Enterprise
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Hangouts Chat, Google’s Slack competitor, comes out of beta
Hangouts Chat, Google’s take on modern workplace communication, is now generally available and is becoming a core part of G Suite. Hangouts Chat was first announced at Google Cloud Next 2017, together with Hangouts Meet. While Meet went right into public availability, though, Chat went into an invite-only preview. Now, Google is rolling Chat out to all G Suite users. Read More
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Square’s bets beyond a register brought in $253M last year as it posts a largely positive fourth quarter
Square posted a largely successful fourth quarter that showed continuing growth with its Cash App — with users spending around $90 million on its Cash card in December, putting it on a potentially $1 billion run rate. That would offer another significant avenue for Square to snap up additional customers as it looks to chip away at the alternatives available for directly sending cash… Read More
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EnvKey wants to create a smarter place to store a company’s API keys and credentials
If an engineer ends up leaving a company, on their own, or for any other reason, the company work is going to have to quickly work to change all of their keys for their credentials and keys application components. That’s a huge hassle, because often times it’s hard to know where they are stored, who can access what, and how to change everything at a massive scale — especially… Read More
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Hunter2 wants to teach engineers to handle web app security with a hands-on approach
When Equifax was broken into late last year — one of the biggest security breaches in recent history — Fletcher Heisler wanted to make sure engineers got to know exactly what happened right away, and how to fix it. That’s part of the goal of Hunter2, a new online learning platform for engineers that’s designed to teach them how to handle these kinds of breaches in a… Read More
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Here’s the latest update on the very spicy beef between two massive chipmakers
Broadcom and Qualcomm, the former of which is trying to acquire the latter, are continuing to duke it out on their respective investor relations pages by issuing public statements to investors over how much drama there is over the pricing of this deal. The Dropbox IPO filing is here
It’s official, the Dropbox IPO filing is here. Going public is a huge milestone for Dropbox and has been one of the most anticipated tech IPOs for several years now. We knew that it had already filed confidentially, but the company has now unveiled its filing, meaning the actual IPO is likely very soon, probably late March. Read More
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Customer service bot startup Agent IQ announces $6.3 million Series A led by Sierra Ventures
If you’ve tried to deal with a bot before you can speak to a human customer service rep, you know how frustrating that process can sometimes be. Sure, there are basic tasks that can free up a human rep to handle the more difficult matters, but it can be exasperating when there is no easy way to talk to a person. Agent IQ, a startup that has developed customer service bots, acknowledges… Read More
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Indigo Fair raises $12M to connect wholesalers with smaller retail outlets with a smarter service
Max Rhodes was walking around that weird little parklet in Hayes Valley in San Francisco after taking a break from a five-year stint at Square to figure out what he wanted to do next — and he kept seeing Square registers everywhere. It made him think about the connections between the average product maker and those retailers. That’s what prompted him to start Indigo Fair. Read More
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Onward helps businesses automate their customer service
How much can customer service be automated? Onward has some straightforward targets — 40 percent of tickets and 40 percent of messages should be automated, and average response times should be 40 seconds on average. Google tries to make Android more enterprise-friendly with new recommendation program
With so many Android devices out there to choose from, it’s not always easy to find one that’s enterprise-friendly. To help alleviate that problem, Google announced the Android Enterprise Recommended program today. As the name implies, it’s designed to point enterprise IT departments at devices that Google has deemed to be enterprise-ready. Read More
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