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September 9, 2016

Galaxy Note 7 recall gets government treatment as the CPSC piles on

Samsung Galaxy Note 7 The Consumer Product Safety Commission has finally weighed in on the Galaxy Note 7 debacle, issuing its own statement urging users not just to be careful, as the FAA did, but to “power them down and stop using or charging the device.” Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

In-Store RepairChoose an available repair-center time. Completing the RepairShopr form creates a valid in-store visit appointment without waiting for staff confirmation.
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Complete the RepairShopr booking form after choosing a time. The appointment and contact details are saved as a RepairShopr Lead so the team can find the visit when you arrive and begin customer-account and ticket entry faster.

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Current limitation: the hosted booking form records the selected time and contact information, but it does not currently ask for device or issue details. Please have that information ready at check-in.

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