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September 17, 2014

Sears Becomes First Major Retailer To Allow Returns & Exchanges From Customers Who Wait In Their Cars

Screen Shot 2014-09-17 at 10.19.57 AM Online shopping’s impact is taking its toll on brick-and-mortar retailers, who are now struggling to compete by offering their own spin on instant gratification and convenience. One such retailer is Sears, which last year introduced a “Shop’In” feature within its own mobile application in order to connect in-store and online shopping. Today, mobile users are offered… Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

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