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April 13, 2017

Custom status messages are coming to Slack

 AFK, BRB, in a coffee meeting or what not — Slack, with its constant stream of communication, is probably not the the first place you’d drop an away message or status update to keep people informed of what you’re up to. But now Slack is adding its own flavor of status updates and away messages. Read More

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In-store visits can be scheduled now. Mobile and remote service begin as requests that require supervisor review before any service appointment is confirmed.

In-Store RepairChoose an available repair-center time. Completing the RepairShopr form creates a valid in-store visit appointment without waiting for staff confirmation.
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Complete the RepairShopr booking form after choosing a time. The appointment and contact details are saved as a RepairShopr Lead so the team can find the visit when you arrive and begin customer-account and ticket entry faster.

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Current limitation: the hosted booking form records the selected time and contact information, but it does not currently ask for device or issue details. Please have that information ready at check-in.

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