1010Computers | Computer Repair & IT Support

Car2go hikes hourly rental rates by as much as a third

By-the-minute car rental service Car2go is raising its rates for short trips under the guise of variable pricing, the company announced to its users today. As we’ve seen with other variably priced services like delivery and ride hailing, in practice this means you never really know what it will cost but will have little choice but to pay.

In an email to users of its service, Car2go said that as a result of “constantly evaluating our product, packages, and pricing strategies” it had arrived at the new system, under which price will depend on time, location and day. The new cost structure takes effect next month.

For Car2go users, this will generally mean paying more. The company highlighted a new cheaper possible per-minute rate of 35 cents, significantly lower than the current $0.45 rate. But it’s easy to guess when that lower rate will be available: “times, locations and days” that no one is using the service. Meanwhile, it’s also possible to encounter a new higher per-minute rate of up to 49 cents when cars are in demand or in a high-use location.

Blocks of time from half an hour to four hours are all increasing in price: The current flat rates are now floor rates, with the possibility you’ll be paying as much as a third more than before. For example, a two-hour block currently costs $29; soon it will cost somewhere between $30 and $39. Again, you won’t know until you open the app to check it out, at which point you’re probably already committed.

Day-length packages are actually cheaper under the new system, but no longer include miles, so while a 24-hour pass used to be $79, now it’s $70 — but at 19 cents per mile, you’ll be in the red after less than 50 miles. And the price only goes up from there. Still, it’s conceivable you’ll pay less for a two or three-day rental if you’re not actually going anywhere distant, but just need a car for the weekend.

A newly instituted zone-based charge and refund system punishes drivers for leaving the city center and rewards those at the periphery for driving back toward heavy usage areas. There’s a $5 charge if you leave the central zone, and $5 refund — or the price of the trip, if less — if you bring a car in from the outer one. (Consult your local Car2go to see what the zones are in your city.)

Count the cards here and you can see the house always wins. If you’re going out, the full $5 fee always applies. If you’re coming in, it will be very difficult to nail that $5 ride — go under and Car2go is reimbursing less than the $5 (and thus comes out ahead), go over and you end up paying money anyway. It’s just one of those clever little traps businesses set up.

You can see the full changes in the chart below:

car2go ratesOh, and your first 200 trips this calendar year have an additional $1 fee. You’re welcome!

In case you can’t tell, this is bad news for consumers, though it would be too much to expect that these prices would stay stable for years. But variable pricing is fundamentally anti-consumer because of a lack of transparency under which the companies controlling it can pull all kinds of shenanigans. Sadly, that makes it a great choice for the bottom line.

These unwelcome changes come six months after Car2go joined the BMW-Daimler joint venture Share Now, which has a variety of car-share services around the world it intends to unify under a single brand soon (it already killed ReachNow, rather abruptly). Apparently larger scale and reduced competition don’t actually lead to lower prices — unfortunate for their customers. But overall the floating car-share services are an important one. Just not as cheap as they used to be.

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Last chance for early-bird tickets to TC Sessions: Enterprise 2019

It’s down to the wire folks. Today’s the last day you can save $100 on your ticket to TC Sessions: Enterprise 2019, which takes place on September 5 at the Yerba Buena Center in San Francisco. The deadline expires in mere hours — at 11:59 p.m. (PT). Get the best possible price and buy your early-bird ticket right now.

We expect more than 1,000 attendees representing the enterprise software community’s best and brightest. We’re talking founders of companies in every stage and CIOs and systems architects from some of the biggest multinationals. And, of course, managing partners from the most influential venture and corporate investment firms.

Take a look at just some of the companies joining us for TC Sessions: Enterprise: Bain & Company, Box, Dell Technologies Capital, Google, Oracle, SAP and SoftBank. Let the networking begin!

You can expect a full day of main-stage interviews and panel discussions, plus break-out sessions and speaker Q&As. TechCrunch editors will dig into the big issues enterprise software companies face today along with emerging trends and technologies.

Data, for example, is a mighty hot topic, and you’ll hear a lot more about it during a session entitled, Innovation Break: Data – Who Owns It?: Enterprises have historically competed by being closed entities, keeping a closed architecture and innovating internally. When applying this closed approach to the hottest new commodity, data, it simply does not work anymore. But as enterprises, startups and public institutions open themselves up, how open is too open? Hear from leaders who explore data ownership and the questions that need to be answered before the data floodgates are opened. Sponsored by SAP .

If investment is on your mind, don’t miss the Investor Q&A. Some of greatest investors in enterprise will be on hand to answer your burning questions. Want to know more? Check out the full agenda.

Maximize your last day of early-bird buying power and take advantage of the group discount. Buy four or more tickets at once and save 20%. Here’s a bonus. Every ticket you buy to TC Sessions: Enterprise includes a free Expo Only pass to TechCrunch Disrupt SF on October 2-4.

It’s now o’clock startuppers. Your opportunity to save $100 on tickets to TC Sessions: Enterprise ends tonight at precisely 11:59 p.m. (PT). Buy your early-bird tickets now and join us in September!

Is your company interested in sponsoring or exhibiting at TC Sessions: Enterprise? Contact our sponsorship sales team by filling out this form.

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Preclusio uses machine learning to comply with GDPR, other privacy regulations

As privacy regulations like GDPR and the California Consumer Privacy Act proliferate, more startups are looking to help companies comply. Enter Preclusio, a member of the Y Combinator Summer 2019 class, which has developed a machine learning-fueled solution to help companies adhere to these privacy regulations.

“We have a platform that is deployed on-prem in our customer’s environment, and helps them identify what data they’re collecting, how they’re using it, where it’s being stored and how it should be protected. We help companies put together this broad view of their data, and then we continuously monitor their data infrastructure to ensure that this data continues to be protected,” company co-founder and CEO Heather Wade told TechCrunch.

She says that the company made a deliberate decision to keep the solution on-prem. “We really believe in giving our clients control over their data. We don’t want to be just another third-party SaaS vendor that you have to ship your data to,” Wade explained.

That said, customers can run it wherever they wish, whether that’s on-prem or in the cloud in Azure or AWS. Regardless of where it’s stored, the idea is to give customers direct control over their own data. “We are really trying to alert our customers to threats or to potential privacy exceptions that are occurring in their environment in real time, and being in their environment is really the best way to facilitate this,” she said.

The product works by getting read-only access to the data, then begins to identify sensitive data in an automated fashion using machine learning. “Our product automatically looks at the schema and samples of the data, and uses machine learning to identify common protected data,” she said. Once that process is completed, a privacy compliance team can review the findings and adjust these classifications as needed.

Wade, who started the company in March, says the idea formed at previous positions where she was responsible for implementing privacy policies and found there weren’t adequate solutions on the market to help. “I had to face the challenges first-hand of dealing with privacy and compliance and seeing how resources were really taken away from our engineering teams and having to allocate these resources to solving these problems internally, especially early on when GDPR was first passed, and there really were not that many tools available in the market,” she said.

Interestingly Wade’s co-founder is her husband, John. She says they deal with the intensity of being married and startup founders by sticking to their areas of expertise. He’s the marketing person and she’s the technical one.

She says they applied to Y Combinator because they wanted to grow quickly, and that timing is important with more privacy laws coming online soon. She has been impressed with the generosity of the community in helping them reach their goals. “It’s almost indescribable how generous and helpful other folks who’ve been through the YC program are to the incoming batches, and they really do have that spirit of paying it forward,” she said.

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HarmonyOS is Huawei’s Android alternative for smartphones and smart home devices

After months of conflicting statements from Huawei executives, the Chinese networking giant on Friday officially unveiled HarmonyOS, the much-anticipated microkernel-based distributed operating system that it has developed to power smartphones, laptops and smart home devices as the company attempts to reduce its reliance on American firms.

HarmonyOS will be made available later this year for deployment in smart screen products such as TV, smart watches and in-vehicle infotainment systems, said Richard Yu, CEO of the Huawei consumer division at the company’s developer conference. In the next three years, Huawei, the world’s second largest smartphone vendor, will look to bring HarmonyOS to more devices, including smartphones, he said.

Yu said, without offering any proof, that HarmonyOS is “more powerful and secure than Android.” He said HarmonyOS’ IPC performance is five times that of Google’s Fuchsia. The top executive also claimed that HarmonyOS’ microkernel has “one-thousandth the amount of code in the Linux kernel.”

“A modularized HarmonyOS can be nested to adapt flexibly to any device to create a seamless cross-device experience. Developed via the distributed capability kit, it builds the foundation of a shared developer ecosystem,” the company said in a statement, adding that it began to explore developing its own operating system “as early as 10 years ago.”

The company said it intends to continue to use Android moving forward, but HarmonyOS is officially its back-up plan if things go south. “We will prioritize Android for smartphones, but if we can’t use Android, we will be able to install HarmonyOS quickly,” Yu said.

GettyImages 1160460796

Image: FRED DUFOUR / AFP / Getty Images

The availability of the mobile operating system, which is open source, will be limited to China for now, though the company has plans to bring it to international markets at a later stage, he said.

The company said it has worked on security and trustworthiness aspects of the operating system from the ground up. It said HarmonyOS uses formal verification methods to “reshape security.” Formal verification methods are an effective mathematical approach to validate system correctness from the source, while traditional verification methods, such as functional verification and attack simulation, “are confined to limited scenarios,” the company claimed.

The announcement today comes months after the U.S. government put Huawei and more than 60 affiliates in an entity list, restricting U.S. firms from maintaining a business relationship with the Chinese giant. The U.S. government has accused Huawei of stealing trade secrets, and said it poses a risk to national security. Huawei has denied these accusations and pursued legal means to fight back.

In the aftermath, Google, Intel and other U.S.-based companies that contribute much of the technology and solutions that go into a smartphone suspended their business with Huawei, thereby severely questioning the company’s future prospects.

The ongoing trade war between the U.S. and China has already started to impact Huawei’s bottom line. The company’s performance in the quarter that ended in June was weak, compared to several previous quarters.

What remains unclear is the kind of impact the U.S.’ accusations have had on the Chinese giant’s brand image worldwide. According to research firm Counterpoint, about half of all Huawei smartphones ship outside China.

Huawei was poised to become the world’s biggest vendor by shipment — something it would have achieved — “if not for the trade war,” Yu said.

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Glow raises $2.3M to help podcasters make money

Glow is a new startup that says it wants to help podcasters build media business.

That’s something co-founder and CEO Amira Valliani said she tried to do herself. After a career that included working in the Obama White House and getting an MBA from Wharton, she launched a podcast covering local elections in Cambridge, Mass., and she said that after the initial six episodes, she struggled to find a sustainable business model.

Valliani (pictured above with her co-founder and chief product officer Brian Elieson) recalled thinking, “Well, I got this one grant and I’d love to do more, but I need to figure out a way to pay for it.” She realized that advertising didn’t make sense, but when a listener expressed interest in paying her directly, none of the existing platforms made it easy.

“I just couldn’t figure it out,” she said. “I felt an acute need, and I thought, ‘Are there other people out there who haven’t been able to figure out how to do it, because the lift is just too high?’ ”

That’s the need Glow tries to address with its first product — allowing podcasters to create paid subscriptions. To do that, podcasters create a subscription page on the Glow site, where they can accept payments and then allow listeners to access paywalled content from the podcast app of their choice.

Glow started testing the product with the startup-focused podcast Acquired, which is now bringing in $35,000 in subscription fees through Glow. More recently, it’s signed up the Techmeme Ride Home, Twenty Thousand Hertz, The Newsworthy and others.

When asked about the broader landscape of podcast startups (including several that support paid subscriptions), Valliani said there are three main problems that podcasters face: hosting, monetization and distribution.

Hosting, she said, is “largely a solved problem,” so Glow is starting out by trying to “solve for monetization through the direct relationship with listeners.” Eventually, it could move into distribution, though that doesn’t mean launching a Glow podcast app: “For us, we think distribution means helping podcasts grow their audience.”

The startup announced today that it has raised $2.3 million in seed funding. The round was led by Greycroft, with participation from Norwest Venture Partners, PSL Ventures, WndrCo and Revolution’s Rise of the Rest Seed Fund, as well as individual investors including Nas and Electronic Arts CTO Ken Moss.

“Our first hire after this funding round will be someone focused on podcast success,” Valliani said. “Of course, we’re going to build the product [but we’re] doubling down on this market; we better make sure that [podcasters] are prepared to launch programs that are as successful as possible.”

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Samsung is bringing PC game streaming to the Note 10

One of the more interesting news tidbits from yesterday’s Unpacked event got a bit drowned out in all of the noise. Understandably so — Samsung jammed a lot into an event that ran just over an hour, virtually sprinting through a handful of gaming announcements.

The below video is the best demonstration we have of PlayGalaxy Link, a new feature that makes it possible to stream games directly from a PC to the Galaxy Note 10. Why the company didn’t make a bigger deal of the feature is beyond me, but when Apple and Google are really starting to get involved in gaming in earnest, Samsung really ought to have shone a bigger light on the new offering.

From the sound of it, the feature will be similar to one that Microsoft has been working on for the Xbox, letting users stream games from their PC onto the mobile device, whether or not they’re on a shared Wi-Fi.

The video showcases the connection, as a user links a Samsung Odyssey gaming laptop to a Note nestled inside a gamepad controller. Things are initiated by signing in on the desktop, opening the PlayGalaxy Link app on the Note and clicking “Start.” In the video, at least, game play happens simultaneously on both machines.

PlayGalaxy is Samsung’s latest shot at getting more heavily involved in mobile gaming, arriving on the heels of the Apple Arcade and Google Stadia announcements. And while the new Note offers a number of hardware features optimized for gaming, it does appear that, as with Microsoft and Google’s offering, the PC is doing the heavy lifting here.

The offering seems to be linked to Samsung’s recently announced partnership with Microsoft — itself a clear shot across the bow against Apple’s ecosystem offering. There are still a lot of questions here, including how bad that lag is going to be. More coming soon, no doubt. 

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This startup is helping food app delivery workers start their own damn delivery companies

Following many months of pressure, DoorDash, one of the most frequently used food delivery apps in the U.S., said late last month that it was finally changing its tipping policy to pass along to workers 100% of tips, rather than employ some of that money toward defraying its own costs.

The move was a step in the right direction, but as a New York Times piece recently underscored, there are many remaining challenges for food delivery couriers, including not knowing where a delivery is going until a worker picks it up (Uber Eats), having just seconds to decide whether or not to accept an order (Postmates) and not being guaranteed a minimum wage (Deliveroo) — not to mention the threat of delivery robots taking their jobs.

It’s a big enough problem that a young, nine-person startup called Dumpling has decided to tackle it directly. Its big idea: turn today’s delivery workers into “solopreneurs” who build their own book of clients and keep much more of the money.

It newly has $3 million in backing from two venture firms that know the gig economy well, too: Floodgate, an early investor in Lyft (firm co-founder Ann Miura-Ko is on Lyft’s board), and Fuel Capital, where TaskRabbit founder Leah Busque is now a general partner.

We talked with Dumpling’s co-founders and co-CEOs earlier this week to learn more about the company and how viable it might be. Nate D’Anna spent eight years as a director of corporate development at Cisco; Joel Shapiro spent more than 13 years with National Instruments, where he held a variety of roles, including as a marketing director focused on emerging markets.

National Instruments, based in Austin, is also where Shapiro and D’Anna first met back in 2002. Our chat, edited lightly for length, follows:

TC: You started working together out of college. What prompted you to come together to start Dumpling?

JS: We’d stayed good friends as we’d done different things with our careers, but we were both seeing rising inequality happening at companies and within their workforces, and we were both interested in using our [respective] background and experiences to try and make a difference.

ND: When we were first started, Dumpling wasn’t a platform for people to start their own business. It was a place for people to voice opinions — kind of like a Glassdoor for workers with hourly jobs, including in retail. What jumped out at us was how many gig workers began using the platform to talk about the horrible ways they were being treated, not having a traditional boss and not being protected by traditional policies.

TC: At what point did you think you were onto a separate opportunity?

ND: We knew that a mission-driven company that’s trying to do good by people who’ve been exploited by Silicon Valley companies has to be profitable. I was an investor at Cisco, and I was very clear that the money side has to work. So we started talking with gig workers and we asked, ‘Why are you working for a terrible company where you’re getting injured, where you’re getting penalized for not taking the next job?’ And the response was ‘money.’ It was, ‘I need to be able to buy these groceries and I don’t want to put them on my own credit card.’ That was an epiphany for us. If the biggest pain point to running these businesses is working capital and we can solve that — if business owners will pay for access to capital and for tools that help them run their business — that clicked for us.

TC: A big part of your premise is that while gig economy companies have anonymized people as best they can, there’s a meaningful segment of services where a stranger or a robot isn’t going to work.

JS: Shoppers for gig companies often hear, ‘When you [specifically] come, it makes my day,’ so our philosophy was to build a platform that supports the person. When you run a business and build a clientele that you get to know, you’re incentivized for that [client] to have a good experience. So we wondered, how do we provide tools for someone who has done personal shopping and who not only needs funds to shop but also help with marketing and a website and training so they can promote their services?

ND: We also realized that to help business owners succeed that we needed to lower the transaction cost for them to find customers, so we created a marketplace where shoppers can look at reviews, understand different shoppers’ knowledge regarding when it comes to various specialties and stores, then help match them.

TC: How many shoppers are now running their own businesses on Dumpling and what do they get from you exactly?

JS: More than 500 across the country are operating in 37 states.  And we want to give them everything they need. A big part of that is capital, so we give [them] a credit card, then it’s effectively the operational support, including order management, customer relationship functionality, customer communication, a storefront, an app that they can use to run their business from their phone. . .

TC: What about insurance, tax help, that sort of stuff?

ND: A lot of VCs pushed us in that direction. The good news is a lot of companies are coming up to provide those ancillary services, and we’ll eventually partner with them if you want to export your data to Intuit or someone else. Right now, we’re really focused on [shoppers’] core business, helping then to operate it, to find customers, that’s our sweet spot for the immediate future.

TC: What are you charging? Who are you charging?

JS: A subscription model is an obvious way for us to go at some point, but right now, because we’re in the transaction flow, we’re taking a percentage of each transaction. The [solopreneuer] pays us $5 per transaction as a platform fee; the shopper pays us 5% atop the delivery fee set by the [person who is delivering their goods]. So if someone spends $100 on groceries, that customer pays us $5, and the shopper pays us $5 and the shopper gets that delivery fee, plus his or her tip.

The vast amount goes to the shopper, unlike with today’s model [wherein the vast majority goes to delivery companies]. Our average shopper is bringing home $32 in earnings per order, roughly three times as much as when they work for other grocery delivery apps. I think that’s partly because we communicate to [shoppers] that they are supporting local businesses and local entrepreneurs and they are receiving an average tip of 17% on their orders. But also, when you know your shopper and that person gets to know your preferences, you’re much more comfortable ordering non-perishables, like produce picked the way you like. That leads to huge order sizes, which is another reason that average earnings are higher.

TC: You’re fronting the cost for groceries. Is that money coming from your venture funding? Do you have a debt facility?

ND: We don’t. The money moves so fast. The shoppers are using the card to shop, then getting the money back again, so the cycle time is quick. It’s two days, not six months.

TC: How does this whole thing scale? Are you collecting data that you hope will inform future products?

ND: We definitely want to use tech to empower [shoppers] instead of control them. But [our CTO and third co-founder Tom Schoellhammer] came from Google doing search there, and eventually we [expect to] recommend similar stores, or [extend into] beauty or pet other local services. Grocery delivery is one obvious place where the market is broken, but where you want a trusted person involved, and you’re in the flow when people are looking for something [the opportunity opens up]. Shoppers’ knowledge of their local operation zone can be leveraged much more.

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Voxel51 raises $2 million for its video-native identification of people, cars and more

Many companies and municipalities are saddled with hundreds or thousands of hours of video and limited ways to turn it into usable data. Voxel51 offers a machine learning-based option that chews through video and labels it, not just with simple image recognition but with an understanding of motions and objects over time.

Annotating video is an important task for a lot of industries, the most well-known of which is certainly autonomous driving. But it’s also important in robotics, the service and retail industries, for police encounters (now that body cams are becoming commonplace) and so on.

It’s done in a variety of ways, from humans literally drawing boxes around objects every frame and writing what’s in it to more advanced approaches that automate much of the process, even running in real time. But the general rule with these is that they’re done frame by frame.

A single frame is great if you want to tell how many cars are in an image, or whether there’s a stop sign, or what a license plate reads. But what if you need to tell whether someone is walking or stepping out of the way? What about whether someone is waving or throwing a rock? Are people in a crowd going to the right or left, generally? This kind of thing is difficult to infer from a single frame, but looking at just two or three in succession makes it clear.

That fact is what startup Voxel51 is leveraging to take on the established competition in this space. Video-native algorithms can do some things that single-frame ones can’t, and where they do overlap, the former often does it better.

Voxel51 emerged from computer vision work done by its co-founders, CEO Jason Corso and CTO Brian Moore, at the University of Michigan. The latter took the former’s computer vision class and eventually the two found they shared a desire to take ideas out of the lab.

“I started the company because I had this vast swath of research,” Corso said, “and the vast majority of services that were available were focused on image-based understanding rather than video-based understanding. And in almost all instances we’ve seen, when we use a video-based model we see accuracy improvements.”

While any old off-the-shelf algorithm can recognize a car or person in an image, it takes much more savvy to make something that can, for example, identify merging behaviors at an intersection, or tell whether someone has slipped between cars to jaywalk. In each of those situations the context is important and multiple frames of video are needed to characterize the action.

“When we process data we look at the spacio-temporal volume as a whole,” said Corso. “Five, 10, 30 frames… our models figure out how far behind and forward it should look to find a robust inference.”

In other, more normal words, the AI model isn’t just looking at an image, but at relationships between many images over time. If it’s not quite sure whether a person in a given frame is crouching or landing from a jump, it knows that it can scrub a little forward or backward to find the information that will make that clear.

And even for more ordinary inference tasks like counting the cars in the street, that data can be double-checked or updated by looking back or skipping ahead. If you can only see five cars because one’s big and blocks a sixth, that doesn’t change the fact that there are six cars. Even if every frame doesn’t show every car, it still matters for, say, a traffic monitoring system.

The natural objection to this is that processing 10 frames to find out what a person is doing is more expensive, computationally speaking, than processing a single frame. That’s certainly true if you are treating it like a series of still images, but that’s not how Voxel51 does it.

scoop voxel51

“We get away with it by processing fewer pixels per frame,” Corso explained. “The total amount of pixels we process might be the same or less as a single frame, depending on what we want it to do.”

For example, on video that needs to be closely examined but speed isn’t a concern (like a backlog of traffic cam data), it can expend all the time it needs on each frame. But for a case where the turnaround needs to be quicker, it can do a fast, real-time pass to identify major objects and motions, then go back through and focus on the parts that are the most important — not the unmoving sky or parked cars, but people and other known objects.

The platform is highly parameterized and naturally doesn’t share the limitations of human-driven annotation (though the latter is still the main option for highly novel applications where you’d have to build a model from scratch).

“You don’t have to worry about, is it annotator A or annotator B, and our platform is a compute platform, so it scales on demand,” said Corso.

They’ve packed everything into a drag-and-drop interface they call Scoop. You drop in your data — videos, GPS, things like that — and let the system power through it. Then you have a browsable map that lets you enumerate or track any number of things: types of signs, blue BMWs, red Toyotas, right turn only lanes, people walking on the sidewalk, people bunching up at a crosswalk, etc. And you can combine categories, in case you’re looking for scenes where that blue BMW was in a right turn only lane.

dogwalk2

Each sighting is attached to the source video, with bounding boxes laid over it indicating the locations of what you’re looking for. You can then export the related videos, with or without annotations. There’s a demo site that shows how it all works.

It’s a little like Nexar’s recently announced Live Maps, though obviously also quite different. That two companies can pursue AI-powered processing of massive amounts of street-level video data and still be distinct business propositions indicates how large the potential market for this type of service is.

Despite its street-feature smarts, Voxel51 isn’t going after self-driving cars to start. Companies in that space, like Waymo and Toyota, are pursuing fairly narrow, vertically oriented systems that are highly focused on identifying objects and behaviors specific to autonomous navigation. The priorities and needs are different from, say, a security firm or police force that monitors hundreds of cameras at once — and that’s where the company is headed right now. That’s consistent with the company’s pre-seed funding, which came from a NIST grant in the public safety sector.

map1

Built with no human intervention from 250 hours of video, a sign/signal map like this would be helpful to many a municipality

“The first phase of go to market is focusing on smart cities and public safety,” Corso said. “We’re working with police departments that are focused on citizen safety. So the officers want to know, is there a fire breaking out, or is a crowd gathering where it shouldn’t be gathering?”

“Right now it’s an experimental pilot — our system runs alongside Baltimore’s CitiWatch,” he continued, referring to a crime-monitoring surveillance system in the city. “They have 800 cameras, and five or six retired cops that sit in a basement watching those — so we help them watch the right feed at the right time. Feedback has been exciting: When [CitiWatch overseer Major Hood] saw the output of our model, not just the person but the behavior, arguing or fighting, his eyes lit up.”

Now, let’s be honest — it sounds a bit dystopian, doesn’t it? But Corso was careful to note that they are not in the business of tracking individuals.

“We’re primarily privacy-preserving video analytics; we have no ability or interest in running face identification. We don’t focus on any kind of identity,” he said.

It’s good that the priority isn’t on identity, but it’s still a bit of a scary capability to be making available. And yet, as anyone can see, the capability is there — it’s just a matter of making it useful and helpful rather than simply creepy. While one can imagine unethical uses like cracking down on protestors, it’s also easy to imagine how useful this could be in an Amber or Silver alert situation. Bad guy in a beige Lexus? Boom, last seen here.

At any rate, the platform is impressive and the computer vision work that went into it even more so. It’s no surprise that the company has raised a bit of cash to move forward. The $2 million seed round was led by eLab Ventures, a Palo Alto and Ann Arbor-based VC firm, and the company earlier attracted the $1.25 million grant from NIST mentioned earlier.

The money will be used for the expected purposes, establishing the product, building out support and the non-technical side of the company and so on. The flexible pricing and near-instant (in video processing terms) results seem like something that will drive adoption fairly quick, given the huge volumes of untapped video out there. Expect to see more companies like Corso and Moore’s as the value of that video becomes clear.

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Daily Crunch: Samsung unveils the Galaxy Note 10

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here.

1. This is Samsung’s Galaxy Note 10 and 10+

The landscape has changed dramatically since the Galaxy Note was first unveiled in 2011, with Samsung pulling the rest of the industry into a world of bigger screens.

Now, the question is how to make the latest updates compelling. With the Note 10 and 10+ (available August 23 at a starting price of $950), Samsung is splitting the line into two distinct devices, and it’s getting rid of the headphone jack.

2. Google launches ‘Live View’ AR walking directions for Google Maps

The Live View feature isn’t designed with the idea that you’ll hold up your phone continually as you walk. Instead, in provides quick, easy and super-useful orientation by showing you arrows and big, readable street markers overlaid on the real scene in front of you.

3. Lyft’s stock is a roller coaster after its Q2 earnings release

Despite big losses, what made Wall Street happy was Lyft’s optimism for Q3, as well as the full-year 2019.

Netflix app icon iOS

Photo: TechCrunch

4. Netflix signs multi-year deal with ‘Game of Thrones’ showrunners

According to The Hollywood Reporter, the deal is worth $200 million. This follows expensive Netflix pacts with other high-profile showrunners, including Ryan Murphy ($300 million) and Shonda Rhimes ($100 million).

5. Instagram ad partner secretly sucked up and tracked millions of users’ locations and stories

Hyp3r, an apparently trusted marketing partner of Facebook and Instagram, has been secretly collecting and storing location and other data on millions of users, violating the policies of the social networks, according to Business Insider.

6. Sperm storage startups are raising millions

Both Dadi and Legacy recently raised funding, hoping to leverage venture capital dollars to become the dominant men’s fertility brand.

7. How to fundraise in August

Danny Crichton argues that although August is generally considered a black hole for VC, using it effectively for fundraising is perhaps the single most important factor for success in the coming season. (Extra Crunch membership required.)

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‘The Operators’: Experts from Airbnb and Carta on building and managing your company’s customer support

Tim Hsia & Neil Devani
Contributor

Tim Hsia is the CEO of Media Mobilize and a Venture Partner at Digital Garage. Neil Devani is an angel investor and venture capitalist focused on companies solving hard problems.

Welcome to this transcribed edition of The Operators. TechCrunch is beginning to publish podcasts from industry experts, with transcriptions available for Extra Crunch members so you can read the conversation wherever you are.

The Operators features insiders from companies like Airbnb, Brex, Docsend, Facebook, Google, Lyft, Carta, Slack, Uber, and WeWork sharing their stories and tips on how to break into fields like marketing and product management. They also share best practices for entrepreneurs on how to hire and manage experts from domains outside their own.

This week’s edition features Airbnb’s Global Product Director of Customer and Community Support Platform Products, Andy Yasutake, and Carta’s Head of Enterprise Relationship Management, Jared Thomas.

Airbnb, one of the most valuable private tech companies in the world, has millions of hosts who trust strangers (guests) to come into their homes and hundreds of millions of guests who trust strangers (hosts) to provide a roof over their head. Carta, a $1 Billion+ company formerly known as eShares, is the leading provider of cap table management and valuation software, with thousands of customers and almost a million individual shareholders as users. Customers and users entrust Carta to manage their investments, a very serious responsibility requiring trust and security.

In this episode, Andy and Jared share with Neil how companies like Airbnb, Carta, and LinkedIn think about customer service, how to get into and succeed in the field and tech generally, and how founders should think about hiring and managing the customer support. With their experiences at two of tech’s trusted companies, Airbnb and Carta, this episode is packed with broad perspectives and deep insights.

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Neil Devani and Tim Hsia created The Operators after seeing and hearing too many heady, philosophical podcasts about the future of tech, and not enough attention on the practical day-to-day work that makes it all happen.

Tim is the CEO & Founder of Media Mobilize, a media company and ad network, and a Venture Partner at Digital Garage. Tim is an early-stage investor in Workflow (acquired by Apple), Lime, FabFitFun, Oh My Green, Morning Brew, Girls Night In, The Hustle, Bright Cellars, and others.

Neil is an early-stage investor based in San Francisco with a focus on companies building stuff people need, solutions to very hard problems. Companies he’s invested in include Andela, Clearbit, Kudi, Recursion Pharmaceuticals, Solugen, and Vicarious Surgical.

If you’re interested in starting or accelerating your marketing career, or how to hire and manage this function, you can’t miss this episode!

The show:

The Operators brings experts with experience at companies like Airbnb, Brex, Docsend, Facebook, Google, Lyft, Carta, Slack, Uber, WeWork, etc. to share insider tips on how to break into fields like marketing and product management. They also share best practices for entrepreneurs on how to hire and manage experts from domains outside their own.

In this episode:

In Episode 5, we’re talking about customer service. Neil interviews Andy Yasutake, Airbnb’s Global Product Director of Customer and Community Support Platform Products, and Jared Thomas, Carta’s Head of Enterprise Relationship Management.


Neil Devani: Hello and welcome to the Operators, where we talk to entrepreneurs and executives from leading technology companies like Google, Facebook, Airbnb, and Carta about how to break into a new field, how to build a successful career, and how to hire and manage talent beyond your own expertise. We skip over the lofty prognostications from venture capitalists and storytime with founders to dig into the nuts and bolts of how it all works here from the people doing the real day to day work, the people who make it all happen, the people who know what it really takes. The Operators.

Today we are talking to two experts in customer service, one with hundreds of millions of individual paying customers and the other being the industry standard for managing equity investments. I’m your host, Neil Devani, and we’re coming to you today from Digital Garage in downtown San Francisco.

Joining me is Jared Thomas, head of Enterprise Relationship Management at Carta, a $1 billion-plus company after a recent round of financing led by Andreessen Horowitz. Carta, formerly known as eShares, is the leading provider of cap table management and valuation software with thousands of customers and almost a million individual shareholders as users. Customers and users trust Carta to manage their investments, a very serious responsibility requiring trust and security.

Also joining us is Andy Yasutake, the Global Product Director of Customer and Community Support Platform Products at Airbnb, one of the most valuable private tech startups today. Airbnb has millions of hosts who are trusting strangers to come into their homes and hundreds of millions of guests who are trusting someone to provide a roof over their head. The number of cases and types of cases that Andy and his team have to think about and manage boggle the mind. Jared and Andy, thank you for joining us.

Andy Yasutake: Thank you for having us.

Jared Thomas: Thank you so much.

Devani: To start, Andy, can you share your background and how you got to where you are today?

Yasutake: Sure. I’m originally from southern California. I was born and raised in LA. I went to USC for undergrad, University of Southern California, and I actually studied psychology and information systems.

Late-90s, the dot com was going on, I’d always been kind of interested in tech, went into management consulting at interstate consulting that became Accenture, and was in consulting for over 10 years and always worked on large systems of implementation of technology projects around customers. So customer service, sales transformation, anything around CRM, as kind of a foundation, but it was always very technical, but really loved the psychology part of it, the people side.

And so I was always on multiple consulting projects and one of the consulting projects with actually here in the Bay Area. I eventually moved up here 10 years ago and joined eBay, and at eBay I was the director of product for the customer services organization as well. And was there for five years.

I left for Linkedin, so another rocket ship that was growing and was the senior director of technology solutions and operations where I had all the kind of business enabling functions as well as the technology, and now have been at Airbnb for about four months. So I’m back to kind of my, my biggest passion around products and in the customer support and community experience and customer service world.

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