In The Age of Disruption, Customer Love Is More Important Than Ever

Published August 11, 2015

Cartoon of board room with caption: How about this motto: If you are unhappy for any reason, we will feel really bad. Think about how frustrated you were the last time you waited for your cable guy to show up, or how annoyed you got when you settled into the back of a cab, only to have the driver tell you he wouldn’t take a credit a card. What about the time you had to pay a hefty fee for the right to text and use data on your smartphone outside of the country? These scenarios are probably all too… Read More