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September 15, 2016

Official CPSC recall goes out for Galaxy Note 7 — replacements will be available September 21

smartphones3 The flaming train wreck that is the Galaxy Note 7 recall finally has its official stamp of approval from the Consumer Product Safety Commission, and there’s now a hard date for when you can swap your phone for a new one: September 21. Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

In-Store RepairChoose an available repair-center time. Completing the RepairShopr form creates a valid in-store visit appointment without waiting for staff confirmation.
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Complete the RepairShopr booking form after choosing a time. The appointment and contact details are saved as a RepairShopr Lead so the team can find the visit when you arrive and begin customer-account and ticket entry faster.

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Current limitation: the hosted booking form records the selected time and contact information, but it does not currently ask for device or issue details. Please have that information ready at check-in.

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