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April 1, 2019

WordPress.com parent company launches work collaboration platform Happy Tools

Automattic, the company behind WordPress.com, WooCommerce and Jetpack, is launching a new suite of products focused on the future of work — Happy Tools. Automattic is a remote company with more than 850 employees working from 68 countries. And the company has built a bunch of products over the years to communicate, collaborate and work.

With Happy Tools, Automattic plans to turn those internal tools into actual products. The first product is Happy Schedule, a scheduling service that Automattic is using to deliver 24/7 customer support.

“Ideas about releasing our internal tools have been kicking around Automattic for years, but it’s been about finding the right moment and the right product to lead with,” Automattic product lead for Happy Tools Matt Wondra told me. “When we started building Happy Schedule a year ago we realized that designing a tool for our own scheduling needs also filled a clear gap in the [workforce management] landscape.”

“No other product out there gave us the flexibility and visibility we needed to comfortably schedule a globally distributed team. Since it was a greenfield internal project, we could engineer it from the ground up with public release in mind. And it just made sense to launch Happy Tools first into an industry we know so well — customer support.”

Happy Schedule is a modern web app and it should feel more like Google Calendar instead of some SAP product. For instance, you can click and drag your mouse to create an event — no need to input a start time and an end time.

But this is just a start. Automattic plans to launch more products over time so you can work more efficiently as a remote team. The company is using a software-as-a-service approach and it costs $5 per user per month to access Happy Tools.

It’s interesting to see that Automattic is promising a suite of products from day one. It won’t just be a bunch of different products. When you subscribe to Happy Tools, you should be able to access multiple products that work together, just like a G Suite subscription lets you access Gmail, Google Calendar, Google Drive, etc. This strategy will improve engagement and stickiness over time.

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