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October 7, 2014

Salesforce Introduces Interactive Mobile Customer Service And Gives Core CRM A Makeover

Demo of Service Cloud 1 live customers service feature. Dreamforce, Salesforce.com’s conference extravaganza, is coming next week, and Salesforce has some big announcements ahead of their showcase starting with an update to their core CRM product, now known as Sales Cloud 1 and their customer service piece, now known as Service Cloud 1. All of their nifty branding aside, it is an attempt by Salesforce to spiff up the platform, which is 15… Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

In-Store RepairChoose an available repair-center time. Completing the RepairShopr form creates a valid in-store visit appointment without waiting for staff confirmation.
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Complete the RepairShopr booking form after choosing a time. The appointment and contact details are saved as a RepairShopr Lead so the team can find the visit when you arrive and begin customer-account and ticket entry faster.

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Current limitation: the hosted booking form records the selected time and contact information, but it does not currently ask for device or issue details. Please have that information ready at check-in.

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