Complete published information
Current business IT rates and response tiers
Current business service rates
Choose the service and response level that fits the business need
Hourly support rates are organized by service mode and response priority. Project-based services require a written estimate or proposal because equipment, travel, access, vendors, risk, and implementation requirements vary by organization.
Rates were reconciled against the 1010Computers service catalog and recent commercial service records. The approved estimate and service ticket confirm the final response tier, minimum, scope, and total.
Business IT Evaluation
Structured onsite review of the environment, priorities, immediate risks, dependencies, and recommended next steps.
Standard Onsite IT Support
Scheduled support for eligible office technology, networks, workstations, printers, setup, and related location-dependent concerns.
Urgent or Next-Day Onsite Support
Priority onsite response for an eligible business concern requiring service sooner than the standard scheduling path.
Same-Day Emergency Onsite Support
Same-day emergency response for eligible business technology incidents when a technician and travel window are available.
After-Hours Emergency Onsite Support
Emergency onsite response outside normal repair-center hours, subject to technician and travel availability.
Holiday Emergency Onsite Support
Holiday emergency response for eligible incidents when a technician is available and the appointment is confirmed in advance.
Commercial Remote Support
Remote troubleshooting for eligible user, software, email, workstation, and configuration concerns.
Priority Remote Support
Next-day or same-day priority remote assistance for an eligible commercial support request.
After-Hours or Holiday Remote Support
Emergency remote assistance outside normal hours or on a published holiday, subject to technician availability.
Managed IT & Recurring Support
Ongoing maintenance, help desk, planning, monitoring, documentation, and support designed around the organization.
Networks, Servers, Cabling & Data Protection
Scoped projects involving networks, servers, data cabling, backup, recovery, security, or business-continuity requirements.
Websites, Hosting, Email & SEO
Website planning, development, maintenance, hosting, professional email, and search-visibility work based on an approved project brief.
Important pricing terms
What to confirm before the appointment or project begins
Minimum billable time
The company evaluation and all onsite response tiers have a two-hour minimum. Commercial remote support has the minimum shown on the applicable service card.
Travel and extended area
Standard mobile coverage is within 10 miles of the McDonough repair center. Extended-area travel, parking, tolls, and special access requirements are quoted when applicable.
Written authorization controls
Parts, materials, third-party services, added time, and work outside the original request require the applicable estimate or client authorization.
Priority and emergency appointments depend on technician availability and advance confirmation. Onsite reservation payments are non-refundable and permit one reschedule when at least one business day of notice is provided; the replacement appointment must occur within six months and before the end of the current calendar year. Additional onsite time is due while the technician is onsite. Review the approved service ticket and current Service Terms & Conditions for the complete transaction-specific terms.