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Despite earnings beat and upbeat forecast, Zoom shares fall after reporting Q4 results

Today after the bell, Zoom reported its Q4 earnings. The company’s recorded revenue of $188.3 million and its adjusted per-share profit of $0.15 were ahead of expectations, including $176.55 million in revenue and earnings per share of $0.07, according to Yahoo Finance averages.

Down several points during a broad market rally, Zoom has been a hot company to track in recent months. Its profile was heightened due to its position as an incidental benefactor of the world’s grappling with the novel coronavirus — as more countries and companies stressed staying home and working remotely, respectively, Zoom’s video conferencing tool was expected to see rising usage and demand.

The company’s shares were down sharply after reporting its earnings.

What follows is a dive into Zoom’s Q4 earnings, its expectations for the coming period and what those figures may have to say about the infection and its impacts. We’ll wrap with notes from startups that are building remote-work friendly products, sharing what they are seeing on the ground regarding demand for their services during this bleakly fascinating period of history.

Q4 and the future

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Sustainable microgrids are the future of clean energy

Alex Behrens
Contributor

Alex is a research analyst and blogger focused on future technologies in transportation, energy, automation, and decentralization. He has experience in data and operations at Fortune 500 companies and tech startups and has been a regular contributor at Seeking Alpha, Spend Matters, Metal Miner, and other publications.

Across the U.S., sustainable microgrids are emerging as a vital tool in the fight against climate change and increasingly common natural disasters. In the wake of hurricanes, earthquakes and wildfires, the traditional energy grid in many parts of the country is struggling to keep the power flowing, causing outages that slow local economies and ultimately put lives at risk.

Microgrids — power installations that are designed to run independently from the wider electricity grid in emergency situations — have been around for decades, but until the turn of the century, relied almost exclusively on fossil fuels to generate power. While it’s taken another 20 years for solar panels and battery storage costs to fall far enough to make truly sustainable microgrids an economic reality, a recent surge in interest and installations have shown that they’ve reached an inflection point and could very well be the future of clean energy.

Take Santa Barbara, where the Unified School District voted unanimously in November to allocate over $500,000 to study and design microgrid installations for schools around the county. A preliminary assessment by the Clean Coalition identified more than 15 megawatts of solar generation potential across 18 school sites.

These solar-plus-battery-storage microgrids would greatly enhance the ability of chosen schools to serve communities during natural disasters or power outages, like the ones induced by California’s PG&E electric utility that affected hundreds of thousands of residents last October. The sites will provide a place to coordinate essential emergency services, store perishable food and provide residents with light, power and connectivity in times of distress.

A completed feasibility study for the microgrid installations is expected in June, and while initial estimates put the final cost around $40 million, long-term power purchase agreements (PPAs) will allow the school district to have the sites set up for free and paid for over time via its normal electric bill — at a cost no greater than grid power. Agreements like these have only become economically viable in the last few years as renewable energy generation costs have continued to fall, and are a major driver of the microgrid boom.

At the end of January, Scale Microgrid Solutions received a commitment for $300 million in funding from investment firm Warburg Pincus. Microgrids today are typically designed and installed to the unique specifications of individual customers. Scale Microgrid Solutions instead provides modular microgrid infrastructure built using shipping containers that combine solar and battery storage with control equipment and backup gas generation.

These modules enable faster deployment and provide a viable option for customers or institutions seeking microgrid capabilities in the $15 million price range. The first modular microgrids were launched in May 2019 with financing provided by Generate Capital, a financing firm focused on advanced, clean-energy technology investments.

Meanwhile, on the opposite side of the country, successive disasters are already proving the value of solar-plus-storage microgrids in Puerto Rico. In 2017, Hurricane Maria catastrophically damaged the centralized electricity grid in the U.S. territory and left many without power for more than a year.

A project funded by the Rocky Mountain Institute, Save the Children and Kinesis Foundation installed solar-plus-battery-storage microgrids at 10 schools in the mountainous central regions of the island, designed to provide energy for on-site libraries, kitchens and water pumps indefinitely during power outages. The installations were completed in December 2019, just weeks before a series of earthquakes that began in January endangered the island’s already sluggish economic recovery. The RMI Island Energy Program told Microgrid Knowledge that while grid power around several of the sites had gone down, the microgrids had continued to operate successfully and provide critical services.

Microgrids go beyond schools though. Several communities are also linking solar-and-storage systems mounted on their homes, employing inverters and controllers that have only become efficient and affordable in the last few years to create “community microgrids” that share power among the participants to supplement or replace grid energy.

In January, Australian startup Relectrify closed $4.5 million in Series A funding to continue refining their inverter and battery-management technology that increases battery lifespan by as much as 30% while reducing operational costs. Relectrify tech also allows large batteries from electric cars — including Tesla’s wildly popular offerings — to be repurposed after they are no longer reliable enough for use in EVs, opening up an enormous pool of second-hand batteries to be repurposed for growing microgrid storage demand.

Programs like these are attractive not just because they offer resilience and independence from grid power often produced with fossil fuels, but because they are increasingly the cheaper option for energy consumers. Residential retail energy prices in Puerto Rico were as high as 27 cents per kilowatt hour (kWh) in 2019, while the calculated cost from home solar-plus-battery-storage systems fell as low as 24 cents in good conditions.

The cost of solar installations has plummeted 90% in the past decade according to the research firm Wood Mackenzie. At the same time, the early effects of a warming climate and associated natural disasters have started to take a toll on American energy infrastructure already struggling to keep pace with regular maintenance and demand growth. Impacted communities have already seen the value of microgrids and are racing to adopt them, even as many larger utility providers look to natural gas or other partial solutions that rely on the aging centralized power grid.

The greatest impact of these early sustainable microgrids may reach beyond the emergency power they provide to nearby residents. They offer a glimpse of a radically different way for communities and energy consumers to think about how power is produced and used. In community microgrid systems, residents have a concrete, practical connection to their source of energy and are asked to work together with their friends and neighbors to control their energy demand so there is enough to go around.

Such a system stands in stark contrast to the power grid of today, where peak demand facilities are routinely called upon to burn some of the most environmentally harmful fuels to accommodate demand with few if any social or technological limitations. Sustainable microgrids are finally becoming truly affordable, and in the process are beginning to change the way we think about energy consumption and resilience.

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Oyo layoffs, Airbnb’s delayed IPO and the long-term quandary of investing in travel startups

It’s the best and worst of times for travel startups.

Massive growth over the past few decades has made tourism one of the big global industries, covering everything from recreation to business conferences to shopping sprees.

But doubts about the future of the industry are growing — and not just because of the novel coronavirus and COVID-19. The rise of remote work and the increasing stresses from tourism on urban and environmental systems portends tougher times ahead.

Given the spate of bad news the past few weeks swirling around global tourism startups, I wanted to go over where we are and what the future holds — and why that’s going to be so challenging for startups in this space.

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Google Cloud announces four new regions as it expands its global footprint

Google Cloud today announced its plans to open four new data center regions. These regions will be in Delhi (India), Doha (Qatar), Melbourne (Australia) and Toronto (Canada) and bring Google Cloud’s total footprint to 26 regions. The company previously announced that it would open regions in Jakarta, Las Vegas, Salt Lake City, Seoul and Warsaw over the course of the next year. The announcement also comes only a few days after Google opened its Salt Lake City data center.

GCP already had a data center presence in India, Australia and Canada before this announcement, but with these newly announced regions, it now offers two geographically separate regions for in-country disaster recovery, for example.

Google notes that the region in Doha marks the company’s first strategic collaboration agreement to launch a region in the Middle East with the Qatar Free Zones Authority. One of the launch customers there is Bespin Global, a major managed services provider in Asia.

“We work with some of the largest Korean enterprises, helping to drive their digital transformation initiatives. One of the key requirements that we have is that we need to deliver the same quality of service to all of our customers around the globe,” said John Lee, CEO, Bespin Global. “Google Cloud’s continuous investments in expanding their own infrastructure to areas like the Middle East make it possible for us to meet our customers where they are.”

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Quibi closes on $750 million as its date with destiny approaches

With just over one month to go until its official launch date, the short-form, subscription streaming service Quibi has closed on $750 million in new financing, according to a report in the company’s private PR firm The Wall Street Journal.

The company declined to disclose exactly who invested in the new round (which is always a great sign) and didn’t comment on how the new investment would effect the company’s valuation.

Chief Executive Officer Meg Whitman told the Journal that the new financing was made to ensure that the company would have the financial flexibility and runway to build a long-term business, but it’s likely that companies as diverse as Brandless and WeWork said the same thing about their goals when raising capital, as well.

According to the story in the WSJ, the company’s new investment contains both existing investors, like the Alibaba Group and Hollywood Studios, along with WndrCo, the investment firm and holding company launched by Quibi’s co-founder and Hollywood mogul Jeffrey Katzenberg.

To date, Quibi has raised $1.75 billion.

While the company touts its original approach to storytelling, and its list of marquee talent developing series for the app, the emphasis on short-form has been tried before by other companies (notably TechCrunch’s own parent company)… and the results were less than promising.

The idea that people need to consume short-form stories instead of … maybe just hitting the pause button… is interesting as an experiment to see what kinds of narratives or reality show-style entertainment needs to live behind a paywall rather than on YouTube or TikTok.

Perhaps Quibi will win with its slate of reality and narrative shows (which, to be honest, look pretty fun). The big names that Katzenberg and co-founder Meg Whitman promised are certainly on offer in the roster that is helpfully synopsized in a recent Entertainment Weekly article about the company’s programming.

Quibi, unlike some of the streaming services that it’s going to compete with, doesn’t have a back catalog of titles to tap to pad out the service, so it’s coming to market with a whopping 175 shows in its first year with 8,500 episodes, which run no longer than 10 minutes.

When it launches, there will be 50 shows on offer from the service. A lot depends on the reception of those shows. While many of the titles seem compelling, there are only a couple that seem to have the appeal to break through to the audience that Quibi hopes it can reach, and that will be willing to shell out money for its subscriptions.

The service is also hoping to differentiate itself by dropping new episodes daily — rather than weekly releases common on network television or the season-long binges that Netflix encourages.

The app itself seems to be fairly undifferentiated from the services available from other streamers. As we wrote when the company launched pre-orders for its app in February:

Much has been made about Quibi’s potential to reimagine TV by taking advantage of mobile technology in new ways, but the app itself looks much like any other streaming service, save for its last app store screenshot showing off its TurnStyle technology.

The app appears to favor a dark theme common to streaming apps, like Netflix and Prime Video, with just four main navigation buttons at the bottom.

The first is a personalized For You page, where you’re presented a feed where you’ll discover new things Quibi thinks you’ll like.

A Search tab will point you toward trending shows and it will allow you to search by show titles, genre or even mood.

The Following tab helps you keep track of your favorite shows and a Downloads tab keeps track of those you’ve made available for offline viewing.

Otherwise, Quibi’s interface is fairly simple. Shows are displayed with big images that you flip through either vertically on your home feed or both horizontally and vertically as you move through the Browse section.

The company does promote its TurnStyle viewing technology in its app store description, though it doesn’t reference the technology by name. Instead, it describes it as a viewing experience that puts you in full control. “No matter how you hold your phone, everything is framed to fit your screen,” it says.

In vertical viewing mode, it also introduces controls that appear on either the left or right side the screen — you choose, based on whether you’re left or right-handed.

Quibi did not formally announce the app was open for pre-order.

The startup, founded by Jeffrey Katzenberg, is backed by more than a billion dollars — including a recently closed $400 million round.

Despite the doubt surrounding its success, Quibi managed to sell out of the initial $150 million in available advertising for the service’s first year.

Whether it’s as big of a hit with potential subscribers as with advertisers remains to be seen. The service could still become the Mike Bloomberg campaign of streaming media — a lot of money and no discernible result.

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Lunchr becomes Swile to expand beyond corporate lunch cards

Lunchr has rebranded to Swile in order to expand its product offering beyond meal vouchers. The company wants to focus on everything that happens at work but that isn’t technically work — money pots for a birthday, paying back your co-workers, creating team-building events and more.

At heart, Swile provides a payment card for your lunch. French companies of a certain size have to support employees in one way or another when it comes to their lunch break. Big companies usually build out a cafeteria, while small companies hand out meal vouchers.

Companies can sign up to Swile so their employees all get a payment card for their meal vouchers. The company tops up everyone’s card every month. Just like challenger banks, Swile wants to provide a better user experience. For instance, you can associate a debit card with your account so that your debit card is used if you pay for an expensive lunch above your daily limit.

Currently 200,000 employees across 7,500 companies use a Swile card to pay for lunch.

But paying for lunch is just one of the financial transaction types that you do at work. And Swile wants to capture a bigger chunk of that market.

It starts with two simple features. First, you can pay back your co-workers when they lend you some money. It isn’t limited to lunch money; you can basically associate a debit card with your account, send money and hold money.

Old habits die hard, so it’s going to be hard to convince people to switch from Lydia to Swile. People already use Lydia to send money to their friends, and the company has managed to attract millions of users in France.

Second, many companies need to collect money from the team. It could be for a gift when somebody is leaving the company, it could be in order to buy beers or grab a drink after work on a Friday evening.

Employees can create money pots and invite the team. Given that everybody in your company has already created a Swile account, you don’t need to manually add your co-workers to the app — you just have to find their name in the directory. Swile doesn’t charge any fee on those money pots when you transfer the money to a Swile account or a bank account.

In addition to payment, Swile wants to help you connect more easily with your team. You can create and join events in the app. It could be useful for a birthday party at work, a soccer match, etc.

In the future, Swile also wants to add the ability to message your friends directly in the app — at some point, all apps become messaging apps. Also coming soon, Swile will help you bookmark places and share with your co-workers a map of your favorite places around the office.

Starting in June, even if your company doesn’t use Swile’s meal vouchers, you’ll be able to create an account for your team in order to use events, money pots, etc. Basic features will be free and Swile will introduce a premium tier later this year.

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Lerer Hippeau’s Ben Lerer shares his priorities for scouring seed deals

Enterprise software startups are changing how they infiltrate companies, and investors are taking note.

Last week, I chatted with Lerer Hippeau‘s Ben Lerer after his firm had just led a seed round in Air, a digital asset management platform. I used the opportunity to pick his brain about what he’s searching for in early-stage investments and which trends he believes are shaking up enterprise software.

Below is a chunk of our conversation, which has been edited for length and clarity.


TechCrunch: What kinds of things are you looking at recently? Anything notable?

Ben Lerer: The market is always shifting, but 40,000 feet up, nothing has changed in that we’re always just focused on investing in people. But, beyond people, there’s certainly been various areas of opportunity that over the years we have had different kinds of focus on. One that I’ve been most focused on traditionally has been a category that would’ve been called direct-to-consumer brands. Now you would probably just call it “future of consumer” or “future of retail.” Now, I think direct-to-consumer is not the entire pie but just a piece of the pie. So generally my focus is doing consumer deals and then sometimes I focus on deals that are not necessarily consumer, but they’re SaaS businesses, often SaaS businesses that my consumer companies are current or potential customers of.

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This bathroom cleaning robot is trained in VR to clean up after you

You’ve no doubt heard about the three Ds of automation. Somatic’s robot handily qualifies for two. I’d say “dangerous” is probably a bit of a stretch here, but the robot is well-focused on replacing a job that’s generally regarded as both “dirty” and “dull.”

The startup, which is ostensibly based in the New York area (it’s a small, geographically dispersed team in search of a more permanent home) effectively came out of stealth onstage at TC Sessions: Robotics + AI at UC Berkeley. Its first product is a large, commercial restroom cleaning robot.

CEO Michael Levy compares the device to a “minifridge with a robot arm attached to the front.” Levy, who co-founded the company with CTO Eugene Zasoba, says he was inspired to develop a robot for bathroom cleaning after years spent working his way up at his grandfather’s restaurant.

“When I grew up, I did a bunch of jobs. He said, if you want to get to the register, you have start in the bathroom,” he explains. “The reason bathrooms are such a good application, because everything is bolted down to the floor. Things move in a predictable way. All commercial bathrooms built after 1994 are ADA compliant. What’s good for robotics is that lays a specific design.”

The static nature of most commercial restrooms means that robots only have to train on a space once. The team does the work remotely now, using a VR simulation of the bathroom to show the robot where to spray and wipe chemicals, vacuum and blow-dry. It’s an activity the team affectionately refers to as “the worst video game, ever.” Once all of that is in place, the robot uses a variety of sensors, including lidar, to navigate around.

The robot will clean a restroom, then go to recharge and refill chemicals as needed. It should get around eight hours of cleaning done in a day and can even open doors and ride the elevator to get around buildings, according to Levy.

Prime targets include airports, casinos, office spaces and other spots with large commercial restrooms. The robot will be leased out for around $1,000 a month, after a trial phase. Somatic already has a handful of customers, including a FAANG company, whose offices are already being cleaned by the robot.

The first model was created with help from $50,000 in bootstrapped funds, to which Somatic has added $300,000, including $150,000 from SOSV.

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Tilting Point acquires mobile game Star Trek Timelines

Tilting Point announced this morning that it has acquired Star Trek Timelines, a free-to-play character collection game, from the game’s developer Disruptor Beam. It has also hired Disruptor Beam team members to create a new studio, Wicked Realm Games.

This follows Disruptor Beam‘s shuttering of its other titles, Game of Thrones Ascent and The Walking Dead: March to War. Moving forward, the company says it will be focused on its Disruptor Engine tools for mobile game development and operations.

Tilting Point, meanwhile, had previously acquired the game Languinis and the monetization startup Gondola, but President Samir El Agili told me that this is the first time the company has acquired both a game and the development team behind it. CEO Kevin Segalla described this as an extension of Tilting Point’s “progressive publishing” model, where the company first works with developers on user acquisition, then develops a deeper business relationship over time.

In fact, Timelines — which Tilting Point says has been downloaded 8 million times and earned over $100 million — was one of the first games supported by the company’s user acquisition fund. And through those efforts, the Tilting Point team came to believe that there’s still plenty of opportunity for growth.

“We spent a good amount of time over the past year-and-a-half to two years helping the team scale the game to success, helping them bring a user to the game using our ability to do user acquisition, as well as improving the game itself in terms of our operations,” El Agili said. “What we have seen over this time is that Star Trek Timelines is a very impressive game, its users are very sticky.”

He noted that Tilting Point is increasing the size of the team working on Timelines from nine at Disruptor Beam to 19 at Wicked Realm Games, which will be led by Disruptor Beam’s former CTO David Cham.

The studio, El Agili said, will be “100% integrated from a financial standpoint, but they’re still going to be very independent in the way they operate.” And while Wicked Realm will be focused on Timelines for the near future, there are “more ideas that we can build with them.”

Segalla also said that as a result of the deal, Tilting Point is essentially becoming the first Disruptor Engine customer.

“Tilting Point has been a great partner to us and have proven that they care about the game and its community and there’s no one better to take Star Trek Timelines to the next level,” said Disruptor Beam CEO Jon Radoff in a statement. “We are also excited that Tilting Point will be one of our first live customers for our live-ops technology and that we will be continuing our working relationship.”

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Robinhood’s downtime as a stress test for the consumer fintech boom

Hello and welcome back to our regular morning look at private companies, public markets and the gray space in between.

Earlier this week, the popular free stock trading service Robinhood suffered downtime over a two-day period. The company, a well-funded unicorn taking on incumbents in its industry, failed to operate properly when the public markets were surging on Monday (bad) and falling on Tuesday (very bad).

Complaints flooded investing forums and social media. Images of Robinhood account screens featuring huge losses from the periods of downtime (or missed upside) weren’t hard to find. For Robinhood, it wasn’t its first misstep, but it was perhaps its worst. Mishandling the rollout of a high-yield savings function? Embarrassing, but hardly a serious wound. Some options oddness? Eh, not the worst.

Going down during surging volatility? Much worse. The company is already in the market with apologies and some give-aways to try to stem the negative news cycle. But what’s notable so far is that, while you might expect to see rival apps and services to Robinhood boom in the wake of its downtime, it instead appears that only select competitors to the popular company are seeing a jump in downloads this week. And given the insane market movements, it’s hard to pin some of their gains on Robinhood instead of, say, what stocks are themselves doing.

I’d expected by today to have some data in hand that painted a starker picture for Robinhood, given that the company’s recent missteps triggered a lot of negative press and user reaction. Let’s peek at what numbers can tell us, and try to figure out if there’s a lesson for consumer fintech and finservies companies while we’re at it.

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