1010Computers | Computer Repair & IT Support

Chat app Line gets serious about gaming with its latest acquisition

Line, the company best-known for its popular Asian messaging app, is doubling down on games after it acquired a controlling stake in Korean studio NextFloor for an undisclosed amount.

NextFloor, which has produced titles like Dragon Flight and Destiny Child, will be merged with Line’s games division to form the Line Games subsidiary. Dragon Flight has racked up 14 million users since its 2012 launch — it clocked $1 million in daily revenue at peak. Destiny Child, a newer release in 2016, topped the charts in Korea and has been popular in Japan, North America and beyond.

Line’s own games are focused on its messaging app, which gives them access to social features such as friend graphs, and they have helped the company become a revenue generation machine. Alongside income from its booming sticker business, in-app purchases within games made Line Japan’s highest-earning non-game app publisher last year, according to App Annie, and the fourth highest worldwide. For some insight into how prolific it has been over the years, Line is ranked as the sixth highest earning iPhone app of all time.

But, despite revenue success, Line has struggled to become a global messaging giant. The big guns WhatsApp and Facebook Messenger have in excess of one billion monthly users each, while Line has been stuck around the 200 million mark for some time. Most of its numbers are from just four countries: Japan, Taiwan, Thailand and Indonesia. While it has been able to tap those markets with additional services like ride-hailing and payments, it is certainly under pressure from those more internationally successful competitors.

With that in mind, doubling down on games makes sense and Line said it plans to focus on non-mobile platforms, which will include the Nintendo Switch among others consoles, from the second half of this year.

Line went public in 2016 via a dual U.S.-Japan IPO that raised over $1 billion.

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Computer vision researchers build an AI benchmark app for Android phones

A group of computer vision researchers from ETH Zurich want to do their bit to enhance AI development on smartphones. To wit: They’ve created a benchmark system for assessing the performance of several major neural network architectures used for common AI tasks.

They’re hoping it will be useful to other AI researchers but also to chipmakers (by helping them get competitive insights); Android developers (to see how fast their AI models will run on different devices); and, well, to phone nerds — such as by showing whether or not a particular device contains the necessary drivers for AI accelerators. (And, therefore, whether or not they should believe a company’s marketing messages.)

The app, called AI Benchmark, is available for download on Google Play and can run on any device with Android 4.1 or higher — generating a score the researchers describe as a “final verdict” of the device’s AI performance.

AI tasks being assessed by their benchmark system include image classification, face recognition, image deblurring, image super-resolution, photo enhancement or segmentation.

They are even testing some algorithms used in autonomous driving systems, though there’s not really any practical purpose for doing that at this point. Not yet anyway. (Looking down the road, the researchers say it’s not clear what hardware platform will be used for autonomous driving — and they suggest it’s “quite possible” mobile processors will, in future, become fast enough to be used for this task. So they’re at least prepped for that possibility.)

The app also includes visualizations of the algorithms’ output to help users assess the results and get a feel for the current state-of-the-art in various AI fields.

The researchers hope their score will become a universally accepted metric — similar to DxOMark that is used for evaluating camera performance — and all algorithms included in the benchmark are open source. The current ranking of different smartphones and mobile processors is available on the project’s webpage.

The benchmark system and app was around three months in development, says AI researcher and developer Andrey Ignatov.

He explains that the score being displayed reflects two main aspects: The SoC’s speed and available RAM.

“Let’s consider two devices: one with a score of 6000 and one with a score of 200. If some AI algorithm will run on the first device for 5 seconds, then this means that on the second device this will take about 30 times longer, i.e. almost 2.5 minutes. And if we are thinking about applications like face recognition this is not just about the speed, but about the applicability of the approach: Nobody will wait 10 seconds till their phone will be trying to recognize them.

“The same is about memory: The larger is the network/input image — the more RAM is needed to process it. If the phone has a small amount of RAM that is e.g. only enough to enhance 0.3MP photo, then this enhancement will be clearly useless, but if it can do the same job for Full HD images — this opens up much wider possibilities. So, basically the higher score — the more complex algorithms can be used / larger images can be processed / it will take less time to do this.”

Discussing the idea for the benchmark, Ignatov says the lab is “tightly bound” to both research and industry — so “at some point we became curious about what are the limitations of running the recent AI algorithms on smartphones”.

“Since there was no information about this (currently, all AI algorithms are running remotely on the servers, not on your device, except for some built-in apps integrated in phone’s firmware), we decided to develop our own tool that will clearly show the performance and capabilities of each device,” he adds. 

“We can say that we are quite satisfied with the obtained results — despite all current problems, the industry is clearly moving towards using AI on smartphones, and we also hope that our efforts will help to accelerate this movement and give some useful information for other members participating in this development.”

After building the benchmarking system and collating scores on a bunch of Android devices, Ignatov sums up the current situation of AI on smartphones as “both interesting and absurd”.

For example, the team found that devices running Qualcomm chips weren’t the clear winners they’d imagined — i.e. based on the company’s promotional materials about Snapdragon’s 845 AI capabilities and 8x performance acceleration.

“It turned out that this acceleration is available only for ‘quantized’ networks that currently cannot be deployed on the phones, thus for ‘normal’ networks you won’t get any acceleration at all,” he says. “The saddest thing is that actually they can theoretically provide acceleration for the latter networks too, but they just haven’t implemented the appropriated drivers yet, and the only possible way to get this acceleration now is to use Snapdragon’s proprietary SDK available for their own processors only. As a result — if you are developing an app that is using AI, you won’t get any acceleration on Snapdragon’s SoCs, unless you are developing it for their processors only.”

Whereas the researchers found that Huawei’s Kirin’s 970 CPU — which is technically even slower than Snapdragon 636 — offered a surprisingly strong performance.

“Their integrated NPU gives almost 10x acceleration for Neural Networks, and thus even the most powerful phone CPUs and GPUs can’t compete with it,” says Ignatov. “Additionally, Huawei P20/P20 Pro are the only smartphones on the market running Android 8.1 that are currently providing AI acceleration, all other phones will get this support only in Android 9 or later.”

It’s not all great news for Huawei phone owners, though, as Ignatov says the NPU doesn’t provide acceleration for ‘quantized’ networks (though he notes the company has promised to add this support by the end of this year); and also it uses its own RAM — which is “quite limited” in size, and therefore you “can’t process large images with it”…

“We would say that if they solve these two issues — most likely nobody will be able to compete with them within the following year(s),” he suggests, though he also emphasizes that this assessment only refers to the one SoC, noting that Huawei’s processors don’t have the NPU module.

For Samsung processors, the researchers flag up that all the company’s devices are still running Android 8.0 but AI acceleration is only available starting from Android 8.1 and above. Natch.

They also found CPU performance could “vary quite significantly” — up to 50% on the same Samsung device — because of throttling and power optimization logic. Which would then have a knock on impact on AI performance.

For Mediatek, the researchers found the chipmaker is providing acceleration for both ‘quantized’ and ‘normal’ networks — which means it can reach the performance of “top CPUs”.

But, on the flip side, Ignatov calls out the company’s slogan — that it’s “Leading the Edge-AI Technology Revolution” — dubbing it “nothing more than their dream”, and adding: “Even the aforementioned Samsung’s latest Exynos CPU can slightly outperform it without using any acceleration at all, not to mention Huawei with its Kirin’s 970 NPU.”

“In summary: Snapdragon — can theoretically provide good results, but are lacking the drivers; Huawei — quite outstanding results now and most probably in the nearest future; Samsung — no acceleration support now (most likely this will change soon since they are now developing their own AI Chip), but powerful CPUs; Mediatek — good results for mid-range devices, but definitely no breakthrough.”

It’s also worth noting that some of the results were obtained on prototype samples, rather than shipped smartphones, so haven’t yet been included in the benchmark table on the team’s website.

“We will wait till the devices with final firmware will come to the market since some changes might still be introduced,” he adds.

For more on the pros and cons of AI-powered smartphone features check out our article from earlier this year.

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Valve’s answer to Discord is now live for everyone

Just a month ago, Valve announced Steam Chat — an overhaul to its aging chat system, and the company’s answer to rapidly growing competition from apps like Discord. At the time, it was a beta limited only to those who were granted access.

Today it’s opening up to all.

As Devin put it when the beta features rolled out, the previous chat system “may as well be ICQ.” It was useful for a quick chats, but it felt much too limited for anything beyond that.

The new Steam Chat, meanwhile, takes a huge step toward being a modern chat offering. It groups contacts by the game they’re playing, shows whether or not they’re currently in-game or in a match, offers easy access to your “favorite” contacts and allows for big group chats and persistent channels. It supports inline media (GIFs! SoundCloud! YouTube!), encrypted voice chat and has both a browser-based client and a client built into Steam.

Will it kill Discord? Probably not.

While it might stymie the losses of the more casual players who might otherwise find their way over to Discord, it’ll be tough to sway anyone who has already come to call Discord home. Many Discord gaming groups have deep roots, with many of them having elaborate channel setups and relying on bespoke customizations like bots that help them schedule matches or raids.

If you want to check out the new chat system and already have Steam installed, just pop into Steam and tap the “Friends and Chat” button in the bottom right.

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Epic hid an Easter egg in Fortnite to acknowledge the game’s greatest failed rescue

For being in charge of what is probably the biggest game in the world right now and all the responsibilities that come with that, Epic is proving itself quite capable of changing things up on the fly.

Case in point: Last week, a video went viral showing one player making a valiant effort to save another player — a competitor, no less! — who had found themselves in a more or less inescapable section of the map… only to have things go wonderfully, hilariously wrong at the last second. Today, a tombstone marking the mishap appeared in-game.

Here’s the video of the original rescue mission, as streamed by would-be hero Muselk (wait for the end):

Watch as @MrMuselk attempts to rescue a fellow player.

(Engineering x Good Intentions) + Miscalculations = 🤣pic.twitter.com/Q3KbaJjxoc

— Fortnite (@FortniteGame) July 17, 2018

The whole thing is like an unintentional lesson in comedic timing.

Today, this tombstone showed up in the same location for anyone who dare wander down there themselves:

(Photo via redditor StoreBrandEnigma)

For those unfamiliar with the game’s mechanics: Fortnite lets you build structures to defend your position or reach new heights… assuming you’ve scrounged up enough materials (wood, brick or metal.) Muselk had enough materials to reach the stranded player… only to hit the build limit (the outer-most regions of the map where building is disabled) with the rescue target just out of reach. That’s where things go extra wrong.

It’s just a cute little nod, sure — but it shows just how damned agile Epic has gotten at making changes to this game. They add a new gun and it seems to be throwing off the game’s balance? It’s gone. Glitches discovered in a new map element? They’re patched. A video blows up demonstrating a hilarious outcome all set in motion by seemingly inconsequential design decisions? Bam, it’s memorialized in-game within days.

The best part: If you go down there to check out the tombstone… you might not make it out alive yourself.

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Former Viki CEO Tammy Nam joins PicsArt as its first COO

PicsArt, the company behind the photo-editing app of the same name, has hired Tammy Nam as its first chief operating officer.

Nam was most recently the CEO of Viki, the Rakuten-acquired video streaming service, and before that served as a marketing executive at Viki, Scribd and Slide.

PicsArt said Nam will report to founder and CEO Hovhannes Avoyan, and that she will oversee all aspects of the business except for product and engineering.

“PicsArt has grown organically so far, but our next big opportunity is in directing this growth through the right market development, community engagement and revenue channels,” Avoyan said in the announcement. “In addition to her proven operational experience in both consumer advertising and subscription-based businesses, Tammy adds deep bench strength in market, brand and community development — areas that will be critical for us moving forward.”

The company announced last year that it’s reaching 100 million monthly active users. Nam told me she was particularly impressed that it achieved that growth without significant marketing spend.

“I understand what it takes to grow quickly, but also thoughtfully,” she said. “Because of my background, the CEO and the board felt like I would be a great match to [help PicsArt] reach the next 200 million, the next 500 million users.”

Asked what thoughtful growth looks like for PicsArt, Nam said it means not just growing at any cost, but also considering things like revenue and the different communities using the app. She said she’s trying to examine the company’s structure to ensure it can “maximize efficiencies towards these big goals.”

“It will continue to grow organically, but the branding, the user development will definitely evolve,” she added. “There’s a sea of companies that play in our space … How do you stand out? And how do you stay relevant?”

Nam also said that she’ll be looking at PicsArt’s opportunities for international growth. Not that the company has been neglecting the world beyond the United States — China is its fastest-growing market and already one of its top countries for revenue. (The company says it recently became profitable following the launch of its PicsArt Gold subscription.)

Nam suggested that PicsArt can move into new markets without competing with the dominant social media platforms, because it’s “agnostic” in terms of where users publish their edited photos.

“It’s completely lowered the barrier,” she said. “It used to be you had to know Photoshop. Now it’s so easy to create professional-looking photos, images and soon animations, videos, etc. Everyone is a creator.”

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Chat gaming startup Knock Knock raises $2M

Knock Knock, a startup building games for platforms like Facebook Messenger and WeChat, is announcing that it has raised $2 million in seed funding.

The goal isn’t to build interactive chat fiction, but rather fully fledged mobile games that are accessed from messaging apps, while also taking advantages of the opportunities offered by incorporating messaging and chatbots into the game mechanics.

“This is the most frictionless an experience can get,” said CEO Andrew Friday. “There’s no download, it’s hooked up to a fast messaging medium that you’re already using and people can bring their friends into the experience seamlessly.”

Friday was a senior product manager for chat games at Zynga, while his co-founder Andrew N. Green was previously the head of business operations at TinyCo. They plan to release their first game for Facebook Messenger later this year, and then a WeChat title in early 2019.

When I asked if there are any specific genres that will do best on messaging, Friday suggested that there’s actually “an embarrassment of riches.”

“Most great mobile game genres, and game genres in general, are good for the platform,” he said. “It’s just that if you try to just port those designs to the platform, it’s not going to work. If you rethink or reimagine these mechanics, how they would work best, how they would be most fun on the platform, there are so many genres that can work on chat.”

He also suggested that compared to FRVR, another recently funded startup looking to build chat games, Knock Knock is less focused on “hypercasual” games and instead taking “a deeper, more thoughtful approach.” Although thoughtfulness and depth are relative — Friday suggested that Knock Knock could still create the initial versions of its games in 90 days.

The funding was led by Raine Ventures, with participation from London Venture Partners, Ludlow Ventures and Gregory Milken.

“Knock Knock has the potential to usher in the next wave of chat games that will redefine the market,” said Courtney Favreau, a venture capital partner at Raine, in the funding announcement. “The founding team has an impressive track record in the mobile and chat gaming spaces and we’re very excited to help them bring their vision to life.”

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Google’s Cloud Functions serverless platform is now generally available

Cloud Functions, Google’s serverless platform that competes directly with tools like AWS Lambda and Azure Functions from Microsoft, is now generally available, the company announced at its Cloud Next conference in San Francisco today.

Google first announced Cloud Functions back in 2016, so this has been a long beta. Overall, it also always seemed as if Google wasn’t quite putting the same resources behind its serverless play when compared to its major competitors. AWS, for example, is placing a major bet on serverless, as is Microsoft. And there are also plenty of startups in this space, too.

Like all Google products that come out of beta, Cloud Functions is now backed by an SLA and the company also today announced that the service now runs in more regions in the U.S. and Europe.

In addition to these hosted options, Google also today announced its new Cloud Services platform for enterprises that want to run hybrid clouds. While this doesn’t include a self-hosted Cloud Functions option, Google is betting on Kubernetes as the foundation for businesses that want to run serverless applications (and yes, I hate the term ‘serverless,’ too) in their own data centers.

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Google announces a suite of updates to its contact center tools

As Google pushes further and further into enterprise services, it’s looking to leverage what it’s known for — a strong expertise in machine learning — to power some of the most common enterprise functions, including contact centers.

Now Google is applying a lot of those learnings in a bunch of new updates for its contact center tools. That’s basically leaning on a key focus Google has, which is using machine learning for natural language recognition and image recognition. Those tools have natural applications in enterprises, especially those looking to spin up the kinds of tools that larger companies have with complex customer service requests and niche tools. Today’s updates, announced at the Google Cloud Next conference, include a suite of AI tools for its Google Cloud Contact Center.

Today the company said it is releasing a couple of updates to its Dialogflow tools, including a new one called phone gateway, which helps companies automatically assign a working phone number to a virtual agent. The company says you can begin taking those calls in “less than a minute” without infrastructure, with the rest of the machine learning-powered functions like speech recognition and natural language understanding managed by Google.

Google is adding AI-powered tools to the contact center with agent assistant tools, which can quickly pull in with relevant information, like suggested articles. It also has an update to its analytics tools, which lets companies sift through historical audio data to pull in trends — like common calls and complaints. One application here would be to be able to spot some confusing update or a broken tool based on a high volume of complaints, and that helps companies get a handle on what’s happening without a ton of overhead.

Other new tools include sentiment analysis, correcting spelling mistakes, tools to understand unstructured documents within a company like knowledge base articles — streaming that into Dialogflow. Dialogflow is also getting native audio response.

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Twitch launches a ‘how-to’ site for streamers, Twitch Creator Camp

Twitch wants more people to stream, so it’s going to begin teaching them how. The video game streaming site today announced the launch of Twitch Creator Camp, a new educational resource that helps newcomers learn the basics of streaming, as well as how to build up a channel, connect with fans, and earn rewards.

The launch of the how-to site comes about a week after an article by The Verge detailed the long tail of Twitch streamers, with a focus on those who spend years broadcasting to no one in the hopes of one day gaining a following.

The article raised the question that, in the age of live streaming, where every major social company – including Facebook, Instagram and YouTube – today offers easy streaming tools, there many not be enough of an audience for all the content creators are producing.

Twitch, apparently, believes the issue is one that can be addressed – at least in part – by training new streamers.

On Twitch Creator Camp, the company is bringing in successful creators to help educate the would-be streamers on a variety of often-discussed topics. These insights will be shared as articles, videos and live streams.

At launch, the site includes content focused on a variety of streaming best practices, including the basics of setting up a channel, building a brand, leveraging their stats, using Twitch features like emotes, badges and extensions, and more.

Streamers will also learn how to better network with others and engage their audience, as well as how to optimize their channel for monetization through subscriptions, merchandise, ads and sponsorships.

In addition, creators will begin live streaming on Creator Camp, starting on July 31 at 2 PM PT.

At this time, a number of Twitch Partners will answer general questions about streaming. A calendar of upcoming streams is also available on Twitch’s site, as the company aims to host weekly sessions going forward.

“Hosting a good stream isn’t easy. We’ve heard from many of our creators that they spend a lot of time searching for advice on effective tools, features, and techniques in order to make their broadcasts more engaging and to grow their communities,” said Jessica Messinger, Creator Growth Marketing Manager at Twitch, in a statement.

“Twitch Creator Camp makes things simpler by centralizing the most relevant information to a creator’s success, all of which is provided by Twitch and many of our successful Partners. We want to help our creators succeed and this is just the beginning,” she added.

Twitch says the partners it’s working with for Creator Camp are being compensated for their efforts. Currently, those participating include: Jericho, gassymexican, teawrex, JGhosty, pokket, firedragon, venalis, tominationtime, sypherpk, xmiramira, iamBrandon, DeejayKnight, Lobosjr, sacriel, PmsProxy, itmeJP, kaypealol, and Pokimane.

Twitch today has over 2.2 million broadcasters serving up streams on its site every month, which are consumed by 15 million daily active viewers who watch an average of 95 minutes of content daily. However, much of the on-site activity – just like on YouTube and elsewhere – is dominated by top creators.

Meanwhile, many of Twitch’s smaller streamers may already understand the basics and tips that Twitch’s Creator Camp is offering. For them, the issue is not one of following all the steps being laid out, but rather one of discovery.

Twitch has been working to address its discovery issues, too, having last month detailed a number of projects it’s working on across this front which are in various phases of development.

“We don’t believe Twitch should be a popularity contest” the company said at the time.

Twitch Creator Camp is open as of today, with the live streams starting at the end of the month.

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Outlier raises $6.2 M Series A to change how companies use data

Traditionally, companies have gathered data from a variety of sources, then used spreadsheets and dashboards to try and make sense of it all. Outlier wants to change that and deliver a handful of insights right to your inbox that matter most for your job, company and industry. Today the company announced a $6.2 million Series A to further develop that vision.

The round was led by Ridge Ventures with assistance from 11.2 Capital, First Round Capital, Homebrew, Susa Ventures and SV Angel. The company has raised over $8 million.

The startup is trying to solve a difficult problem around delivering meaningful insight without requiring the customer to ask the right questions. With traditional BI tools, you get your data and you start asking questions and seeing if the data can give you some answers. Outlier wants to bring a level of intelligence and automation by pointing out insight without having to explicitly ask the right question.

Company founder and CEO Sean Byrnes says his previous company, Flurry, helped deliver mobile analytics to customers, but in his travels meeting customers in that previous iteration, he always came up against the same question: “This is great, but what should I look for in all that data?”

It was such a compelling question that after he sold Flurry in 2014 to Yahoo for more than $200 million, that question stuck in the back of his mind and he decided to start a business to solve it. He contends that the first 15 years of BI was about getting answers to basic questions about company performance, but the next 15 will be about finding a way to get the software to ask good questions based on the huge amounts of data.

Byrnes admits that when he launched, he didn’t have much sense of how to put this notion into action, and most people he approached didn’t think it was a great idea. He says he heard “No” from a fair number of investors early on because the artificial intelligence required to fuel a solution like this really wasn’t ready in 2015 when he started the company.

He says that it took four or five iterations to get to today’s product, which lets you connect to various data sources, and using artificial intelligence and machine learning delivers a list of four or five relevant questions to the user’s email inbox that points out data you might not have noticed, what he calls “shifts below the surface.” If you’re a retailer that could be changing market conditions that signal you might want to change your production goals.

Outlier email example. Photo: Outlier

The company launched in 2015. It took some time to polish the product, but today they have 14 employees and 14 customers including Jack Rogers, Celebrity Cruises and Swarovski.

This round should allow them to continuing working to grow the company. “We feel like we hit the right product-market fit because we have customers [generating] reproducible results and really changing the way people use the data,” he said.

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