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July 31, 2017

Google Calendar now plays nicer with Microsoft Exchange

 Google today announced a small but important update to how Google Calendar and Microsoft Exchange can work together going forward. It’s not unusual for a company to still use both Google’s G Suite tools and Microsoft Exchange in parallel, and with this update, G Suite admins can now allow their users to see real-time free/busy information across the two systems. This means tools… Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

In-Store RepairChoose an available repair-center time. Completing the RepairShopr form creates a valid in-store visit appointment without waiting for staff confirmation.
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Complete the RepairShopr booking form after choosing a time. The appointment and contact details are saved as a RepairShopr Lead so the team can find the visit when you arrive and begin customer-account and ticket entry faster.

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Current limitation: the hosted booking form records the selected time and contact information, but it does not currently ask for device or issue details. Please have that information ready at check-in.

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