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Raising money in a bear market, and what happened with Sequoia and Finix?

Hello and welcome back to Equity, TechCrunch’s venture capital-focused podcast, where we unpack the numbers behind the headlines.

Today was something a bit special. We’d originally hoped to have this episode in person, as a group, but the world isn’t flying as much right now so we had to make do. Regardless, please say hello and welcome Natasha Mascarenhas to the Equity crew.

Natasha has worked for the Boston Globe, the SF Chronicle and, most recently, covering venture capital for Crunchbase News. TechCrunch is lucky to have her, and the Equity team is stoked that she’s coming aboard our hosting team. When she’s not podcasting, she will be reporting on early-stage startups and venture capital trends for TechCrunch and Extra Crunch.

Don’t worry, Danny and Alex aren’t going anywhere. Equity is now, happily, back to its original three-part hosting crew. This means we can do a better job week in, and week out.

Alright! Enough of all that, let’s talk news. Here’s what we went over today:

Equity has been busy lately. We put together a huge interview with Jason Lemkin, and held a live chat this week. We’re tinkering with new things as we try to do more, and better for you all. Chat you all Monday morning!

Equity drops every Monday at 7:00 AM PT and Friday at 6:00 am PT, so subscribe to us on Apple PodcastsOvercastSpotify and all the casts.

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Heartbeat Health raises $8.2M to improve cardiovascular care

While you’ve probably spent a lot of today thinking about the COVID-19 pandemic, it’s worth remembering that other health issues aren’t going away — and that heart disease remains the leading cause of death in the United States.

Heartbeat Health is a startup working to improve the way that cardiovascular care is delivered, and it announced today that it has raised $8.2 million in Series A funding.

Dr. Jeffrey Wessler, the startup’s co-founder and CEO, is a cardiologist himself, and he told me that he “stepped off the academic cardiology path” about three years ago because he “saw some of the work being done in digital health space and became incredibly enamored of doing this for heart health.”

Wessler said that the delivery methods for cardiovascular care remain almost entirely unchanged. To a large extent that’s because the existing model works, but there’s still room to do better.

“As of the last seven or so years, we’re in a new era where we’ve figured out how to treat people well once they get sick,” he said. “But we’re doing a very bad job of keeping them healthy.”

To address that, Heartbeat Health has created what Wessler described as a “digital first” layer, allowing patients to talk with experts via telemedicine, who can then direct them to the appropriate provider — who might be a “preferred Heartbeat partner” or not — for in-person care.

This initial interaction can help patients avoid “a lot of inefficiencies,” he said, because it ensures they don’t get sent to the wrong place, and “kick[s] things off right with evidence-based, guideline-based testing, so that they’re not just falling into the individual practice habits of random doctors.”

In addition, Heartbeat Health tries to collect all of a patient’s relevant heart data (which might come from wearable consumer devices like an Apple Watch or Fitbit) in one place, and to track results about which treatments are most effective.

“Ultimately, we want to be the software, the technology powering it all, but we don’t want to leave any patient behind at the beginning,” Wessler said.

He added that the program works with most commercial insurance and is already involved in the care of 10,000 New York-area patients. And apparently it’s been embraced by the cardiologists, who Wessler said always tell him, “We’ve been waiting for that layer to come in and unify this incredibly fragmented system, as long as it works with us and not against us.”

The funding was led by .406 Ventures and Optum Ventures, with participation from Kindred Ventures, Lerer Hippeau, Designer Fund and Max Ventures.

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5G devices were less than 1% of US smartphone purchases in 2019

No surprise, really, that 5G smartphone sales are on the way up. Frankly, there’s really no other way to go, according to the latest numbers from NPD’s Mobile Phone Tracking. The firm noted that 5G handsets accounted for less than 1% of total sales in the U.S.

The hurdles are also what you’d expect: namely, pricing and the lack of 5G availability. There’s also the fact that for much of 2019, there simply weren’t that many phones to purchase. When the devices did start arriving from companies like LG, Samsung and OnePlus, the numbers started trending upward, with an increase of roughly 9x from the first to the second half of the year.

Awareness, too, increased notably. Some nine in 10 surveyed consumers in the U.S. had some familiarity with 5G in the second half of the year, up from 73% in the first half. Meanwhile, 65% expressed “interest” in purchasing the tech. How that translates to actual sales, however, is another question entirely.

That should improve as the price of manufacturing these devices comes down, thanks to lower-cost components from companies like Qualcomm. And in markets like the U.S., 5G coverage will be greatly expanded by year’s end, making it a much more appealing purchase. And, of course, never underestimate the impact of Apple’s first 5G iPhone.

Smartphone manufacturers have very much been banking on the increased interest in 5G to help correct the larger trend of flagging sales.

Of course, it remains to be seen how COVID-19 will impact sales. It seems safe to assume that, like every aspect of our lives, there will be a notable impact on the number of people buying expensive smartphones. Certainly things like smartphone purchases tend to lessen in importance in the face of something like a global pandemic.

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Verizon increases network infrastructure investment by $500M

Verizon said Thursday it will boost investment in network infrastructure, increasing its capital guidance by $500 million, to prepare for the rise in telecommuting and online learning amid the coronavirus outbreak.

Verizon has not seen any measurable increases in data usage, even as some business, schools and other organizations are asking its employees to work remotely, Chairman and CEO Hans Vestberg told CNBC in an interview. He added that the company is monitoring it 24/7 because “patterns can change.” (TechCrunch is owned by Verizon.)

Still, the company is increasing its capital guidance from $17 billion-$18 billion to $17.5 billion-$18.5 billion in 2020. Vestberg said the company would continue to add to its network infrastructure. Verizon said in a statement that the effort aims to accelerate the company’s transition to 5G and help support the economy during this period of disruption.

“In these times, it’s important to show the market and the country that there are people investing as well,” he added in the CNBC interview.

Verizon said in a statement that it has been closely monitoring network usage in the most impacted areas and will work with and prioritize network demand to assist needs of U.S. hospitals, first responders and government agencies.

The decision follows an escalating global crisis caused by COVID-19, the coronavirus strain that was declared a pandemic by the World Health Organization earlier this week. COVID-19 has wreaked havoc on the stock market, pushing shares lower in every industry, and caused numerous closures, including professional sports games, the cancellation of the NCAA March Madness basketball tournament and Disneyland. Shares of Verizon closed down 3.65%, at $51.20.

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Reporters Without Borders uses Minecraft to sneak censored works across borders

Censorship takes many forms, but even the most restrictive countries can’t block every single path for information they’d rather not get in (or out). Reporters Without Borders has identified a surprising new platform for hosting banned content: Minecraft.

The organization, collaborating with reporters, Minecraft pros and, of course, a creative agency, has produced an enormous in-game “Uncensored Library” that hosts a variety of suppressed reportage from places like like Saudi Arabia, Russia and Vietnam.

The structure is a giant neo-classical complex hosted on its own server, which Minecraft players can access freely by pointing their game toward “visit.uncensoredlibrary.com” in the server browser.

The library has a handful of wings, each dedicated to a different country, and each with a series of articles banned in those places, or their authors chased out or even killed. They’re presented in plain text inside Minecraft’s craftable books — not exactly the easiest way to take in these important essays and reports, but better than nothing.

There are documents from Nguyen Van Dai in Vietnam, Mada Masr in Egypt, Javier Valdez in Mexico, Alexander Skobov in Russia and arguably the most high-profile casualty to murderous, oppressive regimes in recent history, Jamal Khashoggi in Saudi Arabia. There are only a handful of recent articles at present, but there are also numerous documents describing the state of press freedom and oppression in 180 countries — the RSF Freedom Index.

Of course, this is not secure and private like an end-to-end encrypted chat group. A user accessing the library map might have their nickname, tied to a Minecraft account, be visible to other users, and their logs would reflect the visit. It seems unlikely Microsoft would give up that information to a curious government, but there is a certain risk involved. Fortunately, private duplicate servers can be and are already being established, as well as local copies.

As it stands, the Uncensored Library stands more as a proof of concept that information need not be delivered by traditional means in order to have a potential impact. Minecraft is one of the most popular games in the world, and can be used as an informational and promotional platform as well as just a fun place to hang out and build stuff. What other ways exist to get around the restrictions of governments that would rather their citizens not know the truth?

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Yext aims to deliver more coronavirus-related answers by making its site search free

Yext says that in response to the COVID-19 pandemic, it’s making its Yext Answers site search product free for 90 days.

You might not see an obvious connection between site search and a worldwide pandemic. You might even think this sounds like a marketing gimmick. But Yext CEO Howard Lerman said that for the past 10 days, the company has seen a spike in coronavirus-related searches across sites that use Yext Answers.

After all, Lerman said Yext has a lot of customers in the healthcare industry, such as the IHA medical group. But even beyond that, companies are getting related questions, whether it’s a hotel getting asked about their cleaning procedures, or an airline being asked whether it’s safe to fly or a vodka company getting asked about whether vodka can be used as hand sanitizer.

Businesses could try to answer those questions on a single web page or blog post, but that’s probably not going to be comprehensive. Yext Answers offers a way to present and save this information in a much more structured way, so that a visitor can jump to the exact answer that interests them. In addition, it provides data on what visitors are searching for, so companies can answer the questions that people are actually asking.

Yext Answers

Yext is also offering a free plugin that includes frequently asked questions about the coronavirus, with answers sourced directly form the U.S. Centers for Disease Control and Prevention.

“We have a product that could be pretty useful right now,” Lerman said. “We don’t want people to be getting wrong answers in the time of a global pandemic.”

He added that the company would normally charge around $100,000 for three months of Yext Answers. However, the free offering will be limited to 1,000 entities (which can be FAQs, locations or anything else), and Lerman said most paying customers are already using more than that.

While the product is free, the company will still schedule an initial setup call with a Yext administrator and provide ongoing email support. You can read more on Yext’s new website.

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Revolut lets you purchase gold

Fintech startup Revolut has introduced a new trading feature for premium users. Starting today, Premium and Metal users can access gold exposure from the app.

Revolut works with a gold services partner (London Bullion Market Association) so that money you spend on gold exposure is backed by real gold held by this partner. In other words, you’re not going to receive gold coins in the mail. You can just invest money based on the price of gold.

The startup has been building a financial hub and already lets you purchase cryptocurrencies and buy public shares. Gold is part of a new feature called Commodities.

There are multiple ways to invest in gold. You can purchase gold exposure directly at market price, set a limit price to auto-exchange gold when it reaches a certain price or get cashback in gold for Metal customers.

At any time, you can convert your gold investment back into fiat currencies or cryptocurrencies. If you spend money with your Revolut card and you only have gold, Revolut will use your gold exposure automatically. You can also transfer gold exposure to another Revolut user.

According to the company’s website, Revolut charges a 0.25% markup when you trade gold during the week and a 1% markup from Saturday at midnight to Monday at midnight U.K. time.

It’s worth noting that gold isn’t protected through the Financial Services Compensation Scheme in the U.K. “However, in the unlikely event of Revolut’s insolvency, all Precious Metals holdings will be sold and proceeds will be credited to your e-money account,” Revolut says. You’ll have to trust their word.

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The 7 deadly sins of startups

Caryn Marooney
Contributor

Caryn Marooney is general partner at Coatue Management and sits on the boards of Zendesk and Elastic. An advisor to Airtable, in prior roles she oversaw communications for Facebook, Instagram, WhatsApp and Oculus and co-founded The OutCast Agency, which served clients like Salesforce.com and Amazon.

Pride. Greed. Lust. Envy. Gluttony. Wrath. Sloth.

You’ve probably heard of the Seven Deadly Sins, but I bet you’ve never wondered how they apply to starting a company. The answer: surprisingly well!

Over the years, I’ve talked about the seven habits every company should try to avoid and the seven (non-biblical) virtues each company should strive for. Done right, they will help founders focus, save time and avoid some common — and painful — mistakes.

For the purpose of this post, I’ve paired each sin with its closest corresponding virtue.

Sin No. 1: Lust (don’t focus on what other companies have)

As a founder, you have to pay attention to your competitors. Just don’t let that attention turn into lust for what they have — whether it’s a flashy marketing campaign, a fancy office or a killer staff.

Executive lust: Lusting after leadership can be especially tempting. So your competitor hired a rockstar executive who seems to be doing all the right things. It’s easy to think you need your own COO, or CRO, or CCO right now — and they need to be just like the person filling that role at the other successful company that looks nothing like yours.

Think carefully about what you need, why and what role that person will play day in and day out. What strengths and weaknesses do they have? What gaps do you need to fill? And what matters most to your customers and your business? It’s also important to think about your stage and your go-to-market model. When it comes to personnel, one size never fits all.

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YC-backed Giveaway is a peer-to-peer marketplace that uses virtual currency

YC-backed Giveaway lets folks give away their unused or unnecessary items in a marketplace. Unlike other buy and sell or donation platforms, Giveaway uses a virtual currency on the platform to reward people for listing their products for free on the app.

Users earn Karma coins each time they list an item on the website. Folks can then use that Karma to claim items listed on the app.

The first person to try to claim an item offers zero Karma for the item. From there, a countdown begins, allowing others to offer more Karma for the item until the clock runs out. The user who offered the most Karma gets to claim the item. They are then connected to the giver via the app and can set a time and place to meet for the transaction. The person who claimed the item can inspect it and then approve the transaction, triggering the exchange of Karma coin.

Users can also rate and review each other on the platform for the quality of their items.

The app promotes giving items away to earn Karma but does offer a flow for purchasing the virtual currency. One Karma coin is equal to about $.30.

Giveaway was founded by Artem Artemiuk, Siarhei Lepchankou, and Siarhei Stasilovich. The idea came to them when traveling in Austria and coming across a store that allowed customers to choose one item for free.

After building the platform, the trio launched the app in their home market of Belarus and saw strong early growth. Since then, Giveaway has expanded to Russia, Ukraine, Kazakhstan, and now the United States.

Artemiuk, Giveaway’s CMO, said the company is laser focused on pre-moderation, which uses a combination of machine learning and human input to ensure that inappropriate items don’t make it on the platform, including drugs, tobacco, alcohol, and weapons.

In terms of business model, Giveaway takes a percentage of all Karma coins purchased on the platform, which account for about 30 percent of all Karma. Giveaway also sees the opportunity to generate revenue through an enterprise product within the app, allowing big corporations to opt for Giveaway over sometimes costly recycling options, and pay for the opportunity to do so.

Giveaway has raised $150K from Y Combinator and will present at the accelerator’s upcoming demo day.

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Deep North raises $25.7M for AI that uses CCTV to build retail analytics

Amazon and others have raised awareness of how the in-store shopping experience can be sped up (and into the future) using computer vision to let a person pay for and take away items without ever interacting with a cashier, human or otherwise. Today, a startup is announcing funding for its own take on how to use AI-based video detection get more insights out of the retail experience. Deep North, which has built an analytics platform that builds insights for retailers based on the the videos from the CCTV and other cameras that those retailers already use, is today announcing that it has raised $25.7 million in funding, a Series A round that it plans to use to continue expanding its platform.

Deep North’s AI currently measures such parameters as daily entries and exits; occupancy; queue times; conversions and heat maps — a list and product roadmap that it’s planning to continue growing with this latest investment. It says that using cameras to build its insights is more accurate and scalable than current solutions that include devices like beacons, RFID tags, mobile networks, smartphone tracking and shopping data. A typical installation takes a weekend to do.

The funding is being led by London VC Celeres Investments (backer of self-driving startup Phantom AI, among others), with participation also from Engage, AI List Capital and others. The startup is not disclosing its valuation, and previously Deep North has not disclosed how much it has raised.

Previously known as VMAXX, the Bay Area-based startup, according to CEO and co-founder Rohan Sanil, currently is in use by customers in the US and Europe. It does not disclose customer names, but Sanil said the list includes shopping centers, retailers, commercial real estate businesses and transportation hubs.

There are a number of retail analytics plays on the market today, but up to now the vast majority of them have been based on using other kinds of non-visual (and non-video) data to build their pictures of how a business is working, including logs of sales, card payments, in-store beacons, in-store WiFi and smartphone usage.

This list is, indeed, extensive and already provides a startling amount of data on the average shopper, but it has its drawbacks. Some people don’t use in-store WiFi; beacons are not as ubiquitous as CCTV; certain shopping data is a false positive, in the sense that if you don’t buy anything, it’s harder to track why not and where everything went wrong in getting you to shop; and perhaps, most importantly, you can’t see how shoppers are behaving, where they are looking and walking.

“The data collected [by these other means] is only 30-60% accurate and then extrapolated,” Sanil notes in a blog post. And that is not the only challenge. “The other is the enormous cost of the technology along with the software – which requires a team of programmers to get anything beyond stock analysis – plus being locked into a single vendor.”

Video systems “make a lot more sense,” he adds, and so does using those that are already installed in retailers’ locations. “The customers we see have no interest in deploying and paying for additional infrastructure, when the average store has several cameras already, and a typical big box store has dozens. Making our vision work means quantifying what a camera can see – and seeing through the cameras already in use.” The company typically integrates with 60-70% of a company’s installed cameras to run its analytics.

It’s that differentiation that has attracted investors. “Deep North’s platform allows retailers to gain real time insights on data points that were previously unattainable in the physical world. By leveraging existing video footage to understand activity and behavior, operators can now make informed decisions with the help of their prescriptive analytics engine,” said Azhaan Merchant of Celeres Investments, in a statement.

CCTV has had a problematic profile in the world of data privacy, where people pinpoint it as enemy number one in our rapidly expanding surveillance economy, and have ironically pointed out that it rarely is fit for the purpose it was originally set out to serve, which is deterring and identifying shoplifters. It’s notable to me that Deep North doesn’t actually ever use the term CCTV. (“Customers use a variety of terms for their cameras including CCTV, camera networks and loss prevention cameras so we’ve chosen to use a broader term that encompasses them,” a spokesperson said.)

Whatever you choose to call them, if a retailer has already made the leap into having these cameras installed, using them for analytics gives that business another way of getting a better return on investment. Sanil says that in any case, its platform is respectful of privacy.

“Deep North is not able to ascertain the identity of any individual captured via in-store footage,” he said. “We have no capability to link the metadata to any single individual. Further, Deep North does not capture personally identifiable information (PII) and was developed to govern and preserve the integrity of each and every individual by the highest possible standards of anonymization. Deep North does not retain any PII whatsoever, and only stores derived metadata that produces metrics such as number of entries, number of exits, etc. Deep North strives to stay compliant with all existing privacy policies including GDPR and the California Consumer Privacy Act.” (It has operations in Europe where it would need to comply with GDPR.)

Still, Deep North’s combination of computer vision with retail technology is a signal of a bigger trend. Many providers of security cameras have started to incorporate retail analytics into their wider offerings, and those that are concentrating on check out, like Amazon but also startups like Trigo, are likely also to consider this area too. Longer term, as retailers, but also their IT providers, look to get more intelligence about how their businesses are working in a bid for better margins, we’re likely to see even more players in this space.

For Deep North, that might mean also expanding into a wider set of products that not only are able to generate insights into how people shop, but then to use to those to build recommendations into how stores are laid out, or prompts to shoppers for what they might consider next as they browse.

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