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Managed by Q ends 2018 with a fresh $25 million in funding

Published January 8, 2019

Managed by Q, the office management platform that launched back in 2013, has today revealed that it raised an additional $25 million as a part of its Series C, led by existing investors RRE and Google Ventures, with participation from new investors DivCo West, Oxford Properties and others. The fresh capital brings the total round to $55 million.

Managed by Q launched as an all-encompassing platform for office management, offering IT support, supply inventory management, cleaning and equipment repair. Since, the company has added a full-fledged marketplace, allowing office managers to choose vendors for various needs around the office.

But for 2019, the company is focused on tools and services.

“We want to spend 2019 putting even greater focus on the tools used by our vendors and workplace management teams, like task management tools,” said co-founder and CEO Dan Teran . “We want to build the first set of collaboration tools for the workplace team, the same way that designers use InVision and engineers use GitHub and salespeople use Salesforce. Something purposely built for the workplace team.”

Teran described tools that would allow for employee requests, work orders, task management, inventory management and budgeting to all live on the same platform.

The company hasn’t shared much by way of revenue or customer growth, but Teran told TechCrunch that the marketplace business has been doubling since it launched and is on track to continue on that trajectory. He also wrote in a company blog post that Managed by Q’s top five vendor partners have done more than $1 million in business on the Managed by Q platform, and more than 30 partners will have earned over $100,000 on the platform in 2018.

The NY-based startup also brokered a partnership with Staples to provide office supplies to clients, and acquired Hivy and NVS to further fill out their office management suite of products.

Managed by Q has raised a total of $128.25 million, according to Crunchbase.

Amid a legal fight in LA, IBM’s Weather Company launches hyperlocal weather forecasts globally

Published January 8, 2019

While IBM is getting sued by the city of Los Angeles, accusing it of covertly mining user data in the Weather Channel app in the U.S., it’s testing the waters for another hyperlocal weather feature that — coincidentally — relies on data that it picks up from sensors on app users’ smartphones, among other devices, combined with AI at IBM’s end to help model the information.

Today at CES, the company announced new service called the Global High-Resolution Atmospheric Forecasting System — GRAF for short — a new weather forecasting system that says it will provide the most accurate weather for anywhere in the world, running every hour, and in increments of every three kilometers everywhere by way of crunching around 10 terabytes of data every day.

The new hyperlocal weather data will start to become available in 2019.

This is a key piece of news, particularly for the developing world. There has been some effort already to create and use hyperlocal weather information in the U.S. market using things like in-built sensors that can pick up information on, for example, barometric pressure — the very feature that is now the subject of a lawsuit — but there have been fewer efforts to bring that kind of service to a wider, global audience.

“If you’re a farmer in Kenya or Kansas, you will get a way better weather prediction,” said Ginny Rometty, the CEO of IBM, announcing the service today at CES.

She added that other potential end users of the data could include airlines to better predict when a plane might encounter turbulence or other patterns that could affect a flight; insurance companies managing recovery operations and claims around natural disasters; and utility companies monitoring for faults or preparing for severe weather strains on their systems.

Rometty said that the Weather Channel app’s 100 million users — and, in an estimation from Mary Glackin, the Weather Channel’s VP of business solutions, 300 million monthly active users when considering the wider network of places where the data gets used, including Weather.com and Weather Underground — will be providing the data “with consent.” Data sourced from businesses will be coming from customers that are partners and are also likely to become users of the data.

That data in turn will be run through IBM’s Power9 supercomputers, the same ones used in the U.S. Department of Energy’s Summit and Sierra supercomputers, and modeled using supplementary data from the National Center for Atmospheric Research (NCAR).

The news represents a big step change for the Weather Company and for meteorology research, Glackin said in an interview.

“This is going to be the first significant implementation of GPUs at the Weather Company,” she told me. “The weather community has been slow to adopt to technology, but this is providing much improved performance for us, with higher resolutions and a much finer scale and focus of short-term forecasts.”

The new service of providing hyperlocal data also underscores an interesting turn for IBM as it turns its efforts to building the Weather Channel business into a more global operation, and one that helps deliver more business returns for IBM itself.

Glackin said the Weather Channel app was the most-downloaded weather app in India last year, underscoring how it, like other consumer apps, is seeing more growth outside the U.S. at the moment after already reaching market saturation in its home market.

Saturation, and some controversy. It’s not clear how the lawsuit in LA will play out, but the fact that it’s been filed definitely points to changing opinions and sensibilities when it comes to the use of personal data, and more generally how consumers and authorities are starting to think about how all that data that we are generating every day on our connected devices is getting used.

IBM is by far not the only company, nor the most vilified, when it comes to this issue, but at a time when the company is still trying to capitalize on the potential of how to commercialize the trove of information and customer connections in its wider business network, this will be something that will impact it as well.

Notably, Rometty closed off her keynote today at CES with a few parting words that reference that.

“As we work on these technologies, all that data that we talked about, that ownership, they belong to the user, and with their permission, we use that,” she said, adding, “These technologies also need to be open and explainable.”

Amazon reportedly acquired Israeli disaster recovery service CloudEndure for around $200M

Published January 8, 2019

Amazon has reportedly acquired Israeli disaster recovery startup CloudEndure. Neither company has responded to our request for confirmation, but we have heard from multiple sources that the deal has happened. While some outlets have been reporting the deal was worth $250 million, we are hearing it’s closer to $200 million.

The company provides disaster recovery for cloud customers. You may be thinking that disaster recovery is precisely why we put our trust in cloud vendors. If something goes wrong, it’s the vendor’s problem — and you would be right to make this assumption, but nothing is simple. If you have a hybrid or multi-cloud scenario, you need to have ways to recover your data in the event of a disaster like weather, a cyberattack or political issue.

That’s where a company like CloudEndure comes into play. It can help you recover and get back and running in another place, no matter where your data lives, by providing a continuous backup and migration between clouds and private data centers. While CloudEndure currently works with AWS, Azure and Google Cloud Platform, it’s not clear if Amazon would continue to support these other vendors.

The company was backed by Dell Technologies Capital, Infosys and Magma Venture Partners, among others. Ray Wang, founder and principal analyst at Constellation Research, says Infosys recently divested its part of the deal and that might have precipitated the sale. “So much information is sitting in the cloud that you need backups and regions to make sure you have seamless recovery in the event of a disaster,” Wang told TechCrunch.

While he isn’t clear what Amazon will do with the company, he says it will test just how open it is. “If you have multi-cloud and want your on-prem data backed up, or if you have backup on one cloud like AWS and want it on Google or Azure, you could do this today with CloudEndure,” he said. “That’s why I’m curious if they’ll keep supporting Azure or GCP,” he added.

CloudEndure was founded in 2012 and has raised just over $18 million. Its most recent investment came in 2016 when it raised $6 million, led by Infosys and Magma.

Daily Crunch: The age of quantum computing is here

Published January 8, 2019

The Daily Crunch is TechCrunch’s roundup of our biggest and most important stories. If you’d like to get this delivered to your inbox every day at around 9am Pacific, you can subscribe here:

1. IBM unveils its first commercial quantum computer

The 20-qubit system combines the quantum and classical computing parts it takes to use a machine like this for research and business applications into a single package. While it’s worth stressing that the 20-qubit machine is nowhere near powerful enough for most commercial applications, IBM sees this as the first step towards tackling problems that are too complex for classical systems.

2. Apple’s trillion-dollar market cap was always a false idol

Nothing grows forever, not even Apple. Back in August we splashed headlines across the globe glorifying Apple’s brief stint as the world’s first $1 trillion company, but in the end it didn’t matter. Fast-forward four months and Apple has lost more than a third of its stock value, and last week the company lost $75 billion in market cap in a single day.

3. GitHub Free users now get unlimited private repositories

Starting today, free GitHub users will now get unlimited private projects with up to three collaborators. Previously, GitHub had a caveat for its free users that code had to be public if they didn’t pay for the service.

Photo credit: Chesnot/Getty Images

4. Uber’s IPO may not be as eye-popping as we expected

Uber’s public debut later this year is undoubtedly the most anticipated IPO of 2019, but the company’s lofty valuation (valued by some as high as $120 billion) has some investors feeling uneasy.

5. Amazon is getting more serious about Alexa in the car with Telenav deal

Amazon has announced a new partnership with Telenav, a Santa Clara-based provider of connected car services. The collaboration will play a huge role in expanding Amazon’s ability to give drivers relevant information and furthers the company’s mission to bake Alexa into every aspect of your life.

6. I used VR in a car going 90 mph and didn’t get sick

The future of in-vehicle entertainment could be VR. Audi announced at CES that it’s rolling out a new company called Holoride to bring adaptive VR entertainment to cars. The secret sauce here is matching VR content to the slight movements of the vehicle to help those who often get motion sickness.

7. Verizon and T-Mobile call out AT&T over fake 5G labels

Nothing like some CES drama to start your day. AT&T recently shared a shady marketing campaign that labeled its 4G networks as 5G and rivals Verizon and T-Mobile are having none of it.

Verizon and T-Mobile call out AT&T over fake 5G labels

Published January 8, 2019

AT&T recently started a shady marketing tactic that labeled its 4G network as a 5G network. Now, rivals Verizon and T-Mobile are not having any of it.

In an open letter, in which AT&T is not named directly, Verizon says in part “the potential to over-hype and under-deliver on the 5G promise is a temptation that the wireless industry must resist.” TechCrunch agrees. The advantages of 5G networks are profound. The next generation of wireless networks will bring more than just increased speeds, and AT&T’s current campaign of calling a 4G network a 5G network clouds the water.

T-Mobile is more direct in its criticism of AT&T. Because that’s how T-Mobile rolls. Watch.

didn’t realize it was this easy, brb updating pic.twitter.com/dCmnd6lspH

— T-Mobile (@TMobile) January 7, 2019

This isn’t the first time AT&T has employed this mislabeling campaign. The wireless carrier did something similar prior to launching its LTE network; it was shady then and it’s shady now.

Disclosure: TechCrunch is a Verizon Media company.

Sorry Apple, I’m still not ready to upgrade my iPhone

Published January 8, 2019

Last week, in light of Apple’s revised revenue guidance, my TC colleague Ron Miller made a tongue-in-cheek apology for taking so long to upgrade his old iPhone.

He wrote that he had finally bitten the bullet and shelled out to upgrade a more than three-years-old (but still working) iPhone 6 for a shiny new iPhone XR ($750+) — deciding at the last minute to spare his wallet the full $1,000 whack for the top of the range iPhone XS.

Ergo, even the famous Apple premium only stretches so far.

I bring even less good news for the company. I still can’t bring myself to upgrade my (still working but now heavily creaking on the battery and storage front) iPhone 6s because — and here’s my line — Apple removed the headphone jack. Which is absolutely an affront to usability and choice.

My (petite) ears do not conform to the one-size-fits-all shape Cupertino uses for its bundled earbuds. So even if the earbuds weren’t low audio quality, I still couldn’t use them. Headphones that you have to walk around holding in your ears because otherwise every twist and head turn pops them right back out again are, to put it politely, not very useful.

And, yes, this also applies to wireless AirPods — even if I wanted to give Apple more money to be forever stuck having to charge a pair of headphones before being able to use them, which frankly doesn’t sound very smart to me.

On the earbuds front, Apple does not cater to petite people, period. I have to use in-ear headphones, with replaceable rubber caps that come in a range of sizes (typically requiring the tiniest of the bunch). This means a 3.5mm jack, which lets me use my own choice of appropriately sized headphones, is not optional but essential.

A 3.5mm jack also lets me invest in higher audio quality kit, should I choose to.

Apple has other ideas, however. And judging by its own messaging at the time it ditched the headphone jack, it presumably thinks I should bravely ram its earbuds in my undersized ears anyway. Er, no thanks!

Of course, I could upgrade and just plug in a dongle to (re)convert the Lightning port into the necessary 3.5mm headphone jack. But that’s yet another dongle tax ($9) I shouldn’t have to pay.

iPhones are a premium product, after all. Having to buy extra accessories that are actually essential to get you back to where you were doesn’t feel like progress. (A better word for these irritating wallet-gougers would be “unnecessaries.”)

Add to that there is of course the sheer irritation and hassle of having to remember to have the stupid thing with you whenever you want to use your headphones.

While, for those into Apple aesthetics, dongles are of course 100 percent pure eyesore.

Also — an extra kicker — the Apple Lighting to 3.5mm converter doesn’t appear to play nice with third-party remotes. So your headphones’ physical volume control is probably going to be glitchy… (just check out all these 1-star reviews).

I won’t get started on Apple also vanishing the SD card port from the MBA. But the expense and hassle of trying to deal with that SNAFU, following a work laptop upgrade, has put me right off the prospect of “courageously” forgetting about other ports that I really need to use.

Nor am I the only TCer affronted by Apple ditching the headphone jack. My colleague Greg Kumparak wrote in December that he’s still missing the 3.5mm port two years later. “It enabled happy moments and never got in the way,” he lamented of the missing jack.

Safe to say, no one is ever going to bemoan the lack of a dongle like that.For TC’s Miller, he was finally pushed to upgrade his trusty old iPhone because of a bad battery and a glitchy recharge cable.

My own iPhone 6s has also tipped over into bad battery territory. The original battery was replaced in 2017 (after being in a faulty bunch for which Apple offered free replacements). But the other day the phone experienced its first “unexpected shutdown” — and a pop-up informed me Peak Performance Capability had been switched on.

Aka the performance management feature Apple got in some hot water with consumer groups for not being clear enough about previously. So there’s now an option to disable this in iOS settings.

I could also, of course, pay to replace the battery. Which would be a lot cheaper than a new iPhone. Or else — even cheaper — just carry a spare battery pack.

So which is less hassle to remember? A spare battery or a headphone dongle?

At least a battery pack extends the daily longevity of the handset, which feels like it’s offering some added utility (with the bonus social feature of being able to offer to juice up friends’ devices on-demand).

I’d certainly much prefer to keep a spare battery pack in my bag when I leave the house than always be trying to remember where on earth I left the dumb headphone dongle.

Ignoring Apple’s customary fraying charger cables (which can just be replaced), the other issue I’m facing with my current iPhone is storage. It’s almost full.

Apple offers cloud storage for a fee (after a small amount of free space). But I could also delete stuff I’m not using and buy an external hard drive for storing iPhone photo content (which is what’s taking up the most space) and offload the data to that.

Then I could wipe the iPhone 6s clean and start again.

Frankly the prospect of a rebooted iPhone 6s, which (battery wobbles aside) otherwise still works fine, is more appealing than paying a premium for an otherwise not so different handset which will, in certain key aspects, be less welcoming and useful to me than the one I already own.

It’s almost the more environmentally friendly choice, of course. And let’s not forget that lots of dongles = lots more unnecessary e-waste. So imposed dongle hell is bad for the planet too.

One size never fits all, but when combined with an upwardly inflating Apple premium, the Cupertino philosophy is starting to feel increasingly awkward — while “reuse don’t replace” feels more and more normal.

Apple’s increasingly tricky international trade-offs

After 5 years, Sony’s PS4 is still killing it

Published January 8, 2019

After a successful holiday season, Sony’s PlayStation 4 is nearing some pretty wild milestones.

The company announced Monday that they had sold more than 5.6 million PS4 units over the holiday season worldwide, bringing the total number of current-gen consoles sold to 91.6 million, a number that suggests the popular console is still vibrant even after five years on the market.

Microsoft has been in a losing position throughout the “console wars” and, while it hasn’t released its own numbers recently, it’s estimated that the quantity of Xbox One units sold may make up just about half of what Sony has shipped this generation. Meanwhile, Nintendo has had a banner year following the success of the Switch, which launched in late 2017 and has become the fastest-selling game console ever in the U.S., though the total units sold still drags far behind the much older PS4.

Nintendo Switch forecasted to outsell the PS4 in 2019

Beyond the hardware, Sony also delivered some statistics on title sales, saying that they sold more than 50 million titles and that they have sold at least 9 million copies of the Spider-Man Sony-exclusive title. A staggering 876 million PS4 games have been sold to date.

AT&T is lying to customers with 5G marketing

Published January 7, 2019

After a recent update some AT&T phones now have a 5G E icon. This icon replaces the one indicated the phone is running on a 4G network. But here’s the thing: The phone is still on a 4G network. AT&T has played these games before, too.

This nonsense is a marketing ploy by AT&T. The so-called 5G E (5G Evolution) network is just a beefed-up 4G network and not true 5G, which is still far from being ready for general consumption. AT&T used the same deceptive tactics before launching its LTE network.

Right now only select phones in a few markets will see the change. The wireless carrier intends to roll out this madness to even more phones and even more markets throughout the year.

Disclosure: TechCrunch is a Verizon Media company.

For SoftBank, no majority stake in WeWork as it scales down talks from a new $16 billion investment to $2 billion

Published January 7, 2019

Several weeks after it was reported by the WSJ that two of the biggest investors in SoftBank’s massive Vision Fund vehicle were cool on its planned $16 billion investment in the coworking company WeWork, those plans have changed radically, says the Financial Times.

According to its sources — and confirmed by our own — SoftBank is now in “detailed negotiations” to invest a comparatively modest $2 billion more into WeWork, plans that could be firmed up as soon as the end of this week.

A WeWork spokesperson at the company’s New York headquarters declined to comment.

The development is both surprising and unsurprising. The government-backed funds of Saudi Arabia and Abu Dhabi, which committed $45 billion and $15 billion, respectively, to the Vision Fund, haven’t been been known before to push back against the person pulling its levers, SoftBank CEO Masayoshi Son .

Indeed, given the vast sums of money that the Vision Fund has put to work since being announced in late 2016, it seemed there were few if any checks on Son or the 80-plus people who work for the Vision Fund.

Just some of its many bold bets include, most recently, a $500 million investment in Cambridge Mobile Telematics, an eight-year-old, Boston-area company that previously raised just one round of funding of less than $20 million to build out its technology. The Vision Fund also recently led a $400 million round into Emeryville, Ca.-based Zymergen, which manufacturers molecules for a wide array of industries and already counted SoftBank as an investor.

Still, according to that Journal piece, the two anchor investors were less enthusiastic about a giant new investment in nearly nine-year-old WeWork for numerous reasons, including that they see WeWork as a real estate play and both already have plenty of real estate in their portfolios; that WeWork CEO Adam Neumann would still control the company even while SoftBank was looking to acquire a majority stake; and because SoftBank has already committed $8 billion into WeWork in recent years, including through an agreement last year to invest a fresh $4 billion into the company via a convertible note and a $3 billion warrant that gave it the right to buy additional equity in WeWork.

As it stands, including the $2 billion that WeWork looks to receive from SoftBank imminently, SoftBank will have sunk $10 billion into the company. Perhaps it’s no wonder that the newest $2 billion is not coming from the Vision Fund but from SoftBank directly. (Son sometimes invests off SoftBank’s balance sheet directly, for expediency’s sake and, presumably, in a case such as this one, when there may be pushback from Vision Fund investors.)

Either way, $2 billion more from SoftBank is “hardly a stinging rebuke” of WeWork or its business model, says one person familiar with SoftBank’s thinking. This same source also notes that the $16 billion figure bandied about late last year was “never a lock. There were always numerous options on the table.”

Whether SoftBank regrets what remains a huge bet can only be known in time. A shifting public market certainly seems like reason for worry, given that unprofitable WeWork relies increasingly on freely spending corporate customers for its revenue, including both companies that install their employees at WeWork’s coworking spaces, and those that license the company’s technology and aesthetic to WeWork-ify their own offices.

Unsurprisingly, Neumann, when asked how WeWork would fare in a downturn, told us at a Disrupt event in 2017 that it was positioned perfectly. “Business is a flexible thing,” he’d said at the time. “Space is fixed. Being able to give people that flexibility if a recession comes or when a recession comes is actually going to be a very needed product.”

According to the FT, SoftBank’s earlier plans for WeWork included SoftBank and the Vision Fund paying $10 billion to buy out all outside investors in WeWork. A further $6 billion would have been injected directly into the company, including a $2 billion commitment this year, and a commitment to invest a further $4 billion based on agreed-up performance targets for WeWork in 2020 and 2021.

Our sources say that, as of this writing, the $2 billion being discussed will be split evenly to purchase both primary and secondary shares from earlier investors. We’re also told that the company’s post-money valuation, assuming this newest deal is completed, will be $47 billion, a total that includes $1 billion that Softbank invested in WeWork last year via that convertible note and the $3 billion more than the SoftBank committed last year to invest in the company this year.

WeWork’s losses in the first nine months of 2018 nearly quadrupled from a year earlier to $1.2 billion, says the FT, which says it viewed an investor presentation. The company’s sales meanwhile hit $1.5 billion during the same period.

HQ2 fight continues as New York City and Seattle officials hold anti-Amazon summit

Published January 7, 2019

The heated debate around Amazon’s recently announced Long Island City “HQ2” is showing no signs of cooling down.

On Monday morning, the Retail, Wholesale and Department Store Union (RWDSU) hosted a briefing in which labor officials, economic development analysts, Amazon employees and elected New York State and City representatives further underlined concerns around the HQ2 process, the awarded incentives, and the potential impacts Amazon’s presence would have on city workers and residents.

While many of the arguments posed at the Summit weren’t necessarily new, the wide variety of stakeholders that showed up to express concern looked to contextualize the far-reaching risks associated with the deal.

The day began with representatives from New York union groups recounting Amazon’s shaky history with employee working conditions and questioning how the city’s working standards will be impacted if the 50,000 promised jobs do actually show up.

Two current employees working in an existing Amazon New York City warehouse in Staten Island provided poignant examples of improper factory conditions and promised employee benefits that never came to fruition. According to the workers, Amazon has yet to follow through on shuttle services and ride-sharing services that were promised to ease worker commutes, forcing the workers to resort to overcrowded and unreliable public transportation. One of the workers detailed that with his now four-hour commute to get to and from work, coupled with his meaningfully long shifts, he’s been unable to see his daughter for weeks.

Various economic development groups and elected officials including, New York City Comptroller Scott Stringer, City Council Speaker Corey Johnson, City Council Member Jimmy Van Bramer, and New York State Senator Mike Gianaris supported the labor arguments with spirited teardowns of the economic terms of the deal.

Like many critics of the HQ2 process, the speakers’ expressed their beliefs that Amazon knew where it wanted to bring its second quarters throughout the entirety of its auction process, given the talent pool and resources in the chosen locations, and that the entire undertaking was meant to squeeze out the best economic terms possible. And according to City Council Speaker Johnson, New York City “got played”.

Comptroller Stringer argued that Amazon is taking advantage of New York’s Relocation and Employment Assistance Program (REAP) and Industrial and Commercial Abatement Program (ICAP), which Stringer described as outdated and in need of reform, to receive the majority of the $2 billion-plus in promised economic incentives that made it the fourth largest corporate incentive deal in US history.

The speakers continued to argue that the unprecedented level of incentives will be nearly impossible to recoup and that New York will also face economic damages from lower sales tax revenue as improved Amazon service in the city cannibalizes local brick & mortar retail.

Fears over how Amazon’s presence will impact the future of New York were given more credibility with the presence of Seattle City Council members Lisa Herbold & Teresa Mosqueda, who had flown to New York from Seattle to discuss lessons learned from having Amazon’s Headquarters in the city and to warn the city about the negative externalities that have come with it.

Herbold and Mosqueda focused less on an outright rejection of the deal but instead emphasized that New York was in a position to negotiate for better terms focused on equality and corporate social responsibility, which could help the city avoid the socioeconomic turnover that has plagued Seattle and could create a new standard for public-private partnerships.

While the New York City Council noted it was looking into legal avenues, the opposition seemed to have limited leverage to push back or meaningfully negotiate the deal. According to state officials, the most clear path to fight the deal would be through votes by the state legislature and through the state Public Authorities Control Board who has to unanimously approve the subsidy package.

With the significant turnout seen at Monday’s summit, which included several high-ranking state and city officials, it seems clear that we’re still in the early innings of what’s likely to be a long battle ahead to close the HQ2 deal.

In response to the summit, an Amazon spokesperson offered the following statement: “Amazon is engaging in a long-term listening and engagement process to better understand the community’s needs. We’re committed to being a great neighbor – and ensuring our new headquarters is a win for all New Yorkers. Amazon makes substantial positive contributions to the economy, the communities where we operate, and to the lives and careers of our employees. We have created more than 250,000 full-time, full benefit jobs across the U.S. that now have a minimum $15 an hour pay and we have invested more than $160 billion in the U.S. economy since 2011.”

Updated with statement from Amazon.