1010Computers | Computer Repair & IT Support

1 … 907 908 909 910 911 … 2,385

A look inside the Taipei 101 New Year’s Eve fireworks show as it goes green

Published December 31, 2018

One of the tallest buildings in the world, Taipei 101’s New Year’s Eve fireworks have become an iconic celebration since the first show at the end of 2004. But despite being a major tourism draw, the fireworks haven’t been immune to criticism.

Over the past couple of years, as poor air quality becomes an increasingly serious issue throughout the country, the show has been targeted by Taiwanese environmental groups. The mayor of Taipei City, Ko Wen-je, said at the beginning of this year that the fireworks show should continue and other, more permanent measures against air pollution should be taken. “There are 365 days in a year,” he told reporters. “But the firework display was only 300 seconds, so we need a long-term plan to solve this problem.”

As one of the tallest LEED-certified buildings, however, Taipei 101 often serves as a case study for how landmark skyscrapers can reduce their carbon footprint, and it has been taking steps to reduce pollution from the show while keeping it a spectacle. A couple of weeks ago, a group of bloggers and reporters was invited to take a look at this year’s preparations. (All photos in this story, with the exception of the one at the bottom featuring last year’s show, are by Garret Clarke.)

A technician with some of the fireworks that will be part of Taipei 101’s show

16,000 fireworks will be used in this year’s show, and preparations are usually finished by December 28

Over the past couple of years, the organizers of Taipei 101’s fireworks show have taken several measures to reduce pollution. Starting with last year’s show, the number of fireworks was reduced from 30,000 to 16,000. To add oomph to the reduced pyrotechnics, a 55-story-tall mesh screen made up of 140,000 LEDs, called a T-Pad, was installed by Taipei 101 fireworks contractor Giant Show on the north side of the skyscraper. The LED screen overlooks the plaza outside of Taipei City Hall, where a New Year’s Eve concert is held every year and showcases animations that coordinate with the music and fireworks.

The LED screen is used during the rest of the year for promotions, advertisements and holiday messages

Andy Yang, head of corporate branding and communications for the Taipei Financial Center Corp., Taipei 101’s owner, told TechCrunch that this year’s show cost a total of about NTD $60 million (about USD $1.96 million). It will also include 16,000 fireworks, installed from the 34th to 91st floors of Taipei 101, and animations on the T-Pad. The team that plans the show includes 10 to 15 designers and about 50 pyrotechnicians who install the fireworks on the exterior of the building. Preparations are typically completed by December 28.

Andy Yang stands in front of the scaffolding that leads up to Taipei 101’s 55-story-tall LED mesh screen

Yang says Taipei 101 has been decreasing the number of fireworks used year by year. The LED screen is currently only on one side of Taipei 101, but Taipei 101’s management is exploring the possibility of extending it to other sides of the building.

Taipei 101’s fireworks show at the end of 2017, with the LED screen in view. (kecl/Getty Images)

Taipei 101 also has an “all lights off” policy, turning off all exterior lights before and after the show in order to reduce carbon emissions. The LED screen not only enables Taipei 101 to reduce the number of fireworks used, but also enables the integration of pyrotechnics, animations, music and lights into one show, “which brings more design and content opportunities and possibilities for Taipei 101 and Taiwan,” Yang says.

Powered by WPeMatico

Here’s how to play a game from Black Mirror’s Bandersnatch episode

Published December 31, 2018

If you’ve gone down the rabbit hole with Netflix’s latest Black Mirror release, there’s (at least) one more easter egg out there. As some intrepid Reddit users discovered, you can actually visit two different versions of fictional software company Tuckersoft’s website and… spoilers ahead.

On the regular Tuckersoft site, discovered through a QR code embedded in the show itself, Tuckersoft advertises its game lineup including Bandersnatch, a “revolutionary game from Stefan Butler.” In this timeline, Tuckersoft released both Nohzdyve and Bandersnatch and Stefan eventually eclipsed his gaming idol Colin’s own fame, driving the company forward. As the site notes:

“While Colin Ritman was Tuckersoft’s leading man, it was Stefan Butler’s 1984 release, Bandersnatch, that catapulted the company to new heights. The innovative narrative and gameplay transformed interactive entertainment forever.”

If you visit the Tuckersoft site but strip out the www., the company never released Colin’s game due to a tragic incident. If you’ve seen the episode, you can probably guess what that was. This version of the site includes the following text:

“A bleak turn of events would lead to the abrupt cancellation of Colin Ritman’s highly-anticipated game, Nohzdyve, and the end of Stefan Butler’s promising career.

“Metl Hedd remains a classic, but the world will have to wonder what Nohzdyve was like. Rumour has it, an early version of the game is somewhere out there, waiting to be played for the first time.”

Black Mirror fans will note that the fictionalized site for Colin’s other major title, Metl Hedd, depicts the BigDog-like robots that terrorized humans in season four’s particularly harrowing episode “Metalhead.” Tuckersoft’s other games contain plenty of references to Black Mirror episodes too.

In the timeline in which Colin was able to finish Nohzdyve, the game’s sub-page has a download link for a file called nohzdyve.tap and the instructions to “Play Nohzdyve on your ZX Spectrum emulator.” Apparently, the file works and if you run Windows and you’re willing to install an emulator (like Speccy) for the obscure British 8-bit console, you can actually play Colin’s rather prescient release. We’re told it might work on a Commodore 64 emulator too, but haven’t tested that out (yet).

So far it doesn’t look like Bandersnatch is playable anywhere, but given that the episode itself is a game and the game itself results in certain horror, that’s probably for the best.

Powered by WPeMatico

Tencent left out as China approves the release of 80 new video games

Published December 31, 2018

Chinese internet giant Tencent has been excluded from the first batch of video game license approvals issued by the state-run government since March.

China regulators approved Saturday the released of 80 online video games after a months-long freeze, Reuters first reported. None of the approved titles listed on the approval list were from Tencent Holdings, the world’s largest gaming company.

Licenses are usually granted on a first come, first serve basis in order of when studios file their applications, several game developers told TechCrunch. There are at least 7,000 titles in the waiting list, among which only 3,000 may receive the official licenses in 2019, China’s 21st Century Business Herald reported citing experts. Given the small chance of making it to the first batch, it’s unsurprising the country’s two largest game publishers Tencent and NetEase were absent.

The controlled and gradual unfreezing process is in line with a senior official’s announcement on December 21. While the Chinese gaming regulator is trying its best to greenlight titles as soon as possible, there is a huge number of applications in the pipeline, the official said. Without licenses, studios cannot legally monetize their titles in China. The hiatus in approval has slashed earnings in the world’s largest gaming market, which posted a 5.4 percent year-over-year growth in the first half of 2018, the slowest rate in the last ten years according to a report by Beijing-based research firm GPC and China’s official gaming association CNG.

Tencent is best known as the company behind WeChat, a popular messaging platform in China. But much of its revenue comes from gaming. Even with a recent decline in gaming revenue, the company has a thriving business that is majority owner of several companies including Activision, Grinding Gears Games, Riot and Supercell. In 2012, the company took a 40 percent stake in Epic Games, maker of Fortnite. Tencent also has alliances or publishing deals with other video gaming companies such as Square Enix, makers of Tomb Raider. 

The ban on new video game titles in China has affected Tencent’s bottom line. The company reported revenue from gaming fell 4 percent in the third quarter due to the prolonged freeze on licenses. At the time, Tencent claimed it had 15 games with monetization approval in its pipeline. To combat pressure in its consumer-facing gaming business, the Chinese giant launched a major reorganization in October to focus more on enterprise-related initiatives such as cloud services and maps. Founder and CEO Pony Ma said at the time the strategic repositioning would prepare Tencent for the next 20 years of operation.

“In the second stage, we aspire to enable our partners in different industries to better connect with consumers via an expanding, open and connected ecosystem,” stated Ma.

China tightened restrictions in 2018 to combat games that are deemed illegal, immoral, low-quality or have a negative social impact such as those that make children addicted or near-sighted. This means studios, regardless of size, need to weigh new guidelines in their production and user interaction. Tencent placed its own restrictions on gaming in what appeared to be an attempt to assuage regulators. The company has expanded its age verification system, an effort aimed at curbing use of young players, and placed limits on daily play.

Update (December 30, 10:00 am, GMT+8): Adds context on China’s gaming industry and Tencent.

Powered by WPeMatico

Samsara banks $100M at a $3.6B valuation for its internet-connected sensors

Published December 28, 2018

Sensor data platform Samsara confirmed this morning that it had closed a new round of funding from existing investors Andreessen Horowitz and General Catalyst that values the startup at $3.6 billion.

The news was first reported by Cheddar, which spotted a filing with the state of Delaware on December 21 disclosing Samsara’s intent to raise a $100 million round at more than double the valuation it garnered upon its $50 million Series D this March.

“Our growth comes from bringing transformational new technologies to solve the problems of operational businesses, a massive segment of the economy that has long been underserved by the technology industry,” wrote Kiren Sekar, Samsara’s vice president of marketing and products, in the funding announcement. “Today, the advent of inexpensive sensors, high-bandwidth wireless connectivity, smartphones, and cloud computing enable these businesses to fully reap the benefits of 21st century technology.”

Founded in 2015, Samsara supports the transportation, logistics, construction, food production, energy and manufacturing industries with its internet-connected sensor systems, which helps businesses collect data and derive insights to improve the efficiency of physical operations.

The company’s co-founders are Sanjit Biswas and John Bicket, who previously launched Meraki, an enterprise Wi-Fi startup acquired by Cisco in an all-cash $1.2 billion deal in 2012.

Samsara’s latest financing brings the company’s total raised to $230 million. According to PitchBook, Andreessen Howoritz and General Catalyst are the only two private investors in the company, with Marc Andreessen and Hemant Taneja of General Catalyst representing the venture capital firms as lead investors on several Samsara deals.

San Francisco-based Samsara says revenue grew 250 percent in 2018 as its customer base swelled to 5,000. As for how it will deploy the new capital, the company plans to hire 1,000 employees, double down on AI and computer vision technology and open its first East Coast office in Atlanta.

The startup has yet to spend a dime of its last financing round, evidence it, like many other venture-funded startups, is pulling in capital before a market downturn strikes the industry and makes it increasingly difficult to raise hefty sums at impressive valuations.

“While the company already had a healthy balance sheet – we hadn’t dipped into our previous round of funding – the new capital enables us to accelerate long-term product investments and expand into new markets while continuing to maintain a strong balance sheet over the long term,” wrote Sekar.

Powered by WPeMatico

911 emergency services go down across the US after CenturyLink outage

Published December 28, 2018

911 emergency services in several states across the U.S. remain down after a massive outage at a CenturyLink data center.

The outage began after 12pm ET on Thursday, according to CenturyLink’s status page, and continues to cause disruption across 911 call centers. Some states have seen their services restored. CenturyLink has not said what caused the outage beyond an issue with a “network element,” but said in its latest update — around 11am ET on Friday — that the company said that it was “seeing good progress, but our service restoration work is not complete.”

In a tweet, the telecoms giant said it was “working tirelessly” to get its affected systems back up and running.

CenturyLink, one of the largest telecommunications providers in the U.S., provides internet and phone backbone services to major cell carriers, including AT&T and Verizon. Data center or fiber issues can have a knock-on effect to other companies, cutting out service and causing cell site blackouts.

In this case, the outage affected only cellular calls to 911, and not landline calls.

Several states sent emergency alerts to residents’ cell phones warning of the outage.

Who is #CRESA and what does this mean? How is 911 down. I don’t need to call but this is alarming pic.twitter.com/MB7f6iZTnn

— its_lady_kc (@its_lady_kc) December 28, 2018

Among the areas affected include Seattle, Washington and Salt Lake City, Utah. Several other states, including Idaho, Oregon, Arizona and Missouri, are also affected, local news has reported.

Many other police departments tweeted out alternative numbers for 911 in the event of an emergency.

Police in Boston, Massachusetts tweeted that their service was restored this morning.

UPDATE: Technical issues with the 911 system, and the resulting wireless capability outages, have been resolved. Massachusetts callers may resume using 911 from their cell phones for public safety emergencies. https://t.co/6AAeRdVxeN

— Mass State Police (@MassStatePolice) December 28, 2018

Ajit Pai, chairman of the Federal Communications Commission, which regulates and monitors 911 services, said the commission is investigating the outage.

“When an emergency strikes, it’s critical that Americans are able to use 911 to reach those who can help,” said Pai in a statement. “The CenturyLink service outage is therefore completely unacceptable, and its breadth and duration are particularly troubling.”

“I’ve directed the Public Safety and Homeland Security Bureau to immediately launch an investigation into the cause and impact of this outage. This inquiry will include an examination of the effect that CenturyLink’s outage appears to have had on other providers’ 911 services,” he said.

TechCrunch will have more when it comes in.

Powered by WPeMatico

Private equity buyouts have become viable exit options — even for early-stage startups

Published December 28, 2018
Ajay Chopra
Contributor

Ajay Chopra co-founded Pinnacle Systems in his living room and grew it to a multi-billion dollar public company before becoming a venture capitalist with Trinity Ventures.

About 13 years ago I faced an excruciating decision: whether to sell my company, Pinnacle Systems, to a private equity firm or to another large public company. I felt that both suitors would treat my employees well (and I negotiated hard to make sure that was the case), and both offered a good asking price well above our value on NASDAQ.

After raising what at the time felt like my first child, born in my living room and nurtured into a publicly traded entity, I was ready for it to take its next step and for me to take mine. I ultimately opted for the strategic sale, but I left the process intrigued by what was already an evolving dynamic between private equity firms and tech exits.

In years past, stigma often accompanied private equity sales. I know I felt that way, even under strong deal terms. Plus, private equity exits were only available to companies generating substantial annual revenues and often profits, making this exit option inaccessible for many startups. Today, private equity buyout firms can provide a solid (and on occasion excellent) exit route — as well as an increasingly common one, accounting for 18.5 percent of VC-backed exits in 2017.

Private equity firms are investing in a broad array of technology companies, including highly valued unicorns, but also early- to mid-stage profitable and unprofitable companies that a few years ago would have been unable to secure interest from these buyout firms.

In addition, the lines between venture capital and private equity are increasingly blurring, with more private equity investments in tech, and several-late stage VC firms creating large, billion-dollar plus late-stage growth funds. Further blurring the lines, some of the late-stage VC firms are taking controlling interests in startups, a strategy typically associated with private equity. Recently, one of our portfolio companies received an investment from a late-stage VC firm that acquired a majority stake by providing liquidity to some existing shareholders and investing in the company, utilizing a strategy typically associated with PE buyout firms.

The rise of private equity buyouts within the tech sector presents a viable exit option for founders, given the reality that most startups won’t ultimately IPO. (According to PitchBook, only 3 percent of venture-backed companies in the last decade eventually went public.)

If an IPO is not a realistic long-term option, the remaining primary exit option has typically been a sale to another company (a strategic buyer, in venture parlance). However, in the past few years, private equity firms have become aggressive buyers of private companies, sometimes bidding as high as or higher than strategic buyers. With one of my portfolio companies, a private equity buyer placed the second highest bid ahead of all but one strategic buyer and helped raise the final price from the strategic buyer just by being in the bidding process.

Founders who find themselves in negotiations with strategic buyers should also reach out to PE firms to optimize the outcome. Silver Lake, Francisco Partners, Thoma Bravo and Vista are a few technology-focused PE firms, and PitchBook’s annual liquidity report lists other firms. Vista has been especially active, acquiring many technology companies, including Infoblox, Lithium and Marketo. Not all PE firms are the same, just like not all VCs and strategic buyers are the same.

Years ago, when private equity buyouts were typically only large deals, new management teams were almost always brought in to tweak the edges of already successful companies. Today, each private equity firm has its own strategy — some only buy large profitable companies, others focus on mid-size acquisitions and some only buy early-stage (typically unprofitable) companies, which brings us to the next point.

Even early-stage startups can explore a PE exit, especially if things are not going well

While most readers are familiar with private equity buyers at later stages, what’s new is the emergence of PE activity at early stages. These firms acquire majority stakes in startups that have only raised early-stage investments but are having trouble scaling or raising the next round.

After a buyout, these private equity firms typically provide value by adding the missing elements, such as marketing or sales know-how, in order to kick-start the business and achieve scale. Their goal is to increase the value of the underlying asset by augmenting founder teams with the buyout firm’s own operational experts, sometimes combining newly acquired assets with already existing assets to create a stronger whole, or doubling-down on promising products (while shedding less promising offerings) to unlock potential.

Typically, these PE firms then sell the company to another company (usually a strategic buyer) for greater value. In some cases, these early-stage PE firms sell to another PE buyout firm further up market. In some of these acquisitions, founders can maintain minority ownership in the company (though not a controlling stake), which they can carry through to their “next exit.”

Unlike PE buyouts at later stages, PE buyouts at the earlier stages are not usually high-value exits; they are mostly an avenue to provide the founders some return for their hard work, rather than the disappointing returns they can expect from an acqui-hire or, even worse, a shutdown. If negotiated correctly, a private equity deal can give founders an opportunity to play another hand to the next exit.

Few founders create companies in order to flip them. Strong entrepreneurs create companies to transform their missions into reality and positively impact the world. Steve Jobs said, “I’m convinced that about half of what separates the successful entrepreneurs from the non-successful ones is pure perseverance.” An acquisition — particularly to private equity — may not have been the original goal, but it may fuel the continued pursuit of the founder’s mission. Or, perhaps it will enable the pursuit of a new and worthy mission.

Powered by WPeMatico

Venture capital, global expansion, blockchain and drones characterize African tech in 2018

Published December 28, 2018

2018 saw Africa’s tech sector become more dynamic and international. VC firms on the continent multiplied. There were numerous investment rounds. And startups pursued acquisitions and global expansion. Here’s a snapshot of the news that shaped African tech over the last year.  

Surge in VC funds

A notable 2018 trend was Africa’s VC landscape becoming more African, with an increasing number of investment funds headquartered on the continent and run by locals, according to Crunchbase data released in this TechCrunch exclusive.

Drawing on its database and primary source research, Crunchbase identified 51 viable Africa-focused VC funds globally with at least 7-10 investments in African startups from seed to series stage.

Of the 51 funds, 22 (or 43 percent) were headquartered in Africa and managed by Africans. Of those 22, nine (or 41 percent) were formed since 2016 and nine were Nigerian.

Four of the nine Nigeria-based funds were formed within the last year: Microtraction, Neon Ventures, Beta.Ventures and CcHub’s Growth Capital fund.

The Crunchbase study also tracked more Africans in top positions at outside funds and the rise of homegrown corporate venture arms.

One of those entities with a corporate venture arm, Naspers, announced a $100 million fund named Naspers Foundry to invest in South African tech startups. This was part of a $300 million (4.6 billion Rand) commitment by the South African media and investment company to support South Africa’s tech sector overall, as reported here at TechCrunch.

Another DFI came on the scene when France announced a $76 million African startup fund administered by the French Development Agency, AFD. TechCrunch got the skinny on how it will work here.

Investment and expansion

If African VC investment headlines were scarce a decade ago, in 2018 we became overwhelmed with them. This was largely a result of several recently closed Africa funds — TLcom’s $40 million, Partech’s $70 million, TPG’s 2 billion — beginning to deploy that capital.

In March, Nigerian consumer data analytics firm Terragon raised $5 million from TLcom. Kenyan business enterprise software company Africa’s Talking raised $8.6 million in a round led by IFC.

Investment startup Piggybank.ng closed $1.1 million in seed funding and announced a new product — Smart Target, for traditional savings groups. Trucking Logistics company Kobo360 raised two rounds, for a total of $7.2 million. Kenya-based agtech supply chain startup Twiga Foods raised $10 million. B2B retail supply chain Sokowatch closed a $2 million seed round led by 4DX ventures.

White-label lending startup Mines.io secured a $13 million Series A round. South African SME payment venture Yoco raised $16 million. Paga Payments added $10 million in fresh funding.

And then there were the three huge raises of the year. Kenyan digital payment company Cellulant hauled in $37.5 million in a Series C round led by TPG Growth. South African lending startup Jumo raised $52 million led by Goldman Sachs. And just this month, The Carlyle Group invested $40 million in Africa-focused online travel site Wakanow.com.  

Acquisitions and expansion

In 2018, African tech demonstrated it can travel, as several digital companies expanded on the continent and abroad. In May, MallforAfrica and DHL launched MarketPlaceAfrica.com, a global e-commerce site for select African artisans to sell wares to buyers in any of DHL’s 220 delivery countries.

Paga announced plans to expand in Africa and internationally, with an eye on Ethiopia, Mexico and the Philippines, CEO Tayo Oviosu told TechCrunch. Kobo360 is moving into in new markets — Ghana, Togo and Cote D’Ivoire.

On the back of its $52 million round, Jumo said it would expand in Asia and started by opening an office in Singapore.

On the acquisition front, Terragon bought Asian mobile marketing company Bizense in a cash and stock deal. The company is exploring greater growth opportunities in Latin America and Southeast Asia, CEO Elo Umeh told TechCrunch.

TPG Growth acquired a majority stake (of an undisclosed value) in Africa entertainment content company TRACE. After previous investments, Naspers acquired  96 percent of Southern African e-commerce venture Takealot.

And in December, California-based Emergent Technology Holdings acquired Ghanaian fintech payment company InterpayAfrica.

Partnerships

Collaboration between local tech firms and big global names continued in 2018. Liquid Telecom and Microsoft continued their partnership to offer connectivity cloud services such as Microsoft’s Azure, Dynamics 365 and Office 365 to select startups and hubs. This is part of Liquid Telecom’s strategy to go long on Africa’s startups as its future clients and the continent’s next big companies.

Facebook teamed up with Nigerian tech hub CcHub to launch its NG_Hub high-tech incubator.

Blockchain

As crypto fever gripped many leading economies in 2018, Africa was shaping its own blockchain narrative — one more grounded in utility than speculation. 500 Startups-backed SureRemit launched a crypto token product aimed at disrupting Africa’s multi-billion-dollar remittance market and raised $7 million in an ICO. South African payments venture Wala and solar energy startup Sun Exchange also had ICOs.

For blockchain as a platform, agtech startups Twiga Foods and Hello Tractor partnered with IBM Research to use the digital ledger tech to advance small-scale farmers and agriculture on the continent.

Ride-hail boda bodas

Ride-hail tech expanded into the continent’s frequently used motorcycle taxi market. Uber entered the three-wheeled tuk tuk moto taxi market in Tanzania in March and Uber and Taxify launched motorcycle passenger services in East Africa, including Kenya and Uganda.

Fails

Last year saw Y Combinator-backed VOD startup Afrostream shutter. In February 2018, Nigerian e-commerce startup Konga — backed by VC — was sold in a distressed acquisition. There were high expectations for Konga and its much-liked founder Sim Shagaya. I made the case that Konga’s acquisition was one of Africa’s first big startup fails that flew under the radar.

Drones

TechCrunch did a deep dive into Africa’s drone scene, talking to several experts and looking at emerging use cases across delivery services, agtech and surveying. On the regulatory side, several countries — Rwanda, Tanzania, South Africa, Zambia and Malawi — are doing some interesting things around regulation and creating drone-testing corridors for global players.

TechCrunch and Africa

In 2018 TechCrunch did more with Africa than any previous year. In addition to more content, there was a market engagement trip to Ghana and Nigeria, with meet-and-greets at Impact Hub, MEST Accra and Lagos, and CcHub.

TechCrunch also had its first Africa panel on Disrupt SF’s main stage, an Africa session at Disrupt Berlin and held the second Startup Battlefield Africa in December in Nigeria.

Fifteen startups competed in Lagos in front of a Pan-African and global crowd. South African virtual banking startup Bettr was runner-up. Ultra-affordable ultrasound startup M-Scan from Uganda was the winner.

More Africa-related stories @TechCrunch

African tech around the ‘net  

Powered by WPeMatico

Why your startup shouldn’t rush to $1 million in revenue

Published December 27, 2018
Martina Lauchengco
Contributor

Martina spent over 20 years as a marketing and product executive building and crafting strategies for market-defining software like Microsoft Office and Netscape Navigator. As an operating partner at Costanoa Ventures, she sits on multiple boards and advises companies on all things go-to-market. She also teaches at the UC Berkeley graduate school of engineering.

Jim Wilson
Contributor

Jim is a seasoned sales executive with over 25 years experience in diverse technology industries. As an operating partner at Costanoa Ventures, Jim provides companies with sales and market entry strategy advice.

There is a prevailing belief that the magic formula for early-stage tech startups hinges on how quickly they achieve $1 million in annual recurring revenue (ARR). Investors in SaaS companies, in particular, are very guilty of pushing this or its equally loaded corollary, “When will you sign your first six-figure deal?”

But in the rush toward these numbers, too many startups lose sight of their primary intent: These metrics are supposed to be an indicator of product/market fit. We’ve seen companies reach $1 million in ARR in less than a year, yet not have enough market momentum to get their next million easily. We’ve seen early-stage companies so concerned about getting those first sales, they don’t validate the market and if they’re building the right product. We’ve also watched a focus on new logos make companies forget about keeping existing customers happy, introducing unexpectedly high churn — something startups can’t afford.

Those first customers and that first million are supposed to be the bedrock on which the rest of the business grows. Founders must constantly ask what they’re learning about their market, product and go-to-market approach — in that order! — so the business becomes a flywheel.

Revenue is a lagging indicator of sales success, so must likewise be prioritized accordingly. That’s not to say revenue isn’t vitally important and that there isn’t a great deal of urgency to it, but focusing on it too much too early can mask big problems that will hurt startups later when the stakes are higher.

Here are a few lessons we’ve learned by watching our early-stage companies go through this crucial phase. Every early-stage company needs to do them well.

Customer and market discovery is job No. 1

We talk about product and knowing customers a lot, but that is insufficient. Startups must understand the market, as well. How do customers do this today? Is there urgency around the problem? What is the community saying? An early investor in PagerDuty went onto Reddit and Quora and just looked at who people were talking about. It made his decision easy.

To be really successful, it is as important to understand market dynamics as it is to deliver a great product. This also helps zero in on all the aspects of your ideal customer profile; it needs to be more specific than you think! This also then helps qualify customers for future sales.

Elevate Security stood out in their super-crowded security space because they carved out a unique position around people-powered security. They used their early sales process to carefully qualify who would help them best develop their products. Their first product got shout-outs on social media from users who loved it — a rare occurrence in security — and were indicators they had found good initial customers and were creating something unique.

Build a product that sells itself

You’ll always find smart people saying, “I love what you’re doing.” Some things are so broken even a mediocre improvement is worth a change. But this is why revenue can be a false indicator for scalable success: Founders find enough early adopters to get that first million, which leads them to believe the product is enough. The company starts chasing more revenue, not investing in a product-based growth engine. If sales keeps hitting their numbers, everyone believes things are fine. Until they’re not. And then it’s usually a really heavy lift, with 6-12 months of product, sales or team upgrades.

What startup doesn’t want a growth curve like this? Zoom had triple-digit growth for the last four years in a crowded, mature video conferencing category. Janine Pelosi, Zoom’s head of marketing, said the reason they were so successful before and after she arrived was they have a great product. It’s reliable, easy to use, and the founder, Eric Yuan, was selling it every day. Yuan knew the market really well coming out of Webex, and always touching customers meant he could adjust company strategy accordingly. Zoom embodied the real magic formula: know your market + build great product.

Pay attention to customer engagement and delight

Customer satisfaction is simple: It comes from the perception that people get value from their purchase; it’s much less about how much they paid. It’s also always cheaper to make an existing customer happy than it is to acquire a new one, so make sure even in the early days that you’re investing in making current customers happy advocates.

Aquabyte uses computer vision to identify sea lice in the $160 billion aquafarming market. When they showed customers FreckleID (think facial recognition for fish) to uniquely identify fish in a pen of 200,000, fish farmers loved the idea. The price they were willing to pay was 3x what the CEO thought possible. They’re likewise investing heavily in making sure their initial customer is successful with the product and are delighting them in unexpected ways (handwritten holiday cards). They have more prospects in their pipeline than they have capacity, which means they don’t need to expand sales to grow revenue fast.

Your startup may have the coolest tech, be in the biggest market and have the smartest team. No matter what your board says, remember revenue is NOT the primary indicator; it is simply an indicator. To become a breakout success, you need to read the tea leaves of all aspects of your market and build a product and customer experience that is truly superior.

Powered by WPeMatico

TrueFacet, which sells pre-owned, authenticated watches and jewelry, is raising a $10 million round of funding

Published December 27, 2018

The secondary luxury goods market has been growing wildly in recent years, with more shoppers opting to both sell their lightly used luxury goods like clothing and jewelry for cold, hard cash, as well as buying the pre-owned, authenticated luxury goods of others.

One of the biggest beneficiaries of the trend is The RealReal, a nearly eight-year-old shopping destination for the growing population of people who might not be willing or able to purchase a new Hermes Birkin bag but are willing to buy one in like-new condition for considerably less. The idea — which seems to be working — is to create a virtuous cycle, wherein the bag’s original purchaser receives the bulk of that re-sale price, then uses the money to buy another new handbag (or a used one) that can be resold at a later point in time.

Another beneficiary of the trend: TrueFacet, a five-year-old, New York-based marketplace that claims to have more than 40,000 watches and 55,000 pieces of pre-owned authenticated watches and jewelry for sale at its site, and that has more recently begun offering pre-owned timepieces directly through brands like Fendi Timepieces, Raymond Weil and Roberto Coin that now partner with TrueFacet to carry their pre-owned timepieces with a manufacture warranty.

Apparently, shoppers are buying what they’re collectively selling. The company, which had previously raised $14.7 million in funding from investors, looks to be closing in on another $10 million round, judging by freshly filed SEC paperwork that shows it has so far raised $7 million in funding and is targeting $9.8 million altogether.

TrueFacet’s backers include Founders Co-op,  Freestyle Capital and Maveron, led by partner Jason Stoffer, who also happens to sit on the board of Dolls Kill, an edgy clothing marketplace that we wrote about on Monday.

TrueFacet has some tough competition in the space, including Crown & Caliber, a six-year-old, Atlanta, Ga.-based company that has never announced outside funding, and 15-year-old, Germany-based Chrono24, which has raised €21 million over the years. Both sell timepieces alone, however.

It also competes directly with The RealReal, which has raised nearly $300 million from investors and sells clothing and high-end home decor, as well as jewelry and watches. (The company doesn’t break out publicly which of these categories outpace the others in terms of sales.)

Interestingly, like The RealReal, which now operates permanent offline stores in both New York and L.A., TrueFacet is also crossing the chasm into the offline world, though it’s taking baby steps toward that end.

Specifically, earlier this month, it announced a partnership with Stephen Silver Fine Jewelry, which sells timepieces to many monied Bay Area VCs and other Silicon Valley bigs at stores in Redwood City and Menlo Park, Calif. For the time being at least, the jeweler will also sell pieces from TrueFacet’s collection.

Powered by WPeMatico

Cap table management tool Carta valued at $800M with new funding

Published December 27, 2018

Startups supporting startups are blazing a new trail with support from venture capitalists.

Co-working spaces like The Wing and The Riveter raked in funding rounds this year, as did Brex, the provider of a corporate card built specifically for startups. Now Carta, which helps companies manage their cap tables, valuations, portfolio investments and equity plans, has announced an $80 million Series D at a valuation of $800 million. The company, formerly known as eShares, raised the capital from lead investors Meritech and Tribe Capital, with support from existing investors.

The round brings Carta’s total funding to $147.8 million. Its existing investors include Spark Capital, Menlo Ventures, Union Square Ventures and Social Capital, though the latter didn’t participate in the Series D funding. Tribe Capital, however, is a new venture capital firm launched by Arjun Sethi, who previously led Social Capital’s investment in Carta, Jonathan Hsu and Ted Maidenberg, a trio of former Social Capital partners who exited the VC firm amid its transition from a traditional VC fund to a technology holding company. Tribe is said to be in the process of raising its own $200 million debut fund.

Founded in 2012 by Henry Ward (pictured), the Palo Alto-based company plans to use the latest investment to develop their transfer agent and equity administration products and services to better support startups transitioning into public companies. It also will launch additional products for investors to collect data from their portfolio companies and to manage their back office.

“We’ve come this far by changing how ownership management works for private companies—popularizing electronic securities and cap table software, combined with audit-ready 409As,” Ward wrote in an announcement. “But our ambitions go far beyond supporting privately-held, venture-backed companies.”

Carta, which counts Robinhood, Slack, Wealthfront, Squarespace, Coinbase and more as customers, currently manages $500 billion in equity. This year, Carta expanded its headcount from 310 employees to 450 employees, launched board management and portfolio insights products and completed a study in partnership with #Angels that highlighted the major equity gap female startup employees are victim to.

The study, released in September, revealed that women own just 9 percent of founder and employee startup equity, despite making up 35 percent of startup equity-holding employees. On top of that, women account for 13 percent of startup founders, but just 6 percent of founder equity — or $0.39 on the dollar.

Powered by WPeMatico

1 … 907 908 909 910 911 … 2,385