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August 10, 2017

Uber adds in-app messaging between riders and drivers

 Uber is starting to roll out a new in-app chat feature globally today, which will allow riders to send text messages directly to their driver once they book a ride, and vice versa. The new feature replaces the somewhat clunky mechanism of SMS for text communication between rider and driver, helping to preserve privacy for both sides in all markets, and cutting down on potential confusion.… Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

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