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July 1, 2016

Facebook simplifies confusing chatbots with buttons, not text commands

Dumb robots “What do I type?” is the big question making chatbots hard to use. So today Facebook Messenger is giving chatbot developers new “Quick Reply” buttons and persistent menu options to make their bots easier to navigate. Messenger bots can also now send videos, audio, GIFs, and files so they can encompass wider range of use cases. People can now rate bots with one to five… Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

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