies are working around Apple’s ban on vaping apps (EC)
Rippling starts billboard battle with Gusto (TC)
This week was a fun combination of early-stage and late-stage news, with companies as young as seed stage and as old as PE-worthy joining our list of topics.
Danny and Alex were back on hand to chat once again. Just in case you missed it, they had some fun talking Tesla yesterday, and there are new Equity videos on YouTube. Enjoy!
This week the team argued about org-chart companies, debt raises, some of the items mentioned above, and much more. Details here.
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