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September 5, 2019

Shared inbox startup Front adds WhatsApp support

Front, the company that lets you manage your inboxes as a team, is adding one more channel: WhatsApp. Starting today, you can read and reply to people contacting you through WhatsApp.

This feature is specifically targeted at users of WhatsApp Business. You can get a business phone number through Twilio and then hand out that number to your customers.

After that, you can see the messages coming in Front and treat them like any Front message. In particular, you can assign conversations to specific team members so that your customers get a relevant answer as quickly as possible. If you need more information, Front integrates with popular CRMs, such as Salesforce, Pipedrive and HubSpot.

You also can discuss with other teammates before sending a reply to your customer. It works like any chat interface — you can at-mention your co-workers and start an in-line chat in the middle of a WhatsApp thread. When you’re ready to answer, you can hit reply and send a WhatsApp message.

Front started with generic email addresses, such as sales@yourcompany or jobs@yourcompany. But the company has added more channels over time, such as Facebook, Twitter, website chat and text messages.

If you’ve already been using Front with text messages, you can now easily add WhatsApp and use the same service for that new channel.

WhatsApp sync

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